O'Charley's

www.ocharleys.com
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O'Charley's Reviews

Updated February 17, 2015
Updated February 17, 2015
95 Reviews
3.3
95 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
O'Charley's President, CEO, and Director David W. Head
David W. Head
29 Ratings

Review Highlights

Pros
  • Fast paced, family oriented team, potential to make money, many regulars, and great specials (in 4 reviews)

  • Flexible schedule for college students (in 4 reviews)


Cons
  • There is also a lot of closing and side work, compared to the typical restaurant job (in 5 reviews)

  • Work Life Balance here was a big issue (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    What's expected working in a corporate kitchen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kitchen Manager in Louisville, KY
    Current Employee - Kitchen Manager in Louisville, KY

    I have been working at O'Charley's

    Pros

    The pay is competitive for a corporate restaurant.

    Cons

    Relocation within a market is inevitable.

    Advice to ManagementAdvice

    Find a good team and stick with it.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Wonderful Family Restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Castleton, IN
    Former Employee - Server in Castleton, IN

    I worked at O'Charley's full-time (more than a year)

    Pros

    It was a wonderful family oriented place to work. I worked there while attending college and had one of the best staff to work with. Everybody at the time really worked as a team. The customer base that was at my particular store were from nearby hotels and businesses so many were executives at lunch or in sales so tipping was better than one would expect for a family restaurant.

    Cons

    I really didn't have any. The only thing I can probably say, (but this is always highly likely to happen in the restaurant business) is that often times their stronger, more dependable employees are relied on a little too heavily which causes burnout.

    Advice to ManagementAdvice

    None, my manager was great.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Corporate Structure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at O'Charley's part-time (more than a year)

    Pros

    Advancement is possible if you are persistent enough. Flexible scheduling. Comfortable work environment. Able to earn more money based on relationships you make with guests.

    Cons

    Depending on managers, there is a lack of leadership. Poor communication from managers to staff. The expectation always changes when a corporate manager comes to visit. The staff is under micro-management after a corporate visit, which often can take time away from your guests.

    Advice to ManagementAdvice

    Read some books on management or how to talk to people. There seems to be a lack of leadership and nobody wants to steer the restaurant in the proper fashion. I do not see the vision of what the management wants to hold as its core values, even though the company's vision is stated just about on every piece of literature.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Richmond, VA
    Former Employee - Manager in Richmond, VA

    I worked at O'Charley's full-time (more than a year)

    Pros

    Its a fun place to work with great pay

    Cons

    having to work late night

    Advice to ManagementAdvice

    good

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Assistant in Paducah, KY
    Current Employee - Guest Assistant in Paducah, KY

    I have been working at O'Charley's

    Pros

    they will work with you on your schedule and are pretty easy going if your kids are sick and have to miss work.

    Cons

    If you have to work holidays you make the same pay and no bonus for Christmas. No guaranteed raises if you want a raise you have to ask for it every time.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Most toxic bully managers with fear based management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Knoxville, TN
    Former Employee - Server in Knoxville, TN

    I worked at O'Charley's part-time (less than a year)

    Pros

    You get to work with people who are being bullied right along with you and understand what abuse you have to deal with from management including being expected to work double shifts with no breaks, expected to continue working off the clock, having your time sheets changed after you clock out to ensure you never get overtime for work done, and constant threats to your job for less than perfect performance immediately after training. You have people that understand how uncomfortable it is to have their managers talk to you like you have no value as a human, or try and flirt with you while on the job.

    Cons

    Favoritism, if you flirt or sleep with management, you can do no wrong, if you're just there to provide for your family, you have no value. Management enables and perpetuates an environment whereby customers get free food over any complaint. People often come there to get free food, so you will often times have difficult tables. The management doesn't notice consistent exemplary work. You are not allowed to be human and make mistakes. Those that do make a mistake are given more verbal abuse, and less support, hours reduced, etc in order to encourage them to quit so they don't have to fire them for their learning curb. The company claims that "respect for each individual" is one of their core values, but the leadership are the most disrespectful people in the building. They create an environment whereby people struggling to make ends meet are only there for themselves. There is very little teamwork. The managers do nothing to build a team. It seems that their main goal is to belittle efforts, and create unnecessary stress and fear in employees to create productivity.

    Advice to ManagementAdvice

    Actually respect each individual and treat employees the way you want to be treated. Show them how to be an awesome team, by being an awesome leader. Recognize that there is a difference between a legitimate customer complaint, and customers that are simply trying to exploit and manipulate the company. Don't let the customers take advantage of the company. Support the people that are the backbone of the business. Establish a dating life outside of work. Don't sleep with your employees. Don't discriminate against people because of their race, gender, or medical condition.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    My experience working for O'Charley's has been an amazing one that has allowed me to expand my skills.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at O'Charley's

    Pros

    The best reason to work here is because of the management. They are very understanding of needing personal time off, especially in emergencies. The time-off policy is great because, again, they are very understanding that we all have lives outside of work. However, you do have to have a legitimate reason, as you should, which is very fair. The overall environment is upbeat and wonderful.

    Cons

    While training, there are different people who train you each day and they all have their own ways of doing things. This makes it very difficult to catch on to how things are actually supposed to be, and management seems to have a little bit of a difficult time seeing this

    Advice to ManagementAdvice

    Put one person in charge (a separate person for each position) of training. It's much less confusing and everyone will have a better understanding of the right way to do their job. Also, require hosts to know the menu. When things get busy and someone has a question about the menu; it's very aggravating for, not only the employees but also for the customers, when a host has to track down a coworker that isn't too busy to assist the customer. It would be MUCH more convenient if the hosts were required to know the menu.

  9.  

    Great part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's

    Pros

    I really enjoyed working with the people and made so many close friends out of my customers

    Cons

    It's waiting tables, so the normal cons.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Employees were nice and helpful. Management was never on the same page and was all over the place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Louisville, KY
    Former Employee - Server in Louisville, KY

    I worked at O'Charley's

    Pros

    Cash in hand after work.
    Could be fun at times conversing with customers.

    Cons

    Dealing with rude people.
    Casual Dnining = Casual tips.
    Management= One will care, one will care and not know what to do and usual the Head manager will know the best way but not care at all and will never see him especially when you need him the most.
    Will work weekends

    Advice to ManagementAdvice

    Have meetings more often with everybody. Know that servers livelihood are on the line every shift. Constantly try to improve. Management to actually care instead of constantly complaining about your job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Manager
    Former Employee - Kitchen Manager

    I worked at O'Charley's full-time (more than a year)

    Pros

    Good benefits. Quality food. Great people to work with. Upper Management in Nashville very strong and helpful.

    Cons

    Long hours even for the restaurant business. Always short managers then pulling from other units to cover which made things very tough. Way to many conference calls weekly. No respect for time off. Always having to come in on days off or get on conference calls on time off. Some GM's would be on 3 to 5 a week, every week. Would have to come in for a walk thru with OD at 8am then he would be late by over an hour every time again on your day off or you had to close that night.

    Advice to ManagementAdvice

    Take care of your people. Don't just talk about it. Upper management should be questioning why so many managers are leaving certain OD's. Could be a great company if given the chance!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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