O'Charley's

www.ocharleys.com

O'Charley's Reviews

Updated January 19, 2015
Updated January 19, 2015
89 Reviews
3.1
89 Reviews
Rating Trends

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O'Charley's President, CEO, and Director David W. Head
David W. Head
26 Ratings

Review Highlights

Pros
  • Fast paced, family oriented team, potential to make money, many regulars, and great specials (in 4 reviews)

  • Flexible schedule for college students (in 4 reviews)


Cons
  • There is also a lot of closing and side work, compared to the typical restaurant job (in 5 reviews)

  • Work Life Balance here was a big issue (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Assistant in Paducah, KY
    Current Employee - Guest Assistant in Paducah, KY

    I have been working at O'Charley's

    Pros

    they will work with you on your schedule and are pretty easy going if your kids are sick and have to miss work.

    Cons

    If you have to work holidays you make the same pay and no bonus for Christmas. No guaranteed raises if you want a raise you have to ask for it every time.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Employees were nice and helpful. Management was never on the same page and was all over the place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Louisville, KY
    Former Employee - Server in Louisville, KY

    I worked at O'Charley's

    Pros

    Cash in hand after work.
    Could be fun at times conversing with customers.

    Cons

    Dealing with rude people.
    Casual Dnining = Casual tips.
    Management= One will care, one will care and not know what to do and usual the Head manager will know the best way but not care at all and will never see him especially when you need him the most.
    Will work weekends

    Advice to ManagementAdvice

    Have meetings more often with everybody. Know that servers livelihood are on the line every shift. Constantly try to improve. Management to actually care instead of constantly complaining about your job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Kitchen Manager
    Former Employee - Kitchen Manager

    I worked at O'Charley's full-time (more than an year)

    Pros

    Good benefits. Quality food. Great people to work with. Upper Management in Nashville very strong and helpful.

    Cons

    Long hours even for the restaurant business. Always short managers then pulling from other units to cover which made things very tough. Way to many conference calls weekly. No respect for time off. Always having to come in on days off or get on conference calls on time off. Some GM's would be on 3 to 5 a week, every week. Would have to come in for a walk thru with OD at 8am then he would be late by over an hour every time again on your day off or you had to close that night.

    Advice to ManagementAdvice

    Take care of your people. Don't just talk about it. Upper management should be questioning why so many managers are leaving certain OD's. Could be a great company if given the chance!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's

    Pros

    I really enjoyed working with the people and made so many close friends out of my customers

    Cons

    It's waiting tables, so the normal cons.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Server/Bartender

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Serve-Bartender in Jacksonville, FL
    Current Employee - Serve-Bartender in Jacksonville, FL

    I have been working at O'Charley's full-time (more than an year)

    Pros

    Fun work environment - especially in the bar. Flexible schedules and managers generally work with you based on your performance regarding floor section/cross-training and schedules. Regular guests are appreciative and great to serve. Lots of laughter and fun times, and great pay once you earn your way into better shifts and sections.

    Cons

    Some coworkers can be lazy and unreliable. Pay goes in cycles and can be unpredictable. Sometimes managers can favor employees who have been there longer and pass over newer employees who perform better simply because of trying to please older employees. Some guests can be difficult to please but that comes with the industry.

    Advice to ManagementAdvice

    Give opportunities to your strong performers, not just your long-timers. Hold everyone accountable for their job duties and listen to suggestions from staff on how operations can improve. Lead by example.

    Recommends
    Positive Outlook
  7.  

    An overall great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kitchen Manager in Mobile, AL
    Current Employee - Kitchen Manager in Mobile, AL

    I have been working at O'Charley's full-time (more than an year)

    Pros

    Work life balance is pretty good. Pay is competitive. A good team work environment. One of the better chain restaurants to work for.

    Cons

    A lot of changes happen as the company is reorganized. Some of the decisions are wishy washy. Upper management seems to change out and causes change.

    Advice to ManagementAdvice

    Stay consistent in the decision making process. Get input from the field as to what will work and what will not.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    An Okay Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess
    Current Employee - Hostess

    I have been working at O'Charley's part-time (less than an year)

    Pros

    Great first job
    Most of my coworkers were nice
    Hours were great at the start
    Managers were amazing

    Cons

    Once I was working there for a while I became iffy towards the job. I worked as a hostess and my hours were only for the weekend, (Friday-Sunday) I loved it that way until my coworkers began to leave or get promoted to servers. That meant I had to pick up the slack. I began working most of the week, DOUBLE shifts. REALIZE im a high school student.

    Even though I did all of this, my pay was still horrible.

    Advice to ManagementAdvice

    Up pay for hostess. We do more than you think

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Don't do it to yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Columbus, OH
    Former Employee - Server in Columbus, OH

    I worked at O'Charley's part-time (more than an year)

    Pros

    There really are not many. People are okay.

    Cons

    Low Pay. Mean managers. Mean customers. Overall not a good time.

    Advice to ManagementAdvice

    Grow up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    O'Charley's Alabaster, AL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Alabaster, AL
    Former Employee - Anonymous in Alabaster, AL

    I worked at O'Charley's part-time (more than 3 years)

    Pros

    50% discount on food
    Co-workers were nice

    Cons

    No accountability to live up to values
    Lack of leadership in management
    Loss of benefits if you don't meet 35+ hours a week
    Too many restrictions against staff that make absolutely no sense (long sleeve shirts rolled down at all times, etc)

    Advice to ManagementAdvice

    Start drug testing managers (and even some of the hourly employees) and performing background checks on them since theft of inventory by managers is a huge problem. Reward employees who work hard and continually succeed in the store. Stop with the uniform sleeve requirements...too many customers complain about clothing getting into food

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Great work environment, wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Canton, GA
    Current Employee - Server in Canton, GA

    I have been working at O'Charley's full-time (less than an year)

    Pros

    Flexible hours
    Good management
    Great co-workers
    Management isn't always on your case as long as you're doing your job correctly
    Easy to up-sell

    Cons

    Servers must make all salads, soups, and pies. If you have a large table that all order salads/soups and pie, they will usually get angry because you're gone a long time making all of their food.

    Advice to ManagementAdvice

    Allow employees to add coupons to a check themselves if they have a physical copy.

    Recommends
    Neutral Outlook
    Approves of CEO

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