Office Depot Reviews

Updated July 28, 2015
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2.7
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Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
16 Ratings

Pros
  • The customer service oriented approach they have to selling works once you get the hang of it but it can be difficult at first (in 67 reviews)

  • You can negotiate a flexible schedule (in 55 reviews)

Cons
  • Upper Management is not concerned with anyone developing their career (in 71 reviews)

  • Minimum wage employees are hard to get great results the company wants/ (in 66 reviews)

More Pros and Cons

40 Employee Reviews

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  1. Nice starter job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Sales Associate in Austin, TX
    Current Employee - Retail Sales Associate in Austin, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Office Depot (Less than a year)

    Pros

    Decent pay and encouraging management

    Cons

    relatively low hours, horrible beneifts


  2. Helpful (1)

    Times have changed- was a good company, now...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Austin, TX
    Former Employee - Store Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Depot full-time (More than 8 years)

    Pros

    Management pay is not bad but hourly associates get minimum wage. Company was great at one point and you got to own the business.

    Cons

    Health benefits, High Stress, unrealistic expectations, not a stable company, training programs are not consistent and change just about every week. Typical retail job I suppose. Payroll is non existent and no one is on the same page. Once again unrealistic expectations so the big dogs can get their bonus. Not a stable company.

    Advice to Management

    Treat your employees with respect and be fair. Do not expect hourly associates to do management duties, they do not get paid for that. Spend more time and money in 'real' training and education if you want people to stay. Set realistic expectations if you do not want high turn over and bad customer reviews. $25 Gift Cards only keep the customer for the next visit but not for long.


  3. Working Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The customers and their loyalty to us as employees based on how well they were treated and respected.

    Cons

    micromanagement to a whole new level' zero recognition for loyalty and commitment completely political

    Advice to Management

    recognize commitment and loyalty and work ethic vs the "good old boys" circle -


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  5. Great company but not much career growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    Wonderful and friendly place to work. Great training and vender interactions

    Cons

    Is a very flat organization so not much career advancement opportunities


  6. Lack of info

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Representative in Austin, TX
    Current Employee - Senior Sales Representative in Austin, TX
    Recommends
    Negative Outlook

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    good managers...seems like they really care about people. The overall culture is positive. The pay can be decent. The locations is nice for North Austin. Fun outings.

    Cons

    things are in disarray at times because of the mergers. It takes forever to get quotas (if you get them at all). Promotions do not come with very much of a pay increase.

    Advice to Management

    Be more transparent with the numbers. Be understanding that the merger situation effects both the customers and the employees. Offer more casual dress days.


  7. Not bad, but not too great either.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Austin, TX
    Current Employee - Retail Sales Associate in Austin, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Office Depot part-time (More than a year)

    Pros

    Newhires all the time, Friendly associates, Good Entry level job.

    Cons

    Pay can be mediocre, Bosses and Managers can be unfriendly, Scheduling and requesting time off is always a hassle. No training at all, no explanations of how to do things, just expect it to be done. Managers unhelpful, not much teamwork or leadership from any of them

    Advice to Management

    Actually train your associates, trial by fire doesn't work. Be helpful and understanding of other associates. Leadership and teamwork goes a long way versus pointing at something and saying get it done.


  8. Helpful (1)

    Inside Account Manager

    Current Employee - Account Manager in Austin, TX
    Current Employee - Account Manager in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Office Depot full-time (More than 3 years)

    Pros

    Overall good environment. Health insurance, 401k, and PTO offered.

    Cons

    For the most part, they use a lazy management method which equates to one size fits all. Company salaries are very top heavy for corporate.

    Advice to Management

    Spread the wealth to those (sales people) who are making your earnings possible.


  9. Overall Good Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Austin, TX
    Former Employee - Inside Sales Representative in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    Great people to work with, many of the managers were very smart and had been in sales for years, plenty of sales contests for motivation and some extra cash in your pocket

    Cons

    Price driven industry, heavy focus on call metrics vs. actual sales, Quotas and reporting always took a LONG time to receive with not much explanation, a lot of M&A going on then and still today


  10. Helpful (1)

    Sr. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Austin, TX
    Current Employee - Senior Account Manager in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Office Depot full-time (More than a year)

    Pros

    Good culture. Good environment. Lunches once a week. Management is supportive.

    Cons

    Difficult time. Job security. Companies direction is uncertain with mergers happening.

    Advice to Management

    Good Advice Management


  11. Helpful (2)

    Call center. Experienced sales reps beware.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Inside Sales Representative in Austin, TX
    Former Employee - Senior Inside Sales Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Office Depot full-time (More than a year)

    Pros

    The employees are great. There are only a couple of managers that really care about their employees.

    Cons

    With the Office Depot/Office Max merger things were okay and then with the announcement of Staples buying Office Depot/OfficeMax then environment has turned into a CYA, do whatever takes to make sure YOU have a job when the buyout is finished. For experienced Sales Reps., this job is a joke. They hire people with no sales experience. It's not a sales job, even though they will you it is...it's a call center! All they want is activity...no mention of quotas or attainment. All management will speak about is number of calls and talk time. They will go out of their way to tell you it's not a call center, but it is exactly that. For anyone with any amount of sales experience, you will hate this job. It's all about making sure your customers continue to buy office supplies with Office Depot/OfficeMax...and why would they when they can just buy from Staples and continue to buy from Staples once the buyout is done. You will be given written warnings or put on a performance plan and eventually fired if you do not get your calls and talk time in, regardless of performance against quota.

    Advice to Management

    There are very few managers that actually care about their employees. People are leaving in droves and there is a reason. Even if you sales numbers are good, but your talk time is bad, you are put on a performance plan. This is supposed to be a sales job...attainment against quota is what should matter. You are losing good sales reps because all you care about is talk time.



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