Nuance Reviews

Updated September 17, 2014
Updated September 17, 2014
306 Reviews
3.2
306 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
201 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 23 reviews)

  • I'm able to work from home and the team leaders are great (in 10 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 21 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Project Manager  in  Cambridge, MA
    Former Employee - Senior Technical Project Manager in Cambridge, MA

    I worked at Nuance as a contractor for less than a year

    Pros

    Challenging work at forefront of Automatic Speech Recognition

    Cons

    Overbearing Samsung client limits creativity

    Advice to ManagementAdvice

    Adopt AIPMM Product Management Framework to better manage products

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Nuance is a good technology company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Operations Contracts Specialist  in  Burlington, MA
    Former Employee - Sales Operations Contracts Specialist in Burlington, MA

    I worked at Nuance full-time for less than a year

    Pros

    There is a good, communicative dynamic with co-workers. My boss was the best (I worked in Sales Operations). No micro-management, so you have to be self driven, but if you are, it works out perfectly. They were very supportive in helping me develop in my position and also build my skills to move around and/or up in the company.Work life balance wasn't bad. I usually worked 40 hours, except it gets really busy at the end of the quarter, so I would work closer to 50 once every few months.

    Cons

    Some of the work was pretty repetitive and required sitting at the computer for long periods of time staring into excel sheets. It's a good job, but at the end of the day, it's a cube job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Talented group of people and a high quality software developed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Engineer
    Former Employee - Quality Assurance Engineer

    I worked at Nuance as a contractor for more than a year

    Pros

    Multicultural environment, flexible hours and nice referral program. Perfect company to work as a contractor.

    Cons

    Poor communication between development and quality assurance teams. Difficult (but not impossible) to be hired as a full-time.

    Advice to ManagementAdvice

    Improve communication between teams

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Healthcare is misguided my upper management and lack of leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Management  in  Burlington, MA
    Former Employee - Account Management in Burlington, MA

    I worked at Nuance full-time for more than 3 years

    Pros

    - Technology is strong
    - Certain acquired companies have good leadership

    Cons

    - Healthcare organization is being led by legacy transcription company acquisition. Main issue why healthcare is not where it needs to be.
    - No real growth
    - Too much politics

    Advice to ManagementAdvice

    Get rid of current healthcare managers and directors in operations, client service and labor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Innovative company, less that averrage culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time for more than a year

    Pros

    Next gen technology
    High customer interaction

    Cons

    Work culture is too corporate
    Volatile

    Neutral Outlook
    No opinion of CEO
  7.  

    Applications Consultants.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Consultant
    Former Employee - Applications Consultant

    I worked at Nuance full-time for more than 8 years

    Pros

    Great pay and benefits. You will see the county including Canada, Alaska and Hawaii. You will start with 4 weeks of paid vacation. After 5 years you will receive 5 weeks of vacation.

    Cons

    Long hours. The job is 100% travel. The position allows little time for family and personal relationships.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    The mobility division is a decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer  in  Boston, MA
    Current Employee - Software Engineer in Boston, MA

    I have been working at Nuance full-time for more than 3 years

    Pros

    Good people trying to do good things. Interesting set of problems to work on. Flexibility.

    Cons

    Loud, open facilities that are not suited to the work being done nor the distributed team structure. Nearly impossible to get decent hardware.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Upper mgt makes decisions politically rather than looking at the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    It is a fast paced environment, growing company. People expect a lot from each other. If you work hard, you can make it here.

    Cons

    Upper mgt does not understand how to communicate. Politics are prevalent in making decisions rather than looking at the business. They did get rid of their temp upper management for the most part, but need to treat the worker bees beter.

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
  10. 4 people found this helpful  

    Interesting technology and terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    If you are a work-from-home mom, this is a really nice place to be since there are lots of flexibility.

    Cons

    if you are a young professional looking for a bright future, don't ever stay here. It is guaranteed a waste of time spent here.

    Advice to ManagementAdvice

    Please take good care of your employees. They don't have a sense of belongings here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    TSM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    Loved the team i was working with.

    Cons

    Very 'old girl' system, COMs do not back up staff, corporate bully's abound. Managed by managers with no transcription experience. The morale is horrible. Employees with Nuance for a while are very arrogant and condescending. Pay was decent. Constantly changing policies before current ones are used long enough to assess. They have bought so many companies on the transcription side that it's a free for all developing policies. Platform very manual and time consuming for middle managers.

    Advice to ManagementAdvice

    Get rid of a lot of the COMS who will not listen and are so full of themselves. Get higher managers who have MT experience and can hold people accountable. Quit throwing everyone under a bus.

    Doesn't Recommend
    Neutral Outlook

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