Nuance

www.nuance.com

Nuance Reviews

Updated January 26, 2015
Updated January 26, 2015
360 Reviews
3.0
360 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
229 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 24 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excelent place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    Great environment! Potential for growth.

    Cons

    A little underpaid base pay

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Nuance

    Former Employee - Global Systems Analyst in Melbourne Gardens, FL
    Former Employee - Global Systems Analyst in Melbourne Gardens, FL

    I worked at Nuance

    Pros

    Great morale, culture, atmosphere, free food, working conditions

    Cons

    Not always enough time to complete customer requests in a timely manner

    Advice to ManagementAdvice

    Treat all employees equal

  3.  

    Love what I do, wish there was more support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    Industry leading provider of integral systems within the healthcare field

    Cons

    Long hours with little compensation. Quota's astronomical with the expectation of endless internal meetings which greatly hinder the attempt to reach quota.

    Advice to ManagementAdvice

    I understand that remote employees are something sort of new and up and coming, but my manager puts micro-manger all-stars to shame, she is literally legendary status. Invest in eating your own dog food as the saying goes...Nuance is a multi-billion dollar company with the back-end systems of a start-up on a shoe-string budget.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I may have paid them to work there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transcriptionist, Editor in Worcester, MA
    Current Employee - Transcriptionist, Editor in Worcester, MA

    I have been working at Nuance full-time (less than a year)

    Pros

    In retrospect the only reason I can think of to work at Nuance would be for a newbie transcriptionist to get actual on-the-job experience.

    Cons

    I was told by my TCM (supervisor) that I was on a list of employees whose production and accuracy made them eligible to go to the next level, proofer. But I didn't stay. I'd put a huge effort into the job, learning and balancing many new systems daily, dictators so difficult no proofer could help, all of which would have been just part of the job, but what made it impossible was a paycheck that was less than a co-worker's daughter's first fast food job. I was performing consistently in the top 3-4 out of 25-30 coworkers but I was skipping supper because I couldn't afford groceries. The punishing culture caused employees at different levels to undermine each other! This company exploited my skills as a transcriptionist to be able to charge their clients (hospitals) big money for my work and pay me peanuts.

    Advice to ManagementAdvice

    Happy employees are good for business!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Two-and-a-half-years of struggle. Learned a bunch though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Revenue Accountant in Burlington, MA
    Former Employee - Senior Revenue Accountant in Burlington, MA

    I worked at Nuance full-time (more than a year)

    Pros

    Pay wasn't terrible and Nuance's name carries weight on your resume. Nuance is known as a demanding and challenging workplace. I agreed to work there knowing it would be a short-term stop and nothing more than a stepping stone to a bigger role.

    Cons

    Management was focused solely on getting through the next close and had very little desire to develop staff. Because of that people do a few years and move on. There are long hours during quarter-ends. Twelve hour days during a quarter-end are the norm (QE closes last at least two weeks). In addition to the long days you were expected to work at least one full Saturday. In exchange for working a Saturday you'd receive a "comp day" to use but you'll receive considerable push back from management when trying to use them!

    Health insurance is marginal at best and relatively expensive.

    Advice to ManagementAdvice

    This is directed to the management team of the finance organization. There are a bunch of managers and very few leaders. Don't just focus on getting through the next close. You need to align the goals of your teams and the goals of the company. I always felt like I was just another tool you'd use to get through a close. Because of that I was never engaged and every day would look forward to leaving the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    My company was acquired by Nuance, we were treated fairly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (more than 5 years)

    Pros

    My company was acquired by Nuance and they treated us fairly in the acquisition. People I have dealt with seem nice and professional..
    Salary and benefits are fair.

    Cons

    Company has made a LOT of acquisitions, seems like they are having some trouble keeping track.

    Advice to ManagementAdvice

    Company is going through a lot of change. Changes could be communicated better to employees.

    Neutral Outlook
  8.  

    Nuance Upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software QA Engineer in Burlington, MA
    Current Employee - Principal Software QA Engineer in Burlington, MA

    I have been working at Nuance full-time (more than 5 years)

    Pros

    Great work life balance. Manager readily allowed me to work from home 3-4 days. Technology has made it all possible.

    Cons

    No vision for the future, people always stepping on your toe. No progress allowed, asking for promotion seems like i am asking them to step down.

    Advice to ManagementAdvice

    .

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Felt like I was out in the sea with 100s of other people including QA.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Transcriptionist
    Former Employee - Medical Transcriptionist

    I worked at Nuance full-time (less than a year)

    Pros

    I really think that they produce quality transcription.

    Cons

    I felt like in order to set up a meeting with my supervisor I had to do it weeks ahead.. I really would have liked more feedback along with how to remedy where I might have been going wrong.

    Advice to ManagementAdvice

    I feel that using an Instant Messing program would be a great asset to your company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Research intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    Great working atmosphere, excellent collages, good pay

    Cons

    HR people were not responding!

  11.  

    Great company, promising future, lacks brand name recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (more than a year)

    Pros

    Outstanding technology stack with an impressive patents portfolio, a lot of talent, dedicated staff and management. Competitive compensation package, at par with the market. Great work life balance. I don't get all the Naysayers!

    Cons

    Suffers from lack of brand name recognition especially with investors, resulting in it's stock taking quite a beating in recent years. Can do better at employee development, lacks standardization and processes.

    Advice to ManagementAdvice

    Need to work on improving company image and sell it's brand name well.

    Recommends
    Positive Outlook
    Approves of CEO

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