Nordstrom Reviews

Updated July 6, 2015
454 reviews filtered by
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3.7
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Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
334 Ratings

Pros
  • They always promote from within the company (in 129 reviews)

  • Great customer service training (in 238 reviews)

Cons
  • Work/life balance can be difficult at times especially if you have children (in 120 reviews)

  • long hours that can be draining (in 184 reviews)

More Pros and Cons

454 Employee Reviews

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  1. Helpful (1)

    Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Seattle, WA
    Current Employee - Customer Service Specialist in Seattle, WA

    I have been working at Nordstrom full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The best working environment. Open-door policy allows you the opportunity to reach out to management at any level. Great people who are allowed to be themselves and service our customers the best way possible.

    Cons

    The company is only limited by the market they are incorporated in. If their IT department was closer to home that would be great.

    Advice to Management

    Keep being great and a positive influence to your employees.


  2. Helpful (1)

    Salesperson

    Former Employee - Sales Representative in Seattle, WA
    Former Employee - Sales Representative in Seattle, WA

    I worked at Nordstrom (More than a year)

    Pros

    Commission was great during holidays.

    Cons

    Returns would affect your commision


  3. System Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux/Windows Cloud Engineer in Seattle, WA
    Current Employee - Linux/Windows Cloud Engineer in Seattle, WA

    I have been working at Nordstrom (Less than a year)

    Pros

    Exposure to very big clients so far

    Cons

    Not much as I have got no bad references so far


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  5. Good pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kirkland, WA
    Former Employee - Anonymous Employee in Kirkland, WA

    I worked at Nordstrom full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you work hard in certain departments such as shoes, you can work your way up at around $15-$25 an hour.

    Cons

    Very competitive which makes it harder to make friends at times.


  6. Software developer intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Software Developer Intern in Seattle, WA
    Current Intern - Software Developer Intern in Seattle, WA

    I have been working at Nordstrom as an intern (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company. Fun employees. Awesome team.

    Cons

    Lower pay. Not a tech specific company.


  7. Helpful (1)

    buy planner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buy Planner in Seattle, WA
    Current Employee - Buy Planner in Seattle, WA

    I have been working at Nordstrom

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    people, 401k, profit sharing, discount

    Cons

    salary, atmosphere, political, technology not updated, no work life balance, no telecommuting

    Advice to Management

    telecommuting, need competitive salary, work life balance


  8. Customer Service Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Nordstrom (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits and company culture

    Cons

    Hard to grow with the company.


  9. Intermediate Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Seattle, WA
    Current Employee - Financial Analyst in Seattle, WA

    I have been working at Nordstrom (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nordstrom cares about their employees and provide good benefits.

    Cons

    Nordstrom doesn't value Finance as much as other areas of the business.


  10. Helpful (1)

    Service Experience Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Experience Specialist in Seattle, WA
    Former Employee - Service Experience Specialist in Seattle, WA

    I worked at Nordstrom full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great leadership experience and depending on your manager, a lot of support to create new ways of supporting the selling floor. With the right team this could be a very rewarding experience. The role provides great exposure to upper management and serves as a great stepping stone into the corporate world.
    Hours are flexible and the pay is decent.

    Cons

    This position is only as good as its management. I have worked with an awesome management team that allowed for complete autonomy during the job that allowed our team to reduce shrinkage and raise overall moral in the store to the point where the manager received national recognition within the company and moved on to a regional corporate role. Shortly after, new management decided to micromanage and the team morale shattered and now everyone hates their job. Long story short... that person has been fired and all of the best specialist have moved on or left the company.

    Advice to Management

    As a leadership role in the store, faith in your employees is crucial. Don't smother them and stand up for them when you know they are right. The more the team trusts you, the better your results will be.
    Similarly, promote your star people! Don't "promote" someone out because they are underperforming and you just want them off your team.


  11. Helpful (1)

    Used to be a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lynnwood, WA
    Former Employee - Sales Associate in Lynnwood, WA

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked for this company 3 different summers over the past 4 years.
    Great name to have on resume
    Great job training
    Great entry level position
    promote from within

    Cons

    The company has lost many of the traditions and benefits of working there over the past 4 years.
    Hostile work environment. Veteran sales associates are bitter, poach sales, and don't take the time to help out customers and give them the full Nordstrom experience.
    Newer sales associates get stuck at the cash wrap ringing returns and clearing dump which makes it hard to make commission.
    The store makes it hard to sell items because they run out of stock so fast. Buyers need to rework metrics so that sales people can sell!!!!!

    Advice to Management

    Don't over staff during big sales like the anniversary sales.
    Hire enough support workers to take returns and help re-stock
    Ensure that there is enough product that customers want in the store



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