O'Charley's Reviews

Updated October 10, 2014
Updated October 10, 2014
73 Reviews
2.8
73 Reviews
Rating Trends

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O'Charley's President, CEO, and Director David W. Head
David W. Head
20 Ratings

Review Highlights

Pros
  • Flexible schedule for college students (in 4 reviews)

  • Food discount, opportunity for advancement, decent money in tips, opinions are heard by general manager (in 3 reviews)


Cons
  • There is also a lot of closing and side work, compared to the typical restaurant job (in 5 reviews)

  • Work Life Balance here was a big issue (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good job for extra money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Miamisburg, OH
    Current Employee - Server in Miamisburg, OH

    I have been working at O'Charley's part-time (more than 5 years)

    Pros

    Fun, people who work there are like family. Managers are great. Schedule is extremely flexible.

    Cons

    Like any service job there is always that one customer who makes your life a living hell.

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - and Management Positions, Both Field and Home Office in Nashville, TN
    Former Employee - and Management Positions, Both Field and Home Office in Nashville, TN

    I worked at O'Charley's full-time (more than 10 years)

    Pros

    the service industry in general teaches patience, ability to manage multiple things at once. O'Charley's had a great family-feel at the restaurant level. Great working atmosphere in the office.

    Cons

    Salary freeze for multiple years, lack of investment in employee development.

    Advice to ManagementAdvice

    Stay close to the employees, mostly those in the restaurants.

    Recommends
    Neutral Outlook
  3.  

    Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Togo Server in Lafayette, LA
    Former Employee - Togo Server in Lafayette, LA

    I worked at O'Charley's (more than an year)

    Pros

    I woke up and got ready to go to work everyday when I would get to work everybody would make u smile laugh just felt like u r working with your best friends n family . I miss all my co worker's

    Cons

    Well when it does get busy u have to be on your toes making sure food right goes out to right ppl r cars

    Advice to ManagementAdvice

    I still say jennifer o con should have made gm at the amb. O charle's n lafayette thank u

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cook in Saint Louis, MO
    Former Employee - Cook in Saint Louis, MO

    I worked at O'Charley's full-time (more than 5 years)

    Pros

    Good people, good pay, gained a lot of experience in cooking and working in a fast paced environment

    Cons

    management needs a lot of improvement, poor training, poor work-life balance, poor hours,

    Advice to ManagementAdvice

    Take better care of employees and in turn they will care and do more for the company

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Overworked Servers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Server
    Current Employee - Server

    I have been working at O'Charley's part-time (less than an year)

    Pros

    -The server training covers a lot and prepares you pretty well
    -Management is helpful for the most part

    Cons

    Way more side work than typical serving job, to the point it takes away from your ability to give the best service to tables, hurting your tips. Seems the the company tries to save money by making servers do work that might be done by kitchen staff, food runners, dishwashers, or bussers, but they can pay servers $2.83/hr to do the same work. Other restaurants that I've worked required about 30-45 minutes of closing side work after you're cut from the floor, here it is almost always 1-2 hours.

    Advice to ManagementAdvice

    Free servers up to take care of their tables and business will be better, making hiring more workers to help worth it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Long hours, pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Hattiesburg, MS
    Current Employee - Assistant Manager in Hattiesburg, MS

    I have been working at O'Charley's full-time (more than 5 years)

    Pros

    Limited pro's, was lucky to work with 2 awesome Managers in my 7 years there.

    Cons

    Long hours, unfair with shifts scheduled. Ended up closing every shift for almost the first 2 years. Work Life Balance here was a big issue.

    Advice to ManagementAdvice

    Take time to hire the best managers and staff. Band-aid hiring is an issue. Part of the reason stores have super high attrition is due to management being over worked and not taking the time to hire correctly. Managers should be paid based on experience and performance. Re vamping the bonus structure 5 times in a 7 year stint is crazy. Set realistic goals for bonus structure and stick to them. Full background checks and drug testing should be done on all management. If you want the best you have to pay for and retain the best.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Inhumane and Insane

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Server
    Former Employee - Server

    I worked at O'Charley's full-time

    Pros

    I cant really think of any , sometimes you get rare guests that tips you fairly but it is not too common.

    Cons

    What a cheap company that they makes their servers do the jobs of 3 or more people to pinch their pennies . Hours of back crushing " sidework" with no breaks, never had a meal break and god forbid you have to go to the bathroom- hope you got a bladder of steel! I actually liked serving guests but they run you so into the ground with all the multitasking, physical labor , just overloading you with so much (while you are feeling sick from no breaks) that it really is hard to give it your all when it comes to the most important job which is serving the guests. A good chunk of the guests in my experience were pretty trashy tippers and no matter how good & attentive of a server you are will leave you no tip or very little. The management was very unprofessional alot of times, they would create a tight knit group of servers they would befriend and have appropriate relationships with ( letting them hang out with them in the office or bar with lots of loud cursing and vile sexual conversations) I am not a uptight person but it just didnt seem right. So unless you wanna work 4 jobs worth of labor for minimal wage or slightly more and get treated like crap then O'Charleys is the place for you!

    Advice to ManagementAdvice

    Give your staff breaks ( meal, bathroom and breather ), and the higher ups in the company need to stop being greedy & hire a busboy and someone to do the majority of sidework so servers can focus on serving the guests. Happy workers make happy guests . Your company has traumatize me enough to vow to never step foot in a restaurant again!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    A growing company with many open doors for already employed team members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Cincinnati, OH
    Current Employee - Shift Leader in Cincinnati, OH

    I have been working at O'Charley's full-time (more than an year)

    Pros

    I have been with the company for a little over two years now and I moved up in just over a year. Great management team that are all willing to assist you in your progression to becoming your preferred title team member. The company is also growing at an extremely face pace. Can't wait to see what the future holds.

    Cons

    No problems, really. No different from any other service industry job. I have a great time every time I walk into the door.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    two and a half stars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Austell, GA
    Former Employee - Hostess in Austell, GA

    I worked at O'Charley's full-time (less than an year)

    Pros

    The staff is young and friendly, and they were very flexible with hours

    Cons

    I never felt that the hostess position was being payed fairly.

    Advice to ManagementAdvice

    Be more open to suggestions with their employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A lot of responsibility for servers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's

    Pros

    Tables can be flipped quickly and they're almost always busy, so if you can handle the work load, the tables are available. Training is fairly easy and standard for the industry but learning to juggle extensive amounts of side work while maintaining your tables will be your biggest hurdle here.

    Cons

    O'Charley's seems to take advantage of the fact that their servers are paid so little and pile on their responsibilities. At times, you are so caught up in the amount of side work that is required of you that you are forced to make your tables wait for service. Between running rolls, dishes, busing, restocking, food running and numerous other tasks (sometimes seemingly without any help from your co-workers) it feels like you're actually doing very little serving. Additionally, this restaurant caters to people already looking to pinch pennies so don't expect high tip averages (even some of the longest standing servers say 10-15% is the norm). I've been serving for two years and this place seems to be one of the worst chains to work for. Worker moral is always low and staff is very unfriendly, almost always disgruntled and hostile towards new hires (not very open to helping out). Expect to work twice as hard as you have serving other places for a fourth less the cash at least. (Side note, doubles not only seem to be the norm, they also seem to be expected of servers).

    Advice to ManagementAdvice

    Not by any fault of their own, management seems very incapable of helping the staff due to the fact that they are constantly having to use the computers to complete tasks that should probably be able to be done without a manager. That being said, management at my location was fairly friendly and encouraging to hard workers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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