Nuance

www.nuance.com

Nuance Reviews

Updated January 26, 2015
Updated January 26, 2015
360 Reviews
3.1
360 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
229 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 24 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nuance

    Former Employee - Global Systems Analyst in Melbourne Gardens, FL
    Former Employee - Global Systems Analyst in Melbourne Gardens, FL

    I worked at Nuance

    Pros

    Great morale, culture, atmosphere, free food, working conditions

    Cons

    Not always enough time to complete customer requests in a timely manner

    Advice to ManagementAdvice

    Treat all employees equal

  2.  

    Love what I do, wish there was more support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    Industry leading provider of integral systems within the healthcare field

    Cons

    Long hours with little compensation. Quota's astronomical with the expectation of endless internal meetings which greatly hinder the attempt to reach quota.

    Advice to ManagementAdvice

    I understand that remote employees are something sort of new and up and coming, but my manager puts micro-manger all-stars to shame, she is literally legendary status. Invest in eating your own dog food as the saying goes...Nuance is a multi-billion dollar company with the back-end systems of a start-up on a shoe-string budget.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excelent place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Pros

    Great environment! Potential for growth.

    Cons

    A little underpaid base pay

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    American lala company missing very basic things, job profiles are big mess .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Procurement in Pune (India)
    Current Employee - Procurement in Pune (India)

    I have been working at Nuance full-time (more than a year)

    Pros

    High salary than standard at the time of hiring as new company in Pune.
    Less workload.
    Open work culture.

    Cons

    Job profile is not good feeling like working in BPO.
    No basic structure hierarchy exist, basic functions like accounts ,HR, procurement missing.
    No growth prospects as a outsourcing division for cost cutting they came to India, Pune.

    Advice to ManagementAdvice

    Please set up basic departments set up in new locations. Do not hire over experienced people only bcz they get very easily in India at very low cost.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Have interesting projects, young environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Software Engineer in Montreal, QC (Canada)
    Current Employee - Principal Software Engineer in Montreal, QC (Canada)

    I have been working at Nuance full-time (more than 5 years)

    Pros

    Good benefit and compensation and time-off policies

    Cons

    Company doesn't pay overtime, and having cut-off twice per year

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    I may have paid them to work there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Transcriptionist, Editor in Worcester, MA
    Current Employee - Transcriptionist, Editor in Worcester, MA

    I have been working at Nuance full-time (less than a year)

    Pros

    In retrospect the only reason I can think of to work at Nuance would be for a newbie transcriptionist to get actual on-the-job experience.

    Cons

    I was told by my TCM (supervisor) that I was on a list of employees whose production and accuracy made them eligible to go to the next level, proofer. But I didn't stay. I'd put a huge effort into the job, learning and balancing many new systems daily, dictators so difficult no proofer could help, all of which would have been just part of the job, but what made it impossible was a paycheck that was less than a co-worker's daughter's first fast food job. I was performing consistently in the top 3-4 out of 25-30 coworkers but I was skipping supper because I couldn't afford groceries. The punishing culture caused employees at different levels to undermine each other! This company exploited my skills as a transcriptionist to be able to charge their clients (hospitals) big money for my work and pay me peanuts.

    Advice to ManagementAdvice

    Happy employees are good for business!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Death Star

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (more than 5 years)

    Pros

    Some great and some good hardworking people

    Cons

    Paul Ricci and Tom Bowdoin learned how to treat employees from the Emporer and Darth Vader

    Advice to ManagementAdvice

    The Board of Directors for this firm should be fired

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer
    Current Employee - Senior Software Engineer

    I have been working at Nuance

    Pros

    1. Amazing work culture and respect for software engineer.
    2. Great pay and flexibility.
    3. You will only think about technology and nothing else which working in Nuance. It is a great technology company.

    Cons

    1. Interview process is very long and they don't hire too much

    Advice to ManagementAdvice

    Keep focus on technology ..

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    My company was acquired by Nuance, we were treated fairly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time (more than 5 years)

    Pros

    My company was acquired by Nuance and they treated us fairly in the acquisition. People I have dealt with seem nice and professional..
    Salary and benefits are fair.

    Cons

    Company has made a LOT of acquisitions, seems like they are having some trouble keeping track.

    Advice to ManagementAdvice

    Company is going through a lot of change. Changes could be communicated better to employees.

    Neutral Outlook
  11. 1 person found this helpful  

    Two-and-a-half-years of struggle. Learned a bunch though.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Revenue Accountant in Burlington, MA
    Former Employee - Senior Revenue Accountant in Burlington, MA

    I worked at Nuance full-time (more than a year)

    Pros

    Pay wasn't terrible and Nuance's name carries weight on your resume. Nuance is known as a demanding and challenging workplace. I agreed to work there knowing it would be a short-term stop and nothing more than a stepping stone to a bigger role.

    Cons

    Management was focused solely on getting through the next close and had very little desire to develop staff. Because of that people do a few years and move on. There are long hours during quarter-ends. Twelve hour days during a quarter-end are the norm (QE closes last at least two weeks). In addition to the long days you were expected to work at least one full Saturday. In exchange for working a Saturday you'd receive a "comp day" to use but you'll receive considerable push back from management when trying to use them!

    Health insurance is marginal at best and relatively expensive.

    Advice to ManagementAdvice

    This is directed to the management team of the finance organization. There are a bunch of managers and very few leaders. Don't just focus on getting through the next close. You need to align the goals of your teams and the goals of the company. I always felt like I was just another tool you'd use to get through a close. Because of that I was never engaged and every day would look forward to leaving the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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