Northwest Airlines Reviews

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3.9
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Northwest Airlines President and CEO Ed Bastian
Ed Bastian
2 Ratings

Pros
  • Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits (in 14 reviews)

  • I trained our own employees on Customer Service,how to operate new computer devices,scanners etc (in 3 reviews)

Cons
  • Low pay, so when you do get a chance to travel you can rack up credit card debt (in 4 reviews)

  • union was a requirement I would rather have avoided (in 8 reviews)

More Pros and Cons

13 Employee Reviews

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  1. Great work culture, Open-door policy, Easy to approach Senior Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Specialist in Eagan, MN
    Former Employee - Finance Specialist in Eagan, MN

    I worked at Northwest Airlines full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits

    Cons

    Salary is low compared to other industries, but that's because airline jobs come with additional perks


  2. Helpful (1)

    Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analysis Associate in Eagan, MN
    Former Employee - Analysis Associate in Eagan, MN

    I worked at Northwest Airlines full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefit, great culture... I was so sad NWA has been ended due to the merger with Delta.

    Cons

    Union environment was not that pleasant.


  3. Helpful (1)

    Great benefits

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Northwest Airlines

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Passes to travel, great heathcare coverage, excellent vacation time with lots of flexibility.

    Cons

    Too large and union structure kept advancement opportunities to a minimum.

    Advice to Management

    Mgmnt hands were really tied for being able to do anything because of the union.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Worked at NWA 18 years

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Eagan, MN
    Former Employee - Business Analyst in Eagan, MN

    I worked at Northwest Airlines

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Interesting business domain Coworkers very nice, cooperative Smart people in the IT group I worked in

    Cons

    Financially unstable industry IT management largely incompetent Wastes a lot of money on offshoring, gets poor results

    Advice to Management

    You get what you pay for.


  6. I miss the red tail

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Manager, Corporate Purchasing in Eagan, MN
    Former Employee - Staff Manager, Corporate Purchasing in Eagan, MN

    I worked at Northwest Airlines

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    - Good people (hardworking yet still very social at lunch and after hours) - Colleagues and leadership demonstrated intelligence and high levels of competence (I found that lacking at Delta) - Driven to challenge yourself and grow - Good mentorship and recognition from superiors

    Cons

    - Was acquired by Delta

    Advice to Management

    NW will be remembered as of the best managed legacy carriers.


  7. Northwest Management Needs To Make It A Good Place For People To Work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Eagan, MN
    Current Employee - Senior Analyst in Eagan, MN

    I have been working at Northwest Airlines

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In the past, the reason for working for Northwest Airlines was the travel benefits. Since 1980 there has been a marked decline in the travel benefit. Today, in 2009 most employees travelling standby (i.e. non-revenue) find it nearly impossible to get on flights because of newly increased over-booking policies. Thus, the standby travel benefit is no longer a actual benefit.

    Cons

    Some of the downsides of working for Northwest Airlines are: 1. Job insecurity 2. Non competitive/Low wages 3. Incompetent Management Staff 4. Insensitive Management Staff 5. Out of tune Management Staff 6. Management by Intimidation 7. Non-diverse workplace

    Advice to Management

    Dear Senior Management, Please take this letter with the sincerity that it was written. You're facing a very serious internal problem with your employees. Internal descension is impeding your ability to progress. Incompetent, insensitive, and out of tune management has a direct effect on your employees moral. With the Delta merger there needs to be a complete house cleaning. This cleaning needs to start at the very top management level. Longevity does not equate to competence. This is 2009 and a global diverse economy and world. Your business and business model must reflect this. As I walk around here in Eagan, Mn in NW Building A, I see no diverse management in the upper levels of the company. What a shame when we call ourselves a global company. Does anyone speak spanish or cantonese or represent those nations? Why are your employees so unhappy? Unhappy employees are not as productive as happy employees. Spreadsheet statistics have proven this. The old days of non-communication, and management by intimidation are OVER. Get serious about making Northwest Airlines a better place/good place for people to work. Signed, A current employee


  8. Great place to earn some free flights!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Coordinator in Eagan, MN
    Current Employee - CSA Coordinator in Eagan, MN

    I have been working at Northwest Airlines

    Recommends
    Recommends

    Pros

    The flight benefits are great. If you like to travel, and are willing to put forth a little time and effort learning how to use the travel benefits, it is well worth it! Being a smaller company, management knows many of the employees, so you're not just a number as in many bigger companies.

    Cons

    A very competivie industry right now, so pay remains lower than outside the airline industry. But you can far more than make up the difference with flight benefits if you try. There is also uncertainty right now about what will happen as Delta takes over NW, the parent company of Mesaba.

    Advice to Management

    I think management is doing a good job given the curves that have been thrown, i.e. Bankruptcy a couple years ago, takeover by Northwest Airlines, and then takeover by Delta Airlines.


  9. NWA, it is what you make it!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Eagan, MN
    Current Employee - Senior Analyst in Eagan, MN

    I have been working at Northwest Airlines

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Fast paced, exciting and ever changing industry. Whether your skillset be in maintenance, call centers, pilot, IT, customer service or managment, NW/DL has the position for you.

    Cons

    Working with the handful of co-workers who cannot see the forrest through the trees. That's likely to be the case in most companies though. Because an airline is a lot more than just a service provider for the travelling public, there are a lot of up's and down's that go along with it. When prospective employees submit their resume', they should write down what it is they seek to gain from the airline and keep it for future reference. In most cases, those who complain the most about the airline would likely see they have gotten everything they'd originally sought after, and more.

    Advice to Management

    Keep communication lines open, continue engaging your employees and produce results rapidly.


  10. Manage your perception... because its in the gutter.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Eagan, MN
    Former Employee - Analyst in Eagan, MN

    I worked at Northwest Airlines

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Travel Benefits. I traveled the world in the 2 years that I was there... many times in first class! Working for an airline allows you to see and maintain friends across the globe. I was able to travel home to see family whenever I wanted free of charge. I met some great people at NWA. The company was heading into chapter 11 right around the time I was hired so there was a huge influx of new hires so making friends in an unfamiliar city was a breeze. I gained valuable experience during my time at NWA and I'm thankful for it.

    Cons

    The executive view towards management and labor relations is the the textbook definition of what not to do. Granted, the labor unions demands and expectations have been (in my opinion) unrealistic and unproductive. Senior leaders need to reflect on how to better manage perception and manage expectations. Also, NWA recruits from top 10 colleges and universities but has no system to develop talent and retain their best employees. Basically your left to fend for yourself play politics and maneuver. In closing everyone I worked with was professional and really nice. I am thankful for NWA because they gave me a decent springboard to start my career and is the reason I am happily employed at another company. O yeah its freezing in Minneapolis.

    Advice to Management

    Work on communication!


  11. NWA should have been the surviving airline.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Northwest Airlines

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The opportunity to travel around the world at little to no cost, until you arrive. That has always been the only motivating factor in working for Northwest Airlines. The airline has lied to its employees over and over and mistreated them for years and has now reached the pinnacle of mistreatment in the lies that have been told. "The best people for the best teams" was how this merger began, but that is not how it's ending. It's all political in who's butt you are willing to kiss. It used to be the "hometown airline" but since it isn't any longer it's hard to find anything positive. The state of MN should have put up a bigger fight against the merger.

    Cons

    Treatment and growth potential; the fact that it is no longer the "hometown" airline in MSP is horrible. NWA should have been the surviving airline, not Delta and it could have been. NWA is the airline with cash available - Delta has none - NWA easily could have taken over Delta, but the CEO wanted the easy way out. The employees and the state of MN have been lied to about how many jobs and opportunities would remain in MSP and now any jobs that make it through the cuts are still going to have to relocate to ATL, and most with a cut in pay, it's a crime.

    Advice to Management

    Speechless



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