Office Depot Reviews

Updated October 23, 2014
Updated October 23, 2014
1,460 Reviews
2.8
1,460 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
186 Ratings

Review Highlights

Pros
  • Positive attitudes and customer service create an upbeat work environment (in 64 reviews)

  • Flexible Schedule - Basically get to create you own schedule (in 54 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 71 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 67 reviews)

More Highlights

Employee Reviews

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  1.  

    Fast paced but amazing headquarters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot

    Pros

    The amenities were beautiful. The benefits were great. Tons of young professionals and very easy to make friends.

    Cons

    Leadership. It is all about your title there. Some managers can be amazing while others are quite brutal. There is no consistency.

    Advice to ManagementAdvice

    Pay attention to the culture. It is very easy to leave your company and find the same benefits elsewhere, plus a way better culture. It is the trend of today. 90's corporate culture is a thing of the past, you should start seeing it that way too. You are one of the biggest companies in South Florida, you should have people begging to work there.

    No opinion of CEO
  2.  

    Overall it was a good experience due to having nice coworkers.

    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at Office Depot full-time (more than 10 years)

    Pros

    The pay rate was pretty good at the call center. My manager was very helpful and also flexible with scheduling.
    The company was very good at cross training employees for different job functions.

    Cons

    There was some micro managing going on. You got the feeling that management was pushing so hard to please corporate that it made you feel like a number instead of a person.

  3.  

    Office depot has provided a steping stone to m y professional career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Saint Peters, MO
    Current Employee - Sales Consultant in Saint Peters, MO

    I have been working at Office Depot part-time (more than an year)

    Pros

    Flexible work schedual
    Friendly associates. Most management are friendly

    Cons

    Not enough pay for you expectations
    Everyone is required to work black Friday unless you will be in early next morning. Most people have to work weekends and holidays unless requested not to when hired, but if you request not to, you will most likely not get the job.

    Advice to ManagementAdvice

    Cross train everyone, especially technicians on the register.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    Overall pretty good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Boca Raton, FL
    Current Employee - Senior Manager in Boca Raton, FL

    I have been working at Office Depot full-time (more than 8 years)

    Pros

    (At corporate) There are opportunities to advance if you network properly within the company. The silos are starting to come down as more departments start working together. The office culture is okay - they offer a fair amount of amenities within the corporate campus such as the cafeteria, gym, credit union, dry cleaning, gift shop, massage therapy, etc. (though employees are charged for everything). They also try to do activities and events throughout the year like the holiday breakfast (all officers of the company put on aprons and serve a free breakfast to all associates, with games, giveaways and ugly sweater contests), tailgate lunch cookouts to start football season, family fun days to benefit the foundation, etc.

    Cons

    The merger with OfficeMax, although a positive step overall, has put a huge strain on the "lucky" remaining associates. In many cases you are doing the job of several individuals with no end in sight, countless extra meetings and updates to management (since everything post-merger must be closely monitored), and promises being made by upper management on your behalf of ridiculous goals that you are now expected to achieve in a very short time. Most of the decisions made are at a level too high to understand what makes sense, and I wouldn't be surprised if they end up losing a lot of talent due to burnout.

    Advice to ManagementAdvice

    When your associates share their concerns, don't just jot it down and set it aside. Try taking action to aleviate some of the unnecessary burdens that are being put on associates at this time. If not, you will lose good associates with whom you have invested time and training.

    Also, we know that our current CEO is a turnaround guy and that he won't be here more than a few years - but we never see him. He stopped holding corporate town hall meetings (these have been standard for years) - these are now held at a lower level by individual departments, so associates don't know what is happening outside of their departments. My advice is to bring these meetings back and make yourself visible to associates. It's hard to trust someone who's never around.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Great part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Athens, GA
    Current Employee - Sales Associate in Athens, GA

    I have been working at Office Depot part-time (more than an year)

    Pros

    Typically good management, flexible scheduling, not difficult work. Opportunity for pay raise and advancement.

    Cons

    Customers can be very trying, little variety in job duties. Rare "events" where you must work well over-time without OT compensation. Managers may turn on you to save face for customers.

    Advice to ManagementAdvice

    Be less rigid with management styles

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Office Depot part-time (more than an year)

    Pros

    -Flexible schedules
    -Relatively easy no matter what department (logistics, technology, copy and print)

    Cons

    - Terrible management
    - Corporate causes nothing but trouble and headaches for store level
    - Commission is only 5% for technology warranties and services

    Advice to ManagementAdvice

    The focus should be store level, not district or corporate level. Corporate is stuck in the '90s

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Things are ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Development Manager in Hartford, CT
    Current Employee - Territory Development Manager in Hartford, CT

    I have been working at Office Depot full-time (more than an year)

    Pros

    Alot of freedom, able to plot your day and figure out how you want to tackle the market

    Cons

    Things have changed alot since the merger, pay has been cut a number of key people have been laid off or have left the company

    Advice to ManagementAdvice

    be more transparent in the decisions you are making and the reasons behind making the choices you have made

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Terrible Coorporate Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catalog in Boca Raton, FL
    Former Employee - Catalog in Boca Raton, FL

    I worked at Office Depot full-time (more than an year)

    Pros

    Fast upward movement but limited to only middle management

    Cons

    Work Life Balance Terrible, Gossipy and Unskilled Coworkers

    Advice to ManagementAdvice

    Watch out for the Little People

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Relatively simple work, good people, but the customer service overhaul was a bit ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist I
    Former Employee - Customer Service Specialist I

    I worked at Office Depot part-time (less than an year)

    Pros

    Excellent entry level work for retail. You get trained in POS (register), some sales, as well as things like morning freight sorting.

    Cons

    They rolled out a new customer service program shortly after I arrived that was, frankly, silly. Forced mandatory use of awkward greetings and phrases with customers that not only felt weird to say but got very odd reactions from customers. During meetings they asked about our opinions of the new program but basically ignored objections.

    Advice to ManagementAdvice

    Consider commissions for copy/print sales. Seeing as a major up-sell there is almost pure profit, it is well deserved. Tech people aren't the only one's working hard to sell things!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Used to be a fun job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Management in El Paso, TX
    Current Employee - Store Management in El Paso, TX

    I have been working at Office Depot full-time (more than 8 years)

    Pros

    Managers are usually nice and motivating. They work with school schedules. All my co workers get along and make it an inviting store to walk into. Learned a lot from this company including the insides and outs of computers and how to manage business in the copy and print department.

    Cons

    The ISCE program is horrible. You need to recap back your interaction with your customers and it gets very tiring fast. All the time employees crash into each other talking over each other on the radios and it just makes for a hard time. There are zones that should be covered according to this ISCE program but payroll does not let each zone have full coverage. Make contact with customers and find out there name whats there purpose of being in Office Depot and what are they gonna do with their stuff. This is impossible when you are running a STAR above 6 (Shopper To Associate Ratio)

    Advice to ManagementAdvice

    Get rid of ISCE, supposedly this was suppose to bring a 5% increase in sales vs prior year. Yet to see that in any store. Find a better method of measuring logistics productivity your rational that all pallets should take 30 minutes is ludicrous, there are better methods to measure like cartons per hour.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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