Ocado Reviews

Updated July 28, 2015
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2.9
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Recommend to a friend
Approve of CEO
Ocado CEO Tim Steiner
Tim Steiner
53 Ratings

Pros
  • Many good staff, mostly a friendly atmosphere, chances to learn new skills and gain experience (in 3 reviews)

  • Great work life balance and people are very helpful (in 2 reviews)

Cons
  • As a cstm (delivery driver) you are treated like dirt, both by the customers AND the managers (in 3 reviews)

  • ocado do not work hard enough to retain staff, particularly though annual pay rises (in 2 reviews)

More Pros and Cons

79 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Below average, good to get online experience, but not focussed on people and not great for career opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ocado

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    On-line experience, leading edge technology for the distribution centre, lots of operational responsibility for high performers

    Cons

    Hit glass ceiling very quickly, lack of shared information about the direction of the company, lack of positive, collaborative, culture

    Advice to Management

    Improve culture and focus on developing people


  2. Helpful (1)

    Good Company as long as you stick to the rules.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSTM Delivery Driver and Marshall in Enfield, England (UK)
    Current Employee - CSTM Delivery Driver and Marshall in Enfield, England (UK)

    I have been working at Ocado

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easiest van driving job for the money. Pre loaded van, go home once you have finished yet still get paid for full day. Good benefits including staff discount at Ocado, Vodafone, Dell computers. 28 days holiday. Overtime rates are good. Easy to move up in the company if you stick to rules.

    Cons

    Very strict on any rule, if you make a safety relevant mistake you are out of a job. Though it's easy just to stick to rules and not get fired. You cannot work as many hours as you like, work hours is capped at 6 days


  3. Good place to work, but location lets it down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Hatfield, East of England, England (UK)
    Former Employee - Software Engineer in Hatfield, East of England, England (UK)

    I worked at Ocado

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I worked as a software engineer. There are of areas to work on from the website to the warehousing. They have an attitude of doing virtually everything in house. I got very good experience there. Teams are small, work isn't bureaucratic and there are opportunities to be very innovative. Typical 40hr working week and flexibility about how you do your hours are good.

    Cons

    If you're very driven, you might find it a bit relaxed / casual / not strongly motivated. The office is in Hatfield. If you live in London, it's fine for a while, but most people get bored of the commute out. Your cost of commute is high, yet Ocado probably pays less than you could get in London. Being in Hatfield people don't stay around for drinks after work, but race back to London. This means there is less office social life.

    Advice to Management

    Open an office in London. Work on developing social life within the company (or at least some drinks!)


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  5. Helpful (3)

    Just a number

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSTM Delivery Driver in Enfield, England (UK)
    Former Employee - CSTM Delivery Driver in Enfield, England (UK)

    I worked at Ocado full-time (Less than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    good benefits, friendly fellow drivers, get to see some nice areas of England

    Cons

    shift work, the customer is never wrong, managers are never on your side and only concerned with themselves

    Advice to Management

    treat your drivers with more respect


  6. Good company for graduates

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer SE2 in Hatfield, West Midlands, England (UK)
    Current Employee - Software Developer SE2 in Hatfield, West Midlands, England (UK)

    I have been working at Ocado full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Use latest technology stack, good atmosphere, relax environment

    Cons

    No bonus, location, many in-experience developers


  7. personal shopper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Shopper in Hatfield, East of England, England (UK)
    Former Employee - Personal Shopper in Hatfield, East of England, England (UK)

    I worked at Ocado full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Regular money. Regular work Lots of opportunities to career move in your area

    Cons

    Very bad management. Not flexible Do not listern to staff

    Advice to Management

    Change your attitude towards your staff who do the work that makes the company a success


  8. Helpful (1)

    Good employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ocado full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good training and some career opportunities, customers are usually very nice, discount on shopping is good, get shares in company every year

    Cons

    Shift work difficult to work around family life, have to be fit to deliver shopping which is sometimes quite heavy


  9. Great Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Shopper in Hatfield, East of England, England (UK)
    Former Employee - Personal Shopper in Hatfield, East of England, England (UK)

    I worked at Ocado

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A great company to work for. I also had very nice colleagues too. You have the opportunity to choose the most suitable shift for you but you must stick to it.

    Cons

    You don't get to book your own holiday at your preferred dates. You will always be offered when to go on holiday, though you have the right to refuse it.

    Advice to Management

    Listen to the employee's complaint more often and do take necessary action to rectify issues arising between the team leaders and team members.


  10. Okay for a job between jobs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSTM Delivery Driver in Tamworth, England (UK)
    Former Employee - CSTM Delivery Driver in Tamworth, England (UK)

    I worked at Ocado full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Not the most stressful of jobs, vans are all auto so are easy to drive and they're pre-loaded. Money is relatively good for that kind of work and a hell of a lot more than the dole!

    Cons

    As somebody who enjoys my footballer and nights out, working most weekends was a killer.

    Advice to Management

    More support of drivers; things go wrong or a customer complains and it's always the drivers' fault.


  11. Love it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ocado full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Exciting growing business Lots of career and development opportunities Friendly, flexible culture

    Cons

    Have to walk to local shops for good food offering



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