Nordstrom Reviews

Updated September 30, 2014
Updated September 30, 2014
2,745 Reviews
3.5
2,745 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,806 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 118 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 223 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 112 reviews)

  • Long hours, especially during pre-sale times when you are needed to set up (in 173 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nordstrom

    Pros

    Discount, learn great business qualities,

    Cons

    Commissioned base, it get old after a while, some managers are inexperienced and only care about moving up

    Advice to ManagementAdvice

    Focus on your employees more than making the day

  2. 1 person found this helpful  

    Good pay, that's all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Nordstrom full-time for less than a year

    Pros

    High earning potential, nothing else.

    Cons

    "Sharky" environment, authoritarian management, not flexible with scheduling

    Advice to ManagementAdvice

    Happy employees are better for business. The management views even their most experienced salespeople as easily-replaceable, which weakens morale and work performance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    More concerned about making sales quotas then customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager
    Former Employee - Department Manager

    I worked at Nordstrom full-time for more than 5 years

    Pros

    There is some room for growth.

    Cons

    Poor training, poor support, high pressure sales.

    Advice to ManagementAdvice

    Invest in it's employees!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Great pay but lots of pressure to sell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  King of Prussia, PA
    Former Employee - Sales Associate in King of Prussia, PA

    I worked at Nordstrom full-time for more than a year

    Pros

    Commission salary, opportunity to make a lot, great merchandise to sell

    Cons

    Pressure to sell, higher ups at like Gods

    Advice to ManagementAdvice

    Have a more down to earth attitude and take on people to mentor. Also, there should be a greater discount for employees so they can afford to wear the merchandise the company sells.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Director in Nordstrom Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director Technology  in  Seattle, WA
    Current Employee - Director Technology in Seattle, WA

    I have been working at Nordstrom full-time for more than 3 years

    Pros

    Very easy work/life balance. Everyone is very friendly. Great customer focused culture that appreciates doing whatever it takes to make customers happy. Company has a solid vision on omni-channel to combat online pure plays and competitors.

    Cons

    Very passive aggressive culture within Nordstrom Technology. More political than Microsoft. Turnover rate for outside hires with less than six months tenure is very high. Retention is a big issue as the culture and processes are broken. VP of Technology, Sam Hogenson, is a very poor leader who lacks vision and clear direction for his teams. He is a reactive leader who plays politics. Dan Little, the current CIO, knows nothing about technology and has no technology background - poor decision by Nordstrom leadership. Enterprise Information team is directed by leaders who have limited careers in big data and analytics. The group follows an antiquated hub and spoke model and uses a bunch of former Microsoft mid level employees who only know classic waterfall SDLC processes and structured data solutions. This will be a huge issue for Nordstrom given how critical data is to retailing.

    Advice to ManagementAdvice

    Bring in proper technology leadership who actually know how to provide CIO and VP level leadership in a inspirational and progressive way. Properly invest in enterprise data visionaries who can help lead Nordstrom in the retail industry through big data solution and analytics.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A beautiful store and a nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate  in  Corte Madera, CA
    Former Employee - Commissioned Sales Associate in Corte Madera, CA

    I worked at Nordstrom full-time for more than a year

    Pros

    I really liked working at the Corte Madera store and met some really nice people. The store is beautiful with the new makeover and has a pleasant vibe to it. Hours are long - but to be expected since it is retail.

    Cons

    If your looking to promote - it's very hard to do. They will use you and work you to the bone- but when it comes to moving up they will hire people that they are good friends with and overlook good workers. Also, if you need time off- it's like pulling teeth and they make you feel guilty.

    Advice to ManagementAdvice

    Hire managers who have experience in retail. Then maybe the turnover wouldn't be so high. It feels like you just hire to fill with bodies.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Room to grow-- if you're in the right location and department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Dallas, TX
    Former Employee - Retail Sales Associate in Dallas, TX

    I worked at Nordstrom full-time for less than a year

    Pros

    The training program is very thorough so you feel prepared when you start. HR was great about finding me a full-time sales position once my seasonal status expired. Good benefits and opportunities for advancement through working hard and meeting quotas. Very positive and accepting company culture. More experienced employees are often very willing to teach and mentor new hires

    Cons

    Most employees are awesome, but there are a few sharks that will steal sales. Department politics can be petty at times. Commission can be very low if you are placed in the wrong department and cannot move customers to more expensive products.

    Advice to ManagementAdvice

    Keep up the great company culture. Ensure management is more prepared before promoted.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal  in  San Diego, CA
    Former Employee - Seasonal in San Diego, CA

    I worked at Nordstrom full-time for less than a year

    Pros

    Worked as a seasonal employee, good training and fun people to work with, decent discounts.

    Cons

    Management always on you about sales. If you do well one day, the next you could get so many returns that the day before doesn't even matter. Stressful when it comes to how much you think you're going to make on your next paycheck. Encouraged to wear heels for 9 hours!! Not fun.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great people, a little competative becasue its commission based.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom full-time for more than a year

    Pros

    Its like creating your own little business for yourself so you want people to come back to you so you get their business.

    Cons

    It's super competative.. If you arent a willingly go getter this might not be the spot for you to work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Perform or perish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor  in  Baltimore, MD
    Former Employee - Beauty Advisor in Baltimore, MD

    I worked at Nordstrom full-time for more than a year

    Pros

    The discount, the gratis, freedom to use your own discretion. Great pay!

    Cons

    You can be terminated at anytime for anything.commision makes coworkers cut throat

    Advice to ManagementAdvice

    Learn to vocalize and communicate with employees instead of jeopardizing their position.

    Approves of CEO

Worked for Nordstrom? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.