Northwest Airlines Reviews

Updated April 24, 2015
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73 Employee Reviews

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  1. Helpful (1)

    Never a dull moment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Detroit, MI
    Former Employee - Customer Service Agent in Detroit, MI

    I worked at Northwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I love all the people I worked with; they are a stellar group of individuals. The work was interesting with a variety of options to choose from, there is a job to fit any personality type, and the flexible shifts were a blessing. If I hadn't been injured I would still be there.

    Cons

    The union; joining the union was a requirement I would rather have avoided. I've worked for both union and non-union companies and in my experience it is my opinion that they are a waste of my monthly dues. I would rather have saved that money and not had the union. They have outlived their usefulness and it's time for them to go the way of the dodo. If they were worth the thousands of dollars I paid them over the years I would still be working at Delta airlines.

    Advice to Management

    Get rid of the union to get rid of the dead weight, unproductive and disruptive employees, the ones who show up, punch-in and out but then disappear and/or don't actually do anything except collect a paycheck. That would allow you to retain and hire positive, functional/working employees who want to work, which in turn would boost morale, increase productivity and ultimately revenue.


  2. Good people, not a lot of opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN

    I worked at Northwest Airlines full-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good people, good training, decent offices

    Cons

    Low pay, hard to advance quickly

    Advice to Management

    They're merged now


  3. Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN
    Former Employee - Customer Service/Reservation Sales in Minneapolis, MN

    I worked at Northwest Airlines full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    easily transfer to different work locations, great travel benefits

    Cons

    low pay and benefits management has no backbone


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  5. Never a dull moment.

    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL

    I worked at Northwest Airlines full-time (More than 8 years)

    Pros

    Challenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    Cons

    Can be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.


  6. The airline industry is not what it used to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Detroit, MI
    Current Employee - Ramp Agent in Detroit, MI

    I have been working at Northwest Airlines full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".


  7. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RSA and CSA in Detroit, MI
    Former Employee - RSA and CSA in Detroit, MI

    I worked at Northwest Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everyone works together, excellent training program and follow-up through probation. Knowledgeable and fair management staff.

    Cons

    Reservations sales agents have metrics to adhere to. Inbound sales skills required to meet and exceed sales goals.


  8. Great Place to work where your opinion mattered

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northwest Airlines

    Pros

    Lots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

    Cons

    little economic security, broken promises, us vs them mentality that finally dissipated towords the end

    Advice to Management

    Look for a new job


  9. Great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northwest Airlines

    Pros

    Great benefits and a lot of wonderful people to work with

    Cons

    Merged with Delta and most jobs moved out of state.

    Advice to Management

    should not have merged with Delta.


  10. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Manager in Minneapolis, MN
    Former Employee - Finance Manager in Minneapolis, MN

    I worked at Northwest Airlines full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good employer, strong base compensation and good benefits

    Cons

    Could do a better job at bonus pool and profit sharing


  11. They Really Did Know How To Fly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Detroit, MI
    Former Employee - Flight Attendant in Detroit, MI

    I worked at Northwest Airlines part-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    1) The aircrafts were fun to be on. I loved the DC9's/727's the best. 2) The people were great, from ticket counter to gate/baggage handlers. You were family with all. 3) Great environment to be in. 4) Picking flights were easy.

    Cons

    1) Advertising...used to be a lot in print and TV commercials. Went from that to bleh. 2) Hard to get to A-level pay grade 3) Trying to transfer domiciles was difficult when being junior and the domicile station was senior. 4) Pay should be not in line with competition, but should be in line with having the best F/A's in the industry. 5) Difficult to shake the image of "northworst" when strikes occurred.

    Advice to Management

    All the perks/benefits/golden parachute that top management have....shower some of that on the people that make the company what it is...you can have all the authority but if you don't care about your people they will make sure everyone else knows. Respect runs both ways.



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