Nuance Reviews

Updated June 3, 2015
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2.5
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
10 Ratings

Pros
  • Usually a good work/life balance (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)

Cons
  • Lack of Work Life Balance even though Telecommuting (in 24 reviews)

  • Corporate politics is brutal within mid-to-upper management (in 16 reviews)

More Pros and Cons

13 Employee Reviews

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  1. Still Evaluating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Nuance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice work environment
    Smart, Friendly People
    Flexibility to work from home

    Cons

    Work/Life balance can be a struggle
    Highly metric driven, sometimes leads to loss of focus on the customer
    Broken, slow processes

    Advice to Management

    Put the customer first, staff accordingly rather than trying to run so lean there is limited room to be responsive to customer needs.


  2. Helpful (2)

    Working at Nuance (Mobile Division)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Strong position in the market
    - For technical hires (QA, Engineering, etc.), this is a great place to hone your skills
    - Leader in voice recognition/biometrics products in the healthcare/imaging/mobile industries
    - Tightly-knit teams due to acquisitive nature of the company (this is a Pro and a Con; see below, first point)

    Cons

    - Acquisitive nature of the company has also resulted in teams being isolated/not as cross-functional as they need to be. Although the company now focuses more on recurring revenue, this culture of 'churn and burn' among employees persists which is a shame
    - Regarding second point (above) on "technical hires", do your work and hone your skills, but don't expect a lot of recognition... heads down, heads down
    - Management is great at coming up with strategies, but struggles to execute them. This leads to low morale and a monotonous work environment
    - Developers and scientists are not championed; at Nuance, it is more important to get patents on the book than it is to produce good code. These things should not be mutually exclusive
    - Molasses-like administrative processes; things move very slowly and are prone to rejection (reimbursements, expenses, budgets, contracts, etc.)
    - Overall, from software releases to customer commitments, Nuance likes things nice and slow, nice and manageable; if you're looking for a place to make waves and excel, keep looking
    - Lots of flight over the past few years: a laundry list of employees from all walks of life (lawyers, HR, developers, recruiters, managers, directors, and Vice Presidents) have left Nuance for many of the same reasons. This a bad sign with no apparent changes on the horizon - Nuance struggels with retention more than anything

    Advice to Management

    - Increase your tolerance for risk; pick a strategy and execute on it
    - Focus on retention and building a culture that your employees want to be a part of; this will make for happier, more productive employees that stick with you and enjoy their jobs (which remains a rarity at Nuance)
    - Don't try to be a consumer company if you're not good at it - know your weaknesses and either invest heavily to turn them around, or turn your back on them and focus on your strengths; straddling the middle leads to employee burnout


  3. Helpful (4)

    Wild potential - most of it wasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Benefits were quite good when they transitioned from Cigna to Blue Cross
    -Amazingly cool technology
    -You'll work with some incredibly smart people
    -20 days PTO, 10 holidays a year

    Cons

    -They will work you into the ground. The stock price has collapsed over the last few years, which results in layoffs, which means more work for people who aren't laid off because "times are tough". Meanwhile, Paul Ricci pays himself 50 million dollars a year.
    -No, seriously, they will consume as much of your life as you will allow. They do not believe in work/life balance. At all.
    -They'd rather push something out quickly than push something out correctly
    -Acquisition centric. Constantly acquiring other companies and their workers and doing nothing with them. -Advancement opportunities slim because managers carry over from acquisitions as part of the deal.
    -Every year, they find a way to screw employees out of their annual bonus. Meanwhile, again, executive leadership raids the company's coffers for 90% of its operating profit as salary.
    -PTO is worth nothing when they won't let you take it.
    -Lots of top talent has fled the company for much greener pastures
    -Company's future is in doubt, with its largest customers making their own competing products to eventually dump Nuance and directly go against them
    -Stock options worthless because stock price only goes down

    Advice to Management

    Maybe instead of working all of your employees to the bone like owned property and then taking all of the company's profits for your own gain, treat them with respect and actually honor your bonus promises and make real cost of living increases. Or don't - whatever, those of us with options are already leaving.


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  5. Helpful (5)

    Run far away! No growth, no opportunity, terrible culture!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some great people at the company - but they're all leaving (or trying to leave).

    Cons

    We are all leaving the company for better opportunities, better management and frankly - a better life. Management is completely oblivious to the problem: the company and blame the employees. People are leaving without future job opportunities just to get away.

    Advice to Management

    Look in the mirror to the problem. Communicate to your employees. There will always be a huge bridge between employees and executive management but some levels of management should try to make it better (instead of doing nothing).


  6. Helpful (4)

    Good developers, indifferent management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA

    I worked at Nuance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice building. Semi-interesting projects. I worked for a smaller company that was bought out by Nuance. That company had a great start-up vibe: developers interested in the work and passionate about the intellectual challenges of software development. Even the managers at that time (project, product, program, etc.) were fairly invested in their work, their team members, and the companies. Then came the buyout...

    Cons

    Bureaucratic, indifferent management. Requests for opportunities to expand skill set on the job always denied.

    Advice to Management

    Focus on IT and development, not on constantly buying more companies.


  7. So far the experience has been good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Services in Seattle, WA
    Current Employee - Corporate Services in Seattle, WA

    I have been working at Nuance full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    they give you easy access to learn new things, they treat you with respect.

    Cons

    I am located in Seattle while the main accounting office is in Burlington MA. We were formerly the Varolii Corporation who was acquired in October 2013

    Advice to Management

    Not to take away the stocked kitchen, it is really appreciated when you are extremely busy with deadlines and cannot get away for lunch.


  8. Helpful (4)

    Short Term Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Seattle, WA
    Current Employee - Senior Software Engineer in Seattle, WA

    I have been working at Nuance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good location. Nice office. Benefits are pretty decent.

    Cons

    Management doesn't seem to be building long term value in the company. Everything is very short sited. They buy a company squeeze as much revenue out of it and slowly kill it.

    Advice to Management

    Focus on building long term value


  9. Helpful (2)

    Growing Company with good culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Seattle, WA
    Current Employee - Systems Engineer in Seattle, WA

    I have been working at Nuance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Leader in voice recognition
    4 weeks vacation

    Cons

    could have better 401k and medical


  10. Helpful (3)

    Good for many, not good for people who despise inefficiency.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Nuance

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - If you're interested in NLU, it can be a fun and somewhat exciting place to work
    - There are opportunities to learn, if you want to take them

    Cons

    - Upper management often seems confused as to what direction they are heading in
    - There is a lot of spoken "yes" but little action
    - Firings seem to happen to satisfy headcount and quarterly earnings, not entirely based on performance/reliability/competence
    - Very little communication between teams working on similar projects

    Advice to Management

    Nuance is organized hierarchically so that teams with overlapping knowledge are not aware that they are working on similar problems, so the same work gets done over and over.


  11. Helpful (4)

    Cannot manage young talent

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nuance

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nuance provides a nice working environment where almost everyone is really nice. The break room is usually well stocked and the company is trying its best to have good social interactions between people.

    Cons

    No one knows anyone outside of their team, and they don't care to. Developers are seen as fungible resources and time split on completely different projects is seen as a really good thing. Young developers are not mentored or pushed to better themselves as software engineers. This is the wrong place for any new grads that are talented. Which is extremely unfortunate, because there is a reason Google, facebook, microsoft, and amazon recruit heavily from universities and do well. No sight for advancement either.

    Advice to Management

    Listen to your developers more. Encourage young software engineers to work on hard problems and mentor them. Don't let their talents stagnate! They were talented enough to get hired, now invest in their abilities. Otherwise, they will realize they aren't becoming better in their chosen career path and move on.



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