Nuance

www.nuance.com

Nuance Reviews

Updated January 23, 2015
Updated January 23, 2015
359 Reviews
3.1
359 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
229 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 24 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Talented group of people and a high quality software developed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Engineer
    Former Employee - Quality Assurance Engineer

    I worked at Nuance as a contractor (more than an year)

    Pros

    Multicultural environment, flexible hours and nice referral program. Perfect company to work as a contractor.

    Cons

    Poor communication between development and quality assurance teams. Difficult (but not impossible) to be hired as a full-time.

    Advice to ManagementAdvice

    Improve communication between teams

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Integration, Integration, Integration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA

    I worked at Nuance as a contractor (less than an year)

    Pros

    $'s - if you negotiate well

    Cons

    $'s are not worth it. The place is a mess.

    Advice to ManagementAdvice

    Please integrate all of the companies that you purchase. And please come up with a written SOP.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Get everything in writing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dragon in Burlington, MA
    Former Employee - Dragon in Burlington, MA

    I worked at Nuance full-time (more than 3 years)

    Pros

    Cool technology and learning experience

    Cons

    Management, work-life balance, customer support

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Upper mgt makes decisions politically rather than looking at the business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    It is a fast paced environment, growing company. People expect a lot from each other. If you work hard, you can make it here.

    Cons

    Upper mgt does not understand how to communicate. Politics are prevalent in making decisions rather than looking at the business. They did get rid of their temp upper management for the most part, but need to treat the worker bees beter.

    Advice to ManagementAdvice

    Listen to employees

    Doesn't Recommend
  6. 5 people found this helpful  

    Interesting technology and terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    If you are a work-from-home mom, this is a really nice place to be since there are lots of flexibility.

    Cons

    if you are a young professional looking for a bright future, don't ever stay here. It is guaranteed a waste of time spent here.

    Advice to ManagementAdvice

    Please take good care of your employees. They don't have a sense of belongings here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    TSM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    Loved the team i was working with.

    Cons

    Very 'old girl' system, COMs do not back up staff, corporate bully's abound. Managed by managers with no transcription experience. The morale is horrible. Employees with Nuance for a while are very arrogant and condescending. Pay was decent. Constantly changing policies before current ones are used long enough to assess. They have bought so many companies on the transcription side that it's a free for all developing policies. Platform very manual and time consuming for middle managers.

    Advice to ManagementAdvice

    Get rid of a lot of the COMS who will not listen and are so full of themselves. Get higher managers who have MT experience and can hold people accountable. Quit throwing everyone under a bus.

    Doesn't Recommend
    Neutral Outlook
  8. 8 people found this helpful  

    Epitome of Dilbert Land

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time

    Pros

    Great benefits, some good people.

    Cons

    Too many seem to be hiding behind corporate rules and procedures to avoid working, the company as a whole seems to have no direction. They fancy themselves a competitor to Google in some ways, but have no concept of what that really entails i so many ways. They are busy adding more red tape instead of eliminating it. Still making the transition to the Internet era. The company probably should be split up, there are too many pieces of the company that are unrelated to each other to have a coherent strategy.

    Advice to ManagementAdvice

    Eliminate red tape, empower employees, demand results, fix the under-resourced departments, hire those who can get things done, fire those who can't, fire unneeded middle managers and project managers, focus, loosen the purse strings, get things done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time (more than 3 years)

    Pros

    Good benefits, brand recognition for Dragon is strong. Excellent vision for solutions

    Cons

    Big company that buys up a lot of other companies hoping they will fit the vision...often doesn't work out the way they had planned and the technology in turn is not satisfactory or even available for clients when the market is hot

    Advice to ManagementAdvice

    Make quicker internal decisions in order to provide clients with viable solutions

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Company with broad portfolio of Intellectual property and some great customer brands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    Niche leader in voice. Relatively unrivaled in what it does.

    Cons

    Breadth of divisional portfolios creates challenges for corporate message. Potentially at least one Business unit might be non strategic.

    Advice to ManagementAdvice

    Keep focusing on being best in class. Keep shifting to cloud. Keep R&D at health ratio of expense.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Engineer in Cambridge, MA
    Current Employee - Sales Engineer in Cambridge, MA

    I have been working at Nuance full-time (more than 3 years)

    Pros

    flexible, earning potential, great product

    Cons

    disorganized, poorly run, no consistency

    Advice to ManagementAdvice

    work better together

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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