Northland Group

  www.northlandgroup.com
  www.northlandgroup.com

Northland Group Reviews

Updated October 21, 2014
Updated October 21, 2014
7 Reviews
2.7
7 Reviews
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Lance T. Black
1 Rating

Employee Reviews

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  1.  

    Very good Company Loved my Job and supvisior and Hr Personal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector in Edina, MN
    Former Employee - Debt Collector in Edina, MN

    I worked at Northland Group full-time (more than an year)

    Pros

    Not Enough Overtime at company

    Cons

    Worked 8 Hrs shifts..and no shift change

  2.  

    okay if you need a job right away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Edina, MN
    Former Employee - Account Representative in Edina, MN

    I worked at Northland Group full-time (more than 3 years)

    Pros

    I stayed at Northland Group for longer than I should have because the people were great and we were able to make our own schedule. Also the PTO time given was decent for a small company.

    Cons

    The benefits are not great. They offer health benefits, however they are very expensive and there is no 401k match. Benefits for a family run 600 a month! You cannot even access your own money in the 401k if you need it you have to take a loan out. They constantly change the pay structure and have no regard for their employees well being. All of a sudden you are making 20,000 less a year and cannot pay your mortgage but you have to have clean credit to be work there, how does that make sense. There is no room for growth as all of the managers have been there for a long time and they rarely hire managers. If you are a woman and want to move up forget it. There were two women managers and one was laid off! It is a boys club for sure! Things are constantly changing and they make up stories and lie to you about why they make the changes(like we really do not know they are lying). You have hefty goals to meet and if you are lucky and get fed accounts from the managers you will do okay. If not it is really tough to meet the goals as most of the money comes from inbound calls. Most of the accounts are really old and people are shocked when you call them. It is a really boring and stressful job. If you have a college degree and are not desperate for a job I would look elsewhere.

    Advice to ManagementAdvice

    Be fair across the board with everyone and watch your collection managers to make sure they are being fair as well.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Do not go to work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Debt Collector in Edina, MN
    Current Employee - Debt Collector in Edina, MN

    I have been working at Northland Group full-time (more than an year)

    Pros

    Other collectors are easy to get along with.

    Cons

    They treat their employees like their a piece of meat. Low pay, they did have a $16.83 pay scale with a lower commission rate, however they have gotten rid of this and are firing most collectors in that salary range and hiring new ones, at a much lower wage. There software system sucks just like the management, both so outdated.
    They are big on firing employees with no valid justification, because they know it is a work at will state.

    Future potential clients if your reading this, you don't want to do business with this co.

    Advice to ManagementAdvice

    Get rid of current management team, their going to run NGI into the ground. too much family and friends in management. Quit verbally beating up your employees and show them respect.
    Management severely needs training on how to manage people!
    Wish I could state managers names, but Glassdoor would probably frown on that, but you know who you are, and so does everybody in the collections business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Better than other collection companies in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collection Agent in Edina, MN
    Former Employee - Collection Agent in Edina, MN

    I worked at Northland Group full-time (more than an year)

    Pros

    Competitive wage, bonuses good, good work environment. Low turnover. Good training department, provides support for new agents. Good location for commuting.

    Cons

    Managers are reactive, not proactive. Most managers just sit at their computer and do not interact with the agents or provide support.

    Advice to ManagementAdvice

    Provide more up to date computers/monitors. Get managers to help agents

    Recommends
    Neutral Outlook
  6.  

    Good place to work, IF you have an 'in' or are married to a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Edina, MN
    Current Employee - Anonymous Employee in Edina, MN

    I have been working at Northland Group

    Pros

    They have decent pay.
    They have pretty good hours of operation.
    Good extra incentives for job performance.
    Stable industry to be in.

    Cons

    If management likes you, you're good. If they don't- forget about it.
    I have witnessed far too much favoritism. The maturity level is about high school level. Large employee turnover.

    Doesn't Recommend
  7.  

    great place to work top shelf in the collections industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bloomington, MN
    Current Employee - Anonymous Employee in Bloomington, MN

    I have been working at Northland Group

    Pros

    northland is a great place to work and has unlimited earning potential, work full time and you will absolutely see your wallet grow a little thicker. collections is a great industry to be in and if you can succeed in collections you can succed in anything.

    Cons

    working long hours can get the best of you if you are not committed to seeing larger commission checks come in on a monthly basis.

    Advice to ManagementAdvice

    keep doing what you are doing, positive re-enforcement is always good and it keeps us all motivated to do the right thing and do it well.

    Recommends
  8.  

    Their hiring motto is "Northland Group... A Great Place to Work!" Not so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Debt Collector in Edina, MN
    Current Employee - Debt Collector in Edina, MN

    I have been working at Northland Group

    Pros

    Nice office, good location, better technology (computers, phones, etc) than others in the industry.

    It's a more customer-focused company than many in the collections industry. Collectors are not expected (or encouraged) to harrass, belittle, or manipulate consumers. The company is very focused on having a positive Better Business Bureau rating, which is a rare quality in their industry.

    There is a strong team focus at Northland Group. In general, there is less fighting over accounts and/or payments (between collectors) than one might find at other collection agencies, because of the way accounts are assigned and distributed. Teamwork is encouraged and looked highly upon.

    Cons

    The pay isn't great compared to others in the industry. It used to be, but under the new ownership NGI is quickly becoming just another outbound dial shop.

    Poor management communication: Management is continually inacting large changes throughout the company, with little thought or consideration for how it will affect employees. Incentive programs change too frequently, usually resulting in lower pay for employees. Management doesn't seem to ask, think, or care about what employees want.

    Work-life balance is horrible. If you work at NGI, be prepared to work Monday through Saturday, every week. Otherwise you'll be frowned upon and "talked to" about production. You get paid overtime, but whether or not you want to work overtime doesn't matter. You had better just be there (on time, not even 2 minutes late, every day, or you'll be written up). It's NOT ok to call in sick, even if you have a serious illness. They may threaten your job and/or take your inbound call priviledges away if you actually use your PTO.

    No job stability. Pretty much yearly, they hire a whole herd of new people during the busy collection months. Then, before the less profitable months, they lay off or fire somewhere between 50 and 80 collectors (usually somewhere between July and August). This would be ok if they told people they were being hired on a temporary basis - but they don't.

    Too much micro-managing: every dial is counted, every word is monitored, every break is timed, every account worked is tabulated, and all of this is put into a billion different reports that management uses to show good, hard-working employees that they're not doing enough. When the stats look good, no one gets rewarded or praised. When the stats look decent, everyone gets told what they could be doing better; and if the stats look bad, people get fired - in large numbers.

    Advice to ManagementAdvice

    Promote the RIGHT people to management, based on their qualifications. Don't put people in supervisory roles because they're a friend/family member of someone in the high ranks of the company.

    Take what employees will think and feel regarding the decisions you make into consideration. Without your collectors, you wouldn't have a revenue stream.

    Make an effort to incorporate a better work-life balance throughout the company. Be considerate of your employees' families, health needs, and personal lives. If you're going to offer paid time off, let people use it without penalty.

    Over-worked and under-appreciated employees won't stay for long, unless they have nowhere else to go. ALL of your best collectors could make good money working for any one of your dozens of competitors throughout the Twin Cities. If you keep treating them poorly you're likely to lose them.

    Doesn't Recommend

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