O'Charley's Reviews

Updated June 23, 2015
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3.0
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O'Charley's President, CEO, and Director David W. Head
David W. Head
38 Ratings

Pros
  • Good people, good pay, gained a lot of experience in cooking and working in a fast paced environment (in 4 reviews)

  • Great food, especially with a 50% discount on work days (in 3 reviews)

Cons
  • At times, you are so caught up in the amount of side work that is required of you that you are forced to make your tables wait for service (in 5 reviews)

  • Work Life Balance here was a big issue (in 3 reviews)

More Pros and Cons

121 Employee Reviews

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  1. Work hard, rewards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at O'Charley's full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Exciting, decent pay, good food

    Cons

    demanding hours, not always recognition

    Advice to Management

    Praise employees more often


  2. I am currently a server. I was a cook at a different location in 2010

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Cook
    Current Employee - Server/Cook

    I have been working at O'Charley's part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Most of my managers are very friendly and encouraging. I had very little serving experience, they are patient but at the same time allow me to gain experience quickly. You can make pretty good money so long as you take your job seriously and have a good attitude.

    Cons

    Some days are really slow, making it hard to make $$ cooking also sucks as they will expect you to run the whole kitchen and help in dish for minimal money.


  3. General manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at O'Charley's full-time

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Meeting new people regular guests

    Cons

    Hours, talk about quality of life but that's where it ends

    Advice to Management

    Look some where else


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Bartender

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great staff, flexible schedule, nice environment

    Cons

    Not that busy, no insurance


  6. Not a bad place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host/To-Go/Server in Saint Peters, MO
    Current Employee - Host/To-Go/Server in Saint Peters, MO

    I have been working at O'Charley's part-time

    Recommends
    Recommends

    Pros

    It's a great environment to work in. Three of the managers like to joke around and have fun and keep it pretty stress free. They are more than willing to promote you from hostess to server to cook to bartender just as long as they know what you are wanting. They give you the hours you want if you tell them what you want.

    Cons

    One of the managers can't handle a busy store like the other three can. When that one manager is on by themselves not much work gets done due to the fact that she is too stressed out to do anything so the servers and host have to take over and run the store.

    Advice to Management

    Don't let that manager be by herself.


  7. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at O'Charley's

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility in scheduling
    Every day is something different
    Relatively easy serving position
    Depending on the market, there's a good amount of money to be made.
    If you want it, you can move up

    Cons

    Management often seems incompetent
    Focus is more on arbitrary rules rather than customer service
    Their push to be appear as "fine dining" contradicts their simultaneous push of providing "best value".

    Advice to Management

    If you want your servers to perform, provide incentive. There's always a competition going on guest surveys, but there is literally no incentive for the servers that go out and earn them.


  8. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at O'Charley's

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Large Company, Great Benefits, great menu

    Cons

    Work/Life Balance, Regional Manager Leadership is very 80's style of management. Demanding and micro-managers. All old applebees burn out regional.

    Advice to Management

    Learn to live the values you have on your walls


  9. Helpful (1)

    Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server

    I worked at O'Charley's

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Fun environment, Great menu items

    Cons

    Management was scattered, scheduling was always off


  10. Extremely overworked, to the point it drives you mad!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in West Chester, OH
    Former Employee - Server in West Chester, OH

    I worked at O'Charley's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice coworkers, friendly environment, food discounts

    Cons

    Way, way too much side work. To the point it consumes half of your shift, affecting availability, and tips. Be prepared to leave at least 1-2 hours after being cut.

    Coworkers are friendly but extremely lazy. No one runs food, and they take advantage of those who do want to do their job.

    Be prepared to work every weekend, Sundays are mandatory which takes away from family and friends.

    Very little profit in tips. Be prepared to make 50bucks max a night unless you are in the bar or in a section that takes parties. Tips here are a joke compared to other restaurants.

    Make you buss your own tables, yet you still have to give up tips for a tipshare with the hostesses. Meaning fewer tables when busy, cause you don't have time to clean your tables.

    Advice to Management

    Spread side work out better and leave things like butter and silverware to Hosts/Hostesses or Kitchen staff


  11. Home Office Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at O'Charley's

    Pros

    Free food and beverage from restaurants.

    Cons

    Poor management with poor communication.

    Advice to Management

    Be realistic and confront reality.



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