Nuance

www.nuance.com
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Nuance Reviews

Updated March 4, 2015
Updated March 4, 2015
373 Reviews
3.0
373 Reviews
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
235 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 24 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

Employee Reviews

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  1.  

    Working at Nuance (Mobile Division)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance full-time (more than 3 years)

    Pros

    - Strong position in the market
    - For technical hires (QA, Engineering, etc.), this is a great place to hone your skills
    - Leader in voice recognition/biometrics products in the healthcare/imaging/mobile industries
    - Tightly-knit teams due to acquisitive nature of the company (this is a Pro and a Con; see below, first point)

    Cons

    - Acquisitive nature of the company has also resulted in teams being isolated/not as cross-functional as they need to be. Although the company now focuses more on recurring revenue, this culture of 'churn and burn' among employees persists which is a shame
    - Regarding second point (above) on "technical hires", do your work and hone your skills, but don't expect a lot of recognition... heads down, heads down
    - Management is great at coming up with strategies, but struggles to execute them. This leads to low morale and a monotonous work environment
    - Developers and scientists are not championed; at Nuance, it is more important to get patents on the book than it is to produce good code. These things should not be mutually exclusive
    - Molasses-like administrative processes; things move very slowly and are prone to rejection (reimbursements, expenses, budgets, contracts, etc.)
    - Overall, from software releases to customer commitments, Nuance likes things nice and slow, nice and manageable; if you're looking for a place to make waves and excel, keep looking
    - Lots of flight over the past few years: a laundry list of employees from all walks of life (lawyers, HR, developers, recruiters, managers, directors, and Vice Presidents) have left Nuance for many of the same reasons. This a bad sign with no apparent changes on the horizon - Nuance struggels with retention more than anything

    Advice to ManagementAdvice

    - Increase your tolerance for risk; pick a strategy and execute on it
    - Focus on retention and building a culture that your employees want to be a part of; this will make for happier, more productive employees that stick with you and enjoy their jobs (which remains a rarity at Nuance)
    - Don't try to be a consumer company if you're not good at it - know your weaknesses and either invest heavily to turn them around, or turn your back on them and focus on your strengths; straddling the middle leads to employee burnout

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Excellent local team. Dysfunctional mgmt, sales, and accountants unwilling to invest in building great products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - P Manager
    Former Employee - P Manager

    I worked at Nuance

    Pros

    Loved most of the folks I worked with. Compensation was pretty good. Great upward mobility if you are ready to take on an insane amount of responsibility (work) with vey little ability to actually accomplish stuff. Work life balance in Seattle office is incredible. Can't speak for other offices.

    Cons

    Depends what products you are working on, but generally more sales obligations than engineers to solve problems. Overleveraged. Great demos but no real experience building and releasing a great product with mass-market applications. Very tough competitive positioning with respect to Google, Yahoo, etc, if the company is unwilling to invest in R&D. Culture is a little stale as there are a lot of lifers. Very risk averse. CEO is overpaid.

    Advice to ManagementAdvice

    Decide what company you want to be. Fire your CEO.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance

    Pros

    There are / were some great people working for nuance, they really make a tough job a lot of fun and help get you through the low times

    Cons

    Really long hours for some teams became the norm, rather than hiring an extra person or even just a backfill, teams are pushed to their limits. A lot of great people leave as a result

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  5.  

    Good until new pay plan initiated this year, now terrible.

    • Comp & Benefits
    Current Employee - Medical Language Specialist
    Current Employee - Medical Language Specialist

    I have been working at Nuance full-time (more than 3 years)

    Pros

    Work from home, computer and software provided.

    Cons

    Patient safety compensation plan implemented beginning 2015. Cut pay 60% from previous. Team barely making minimum wage. Disgraceful.

    Advice to ManagementAdvice

    Demoralized employees and debasement of work will not lead to success.

    Doesn't Recommend
  6.  

    Ok but not room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (more than 5 years)

    Pros

    Working there for 7 years. Happy with my role and responsibilities. Chance to work with many different technologies

    Cons

    No clear career growth path. Stagnant salary increases for valued employees. No clear direction in company mission statement or future plans

    Doesn't Recommend
    Negative Outlook
  7.  

    Wild potential - most of it wasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance full-time (more than 3 years)

    Pros

    -Benefits were quite good when they transitioned from Cigna to Blue Cross
    -Amazingly cool technology
    -You'll work with some incredibly smart people
    -20 days PTO, 10 holidays a year

    Cons

    -They will work you into the ground. The stock price has collapsed over the last few years, which results in layoffs, which means more work for people who aren't laid off because "times are tough". Meanwhile, Paul Ricci pays himself 50 million dollars a year.
    -No, seriously, they will consume as much of your life as you will allow. They do not believe in work/life balance. At all.
    -They'd rather push something out quickly than push something out correctly
    -Acquisition centric. Constantly acquiring other companies and their workers and doing nothing with them. -Advancement opportunities slim because managers carry over from acquisitions as part of the deal.
    -Every year, they find a way to screw employees out of their annual bonus. Meanwhile, again, executive leadership raids the company's coffers for 90% of its operating profit as salary.
    -PTO is worth nothing when they won't let you take it.
    -Lots of top talent has fled the company for much greener pastures
    -Company's future is in doubt, with its largest customers making their own competing products to eventually dump Nuance and directly go against them
    -Stock options worthless because stock price only goes down

    Advice to ManagementAdvice

    Maybe instead of working all of your employees to the bone like owned property and then taking all of the company's profits for your own gain, treat them with respect and actually honor your bonus promises and make real cost of living increases. Or don't - whatever, those of us with options are already leaving.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Very interesting company, great potential career options, unfortunately poorly managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager

    I worked at Nuance

    Pros

    Cutting-edge technology applicable to all aspects of today's society; global company, international set-up and teams, top employee culture level, great people. Lots of scope for creating and innovating whatever your specific job is.

    Cons

    Management put off decisions ad infinitum, hide behind the lowest level employees, do not take any weight onto their shoulders. If you're entering as the result of an acquisition, it's only a matter of time. Managers practise passive aggression. Most of one's time ends up being spent on totally useless reporting and paperwork and tracking just for the sake of it. 24 hours on the clock are not enough.

    Advice to ManagementAdvice

    Your team gives you all they've got and work hard despite being on considerable lower pay. Please make yourself available to solve issues, even after 6PM. Your team members are your assets, use them wisely, don't abuse them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Easy to Burn Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance

    Pros

    You get to work with some amazing minds. From the speech scientists to engineers to Product Management and Marketing, you are going to find it challenging, interesting and really be a part of something great.

    Cons

    They will run you to the ground. The workload is a little unrealistic if you want to have some time of life outside the four walls. Some of the management team should not be on the management team.

    Advice to ManagementAdvice

    Care more about your staff and not just the revenue.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance

    Pros

    Smart people and flexible work hours. A few great managers here and there. Some genuinely interesting challenges. Friendly people.

    Cons

    Very acquisition-centric so the culture and processes are confusing. Horribly confusing and outdated systems for HR/finance tells you just how little your time is valued. Usually slow paced until there's an emergency. High technical debt. Half-hearted attempts at innovation. Few teams actually use their own products.

    Advice to ManagementAdvice

    It's not clear what you're doing for the company. You claim to respect the workforce but then don't fix issues.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    awful place to work + awful place to work

    Cons

    awful place to work + awful place to work

    Advice to ManagementAdvice

    awful place to work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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