Northstar Alarm

  www.northstaralarm.com
  www.northstaralarm.com

Northstar Alarm Reviews

Updated August 5, 2014
Updated August 5, 2014
13 Reviews
4.6
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jason Christensen
9 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good experience in the corporate office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northstar Alarm full-time

    Pros

    NorthStar does a lot to promote a good and fun working environment in the office. Employees that put in extra effort while on the clock will be rewarded. This also isn't a super high stress call center. There are times when calls are backed up, but overall staffing is such that there is some down time. Unity within departments is encouraged.

    Cons

    Sales is the lifeblood of most organizations. The door to door sales environment in which NorthStar operates (99% of business) creates difficulties being in the Customer Care Department. A lot of customers feel rushed through the sale and don't fully understand what they are buying, and are then held to long term contracts. Call center reps who are extremely good with people and deescalate situations succeed in this environment, and it really can be a fun place to work. If nothing else, it's a good place to improve communication skills!

    Recommends
    Neutral Outlook
    Approves of CEO

    Northstar Alarm Response

    Aug 11, 2014Marketing/PR Specialist

    Thanks for the constructive feedback and review!

  2.  

    Good people and product, not the best support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Sales in Dallas, TX
    Former Employee - Summer Sales in Dallas, TX

    I worked at Northstar Alarm full-time (less than an year)

    Pros

    Flexibility in pricing means you have room to work. People really want you to succeed. Compensation is fair and acheivable

    Cons

    Not as structured as necessary for those starting out. Very wide gap between experienced sellers and new employees is inevitable but makes it frustrating for those who struggle

    Advice to ManagementAdvice

    More realistic expectations would cause people to work harder.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Northstar Alarm Response

    Aug 11, 2014Marketing/PR Specialist

    Thanks for taking the time to post a review! We appreciate your insight on the structure and expectations - these are both areas where we will look to improve.

  3.  

    Best Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service in Orem, UT
    Current Employee - Service in Orem, UT

    I have been working at Northstar Alarm full-time (more than 3 years)

    Pros

    Fantastic people, great working environment, lots of free NorthStar gear, free lunch and dessert once a month, good pay!

    Cons

    Some what small so a little harder to move, but really... Only a little hard... Still lots of opportunities here.

    Advice to ManagementAdvice

    Value the ideas of the little guys, they are the ones on the front lines and experiencing and learning about what it is that the customer truly wants. They probably have good ideas as to how to run/do things more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO

    Northstar Alarm Response

    Aug 11, 2014Marketing/PR Specialist

    Thanks for the response and review! We appreciate your feedback about valuing the opinions and feedback from all employees. We are looking into ways to better our organization and most definitely ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    My experience at Northstar has been great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Fresno, CA
    Current Employee - Sales Manager in Fresno, CA

    I have been working at Northstar Alarm as a contractor (more than 3 years)

    Pros

    Besides the fact that Northstar's compensation is close to, if not, the best in the industry, I love the fact that all of reps receive equity right out of the gates. Unlike stock where u only get paid once upon a sell off of your equity, Northstar's equity is in the form of a monthly residual payment that pays you even before you sell it off.

    Cons

    If you hate competition, this company/job is simply not for you.

    Advice to ManagementAdvice

    Keep caring for your constituents like you do; it shows.

    Recommends
    Positive Outlook
    Approves of CEO

    Northstar Alarm Response

    Aug 11, 2014Marketing/PR Specialist

    Thank you for the review! We appreciate your feedback and will most definitely continue to take care of our constituents.

  6.  

    They know where they are going and what they are trying to accomplish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Sales Contractor in Kansas City, KS
    Current Employee - Independent Sales Contractor in Kansas City, KS

    I have been working at Northstar Alarm as a contractor (less than an year)

    Pros

    Job stability. Being able to provide and excellent living for your family.

    Cons

    customer service is my question. what can a customer expect when their system is installed?

    Advice to ManagementAdvice

    I don't know enough about your company to give you any advice. Once I do, you'll be the first person I inform!

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Given the opportunity to grow and advance beyond my expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northstar Alarm

    Pros

    NorthStar alarm is quickly growing and expanding. There is ample opportunity for advancement within a company saturated with integrity in a fun, respectful work environment. In my opinion Northstar offers the best opportunities to its sales and tech staff by giving them the resources and support to succeed.

    Cons

    The corporate office has no soda machine.

    Advice to ManagementAdvice

    Continue to appreciate the employees who support you and NS will continue to be a great place to work!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advertising Director in Provo, UT
    Current Employee - Advertising Director in Provo, UT

    I have been working at Northstar Alarm as a contractor (more than 3 years)

    Pros

    Opportunity for growth, massive earnings potential, equity in your work, always innovating.

    Cons

    If you aren't self motivated, it will be harder to succeed. Earnings are based on commission, so there is a learning curve.

    Advice to ManagementAdvice

    Keep doing what you're doing!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great experience, along with great opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Fresno, CA
    Current Employee - Sales Representative in Fresno, CA

    I have been working at Northstar Alarm full-time (less than an year)

    Pros

    You are given an opportunity to earn what you are worth instead of getting paid by the hour. The management takes care of you.

    Cons

    It's not easy. Going door to door isn't something hard to do but it's tough doing the same thing most the day, day after day. you feel like a robot sometimes

    Advice to ManagementAdvice

    It's hard to understand the hows and whys of what we are getting paid. I thought i was going to get paid more than I had.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It is enjoyable coming into work everyday, because of the people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Won't Say, Will Give Away My Identity in Orem, UT
    Current Employee - Won't Say, Will Give Away My Identity in Orem, UT

    I have been working at Northstar Alarm full-time (less than an year)

    Pros

    They are Personable. The company is based off great core values. We have good employees. Active in community service. We can all see the company's ability to grow into something bigger.

    Cons

    Management is scared(hates) of change, which can be a big issue with it comes to the growth of the company. The fact that we do not get paid holidays. Management is not always open to new ideas, which goes along with the fact that they don't like change. I don't like that we get so little PTO and have to wait 6 months to even use it. That is a little unheard of.

    Advice to ManagementAdvice

    Be more open to ideas and act on them. Step outside the comfort zone and be ok with changes.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good pay, plenty of problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northstar Alarm full-time

    Pros

    They will pay you more per account than anyone else. You will be able to learn from some great salesmen.

    Cons

    The payroll department messes up frequently and you have to fight to get what they owe you. Customers can cancel just by saying you lied even if you didn't.

    Advice to ManagementAdvice

    Get the pay more accurate.

    Recommends
    Positive Outlook
    Approves of CEO

Northstar Alarm Photos

NorthStar employees at the Help Me Grow Utah service event
NorthStar sales reps out for a quick golf!

+ Add Photo

Work at Northstar Alarm? Share Your Experiences

Northstar Alarm

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.