Office Depot

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Office Depot Reviews

Updated August 19, 2014
Updated August 19, 2014
1,401 Reviews

2.8
1,401 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
142 Ratings

Review Highlights

Pros
  • Positive attitudes and customer service create an upbeat work environment (in 57 reviews)

  • Work/life balance is heavily weighted towards life; working from home readily accepted (in 22 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 64 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 63 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Office Depot is a great place for a first job and the staff there is very friendly and helpful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Gaithersburg, MD
    Current Employee - Sales Associate in Gaithersburg, MD

    Pros

    -Great first job
    -Great Employees
    -Easy Work

    Cons

    The pay is not the best but its good for someone looking for their first job.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, good future, pay is pretty good for retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Denver, CO
    Current Employee - Operations Manager in Denver, CO

    Pros

    Pay is pretty decent for retail, customer service focus, and puts money into training and development.

    Cons

    With current merger some "old" OD habits are dying. But this is to be expected.

    Advice to ManagementAdvice

    Don't loose sight of what keeps the doors open. . . . .The customers

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Typical large company with typical politics and beauracracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Boca Raton, FL
    Former Employee - Senior Manager in Boca Raton, FL

    Pros

    It's a large company, so it can open the door to other large companies. The pay was pretty good.

    Cons

    The work/life balance is tilted more towards "work." I was applauded for working late. Expected to check your phone and email at all hours.

    Advice to ManagementAdvice

    Better figure out something else to be good at other than office supplies; else the company is doomed to mediocirty and a slow, but sure decline.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    I loved the people I loved with we were all like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    Pros

    I loved talking the different people

    Cons

    the was really not a bad place to work

    Advice to ManagementAdvice

    more one on more with the employees

    Doesn't Recommend
    Neutral Outlook
  6. 2 people found this helpful  

    Overworked, stressed and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Consultant  in  San Francisco, CA
    Current Employee - Senior Sales Consultant in San Francisco, CA

    Pros

    Colleagues, some managers, good benefits and retirement plan

    Cons

    Lack of people, pay, not many opportunities for advancement unless someone leaves, lack of managers

    Advice to ManagementAdvice

    Pay people fairly based on their role/responsibilities (not minimum wage for part time), reduce amount of stress, train people, show more appreciation to employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    A very great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse  in  Fremont, CA
    Former Employee - Warehouse in Fremont, CA

    Pros

    Great co-workers, the pay is good.

    Cons

    Sometimes you may work long hours

    Advice to ManagementAdvice

    Listen to employees more, work on more pay raises.

  8.  

    Not a bad company to work for, but expectations are extremely high.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  Thousand Oaks, CA
    Former Employee - Associate Manager in Thousand Oaks, CA

    Pros

    Always work to be done. Store hours aren't bad, and it allows for flexible scheduling. Associates at all levels are empowered to take care of customers and solve problems.

    Cons

    Pay is not great for the job expectations. Company continues to implement new programs without fully developing the idea, or devoting the proper resources. Office Depot is stuck between being a Department Store and a Specialty Retailer, and it is confusing to the customer. Customers expect "experts" for every category of product, but there is no formal product training, and no formal departmentalization for staff. Promotions are very political.

    Advice to ManagementAdvice

    Show appreciation for your people. They are what will grow your business. A 16 cent raise is a slap in the face after a year of hard work from an associate. Understand that not all stores are exactly the same, and not all performance can be measured by an arbitrary dollar comparison from this day one year ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Services Manager  in  Seattle, WA
    Former Employee - Sales and Services Manager in Seattle, WA

    Pros

    Good Benefits, excellent training, lots of stores, so switching stores can be beneficial if you need to make changes.

    Cons

    Retail hours, nights and weekends, days off depend on if your store manager is willing to work night or weekend hours.

    Advice to ManagementAdvice

    The constant changes with the merger made it hard to have consistency at work.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Fast Pace Low Pay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Manager brought in food for employees, most managers were friendly and supportive

    Cons

    There were no custodians. Employees had to clean the bathrooms and mop floors. This is not mentioned in the interview. In addition, the pay is low.

    Advice to ManagementAdvice

    Hire custodians to clean the bathrooms and mop the floors.

  11. 1 person found this helpful  

    Only retailer, that I've found, that offers super flexible scheduling for students; Unfair commission plans...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Falls Church, VA
    Current Employee - Sales Consultant in Falls Church, VA

    Pros

    Super flexible scheduling; Friendly Team Environment; Good Education Benefits for both Part-Time and Full-Time associates; good customer/business relations; good experience with both customer service and services; HR services is very professional; Customer Service is like no other; Good retail experience.

    Cons

    Low pay rate for Copy and Print Associates (which requires higher standards and more performance execution for higher demand); Tech Associates have more chances of getting higher commission than most other associates because their services earn them commission compared to Copy and Print services; Store managers can be very unfair when it comes to pay raises; Associates aren't fully trained well at Office Depot and are, in quite a lot of occasions, expected to handle issues and situations themselves; A lot of corporate changes and updates.

    Advice to ManagementAdvice

    Associates who start or have been at Office Depot aren't given a good incentive to work in Copy and Print (CPD) compared to Tech Depot. I know that we can get commission on selling Performance Protection Plans (PPP's) and even trying to sell a Tech Service (if the opportunity is given), but those chances are slim for CPD associates because they normally get customers ringing up for CPD services and hardly for anything tech related. In the past 3 months, we had two CPD associates in my store who shied away from CPD because of the low return in working in such a strenuous environment. If CPD associates could get at least a 10% commission on selling RPF and TSA services, they would see a bigger incentive to work there. Besides, CPD is supposed to the department that makes the most profit at Office Depot, correct? So why not add more fuel to the engine and give Office Depot associates a better reason to work there, a department that deals with stressful orders, high customer demand and discipline. It would only generate more profit and keep a lot of Associates at Office Depot instead of going to other retailers that wouldn't offer such a great commission plan like that.

    Recommends
    Positive Outlook
    Approves of CEO

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