Northwest Airlines

  www.nwa.com
  www.nwa.com
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Northwest Airlines Reviews

Updated August 31, 2014
Updated August 31, 2014
68 Reviews
3.9
68 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Northwest Airlines President and CEO Ed Bastian
Ed Bastian
16 Ratings

Review Highlights

Pros
  • Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits (in 14 reviews)

  • Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities (in 5 reviews)


Cons
  • Low pay, hard to advance quickly (in 4 reviews)

  • All employees took major pay cuts recently due to the very difficult business climate our industry is currently experiencing (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great work culture, Open-door policy, Easy to approach Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Specialist  in  Eagan, MN
    Former Employee - Finance Specialist in Eagan, MN

    I worked at Northwest Airlines full-time for more than 3 years

    Pros

    Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits

    Cons

    Salary is low compared to other industries, but that's because airline jobs come with additional perks

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Outstanding company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Airline Pilot  in  Detroit, MI
    Former Employee - Airline Pilot in Detroit, MI

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    Good pay, good hours, and the checks always cashed until the bankruptcy; however the management decided to save the pensions.

    Cons

    Difficult management style, abrasive memorandum which was not needed or necessary.

    Advice to ManagementAdvice

    Treat employees like customers.

    Recommends
    Approves of CEO
  3.  

    Never a dull moment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Detroit, MI
    Former Employee - Customer Service Agent in Detroit, MI

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    I love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

    Cons

    The union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

    Advice to ManagementAdvice

    Get rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RSA and CSA  in  Detroit, MI
    Former Employee - RSA and CSA in Detroit, MI

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    Everyone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

    Cons

    Reservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    They Really Did Know How To Fly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant  in  Detroit, MI
    Former Employee - Flight Attendant in Detroit, MI

    I worked at Northwest Airlines part-time for more than 8 years

    Pros

    1) The aircrafts were fun to be on. I loved the DC9's/727's the best.
    2) The people were great, from ticket counter to gate/baggage handlers. You were family with all.
    3) Great environment to be in.
    4) Picking flights were easy.

    Cons

    1) Advertising...used to be a lot in print and TV commercials. Went from that to bleh.
    2) Hard to get to A-level pay grade
    3) Trying to transfer domiciles was difficult when being junior and the domicile station was senior.
    4) Pay should be not in line with competition, but should be in line with having the best F/A's in the industry.
    5) Difficult to shake the image of "northworst" when strikes occurred.

    Advice to ManagementAdvice

    All the perks/benefits/golden parachute that top management have....shower some of that on the people that make the company what it is...you can have all the authority but if you don't care about your people they will make sure everyone else knows. Respect runs both ways.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    worked there 23 years total

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bus Driver  in  Tokyo (Japan)
    Former Employee - Bus Driver in Tokyo (Japan)

    I worked at Northwest Airlines full-time for more than 10 years

    Pros

    people, travel, food, pay, management

    Cons

    I didn't like to be gon from home.

    Advice to ManagementAdvice

    merge with Delta as soon as possible

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analysis Associate  in  Eagan, MN
    Former Employee - Analysis Associate in Eagan, MN

    I worked at Northwest Airlines full-time for more than a year

    Pros

    Great benefit, great culture... I was so sad NWA has been ended due to the merger with Delta.

    Cons

    Union environment was not that pleasant.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Fantastic, hard-working individuals with an ocean of knowledge.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northwest Airlines

    Pros

    Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities.

    Cons

    Overall, I did not find anything wrong with the experience. The only thing that I could maybe mention is that as a co-op, I was not entitled to overtime.

  10.  

    Great airline to work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - ESC  in  New York, NY
    Current Employee - ESC in New York, NY

    I have been working at Northwest Airlines

    Pros

    Get respect no matter what department you in.

    Cons

    Like any union job, lazy workers never gets fired and always gets represented by shop stewards..

    Recommends
    Disapproves of CEO
  11.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northwest Airlines

    Pros

    People were the best I've ever worked with. Small company feeling.

    Cons

    The merger was very unfortunate.

    Advice to ManagementAdvice

    Should have bought Delta instead of them buying NWA.

    Recommends
    No opinion of CEO

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