Nuance

  www.nuance.com
  www.nuance.com

Nuance Reviews

Updated December 19, 2014
Updated December 19, 2014
346 Reviews
3.1
346 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
222 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 24 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Research intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    Great working atmosphere, excellent collages, good pay

    Cons

    HR people were not responding!

  2.  

    Nuance Communications Internship review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance

    Pros

    Good working environment, daily meetings, easy communication, access to HR for future opportunities

    Cons

    Mentors are busy, self paced

  3.  

    Short-term oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance

    Pros

    Good technology, friendly people, good location in Burlington

    Cons

    Too short-term focused. Lay-offs happen continuously.

    Advice to ManagementAdvice

    Define long-term goals and stick to them. Make lay-offs a last resort, rather than a routine.

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  5. 1 person found this helpful  

    A company with a lot of potential, but little or no innovation to pursue new technologies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Creative Director in Sunnyvale, CA
    Former Employee - Senior Creative Director in Sunnyvale, CA

    I worked at Nuance full-time (more than an year)

    Pros

    Good salary, and the creative team was comprised of very talented people. Unfortunately when the creative team began to dwindle, so did the perks of being employed here.

    Cons

    Very "corporate" would be the best way to put it. The team I was a part of was great, but the company culture as a whole was very stiff. Especially for being a tech company in Silicon Valley you'd expect more, but unfortunately that was not the case.

    Advice to ManagementAdvice

    Don't be afraid to take risks. The creative team would've brought Nuance to a whole new level but unfortunately upper management never allowed any idea to get off the ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Change, change and oh..more change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transcription Lead in Charlotte, NC
    Current Employee - Transcription Lead in Charlotte, NC

    I have been working at Nuance full-time (more than 3 years)

    Pros

    Most of the people are great to work with from mid-management down. I have been able to make some incredible friends and have learned a lot from my coworkers as well.

    Cons

    Every year the pay, health benefits, PTO and holiday pay (has anyone else heard of time and a QUARTER for holiday pay) goes further in the toilet. Wipe out entire divisions in a single fell swoop. Getting much too large. Too many accounts moving to India!! Our Indian counterparts have no training in medical transcription and they are now performing audits that show the Indian counterparts in a favorable light when nothing could be further from the truth. The reports that are coming out of India are so full of mistakes that it scares me to think that my medical records may be done by Nuance offshore workers and vendors. No matter how much you try to teach them the correct way to do things and point out mistakes, it does not change.

    Advice to ManagementAdvice

    Listen to your workers and stop covering up for those in India that have no clue what they are doing. If your clients knew just how much of their work was being done in India you would lose most of them. Stop changing everything all the time. If it ain't broke don't fix it, but now it is so broke, I am not sure it can be fixed. Too bad...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Alright summer internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programming Intern in Burlington, MA
    Former Employee - Programming Intern in Burlington, MA

    I worked at Nuance full-time (less than an year)

    Pros

    Very nice people and a large company where resources are available. The group you are placed in felt like family. Also good intern activities to get them more connected with the company

    Cons

    Didn't feel like I made a difference at all. Sat coding in a corner for the whole summer.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Transcriptionist in Charlotte, NC
    Current Employee - Medical Transcriptionist in Charlotte, NC

    I have been working at Nuance part-time (less than an year)

    Pros

    The compensation is good and the flexibility in hours has always been a great perk, especially with children and home lives. The company definitely is growing and usually the managers are very good and helpful.

    Cons

    The company values seem to be changing constantly and makes it difficult to keep up with all the changes that have occurred. It is growing extremely fast and I find this to be troubling, as it makes it difficult to feel like you have a good grasp on the business that is already there before you have to add another one.

    Advice to ManagementAdvice

    Would be more specific with employees and outline expectations better.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 8 people found this helpful  

    They will take advantage of you if you let them, but you can gain lots of unique experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Burlington, MA
    Former Employee - Manager in Burlington, MA

    I worked at Nuance full-time (more than 5 years)

    Pros

    Fast moving environment with ability to work under many hats with good personal and professional growth - just no financial growth. Some groups allow flexible schedules, and amongst all the stress, a fairly relaxed tone. There are some great people working there, but many have started leaving at a rapid pace. It's a good place for a short stay, but not good for long term.

    Cons

    The culture will eat away at your sole, and will slowly suck the life out of you. You will be expected to work ridiculous overtime without any extra compensation. If you're like me, you'll be commended for being a top performer, even awarded for it, but they'll always have an excuse as to why they can't offer you a market fair wage. Make sure you're well compensated walking through the door, or all you'll get are false promises of things to come in the future; nothing will ever come. They try to tout their policy for fair compensation based on ability and performance when they hire, but it's a big joke. As you're role exponentially expands in scope and complexity, they won't offer any fair wage adjustments. HR blames your management for the fair pay gap, while your management blames HR - it's a loop of BS. In the end, you'll be operating at an expert level, but kids right out of college will be making more than you answering phones. When you point out what a market fair wage is to your VP, and present legitimate data then ask why they can't offer it to you, they may respond with a suggestion to refinance your mortgage - that's what they said to me anyhow. If your role directly influences cost, as mine did, you can save the company millions of dollars annually, but you will never be offered anything for your hard work or dedication; there's no incentive to continue showing results. Meanwhile, you'll need to stomach the fact that the CEO is among the very top compensated in the state of Massachusetts every year. Furthermore, there's lots of uncertainty for the future, and lots of wonder if the doors will still be open when you show up tomorrow.

    Advice to ManagementAdvice

    Value the people making those big bonuses possible for you. Stop hiding under HR policies claiming the policies are preventing fair market wage adjustments, and start sharing some of the bounty with the hard workers who have made ridiculous bonuses possible for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Lacks Technical Challenges and career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time

    Pros

    You will get to work with some very hard working and devoted people that have a passion for what they do.

    Cons

    24/7 Mentality, little reward for blood, sweat and tears and no regards for work/home balance. The work becomes repetitious with no new technologies to take advantage of and it will eventually stagnate your career. Nuance does offer self-training, but what they offer is of no value unless you’re starting out in your career. Get a fair compensation when coming in the door because any promises of merit increases or bonus’ comes with excuses. Pay increases are delayed (4-6 months ) and bonus’ are paid via stock (which is a non-performer). Nuance thinks of its work environment is something that rivals Google, but unfortunately this concept only falls far too sh. Benefits are average and nothing to boast about. If you’re looking for a “job” and just starting your career, then it might be worth your time but any experienced professional would benefit from looking elsewhere.

    Advice to ManagementAdvice

    Offer more in personal growth and career advancement. Invest in your employees and you will decrease your turn-over rates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Run far away! No growth, no opportunity, terrible culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance full-time (more than an year)

    Pros

    There are some great people at the company - but they're all leaving (or trying to leave).

    Cons

    We are all leaving the company for better opportunities, better management and frankly - a better life. Management is completely oblivious to the problem: the company and blame the employees. People are leaving without future job opportunities just to get away.

    Advice to ManagementAdvice

    Look in the mirror to the problem. Communicate to your employees. There will always be a huge bridge between employees and executive management but some levels of management should try to make it better (instead of doing nothing).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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