Nordstrom

www.nordstrom.com

Nordstrom Reviews in Salt Lake City, UT

Updated January 24, 2015
Updated January 24, 2015
3,232 Reviews
3.5
3,232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
2,080 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1.  

    cosmetics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager in Salt Lake City, UT
    Former Employee - Cosmetics Counter Manager in Salt Lake City, UT

    I worked at Nordstrom full-time (more than a year)

    Pros

    They take care of their own

    Cons

    retail hours are not the best

    Advice to ManagementAdvice

    No Complaints

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Nordstrom full-time (more than a year)

    Pros

    Treat their employees well and like adults. Can make good money, but depends.

    Cons

    You've seen hunger games, right? That's the sales floor at times....
    Depending upon location, you're not getting payed very much for what you do.
    Don't expect to have much of a life when working around their schedule.

    No opinion of CEO
  3.  

    Good Company to work for, as long as you drink the Kool-aid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nordstrom Sales Associate in Salt Lake City, UT
    Current Employee - Nordstrom Sales Associate in Salt Lake City, UT

    I have been working at Nordstrom part-time (more than a year)

    Pros

    You control what you make, with commission-based sells you are in control of your own salary. With full-time hours the company offers great benefits.

    Cons

    The commission-based sells creates a competitive, often catty environment that grows old to work in.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    o.k. company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Stylist in Salt Lake City, UT
    Current Employee - Personal Stylist in Salt Lake City, UT

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    Employees generally stay at Nordstrom for a long period of time. Larger locations like Seattle and California have employees who have been with the company for 10+ years. If you want to grow with a corporate business, Nordstrom is a good place to grow.

    Cons

    The online industry is growing and hurting the amount of commission the sales people are making.

    Advice to ManagementAdvice

    Train your new hires to value customer experience. Nordstrom has a reputation for having wonderful customer service. The company is beginning to put less emphasis on training new employees, so they unfortunately are becoming clerks (think Macy's).

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Fun and challenging!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Salt Lake City, UT
    Current Employee - Commissioned Sales Associate in Salt Lake City, UT

    I have been working at Nordstrom part-time (less than a year)

    Pros

    I really like working here. I am in the cosmetics department. I have two college degrees, but I was ready for a change, so I picked up a part time job at Nordstrom. I love selling and working with the customers. A lot of the reviews talk about how cutthroat it is, and "stealing sales", but that has not been my experience. It certainly is competitive, but other staff members are genuinely honest and will help you.

    Cons

    If you are not used to working a shift schedule, then it can be quite challenging. It is very hard to be on your feet all day. I was not prepared for this. I went from an office job to standing all day and it has been very physically taxing. Also, I think a lot of people abuse Nordstrom's return policy, and it can hurt the sales people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Deceiving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT

    I worked at Nordstrom full-time (more than 5 years)

    Pros

    Pretty good compensation, clean, move up quickly

    Cons

    no work-life balance, hypocrites, pressure

    Advice to ManagementAdvice

    They preach customer service on the front end, but really they don't want to give it unless it saves them money. So much back talking about everything. The Nordstrom brothers really don't care. There is bad communication company. There turn over rate is ridiculous and its because people aren't happy. They hire there sales people based off of looks rather than competency, but they hire just the right amount of diversity to probably not get in trouble. There is a huge list of improvements to be made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Very proactive company, takes care of employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Salt Lake City, UT
    Current Employee - Commissioned Sales Associate in Salt Lake City, UT

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    Pay is good, plenty of positions to choose from and lots of opportunity to move up in the company. Depending on the department you work in there are other incentives aside from commission (ie. gratis) and opportunities to work with vendors which opens up a new pathway to move forward.

    Cons

    Particularly in cosmetics: Schedule is never consistent, way too many events to prepare for which really limits time off, so don't expect to get many weekends. Politics, politics, politics. It is in your best interest to make friends and brown nose a bit.

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Benefits, great pay, but tough hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Salt Lake City, UT
    Current Employee - Assistant Manager in Salt Lake City, UT

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    Nordstrom has great employee benefits and stock options. The pay is decent if you are good at sales.

    Cons

    Required to work most holidays.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Overall, generally enjoyable, mostly if you play the political game and schmooze the right people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager in Salt Lake City, UT
    Former Employee - Cosmetics Counter Manager in Salt Lake City, UT

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    +Depending on your sales position within your store, you have the potential to be compensated very well in comparison to working for other retailers

    +Great company benefits

    +20% employee discount at both full line and rack stores, occasional 40% discount days off Nordstrom Brands (NPG) at both full line and rack stores, and one day a year where you are able to receive 40% off everything at full line and rack stores

    +If working in cosmetics, I found that in comparison to working for other cosmetic departments in other department stores, I received more gratis at Nordstrom, generally. However, that does depend on your position as well, meaning if you are rovering and/or part time, you likely would not share the same perspective

    +Overall, great place to potentially learn about a multitude of things, especially in comparison to other cosmetic departments of competing retailers

    Cons

    -As with any job, but especially one in sales, the environment can often grow contentious and tense between co-workers

    -This will vary from store to store, but generally the work place can be very political, meaning if you are liked by management, you can usually get away with most things(unethically selling, gossiping, implementing mediocre or below average work standards, taking home an excess of gratis every week, etc). I worked with an employee who once openly verbally assaulted another employee on the sales floor in front of customers in regards to a sale, profanity was used, and the assaulting employee was yelling loud enough that other people from across the department could hear him, and yet no disciplinary action was taken against this initial employee. This same assaulting employee takes advantage of the time clock (takes half hour breaks, when supposed to be taking ten minute breaks), has been complained on by numerous other employees for instigating gossip, has taken testers from the stock room without having them signed out through management, and has done much, much more, that I have witnessed first-hand, yet as luck would have it, he is also good friends with the department manager, which I feel contributes as to why he is still employed there

    -SPH and PTR structure being affected by returns, which are not actual returns sometimes, but exchanges that are not switched over by all employees who are processing the transaction, because they want to take credit for the sale

    -You are taxed 30% on gratis, if it comes from within the store, which I find is a bit inflated, especially if gratis is very old or partially used

    -Some sales goals are unrealistic and should be more so determined by the status quo of the economy, as opposed to the buying office

    -Coaching from managers, at least in my store, was very minimal, if even existent. And if there was a moment where coaching would be done, it would come off very scripted and contrived (not from every manager, but most)

    -Personal Book, while great in its intent, is also flawed in a lot of areas

    Advice to ManagementAdvice

    Sometimes "use your best judgement" is not the best philosophy to implement on your employees of the company, especially when it's very apparent that some people have very poor judgement. Also, management should lead by example, why would employees take management and the rules they set that seriously, if they see management doing otherwise?

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Salt Lake City, UT
    Current Employee - Housekeeper in Salt Lake City, UT

    I have been working at Nordstrom full-time (more than a year)

    Pros

    Manager does not really care what you do.

    Cons

    Hard work with little recognition

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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