Nuance Reviews

Updated July 13, 2015
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3.0
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
11 Ratings

Pros
  • Usually a good work/life balance (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)

Cons
  • Lack of Work Life Balance even though Telecommuting (in 24 reviews)

  • Corporate politics is brutal within mid-to-upper management (in 16 reviews)

More Pros and Cons

15 Employee Reviews

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  1. Software Engineer in Test

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Senior Software Design Engineer In Test in Woodinville, WA
    Former Employee - Senior Software Design Engineer In Test in Woodinville, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nuance (More than a year)

    Pros

    The most important thing I liked about Nuance was the flexibility of the job. Working from home was allowed as needed. They had flexible hours and really created a family/work balance. The culture and the open door policy was really beneficial as well. Developers don't look down on QA as a 2nd class team, there was self respect across both teams.

    Cons

    Climbing up ladder was difficult. Lack of communication. Hiring process can take months, even to the point where no communication was ever given to interviewer. Heck, sometimes head count would be closed after a verbal offer went out.

    Advice to Management

    Promote from inside. Give them time to learn and also teach them. There are employees who are very well capable of doing certain jobs, but are afraid of taking on new challenge for fear of no help and backlash.


  2. Still Evaluating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nuance full-time (More than 5 years)

    Pros

    Nice work environment Smart, Friendly People Flexibility to work from home

    Cons

    Work/Life balance can be a struggle Highly metric driven, sometimes leads to loss of focus on the customer Broken, slow processes

    Advice to Management

    Put the customer first, staff accordingly rather than trying to run so lean there is limited room to be responsive to customer needs.


  3. Helpful (3)

    Working at Nuance (Mobile Division)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 3 years)

    Pros

    - Strong position in the market - For technical hires (QA, Engineering, etc.), this is a great place to hone your skills - Leader in voice recognition/biometrics products in the healthcare/imaging/mobile industries - Tightly-knit teams due to acquisitive nature of the company (this is a Pro and a Con; see below, first point)

    Cons

    - Acquisitive nature of the company has also resulted in teams being isolated/not as cross-functional as they need to be. Although the company now focuses more on recurring revenue, this culture of 'churn and burn' among employees persists which is a shame - Regarding second point (above) on "technical hires", do your work and hone your skills, but don't expect a lot of recognition... heads down, heads down - Management is great at coming up with strategies, but struggles to execute them. This leads to low morale and a monotonous work environment - Developers and scientists are not championed; at Nuance, it is more important to get patents on the book than it is to produce good code. These things should not be mutually exclusive - Molasses-like administrative processes; things move very slowly and are prone to rejection (reimbursements, expenses, budgets, contracts, etc.) - Overall, from software releases to customer commitments, Nuance likes things nice and slow, nice and manageable; if you're looking for a place to make waves and excel, keep looking - Lots of flight over the past few years: a laundry list of employees from all walks of life (lawyers, HR, developers, recruiters, managers, directors, and Vice Presidents) have left Nuance for many of the same reasons. This a bad sign with no apparent changes on the horizon - Nuance struggels with retention more than anything

    Advice to Management

    - Increase your tolerance for risk; pick a strategy and execute on it - Focus on retention and building a culture that your employees want to be a part of; this will make for happier, more productive employees that stick with you and enjoy their jobs (which remains a rarity at Nuance) - Don't try to be a consumer company if you're not good at it - know your weaknesses and either invest heavily to turn them around, or turn your back on them and focus on your strengths; straddling the middle leads to employee burnout


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  5. Helpful (5)

    Wild potential - most of it wasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 3 years)

    Pros

    -Benefits were quite good when they transitioned from Cigna to Blue Cross -Amazingly cool technology -You'll work with some incredibly smart people -20 days PTO, 10 holidays a year

    Cons

    -They will work you into the ground. The stock price has collapsed over the last few years, which results in layoffs, which means more work for people who aren't laid off because "times are tough". Meanwhile, Paul Ricci pays himself 50 million dollars a year. -No, seriously, they will consume as much of your life as you will allow. They do not believe in work/life balance. At all. -They'd rather push something out quickly than push something out correctly -Acquisition centric. Constantly acquiring other companies and their workers and doing nothing with them. -Advancement opportunities slim because managers carry over from acquisitions as part of the deal. -Every year, they find a way to screw employees out of their annual bonus. Meanwhile, again, executive leadership raids the company's coffers for 90% of its operating profit as salary. -PTO is worth nothing when they won't let you take it. -Lots of top talent has fled the company for much greener pastures -Company's future is in doubt, with its largest customers making their own competing products to eventually dump Nuance and directly go against them -Stock options worthless because stock price only goes down

    Advice to Management

    Maybe instead of working all of your employees to the bone like owned property and then taking all of the company's profits for your own gain, treat them with respect and actually honor your bonus promises and make real cost of living increases. Or don't - whatever, those of us with options are already leaving.


  6. Helpful (7)

    Run far away! No growth, no opportunity, terrible culture!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than a year)

    Pros

    There are some great people at the company - but they're all leaving (or trying to leave).

    Cons

    We are all leaving the company for better opportunities, better management and frankly - a better life. Management is completely oblivious to the problem: the company and blame the employees. People are leaving without future job opportunities just to get away.

    Advice to Management

    Look in the mirror to the problem. Communicate to your employees. There will always be a huge bridge between employees and executive management but some levels of management should try to make it better (instead of doing nothing).


  7. Helpful (5)

    Good developers, indifferent management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nuance full-time (More than 3 years)

    Pros

    Nice building. Semi-interesting projects. I worked for a smaller company that was bought out by Nuance. That company had a great start-up vibe: developers interested in the work and passionate about the intellectual challenges of software development. Even the managers at that time (project, product, program, etc.) were fairly invested in their work, their team members, and the companies. Then came the buyout...

    Cons

    Bureaucratic, indifferent management. Requests for opportunities to expand skill set on the job always denied.

    Advice to Management

    Focus on IT and development, not on constantly buying more companies.


  8. So far the experience has been good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Services in Seattle, WA
    Current Employee - Corporate Services in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nuance full-time (More than 5 years)

    Pros

    they give you easy access to learn new things, they treat you with respect.

    Cons

    I am located in Seattle while the main accounting office is in Burlington MA. We were formerly the Varolii Corporation who was acquired in October 2013

    Advice to Management

    Not to take away the stocked kitchen, it is really appreciated when you are extremely busy with deadlines and cannot get away for lunch.


  9. Helpful (5)

    Short Term Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Seattle, WA
    Current Employee - Senior Software Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nuance full-time (More than 3 years)

    Pros

    Good location. Nice office. Benefits are pretty decent.

    Cons

    Management doesn't seem to be building long term value in the company. Everything is very short sited. They buy a company squeeze as much revenue out of it and slowly kill it.

    Advice to Management

    Focus on building long term value


  10. Helpful (2)

    Growing Company with good culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Seattle, WA
    Current Employee - Systems Engineer in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Nuance full-time

    Pros

    Leader in voice recognition 4 weeks vacation

    Cons

    could have better 401k and medical


  11. Helpful (3)

    Good for many, not good for people who despise inefficiency.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    - If you're interested in NLU, it can be a fun and somewhat exciting place to work - There are opportunities to learn, if you want to take them

    Cons

    - Upper management often seems confused as to what direction they are heading in - There is a lot of spoken "yes" but little action - Firings seem to happen to satisfy headcount and quarterly earnings, not entirely based on performance/reliability/competence - Very little communication between teams working on similar projects

    Advice to Management

    Nuance is organized hierarchically so that teams with overlapping knowledge are not aware that they are working on similar problems, so the same work gets done over and over.



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