Northeast Utilities Reviews

Updated July 8, 2015
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92 Employee Reviews

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  1. Helpful (4)

    Going Downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at Northeast Utilities

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The "rank and file" employees and low level managers are good, hardworking, likeable people. The work itself is interesting and engaging. The utility industry as a whole is stable. Pay/benefits are adequate.

    Cons

    Since the merger with NSTAR, there have been many changes, most for the negative. The new leadership is only interested in increasing the stock value (which admittedly they have done successfully). Employee morale is very low as decisions are no longer communicated publicly which causes the rumor mill to run abound with talk of layoffs, early retirement packages, facility closures, etc. Decision-making has been taken out of the hands of local management and is now solely with the ivory tower executives. Although the work is engaging, most groups do not have the resources necessary to perform all that they are being asked to do, and upper management does not care to hear it. Don't even bother trying to get approval for a new full time employee. Work that should be done internally is contracted out, stunting the development of new employees. And of course there's "storm duty", where employees are asked to drive in unsafe conditions to work for no pay. Prior to the merger with NSTAR, employees were paid for storm duty. Storm duty involves travel to an area work center which is usually disorganized to the point where nobody has a clue what is going on and who is doing what. If the public could see how this company is run during major storm/outage situations they would likely be as upset as the employees.

    Advice to Management

    Trust the local management for decision making. Don't just communicate decisions being made, talk about the reasoning behind these decisions. At least pretend to care about employee morale and satisfaction. Figure out how to run storm/outage operations in a logical manner that is fair for all employees.


  2. Why not work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northeast Utilities full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    NU is willing to embrace ideas to better it's stance as a leader in customer service. Working along side smart individuals and given the ability to make a contribution is a reward within its self

    Cons

    It is a regulated industry , some changes are forced.

    Advice to Management

    Always looking for employes to step up. There seems to be always an opportunity for advancement.


  3. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Berlin, CT
    Current Employee - Anonymous Employee in Berlin, CT

    I have been working at Northeast Utilities full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Comrade within co-workers is great. Company is making strides towards an improved customer engagement process. Also making cost conscious decisions for long term sustainability.

    Cons

    Company still is not open to work from home, especially for technical and analytic jobs that very well may be done independently in front of a computer

    Advice to Management

    Invest in technology that allows better interaction between different offices via webex, etc. Allow work from home to attract the younger workforce or growing families (w/ kids)


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  5. Helpful (2)

    Once a great experience turned bad quickly after NStar merger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT

    I worked at Northeast Utilities full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Pay was ok, good benefits. - Used to train employees

    Cons

    - Incompetent management (CTO, IT Directors and management) - Top down management style of "Do what we say and don't question us" from the CTO down - CTO is a puppet that does whatever the CEO wants or whatever the overpriced consultants tell her to do - Management is incapable of telling the truth and have fostered a culture of deceit and animosity between employees and management.. - Outsource, outsource, outsource is their motto now - focus on pennies and squeezing as much out of employees as possible. - Taking away employee benefits - flexible vacation time, remote work possibilities, training - New CTO is unapproachable and has a "if you don't like it - there's the door" mentality

    Advice to Management

    Won't make a difference - they'll do what the overpriced consultants tell them to do - really forward thinking guys.


  6. Helpful (1)

    Once a great place...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northeast Utilities

    Negative Outlook
    Negative Outlook

    Pros

    great coworkers and decent pay.

    Cons

    Once the company merged with Nstar in Mass. It all went down hill. The took a week of bought vacation away and outsourced work to centers in Ohio and North Carolina. I no longer would recommend this as a place to work. All signs point to the call center eventually being closed.


  7. Helpful (2)

    Great coworkers - Weak + Uncaring Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northeast Utilities full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits were good, pay scale at average

    Cons

    No accomodations or compensation for overtime for salaried employees having to work excessive work hours. 50 or more not unheard of. Leadership is weak. Mantra is "work the work, not the hours". No consideration for anyone being overloaded, if it takes more than a 40 hour week, OT without pay is expected.

    Advice to Management

    Become more aware of the 'yes' men middle management practices. Causes tremendous pressure and dissatisfaction for the real doers.


  8. Helpful (3)

    It was a great a place to work at... but all that changed significantly with the merger!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Worker in Windsor, CT
    Former Employee - IT Worker in Windsor, CT

    I worked at Northeast Utilities full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Although limited to the fact there was little people turnover, there was some opportunity to learn and move around within the company. The overall compensation package offered were very competitive with the industry.

    Cons

    Basically, the merger with N-Star was nicknamed the "Death-Star"! The culture got thrown out the window and leadership used the merger as an opportunity to outsource and let people go... very sad for people that spent a good part of their lives there.

    Advice to Management

    Advice - hurry up and retire! Current leadership = No leadership - Only interested in the mighty $$$$.


  9. Helpful (3)

    Was a much better company to work for prior to the merger. There is no work life balance or employee perks offered.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westwood, MA
    Current Employee - Anonymous Employee in Westwood, MA

    I have been working at Northeast Utilities full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay and reasonable benefits.

    Cons

    Benefits constantly being down graded. This company needs to get with the 20th century and offer more telecommuting opportunities. They constantly insist that employee safety is of the upmost importance, then force you to travel in unsafe conditions to storm assignments; with no compensation for management staff. Since the merger little or no career opportunities for seasoned employees. The trend in hiring is young folks willing to work for 1/2 the salary. There is no appreciation for past contributions; the only thing prevailing is the all mighty dollar. Employee moral at an all time low and senior management does not care. There are many very knowledgeable employees leaving for better opportunities.

    Advice to Management

    See the writing on the wall and stop talking the talk and start walking the walk. The employees are fed up.


  10. Helpful (3)

    absolutely horrible for over 30 years and getting worse

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Service Mechanic in Waterbury, CT
    Current Employee - Meter Service Mechanic in Waterbury, CT

    I have been working at Northeast Utilities full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    it's a paycheck. The company just cut many of managements benefits, including taking away sick time, eliminating overtime pay and reducing paid holidays

    Cons

    every day is a challenge, anybody with any kind of tenure can't wait to retire, they have outsourced many jobs, the culture is doom and gloom. no one is happy here anymore

    Advice to Management

    Go back to Boston where you came from, you have done a good job of ruining a good company and you're fleecing the company then you all leave


  11. Helpful (4)

    Worst job of my career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westwood, MA
    Former Employee - Anonymous Employee in Westwood, MA

    I worked at Northeast Utilities full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1) Pretty good benefits. 2) If you want a work environment where you can do the same thing for years on end without having to learn a lot of new skills, this may be a good place for you.

    Cons

    1) Most unfriendly, uncollegial place I've ever worked. 2) Very hierarchical. From my experience, a few people make all the decisions. Everyone else gets in line and does grunt work. 3) People were generally very dull. I've never been somewhere I had less to talk about with my coworkers.

    Advice to Management

    You can ignore culture, but eventually it will catch up to you and you'll get burned.



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