Nordstrom Reviews

Updated June 23, 2015
80 reviews filtered by
  • San Diego, CA Area
  • Any Job Title
  • Any Status
Employment Status

Reset
3.6
Rating Trends
Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
42 Ratings

Pros
  • They always promote from within the company (in 129 reviews)

  • Great customer service training (in 238 reviews)

Cons
  • Work/life balance can be difficult at times especially if you have children (in 120 reviews)

  • long hours that can be draining (in 184 reviews)

More Pros and Cons

80 Employee Reviews

Sort: Popular Rating Date
  1. Great Company, Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Stylist Assistant in San Diego, CA
    Current Employee - Personal Stylist Assistant in San Diego, CA

    I have been working at Nordstrom part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company is very well run and store managers are all nice and keep everyone in the loop in regard to hours and events coming up. The discount is decent (20%) but not compared to a lot of other stores who's employees get 30%-50%.

    Cons

    Competition for commission can be very intense. Also in some of the more upscale departments, the customers can be rude/ condescending.


  2. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in San Diego, CA
    Current Employee - Management in San Diego, CA

    I have been working at Nordstrom (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent benefits and ability to make your own paycheck

    Cons

    Work tends to consume your other obligations.

    Advice to Management

    N/A All management is brilliant


  3. Good College Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in San Diego, CA
    Current Employee - Commissioned Sales Associate in San Diego, CA

    I have been working at Nordstrom

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Gain Sales experience and can make ok money

    Cons

    Hard to get time off


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    (Lack of) Returns Policy Hurts Employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Escondido, CA
    Former Employee - Retail Sales Associate in Escondido, CA

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Because you work on commission, you have the potential to earn a reasonable salary if you are skilled at sales. If you like fashion, it's fun to work with the clothes. You develop close friendships with fellow employees, and the managers are generally supportive of the sales staff.

    Cons

    The lack of returns policy hurts employees because when a customer returns something they bought from you, the commission you originally earned for selling that item is subtracted from your next paycheck. Because you can return anything you bought from Nordstrom at any time for a full refund, customers take advantage of this leniency and it ends up making a serious dent in employees' paychecks.

    Advice to Management

    The lack of a returns policy and the way returns affect commission generally causes frustration among employees, although it is good for business. Even something as simple as changing the policy so that only 50% of the original commission is subtracted from one's salary when an item is returned would be much more fair.


  6. Helpful (1)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Diego, CA
    Current Employee - Sales Associate in San Diego, CA

    I have been working at Nordstrom full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The customer service you will provide is top notch, as result, you'll smile a lot. This is good for your mental health.

    The return policy is great! Customers love it, as a result it will affect your sales and your commissions.

    Friendly HR department, wonderful on boarding process. *If HR can replicate what they do, in terms of service, with Sales Managers working the floor in the actual store- all the problems 'might be solved'.

    Cons

    Managers barely out of their teens, who are power tripping because they finally have a 'real' job.
    Because they are young, they don't know how to manage. Because they are power tripping, there's no way for them to know that what they are doing is not positive, productive or professional. When this is mentioned to other employees, they reply that this is the norm. The advice given was, "Just smile and Nod". There is a reason that the managers are young. And its a very specific young person that gets hired to "manage". The ones that are still living at home with mom and dad, or under the wing of someone older. They follow direction from significantly older folks without question! They know how to obey the higher ups, which is good for business, who need robots to run whats going on down below..

    There are not many employees between the ages of 25 - 40 at this location.* The CON with the little ones - is that they have absolutely zero critical thinking skills. They are unable to interpret a situation and they don't know how to be professional or respectful or kind to those that they manage. How could they know when high school ended just a few short years ago... The end result of that though!! is that they treat the employees the way they would treat people in high school. It's fascinating to observe. HR, fix this. please. Its a mess. Customers see it. And these girls, just look like they're playing pretend, which they are. .

    Easily fixed though..

    Advice to Management

    TRY to hire managers that have some schooling after high school.. please. (when you don't -the management style is just "loud, tantrum yelling" on the sales floor, by girls dressed in the costumes of women. This embarrasses everyone- including the company and creates a hostile work environment).

    Put an age restraint on your manager opportunities. 25 plus might be good.

    Have workshops 3 times a week that teach the following to all managers and assistant managers:

    1. Employees should not be addressed as "girls" but rather by their names. This is called being respectful, this is not a cheer leading team.

    2. Use the sandwich technique when giving feedback to those you manage. Say 1 positive thing that the employee is doing right, then touch on the area that you think needs in improvement, then finish with another thing that the employee is doing well. This is called Professionalism.

    3. Do not criticize your employees on the sales floor loudly, in front of customers, vendors and other sales employees. Have a private conversation, in a kind and respectful manner, using the sandwich technique stated above.

    4. In training sessions ROLE PLAY different situations and the correct and incorrect ways of handling it. Role play vendors visiting the store and the right and wrong way for managers to interact with them during work hours. If you must have the babies, manage- you gotta invest time to train the babies. Because they are on the sales floor acting like children and treating employees very, very, disrespectfully.

    ..
    It would be cool if the company could implement some sort of observation or surveillance of managers. Yes, there is LP watching over the cameras for thieves, but there needs to be HR watching and listening periodically to the conversations that are happening on the sales floor between managers and vendors. I have overheard Vendors and managers discussing employees in very disrespectful tones on the sales floor. If I'm out on the sales floor and I can hear it, so can the customers.

    Advice to the Public: Stay in school kids. Be kind to the sales associates who help you in the department stores.


  7. Helpful (1)

    Lots of work for very little money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nordstrom Sales Associate in Escondido, CA
    Former Employee - Nordstrom Sales Associate in Escondido, CA

    I worked at Nordstrom part-time (Less than a year)

    Pros

    They have great training and I got other job offers because I had previously been employed by Nordstrom

    Cons

    There is a high employee turnover. My biggest complaint was the loss of commissions due to the return anything & everything policy.

    Advice to Management

    Pay hourly plus commission. No one can live on what you pay them. Hence the high turnover. It's immensely frustrating to sell $3,000 and have them return things after they've worn them with pit stains and lose your commission The whole thing is disgusting. They rent clothes but get all their money back.


  8. Helpful (1)

    This is a great opportunity for the right person

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Intern in San Diego, CA
    Former Intern - Intern in San Diego, CA

    I worked at Nordstrom as an intern (Less than a year)

    No opinion of CEO
    No opinion of CEO

    Pros

    Opportunity to earn high commission, Opportunity to meet high level employees, Opportunity to learn about career paths and advancement

    Cons

    Really demanding, not that flexible, cliques between departments


  9. Helpful (1)

    fast, seasonal work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA

    I worked at Nordstrom

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -based on commission
    -discount (20% all nordstrom-clothes, blue stove, rack

    Cons

    -competitive environment, low base pay

    Advice to Management

    -empower team goals instead of individual motivation


  10. Amazingly organized company to work for with phenomenal management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in La Jolla, CA
    Current Employee - Sales Associate in La Jolla, CA

    I have been working at Nordstrom part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Competitive commission based salary, room for a lot of personal growth, a lot of potential for promotion within the company, great environment to work in, well organized company, outstanding company values, great leadership, very transparent internal communication

    Cons

    Retail sales during slow months often take their toll on a pay check, working during major holiday weekends, very fast paced environment for someone who is a slow learner

    Advice to Management

    Nordstrom management is one of the best I have ever seen. The transparent communication with employees down the supply chain is clear and effective and they try to engage their employees on the sales floor by creating department competitions and provide a welcoming friendly environment.


  11. Amazing company to work for and grow your career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Department Manager in San Diego, CA
    Current Employee - Assistant Department Manager in San Diego, CA

    I have been working at Nordstrom full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, culture and leadership opportunities

    Cons

    Not your typical 9 to 5



Showing 80 of 4,034 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.