Office Depot

  www.officedepot.com
  www.officedepot.com

Office Depot Reviews

Updated December 22, 2014
Updated December 22, 2014
1,519 Reviews
2.8
1,519 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
214 Ratings

Review Highlights

Pros
  • Company is well focus to create customer service as their number goal (in 67 reviews)

  • Flexible Schedule - Basically get to create you own schedule (in 55 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 71 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 66 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Copy and print associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy and Print Associate in Memphis, TN
    Current Employee - Copy and Print Associate in Memphis, TN

    I have been working at Office Depot full-time (more than an year)

    Pros

    Love the work and coworkers

    Cons

    Same day services, not enough employees in department.

    Advice to ManagementAdvice

    Hire help. Better pay

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    I've learned a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Houston, TX
    Current Employee - Operations Manager in Houston, TX

    I have been working at Office Depot full-time (more than 3 years)

    Pros

    You learn a lot about customer service and merchandising right off the bat. If you start off in high school like I did and stay there for about 3 years you can definitely move up depending on who your superiors are. Started out as a Sales associate moved up 3 times to operations manager.

    The work/life balance is great in my experience. You can pretty much get off anytime you want as long as you let them know in advance.

    Cons

    The pay isn't great that's for sure. In fact it's one of the lowest paying retail jobs out there. Can't even make 30k being in management.

    Store sets unrealistic goals and corporate does not give the store enough hours to schedule enough people to be able to come anywhere close to attaining those goals.

    Ever since the merger selling services has been their top priority over everything. And the services themselves need a lot of improvement. Coming form a computer geek here. The customer service that those poor customers receive on the other end is horrid. You honestly think your going to get fired if nobody comes in to get their computer fixed.

    Much less focus on customer service now than it used to be.

    Outdated computer systems.

    Advice to ManagementAdvice

    Focus more on customer service.

    Don't hold a knife to employees throats about selling services...remember this is an office supply store not Best Buy.

    Increase commission on plans and services. It's a measly 5%

    Update the computer systems.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great for Part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Lexington, SC
    Current Employee - Customer Service Specialist in Lexington, SC

    I have been working at Office Depot part-time (less than an year)

    Pros

    I worked at the Office Depot in Lexington, SC for about 4 months, and we had a very experienced, intelligent team of people that genuinely cared about giving the customer a good experience.

    Cons

    There was a very loose system of giving credit to selling protection plans where the cashiers would take credit for selling the plan after the sales team did all of the work. If you didn't follow that customer all the way through the POS process, there was a chance you wouldn't get rewarded for your hard work. Also, the inventory system was constantly wrong and we would tell the customers that we had an item in stock when indeed we did not.

    Advice to ManagementAdvice

    Set more reasonable sales goals. Also, make sure the entire team is trained in using the inventory system so that when an item is sold, it will no longer appear in the system.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Disappointing job but I needed to work and it was available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant I in Melbourne, FL
    Current Employee - Sales Consultant I in Melbourne, FL

    I have been working at Office Depot

    Pros

    -- Some of my co-workers were pretty good to work with
    -- My GM was totally amazing and understanding and always helped you out when you needed
    -- It's a steady job and I'd never worry about getting fired (some of the employees constantly come in late or are a no show/no call and they're still there)

    Cons

    -- The pay was minimal
    -- Some of the managers were horrible to customers and to employees
    -- Rude customers, especially in cpd
    -- Hours were hectic, some weeks I'd work close to 40 and the next I'd work 12
    -- Management doesn't train you in the different departments; they'll just throw you to the wolves
    -- Super understaffed; they don't won't to hire more people because they don't have the 'budget' but then don't understand when customers complain
    -- Most of my managers are older white men that think they're superior so they'll treat you like crap
    -- Unless one of the other managers quits or transfers, there's no room to grow in the company; some of my co-workers have been working in the same 'sales consultant' position for years and years

    Advice to ManagementAdvice

    Maybe if you would train your employees they'd feel more comfortable. Give employees more opportunities to grow in the company

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Loved the company and would still be there if not for merger layoff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot

    Pros

    Good chances for advancement, great benefits.

    Cons

    Management has lost that human touch

    Advice to ManagementAdvice

    WHen you are conducting layoffs, do it person to person instead of a recorded message.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Okay Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in Seattle, WA
    Former Employee - Department Manager in Seattle, WA

    I worked at Office Depot

    Pros

    They will never fire you as long as you do your job. That being said the job is pretty demanding. You run the floor and you are also overseeing all cash office and back office. They gutted all non-manager full time positions and basically left you with cashiers and floor sales associates.

    Cons

    They will never promote you. You will end up training off the street people to be store manager while you get passed over again and again. I literally saw people with no experience and a bachelor's degree get store manager while I was told no promotions were available to me.

    Advice to ManagementAdvice

    Look at the talent pool within the company for senior positions (ie store manager)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Company is going through alot of changes and customers believe they are over priced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot full-time (more than an year)

    Pros

    They have a wide variety of products to choose from.

    Cons

    The workers are chosen very poorly. Managers don't hire competent sales help. They are paid the same as competent employees. The managers are just trying to get warm bodies.

    Advice to ManagementAdvice

    I would advise the management to be consistent and hire qualified employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Very good environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot

    Pros

    Positive and cordial environment. Professional respect

    Cons

    Need more experienced management to lead the absorb changes and facilitate new directions

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer experience manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot full-time (more than 8 years)

    Pros

    U meet nice people, pay Is ok.

    Cons

    Lots of rude customers in copy and print area.

    Doesn't Recommend
    Negative Outlook
  11.  

    Great people to work with. I love it

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Bellevue, WA
    Current Employee - Sales Consultant in Bellevue, WA

    I have been working at Office Depot

    Pros

    Managers are always nice, will give you days off whenever needed

    Cons

    Hours are sometimes very high and sometimes very low, its not stabled hours

    Recommends
    Positive Outlook
    No opinion of CEO

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