Office Depot Reviews

Updated August 28, 2014
Updated August 28, 2014
1,409 Reviews

2.8
1,409 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
147 Ratings

Review Highlights

Pros
  • Positive attitudes and customer service create an upbeat work environment (in 57 reviews)

  • Work/life balance is heavily weighted towards life; working from home readily accepted (in 22 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 64 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Skills acquired but the pay is horrid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot part-time for more than 3 years

    Pros

    learn great people skills from a variety of tasks and jobs assigned throughout the store

    Cons

    pay is horrible for all the work required, discourages employees from performing. 25 hr max and working 5 days out of the week is stupid for part timers. understaffed

    Advice to ManagementAdvice

    do not micro manage employees it creates a rippled effect throughout the employees. be smarter on how you schedule each person according to the customer flow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot

    Pros

    The coworkers make going to work wonderful

    Cons

    No upper management communication or support.

    Advice to ManagementAdvice

    Focus on what needs to be done to grow the business, communicate the vision, empower the employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great opportunity to learn about everything from scratch, but they only care about the bottom line ($) and nothing else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot

    Pros

    very organized, structure gr8 opportunity

    Cons

    overkill on the daily directives, inability to hire and/or maintain gr8 talent

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    My Experience at Office Depot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy and Print Specialist  in  Atlanta, GA
    Current Employee - Copy and Print Specialist in Atlanta, GA

    I have been working at Office Depot part-time for more than a year

    Pros

    They make flexible schedules, and provide you with work uniforms

    Cons

    the pay is really bad

    Advice to ManagementAdvice

    pay your employees more

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    as a manager you are the lifeline of the store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Office Depot full-time for more than 10 years

    Pros

    great bonus potential, customer service focused, room to grow with the company, fast paced environment, company constantly changing to stay ahead in the office supply industry; good corporate support

    Cons

    micro-managed by DM, long hours, very limited payroll budget, training program needs work, LP department does not support the stores

    Advice to ManagementAdvice

    work on training program; work on a true work/life balance, LP department needs to focus more on controlling shrink than for basic operational standards

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Decent enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at Office Depot part-time for more than a year

    Pros

    Employees in store are cool, managers try to work around school schedules

    Cons

    Upper management isn't the greatest, dumb policies

    Advice to ManagementAdvice

    The stores operate without micro managing them, and not every store is the same. Different rules for different stores

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Office Depot part-time for more than 5 years

    Pros

    It's not hard labor. There is a lot to do. You learn to multitask. We use radios for communication with other employees. Commission opportunities. It's a job.

    Cons

    The pay is low. You start at minimum wage. Raises come once a year and it's no more than a 3% increase. In 2013, December 25th was the only day that my store was closed. Copy and Print associates do a lot of work and deal with customers in droves but they make the same as everyone else with far fewer opportunities to make commission because they don't have the opportunity to sell tech services and replacement plans.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Enjoyed working with great people in a challenging environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst  in  Boca Raton, FL
    Former Employee - Senior Analyst in Boca Raton, FL

    I worked at Office Depot full-time for more than 5 years

    Pros

    The organization, and the supply chain in particular, are very mature with a healthy appreciation for continuous improvement.

    Cons

    Capital investments were very carefully considered and only approved after many rounds of detailed analysis and justification. The legacy WMS system was not something that translated into value for other organizations.

    Advice to ManagementAdvice

    Continue to recruit and develop talented individuals that will help take the organization into the future.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Toxic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist
    Former Employee - Customer Service Specialist

    I worked at Office Depot part-time for more than a year

    Pros

    Literally the only part of the job I enjoyed would be the people I worked with.

    Cons

    Management fails at communication, and they would rather freeze employees out of their jobs than simply give some constructive criticism. The use of that phrase is particularly hilarious since almost all of the equipment is ancient, including the air conditioning units in the stores (which keeps the temperature sitting at ridiculously high levels constantly). Corporate frequently sends out memos about "mandatory" meetings and events with less than a week's notice to employees. Basically, if you work there, a life outside of the store is nearly impossible. You may have 9 hours on the schedule one week and 29.5 the next because, of course, they don't want to hire more full-timers that they have to provide with benefits. The turnover rate is almost laughable. I spent two years at the store, and other than managers, there were only about three other employees that stayed around. The pay is low, and the expectations are high. Customers expect computer engineers and graphic designers, but at $7.25-$7.50 an hour and almost zero seasoned employees, it's a pretty tall order to fill.

    Moving on to the survey system. Employees are encouraged to push "five star surveys." Basically, the company expects every customer to rant, rave, and otherwise stroke their ego about how Office Depot is their favoritest store in existence. Management even goes so far as to tell employees not to mention the surveys to specific customers because they don't want legitimate feedback. Due to this type of ridiculousness combined with the company's "can't say no" policy, customers have learned that if they complain enough, management will basically bend over and take anything and everything to avoid a bad survey.

    Finally, if you do have any problems with coworkers (sexual harassment, verbal altercations, threats, etc), don't expect management to do anything unless you threaten them with a lawsuit.

    Advice to ManagementAdvice

    Grow a pair. "Just say yes" is NOT an effective business strategy, and it hurts both the stores' goals and employee satisfaction. Also, do legitimate performance reviews if there is a problem. I watched entirely too many people quit over managers who simply stopped scheduling them over something that could have been avoided.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Many responsibilities for little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Associate  in  Northlake, IL
    Former Employee - Tech Associate in Northlake, IL

    I worked at Office Depot part-time for more than a year

    Pros

    Gained some basic hands on experience in the IT field.

    Cons

    Random hours, bad management at my particular store and many responsibilities constantly being expected of you with very minor pay raises.

    Advice to ManagementAdvice

    Get managers who actually know what they're doing and stop paying employees like trash.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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