Northeast Utilities Reviews

Updated August 28, 2014
Updated August 28, 2014
74 Reviews

2.2
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Northeast Utilities CEO Thomas J. May
Thomas J. May
37 Ratings

Review Highlights

Pros
  • Used to have flex hours for work/life balance (in 5 reviews)

  • Used to be a good company to work for but since the merger everything is going down hill (in 4 reviews)


Cons
  • All of Northeast Utilities has been turned upside down since the merger with NSTAR (in 4 reviews)

  • They are constantly downsizing based on current upper management strategy (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I was contract Customer Service representative for 4 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Manchester, NH
    Former Employee - Customer Service Representative in Manchester, NH

    I worked at Northeast Utilities as a contractor for less than a year

    Pros

    Peers were extremely nice and helpful. Very professional culture with a family feeling.

    Cons

    We were hired for a very specific influx of calls they were expecting, so training was very shortened and although the trainers were excellent they had no clear lead to how much we were expected to know. Although I thoroughly enjoyed my short contract, it was kind of sad to see every department outsourced and no cohesion between them. So customer service doing one thing and collections completely overturning their work...and the confusion goes on.

    Advice to ManagementAdvice

    Although outsourcing may seem to be helping the bottom line, the quality of service definitely drops, no matter how hard you try to quality control. A lot of good sincere work comes from knowing you're part of the big family. Third party companies will never have that quality and there will always be tension between the two companies each blaming the other.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northeast Utilities full-time for more than 5 years

    Pros

    mostly friendly and helpful co-workers,

    Cons

    they don't care about employees and salary is not the best.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    At least the Titanic went down quicker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Windsor, CT
    Current Employee - Customer Service Representative in Windsor, CT

    I have been working at Northeast Utilities full-time for more than 3 years

    Pros

    Decent pay, that is it

    Cons

    There is a severe lack of leadership. The upper management only seems to be concerned about what Wall Street thinks and does not listen to the customers or employees. Since the merger with NStar outsourcing has become the norm, even though in the long run it looks it will will cost the company more money. They have outsourced the IT to India and ever since they have there are major network issues almost bi-weekly. The system sill be be unusable for hours at a time. These network issues also effect the website and IVR system. Customers get very upset and angry. They outsourced the payment "lock box" to a firm in Dallas. It can take up to 3 weeks for a customers payment to post and the customer will get hit with late fees. Again the customer are angry and upset. They also outsourced the credit department to a firm called Iqor, who can't do anything right. All in all it is a public relations nightmare. How upper management keeps their jobs is amazing. The middle management is just as bad. They tend to be conformists and never tell us what is going on until after it happens or if the rumor mill is in full swing. Most middle management in my department deflects blame to other employees and will go out of their way not to be accountable for their actions. Promotions are few and very far between, mostly lateral movement between jobs. Unless your a dolt you will not get promoted, Peter Principle in feel effect.

    Anyone who says this is a good company to work for is either in the upper management or is lying.

    Advice to ManagementAdvice

    Leave so someone who knows about business can take over.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good pay, lousy atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Scheduler  in  Meriden, CT
    Current Employee - Scheduler in Meriden, CT

    I have been working at Northeast Utilities full-time for more than 10 years

    Pros

    Pay is competitive, benefits are better than average but being reduced.

    Cons

    There is no trust between union and management. Company seems to prefer to hire from outside instead of promoting from within. Training and advancement opportunities are spotty at best. Senior management is more interested in their multi million dollar stock options than the good of the company.

    Advice to ManagementAdvice

    Take fewer stock options and put that money into operations and employee development.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Interning for a sister company of Northeast Utilities, PSNH, was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Technician  in  Nashua, NH
    Current Employee - Field Technician in Nashua, NH

    I have been working at Northeast Utilities as an intern for less than a year

    Pros

    Employees are very friendly and helpful.

    Cons

    I have not worked for the company long enough, but the merger with NSTAR has brought some changes not favored by the current employees such as cuts in benefits.

    Advice to ManagementAdvice

    PSNH has already a very welcoming working environment. Everyone seems to get along greatly. I would encourage the management to make the working environment even more welcoming.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Executive VPs and CEO line pockets, others get layoffs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web  in  Berlin, CT
    Former Employee - Web in Berlin, CT

    I worked at Northeast Utilities full-time for more than 10 years

    Pros

    There are no good reasons to work here. It use to be a decent company, but no more since the NStar merger.

    Cons

    No pertinent communication with employees. The have a weekly e-newsletter which is laughable personal safety tidbits about your grill and how to walk in the snow; Layoffs continue and outsourcing to India for lower salaries and tax havens. No one trusts management because they say one thing and do another. No indication they value employees, in fact they seem to not like employees. No training; no OT storm pay (requiring 12 hour days 24/7); many benefits taken away since merger; HR protect management; MEANWHILE...executives are cashing in their millions in stock and Tom May is sitting pretty.

    Advice to ManagementAdvice

    Shame on you for your lack of ethics. CEO Tom May has tarnished NU's reputation both internally and externally. Congratulations. He and the executive team have destroyed a once hard working, company-centric workforce and created a distrustful environment which is difficult to thrive in. At this point, I don't think the company is recoverable. Most people just want out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    purged IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Applications Systems Developer  in  Berlin, CT
    Former Employee - Business Applications Systems Developer in Berlin, CT

    I worked at Northeast Utilities full-time for more than 10 years

    Pros

    Most of the people are just plain nice. A lot have worked together for many years, and there can at times be an almost family atmosphere.

    Cons

    NU (A utility holding company) merged with NSTAR (A utility) a couple of years ago. A holding company and a utility are not the same thing, and have different business models. The new upper management (NSTAR folks) decided to spurn the tried and true shared-service model and outsource all IT to India. The result is layoffs and chaos.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    I worked at bad places then I worked here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Windsor, CT
    Current Employee - Customer Service Representative in Windsor, CT

    I have been working at Northeast Utilities full-time for more than a year

    Pros

    There are very few. The people I work with are great and we all get along. We want to see each other succeed.

    Cons

    The merger with NStar has killed the company. They lack vision and believe in outsourcing and temps. It is hard to move up because of downsizing and they move people up based on seniority. Their are talented people who leave and the motto is screw up to move up. Management never tells us what is happening and the rumor mill is always right. They use smoke and mirrors to show great earnings to inflate the stock price. Basically this is a place if they hire you plan on moving on in a year.

    Advice to ManagementAdvice

    Get a updated business strategy and stop thinking in the 1980's. Better yet, leave the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Merger destroyed corporate culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Applications Systems Developer II  in  Berlin, CT
    Former Employee - Business Applications Systems Developer II in Berlin, CT

    I worked at Northeast Utilities full-time for more than 3 years

    Pros

    It's a stable industry, and there is some pay for on-call duty. Depending on the job there is also some opportunity for travel to satellite campuses.

    Cons

    The merger with N-Star sent the company into what felt like a death spiral. N-Star's philosophy is to use contractors for everything, so as soon as the company's promise to not lay off employees for a year after the merger has expired more than half of the company's employees were laid off.

    Advice to ManagementAdvice

    Try to encourage professional growth in employees and try to find some wiggle room in the official guidelines.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good electric utility, avoid Transmission Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at Northeast Utilities full-time for more than 10 years

    Pros

    Opportunities for growth, ever changing, great variety of work, wonderful customers

    Cons

    Leadership is lacking with new regime (growth problem), lower perceived value of long term employees, new mantra "work the job not the hours", plenty of unpaid overtime available / required

    Advice to ManagementAdvice

    Step back and review 'do more with less', clean out useless programs and processes, outsource less (bottom line might look good but total costs are rising)

    Doesn't Recommend
    Negative Outlook

Worked for Northeast Utilities? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.