O'Charley's Reviews

Updated August 26, 2015
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3.1
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Recommend to a friend
Approve of CEO
O'Charley's President, CEO, and Director David W. Head
David W. Head
42 Ratings

Pros
  • Good people, good pay, gained a lot of experience in cooking and working in a fast paced environment (in 4 reviews)

  • Great food, especially with a 50% discount on work days (in 3 reviews)

Cons
  • At times, you are so caught up in the amount of side work that is required of you that you are forced to make your tables wait for service (in 5 reviews)

  • Work Life Balance here was a big issue (in 3 reviews)

More Pros and Cons

144 Employee Reviews

Sort: Popular Rating Date
  1. great atmosphere

    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Willing to work with your schedule

    Cons

    No exact time of getting off work

    Advice to Management

    best management I've had by far


  2. Opinions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    Pros

    Great people & great future

    Cons

    Need to build more locations

    Advice to Management

    Stop the excessive couponing


  3. server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O'Charley's full-time

    Pros

    Mostly a good place to work with decent money.

    Cons

    Mangers don't always care about employee concerns.

    Advice to Management

    Care about your servers more than just making money.


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  5. Server

    Former Employee - Server/Bartender in Villa Rica, GA
    Former Employee - Server/Bartender in Villa Rica, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O'Charley's part-time (More than a year)

    Pros

    Great tips, great food, management mostly good...depends on the area of the restaurant

    Cons

    Long hours, sometimes dead zones and not tips. Depends on if customers decide to eat out that day.


  6. Wonderful people and place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Foley, AL
    Former Employee - Server in Foley, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at O'Charley's full-time (Less than a year)

    Pros

    Best people to work with they are like a family

    Cons

    I can't think of anything bad honestly

    Advice to Management

    My managers really cared they always looked out for us and they care about the customers


  7. Shift Leader

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Shift Leader in Hiram, GA
    Current Employee - Shift Leader in Hiram, GA
    Recommends
    Negative Outlook

    I have been working at O'Charley's full-time (More than 3 years)

    Pros

    Awesome with people, fluency in english,spanish,italian. Hard worker and really strong work ethic!

    Cons

    I don't believe in cons! You can turn any situation into a positive situation.

    Advice to Management

    It will be hard to find to someone to work as hard as me!


  8. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at O'Charley's part-time (More than 3 years)

    Pros

    Highest profiting store in St. Louis Region. Fast paced working environment. Excellent management. Very team orientated. Testing market for O'charley's. Family oriented restaurant. Excellent training staff.

    Cons

    On occasion, very demanding clientele. Not an easy job. High stress (Primarily during restaurant rush hours when customers are on a wait). In order to make respectable money it requires working Friday, Saturday, and Sunday. Often times doubles.

    Advice to Management

    For the most part, the management staff does an exceptional job. My advice would be to divide sections a little more evenly and deal with irate clientele by not compensating them with free food when complaints not legitimate.


  9. Manager

    Current Employee - Anonymous Employee in Douglasville, GA
    Current Employee - Anonymous Employee in Douglasville, GA

    I have been working at O'Charley's full-time (More than a year)

    Pros

    Great culture that truly tries to live their values.

    Cons

    Strong focus on results to the point they lose sight of taking care of their guests.


  10. Ok :)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Asheville, NC
    Current Employee - Server in Asheville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at O'Charley's (More than a year)

    Pros

    Flexible scheduling Mostly friendly staff Most staff is like family

    Cons

    Kitchen staff is difficult to work with Sometimes long hours Bad tippers Sometimes you leave making no money

    Advice to Management

    Be nicer and more thoughtful with your employees and don't be nice to them one second and snap and threaten to fire them the next.


  11. What once was

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender, Was Full Time in Foley, AL
    Current Employee - Bartender, Was Full Time in Foley, AL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It doesn't take long to get rewarded for bringing previous experience or even a consistent work ethic, being dependable. This may be in part due to the tremendous turn over. An excellent learning full service template or for adults needing an additional side gig.

    Cons

    Like many larger companies they are too big for their own good. Costs, be it waste or payroll tend to have smal portions slip thru the cracks due to obeying universal rules that seem to be adhered to mainly to avoid work, as if communication with the high ups is avoided. Managers rarely assist the FOH during peak shifts. Many vets play that role often, hence taking away our primary duties.

    Advice to Management

    Get on an actual singular vision with each other. I actually relocated and planned to apply for management here but am often thankful I did not put my actual experience when applying. Managers are too busy playing soap opera games here, stabbing each other in the back to feed their ego rather than committing to a team effort. This restaurant's #s peaked, everybody knows it. Give raises to keep the best from leaving!



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