North Community Bank

  www.northcommunitybank.com
  www.northcommunitybank.com

North Community Bank Reviews

Updated September 16, 2014
Updated September 16, 2014
14 Reviews
2.3
14 Reviews
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Recommend to a friend
Approve of CEO
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Alberto Paracchini
6 Ratings

Employee Reviews

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  1.  

    Amazing environment and opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Chicago, IL
    Current Employee - Vice President in Chicago, IL

    I have been working at North Community Bank full-time (less than an year)

    Pros

    The company is in a transition to a more centralized operational process system which is allowing for everyones ideas to count and turn into reality. The staff at all levels have some amazing tenure and have a true commitment to making this bank the best it can be. There is also growth in many of the departments which allows for job seekers to get in at a great time to make tremendous impact!

    Cons

    Change management is always a challenge and with such a large company it does take time which can be frustrating to those who have low patience. Luckily, the employees are on board and excited about the changes so the right attitude is in place to make the change management smooth.

    Advice to ManagementAdvice

    Focus on developing the training department will be critical to keep a well oiled machine at such a large capacity.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place o work to gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at North Community Bank full-time

    Pros

    opportunities to learn if you ask to be involved . People are always willing to help you and show you new things.

    Cons

    The pay is way below average. Work sometimes is overwhelming but you dont tae it home.

    Advice to ManagementAdvice

    Pay Employees what they deserve. They have been more than patient.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    This job isn't worth the stress and heartache

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Chicago, IL
    Former Employee - Teller in Chicago, IL

    I worked at North Community Bank full-time (more than 3 years)

    Pros

    Sales goals were lenient and only rarely enforced, although that may have changed. Most employees and managers were nice but upper management wasn't as friendly or helpful and tended to ride employees hard.

    Bank was also generally easy to commute to.

    Cons

    The bank has always been and continues to be a very dysfunctional organization. Employees are paid poorly, offered no real advancement opportunities, rarely recognized or rewarded for their hard work, and generally treated as disposable. Employee turnover is high but management has done nothing to stem the tide. Morale, which was never good, has dropped since the bank was bought out.

    Customer turnover has increased because of the bank's antiquated business model and outdated, ineffective, and unreliable banking technology, and new customers are increasingly hard to come by. One has to question how seriously the bank is handling this problem.

    Advice to ManagementAdvice

    The bank's business model has to be radically updated if they have any hope of being competitive. This has to go beyond merely updating the online banking: the organization has to drastically change how it does business. What worked in the 1980's won't cut it in 2014, even if the old timey customers oppose any major change in how they conduct their business (hey, they're dying off and you certainly aren't doing anything concrete to attract younger customers to replace them!)

    This costs money, something that the new owners seem very reluctant to spend even if the bank badly needs it. That also means paying employees better; it won't magically cure the poor employee morale and apathy but it can lighten the mood considerably and cut down on turnover.

    Whether or not the bank will heed this advice has yet to be seen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Branch Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Villa Park, IL
    Former Employee - Branch Manager in Villa Park, IL

    I worked at North Community Bank full-time (more than an year)

    Pros

    Great employees, easy to work with and very hard working without a raise in 7 years

    Cons

    Bad management, does not care about the employees never there to help.

    Advice to ManagementAdvice

    Always consider your employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    If you have an education. Use it, and find a company that you'll enjoy working for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Analyst in Chicago, IL
    Former Employee - Credit Analyst in Chicago, IL

    I worked at North Community Bank full-time (more than an year)

    Pros

    Easy going work environment. Nice employees.

    Cons

    NCB was consistent. They were consistently disappointing. From the basics like parking, the commute, tiny break rooms, tiny bathrooms, no automated telephone service, and primitive online banking to the things that a company should have under control like health and retirement benefits, effective management styles, pay and promotional structure, customer service, etc., NCB maintained no focus.

    I'm not sure if the strategy with the new acquisition was to push out all the old employees, but in the year that I worked there I watched over a dozen hard working EVP's, VPs, managers, and analysts quit due to dissatisfaction.

    The company has potential to become what it says it is, Chicago's great community bank, but I have a feeling that Paraccini and his goons have a different agenda.

    Advice to ManagementAdvice

    Quit. I think the monkeys would do a better job running that zoo.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Only Time Will Tell How Good This Company Can Be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer
    Former Employee - Systems Engineer

    I worked at North Community Bank full-time (more than an year)

    Pros

    Was given a remarkable amount of responsibility to create policies and procedures. Also, I was involved in more projects from the beginning than at any other company. The confidence gained from these experiences was enormous.

    Cons

    The bank has just transitioned to new owners who have to find a way to reverse the mess the previous owners left. Whether they can succeed or not is the big question. Health benefits are a joke. Work/Life balance is dismal at best (-13 below zero, suck it up and come into the office!).

    Advice to ManagementAdvice

    Find a way out of the mess while fixing that horrid healthcare. Tell IT upper management that working from home is a benefit, not a curse.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good place, good co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Documentation in Rolling Meadows, IL
    Former Employee - Loan Documentation in Rolling Meadows, IL

    I worked at North Community Bank full-time (more than 10 years)

    Pros

    The employees at this company are great caring people, real team players that will help each other to produce and excellent service

    Cons

    Unfortunately since it was going through a rough time people were not getting the salaries they deserve and people decided to part away

    Advice to ManagementAdvice

    Give your employees the salaries and benefits to keep your employees they are great hard working people

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Need a new job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Chicago, IL
    Current Employee - Assistant Branch Manager in Chicago, IL

    I have been working at North Community Bank full-time (more than an year)

    Pros

    Community orientated, some branches have good staff, 92 locations, and that's about it

    Cons

    Well let me just say people have not received a pay raise in about 4 years, the benefits are not as good to compare to other companies, training is horrible, you are expected to work on position up and not get paid or get promoted, the technology blows, a lot of employees don't know what the hell they are doing.

    Advice to ManagementAdvice

    Give the employees a raise they have been loyal to the company for years. Get all the branch to work the same, every branch does everything different.

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Great people, lousy management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at North Community Bank full-time (more than 5 years)

    Pros

    Wonderful people, very community-oriented, care about the customers. Most employees are very active in their local communities and it really has a positive impact.

    Cons

    Management has no idea what it means to be a community bank and communication/clear direction are lacking. The employee base is seeking clear direction and clearly delineated expectations which have not been set since new management came on board in July 2013.

    Advice to ManagementAdvice

    Say what you mean and mean what you say - listen to your employees! They are good people who just want to know what is expected of them and what potential career paths exist if they perform well.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Even under new ownership we're still dysfunctional as ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Teller in Chicago, IL
    Current Employee - Bank Teller in Chicago, IL

    I have been working at North Community Bank full-time (more than 5 years)

    Pros

    Nothing really, except that we're no longer on the brink of utter financial ruin (thanks to some investors who saved us).

    If you're considering applying or working here, for the love of God STAY AWAY. You don't wanna work in this hellhole!

    Cons

    Low pay, lack of advancement opportunities, poor benefits, managers frequently practice favoritism, advancement is based on anything BUT merit, HR and management is largely incompetent, hard work is not rewarded, commissions for sales were axed several years ago, morale is low-to-nonexistent, no real communication between management and front-line employees, rules are frequently changed without notification or explanation, customers tend to be very spoiled and snotty, rules aren't universally enforced, A LOT of gossip and backstabbing, high employee turnover (and HR's inability to find replacements) means that we're understaffed across the bank leaving the rest of us overworked and overwhelmed.

    Advice to ManagementAdvice

    Fire the HR people and a good chunk of the management staff. Increase wages and start paying commissions again.

    If not, you'll continue to suffer from record-high turnover.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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