Nutrisystem

  www.nutrisystem.com
  www.nutrisystem.com
Work in HR? Unlock Free Profile

Nutrisystem Reviews

Updated August 12, 2014
Updated August 12, 2014
53 Reviews
3.3
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dawn M. Zier
21 Ratings

Review Highlights

Pros
  • Worked as a Contractor in their Business Dept not the Call Center (in 5 reviews)

  • Good Pay, Good Co- Workers, Good PTO, Good Benefits (in 3 reviews)


Cons
  • Lack of respect for call center employees (in 6 reviews)

  • The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    inside sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Fort Washington, PA
    Former Employee - Sales Representative in Fort Washington, PA

    I worked at Nutrisystem full-time for more than 5 years

    Pros

    worked there 6 years, money was good (in the beginning) each year your commission went down, and down, anywhere between 7-10k

    Cons

    poor management, my supervisor started as a inside rep (when I did) he was an awful sales rep. I earned more than him. One time while he was my supervisor he took a sales call to show us what to do, say, etc. he was so awful, what a joke he was, he stuttered the whole time, he mad so many mistakes, they have unqualified supervisors, so management can control them better.

    Advice to ManagementAdvice

    the company is like a sinking ship, every 2 years they change cfo. their stock keeps dropping,
    they haven't changed the product for the last 4 years, all they do is change discounts and add's. They don't even have celebrity spokes people anymore. they can't afford to pay them. I have one word to sum up company (TITANIC)

    Doesn't Recommend
    Disapproves of CEO
  2.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Fort Washington, PA
    Former Employee - Sales in Fort Washington, PA

    I worked at Nutrisystem full-time for more than 3 years

    Pros

    Easy job, good entry level out of college.

    Cons

    Not much room for growth

    Advice to ManagementAdvice

    Don't micromanage

    Recommends
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Some good, some not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem full-time

    Pros

    Many kind, helpful co-workers who want to do great work.

    Cons

    C-level leadership has blinders on and doesn't see how team members are really being treated.

    Doesn't Recommend
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Micro-managed, biased promoting & perks reduced or removed over time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Weight Loss Counselor  in  Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA

    I worked at Nutrisystem full-time for more than a year

    Pros

    the hourly positions pay very well. there are no other pros to working for this company unless you only care about $

    Cons

    intense micro-managing, "friends" promoted over valuable, longtime employees, holidays are less each year along with less perks each year. The company changes policies without notice and claims there being "technical errors" when they change procedures - management will send an email stating they are "working on it", then some time later you are told this is the new way of doing things. Calls used to have a 10 second delay that suddenly went to 4 seconds without notice. We were told it was a technical error and it would be fixed, just do the best we can. When asked for an update, we were told they were keeping the 4 second delay as it "seemed to be working out fine." Then the 4 sec delay went to no delay at all. Again, without notice, told it was a technical error and would be fixed, to do the best we can. At the same time, a manager had informed a co-worker that this was the new procedure and not a "technical error" at all. If you work on the online team, you are not able to look away from your pc screen for longer than 10 seconds (literally) as you can miss an incoming message; miss too many (9 or more) and you drop below expected grading. Yes, you will receive scores on about 9 different things, from your attendance to the amount of time you spend off of the phone/online. Your PTO expires at the end of the year, however your absences will carry over until the following year. You will be fired if you are absent 8 days within a calendar year (about 3% of the time for a 5 day work week per year). One employee was walking into the building to start work when struck by a passing car - management called an ambulance for him, but also gave him an absence. The company received a called-in bomb threat and did not evacuate the building or call the local police/fire department. The only manager who attempted an evacuation was terminated not long later. It was reported that the company did not have an evacuation plan in place, as shown by a letter from OSHA insisting that one be provided to all employees by a specific date. After 2 years, I personally never once experienced a practice fire drill, but we did have another bomb threat called in about 5 months after the first one - where we did get to evacuate. However management attempted to have us return to work before the fire department had cleared the building. This company is solely about the bottom line. The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe.

    Advice to ManagementAdvice

    Do not hire people you know personally, take some professionalism courses, along with customer service and human resources training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    This Company Ought To Be Embarrassed By Their Business Practices!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Fort Washington, PA
    Former Employee - Customer Service Representative in Fort Washington, PA

    I worked at Nutrisystem full-time for less than a year

    Pros

    A steady paycheck
    Fellow Customer Service Representatives
    Free coffee

    Cons

    Employee morale SUCKS. After alerting her boss she felt threatened one employee wasSEVERELY BEATEN WITH A BAG OF BRICKS @ 12AM in the morning. The stress the customer service reps are under is ATROCIOUS!
    At some point I began to treat the company the way they treat the employees
    THANK GOD MY STATE JOB SHOWED UP!!!

    Advice to ManagementAdvice

    A million dollar business yet computer equipment for first line contactors is horrendous! In training we were taught to never discuss the equipment or issues with the equipment which I found odd. Once outta training it was clear...AN ALL DAY EVERYDAY OCCURENCE TO THE EXTENT ITS EMBARASSING WHILE TALKING TO THE CUSTOMERS!!!
    EXTREMELY LOW MORALE IN CUSTOMER SERVICE SALES OR ANY OTHER FIRST CONTACT DEPARTMENT.
    Spend money on better trainers, training equipment and by all means TELL POTENTIAL EMPLOYEES THE TRUTH ABOUT THAT HORRIBLE PLACE!!!At 12Am one employee fommloewd the

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Economy & new management changed this company for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Weight Loss Counselor  in  Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA

    I worked at Nutrisystem full-time for more than a year

    Pros

    Great benefits. Good salary for entry level nutritionists and weight loss counselors. Heard it was tough in sales and retention (keeping customers from cancelling). Management at one point gave us 3 days paid when building was closed due to Hurricane Sandy. Unusual in a capitalist society. Year end bonus. There is some flexibility to be your own counselor and use your own techniques in weight loss counseling as long as it fits within their narrow framework. Ability to use your own knowledge of fitness training is wide open, as well as your own motivational techniques learned in counseling.However, this is a double-edged sword as you will work with counselors who use "guru science" and "old wives tales" instead of research based science to give advice on nutrition causing customers to get conflicting information each time they call. Only required to have around 3% of calls include a sale/upsell. No pressure to sell/upsell, but 3% commission if you do (as of May 2013). If offered most calls you will make that easy. Small part of overall scoring.

    Cons

    Company overall was wonderful to work for when Joe Redman was CEO. Since taking on Dawn Zier 12/2012, the company has "right sized" (chopped employees) and employees took on more work, benefits and perks were chopped, and the scripting for phone calls changed making it more difficult to have a natural flow of conversation, and more pressure on the customer turning them off to calling back for help.

    Guidelines changes frequently, every few months. Must be able to adapt despite frustration from yourself, co-workers, and customers who've grown comfortable to a program that works for them then changes. Sometimes even supervisors aren't aware of the changes or how to adapt.

    Narrow framework of eating program to work within, cookie cutter, with little to no flexibility in calories even if the program is too high for customers based on height/weight BMR. Very forced framework of scripting outline for each phone call, that if not followed EXACTLY you will be docked points when calls are graded by supervisors who don't work in the trenches. Even if you can justify your answer/advice or meeting a guideline, because it is not what your supervisor would say, you will be docked points. This is much talked about among co-workers, but nothing can be done about it. Even if customers give you highest scores on survey at the end of the call, you could receive failing scores from supervisors.

    Only a half-hour lunch break, and 2 scheduled 10 minute breaks that if not taken absolutely on-time affects your overall score, and possibly your job. Lunch and breaks could be different times every day, not spaced out, and perhaps all in the first half of your day leaving you 3-4 hours at your desk with no relief. For example, a call goes long because you are giving a customer extra help, there is no sympathy from the time clock or management. You are basically a slave to that time clock (used through ADP online) but computers are outdated and slow causing delays logging in.

    Coffee maker broken in counseling department for the past year (no exaggeration) and takes longer to walk to sales department to get coffee (using up 4 minutes of that 10 minute break just walking round-trip). Very high stress, high pressure from supervisors, although not a lot of pressure to sell at all. As of May 2013, revamped counselor scoring made it impossible to get out of probation if something happened and a part of your score was too low for too long (1 month). Supervisors realized this, but made no attempt to advocate for you.

    Cafeteria downstairs is okay at best, but closes early at 3pm, and the slow, lazy 1 or 2 staff people usually starting closing up and taking all the food away at 2:30. Their offerings do not support the time sensitive nature of the short breaks employees have. Very few low-fat and low-carb options. Even vegetables are dripping in grease. No more coffee is made after 9:30am in cafeteria.

    Time off used to be easy before 2013. But this year everyone was required to submit their requested days off by Thanksgiving 2012 for the year 2013. No one knows that far in advance. Sick days are counted as an absence, not a paid a day off. No sympathy. No way to make it up. And these absences count towards an employees overall scoring as stated above.

    I was told that there are job shadowing events for the potential to move up or into other positions. None of these events or internship opportunities were held in 2 years I was there. Only a select few people made moves up or laterally due to supervisors leaving the company or moving to other departments. These moves appeared to be very political or on a buddy system, not based at all on experience. Two employees became team leaders after 9 months despite others who had been with the company 5+ years and sincerely wanted to move up and had the highest scores in the the team, maybe even the department.

    Advice to ManagementAdvice

    Listen to your employees who work on the phones. They know what works and what doesn't, what customers want and need. Be more flexible and you'll have happier employees willing to work harder. Require degrees in NUTRITION or DIETETICS, not just a 4-year degree in anything. Degrees in Psychology or Fitness shouldn't count. Require using only research based nutrition advice, not stuff employees heard from their grandmothers or Dr Oz. And remember, there's no one right answer when it comes to counseling and conversation. Just because it's not the advice YOU would give, doesn't mean it's wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    One of the worst places i have ever worked

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem

    Pros

    It keeps you thinking about your own weight and getting in shape

    Cons

    Mean spirited unhappy people who don't work well together. Company is in a constant state of losing money, cutting programs and letting people go to try and keep investors happy, and not their customers. Not able to make any campaign stick other than cutting price of product......

    Advice to ManagementAdvice

    Figure out your value proposition and get a product that meets today's consumers desires and really see the value in what they are getting not just a "sale of the month". Then hire marketers who know what they are doing.

  9. 2 people found this helpful  

    things aren't what they used to be

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem

    Pros

    Eap, health insurance, gym in the building, cafeteria, the hr professionals are very nice. Caring people in the rank and file employees int he call center.

    Cons

    Not the opportunity it used to be. Losing market share.

  10. 2 people found this helpful  

    This was a very disappointing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Management  in  Fort Washington, PA
    Former Employee - Senior Management in Fort Washington, PA

    I worked at Nutrisystem full-time for more than a year

    Pros

    This company has the potential to make a difference in the weight loss category. Good premise of food delivery to home. 40 year history.

    Cons

    They keep doing the same thing and fear trying something new and listening to people who have experience with something other than "same old same old". Very poor team spirit. Back stabbing. Every man for himself. Revolving door. People sometimes don't even look at each other or say hello when they pass each other in the hall way!

    Advice to ManagementAdvice

    Make decisions that show you care about people. Make decisions that show you know about marketing. Make decisions that are creative and innovative. It's not just about the numbers, though that matters, the numbers will improve if you also pay attention to everything else.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Long time employee, very satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Fort Washington, PA
    Current Employee - Anonymous Employee in Fort Washington, PA

    I have been working at Nutrisystem full-time for more than 5 years

    Pros

    Value of company; Product provides a great service; Business Casual environment; Great team of people. Great company benefits- Gym, etc. Flexible work hours for all non call center employees.

    Cons

    Negativity is cancerous, but a majority of people are very satisfied. The negative people generally are not taking control of their career. Nutrisystem is a great company to work for if you work hard and go above and beyond.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Nutrisystem? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.