Nordstrom Reviews

Updated June 24, 2015
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127 Employee Reviews

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  1. Phenomenal Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate in San Francisco, CA
    Current Employee - Commissioned Sales Associate in San Francisco, CA

    I have been working at Nordstrom part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you are in need of a job that promotes and hires within, this is the place. Management takes care of you when you want to go places with the company.

    Cons

    Sale goals are hard to make in an area with low income demographics.

    Advice to Management

    Nothing really just to keep up the good work


  2. sales associate, women's shoes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at Nordstrom full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    10% commission, don't have to draw in business. Nordstrom's advertising does it all for you. You just come in and clean the customers up, sell them something and get your 10% commission on revenues. Yup, that's right, revenues, the sale price of the item, not the other hidden stuff like profits. Other companies say you get high percentage of profit, but then they don't tell you the cost, so the percentage is something that you have no idea about.

    Cons

    Very hard work. Need to multi-task, very stressful. Even at 10%, the workload could make it so it is not worth it.

    Advice to Management

    Bringing out 4 pairs of shoes is getting old. Get rid of this policy please. Customers don't want it, salespeople don't want it, and your productivity is SLOW by bringing out 4 pairs.


  3. Helpful (1)

    Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Walnut Creek, CA
    Former Employee - Commissioned Sales Associate in Walnut Creek, CA

    I worked at Nordstrom full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun and fast paced environment. If you have a passion for clothes, Nordstrom is a great place to work at. Compared to other entry level retail positions, Nordstrom's Commission pay scale is fair, and led to decent paychecks (about 2x what I made as a sales associate at JCPenney).

    Cons

    Seeing as Nordstrom prides themselves on top-tier customer service, the sales floor will constantly be filled with many sales associates. While the customer is able to have one on one interactions with sales associates, the total amount of customer interactions decreases for each individual associate. In plain term, the more staffed the sales floor is, the less money each sales associate will make

    Advice to Management

    Not much criticism towards management to be honest. All of my experiences were good, and I would definitely work their again.


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  5. Helpful (1)

    Don't believe the hype.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Walnut Creek, CA
    Former Employee - Sales Associate in Walnut Creek, CA

    I worked at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    * The money. Honestly, that's definitely about it. However, Nordstrom's pay rate has always been the same, and as the minimum wage gets higher, the commission rate won't be worth anything and nobody will want to work here.

    Cons

    * Stressful, non-flexible schedule, you will always be surrounded by shallow people, customers with impossible standards, money-hungry coworkers that will give up their grandmother for a commission, management so corporate and fake you will wonder how they gathered such a collective of conceited, snobby, nose-in-the-air phonies in one place.
    * Customers can return anything. That means that even if they used their $1200 Gucci handbag for a trip to Vegas and it is smeared inside with lipstick, littered with tobacco leaves, and smells like someone dropped a shot of Patron in it, that it can still be returned. No questions asked. Which means you lose your commission, and management will be breathing down your neck because you missed your sales goal by $999. Oops. Your fault.
    * No matter how many customer compliments you get, the moment you get a complaint, you will be written up. No questions asked. You are not rewarded for good behavior at Nordstrom; you are only indicted for your mistakes.

    Advice to Management

    * Reward your employees for the hard work they do. Don't look at one mistake as requiring a writeup -- see it as a learning experience. Fortune 500 company? Whatever.


  6. It will takeover your life...if you let it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Stylist in Corte Madera, CA
    Former Employee - Personal Stylist in Corte Madera, CA

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Things truly vary depending on your manager. But they are switched around a lot

    Cons

    The downside to working at Nordstrom is the pay if you're in a commission only sales position (which is most of them btw). You have to work at a constant frantic pace in order to make your commission (over draw) by $50. In my opinion, unless you just LOVE sales and have no life outside of Nordstrom its best to be part time and have unavailable days. Keep in mind returns come out of your current pay period no matter when they were purchased! And Nordstrom customers tend to return about 30-40% of what they buy! It's a tiring cycle!

    Advice to Management

    It will never happen but I would reevaluate pay plans here. I'm sure you experience high turnover from young talent because of this


  7. Retail

    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at Nordstrom part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    There was quite some flexibility and the employee discount was a big plus, at least for me.

    Cons

    Sometimes because the company is so big you might feel a little lost or like there is too much attention coming your way

    Advice to Management

    honestly, management is pretty good. From the good experience that I have had, I can't think of that much that needs to be changed


  8. Retail sales- I have disliked every retail job I've had, except for Nordys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in San Francisco, CA
    Former Employee - Retail Sales Associate in San Francisco, CA

    I worked at Nordstrom

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great leadership and opportunity to move up

    Cons

    Competitive environment but worth it in the end


  9. Well structured company that gives back what you put in.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Walnut Creek, CA
    Former Employee - Sales Associate in Walnut Creek, CA

    I worked at Nordstrom

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Opportunities to make lots of money.

    Cons

    Tough hours. You are usually required to work weekends.

    Advice to Management

    New employees should be more thoroughly trained.


  10. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Pleasanton, CA
    Former Employee - Sales Associate in Pleasanton, CA

    I worked at Nordstrom

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Great management team
    -Great co-workers
    -Comfortable work environment
    -Great Pay (commission)

    Cons

    Longer hours then expected
    "side work" takes up more time out of selling then it should
    Returns are discouraging because the time and effort taken to sell items are wasted

    Advice to Management

    Hire more people to take care of the menial work so that sellers can focus on making more money for themselves, the department, and the company.


  11. Good opportunities if you work hard

    Current Employee - Sales Associate in San Mateo, CA
    Current Employee - Sales Associate in San Mateo, CA

    I have been working at Nordstrom

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Reasonable pay, good employees, good work-life balance

    Cons

    Commission environment means you need to work hard to make money



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