Office Depot

  www.officedepot.com
  www.officedepot.com

Office Depot Reviews

Updated November 19, 2014
Updated November 19, 2014
1,488 Reviews
2.8
1,488 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
197 Ratings

Review Highlights

Pros
  • Good customer service skills training and overall good experience for further retail Jobs (in 65 reviews)

  • Work/life balance is heavily weighted towards life; working from home readily accepted (in 24 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 71 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 67 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent pay, Mundane Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Specialist in Denver, CO
    Current Employee - Technology Specialist in Denver, CO

    I have been working at Office Depot (less than an year)

    Pros

    Tech sales get commission, for anyone
    Structure is pretty consistent and straight forward

    Cons

    Its always Sell, Sell, Sell, managers are always pestering for more add-ons and services and cross purchases
    Very Corporate atmosphere
    Pay isn't very good for any positions

    Advice to ManagementAdvice

    Stop pushing add-on after add-on, promote us to just take care of the customer and get what they need. A sale doesn't always need a Protection Plan or a ripoff tech serivce

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Constantly rising expectations everyday that will continually challenge you. A great way to develop yourself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Sales Consultant
    Former Employee - Lead Sales Consultant

    I worked at Office Depot full-time (more than an year)

    Pros

    Its easy to surround yourself with a team of associates that you enjoy working with.

    Good opportunity to advance yourself if you're looking to be a manager, the training for any position is always readily available to all associates if they want it.

    Pushes you to increase your multi-tasking ability through radio communication and alertness on the sales floor.

    When company standards are executed correctly this creates a very clean, organized, fun, and impressive work environment; one to be proud of.

    Seeing the newest technology roll through the store is always exciting

    Cons

    Part-time positions went from providing a livable amount of hours (32 on average) to barely acceptable by today's standards. 16-24 hours a week is not enough. Good employees quickly seek 2nd jobs just to get by and may even switch entirely.

    Turn over is ridiculously high due to the high expectations crossed with cutting the hours. In a committed store, you'll see associates that are literally sprinting from one end of the building to the other just to get all their responsibilities done. Good exercise, but they quickly get burned out.

    The company as a whole is beginning to lose revenue and is on the road for closing stores, this creates a "Fight for you life" approach to your shifts everyday. If you screw up too many times, you can get threatened with your job (write-ups). Creating an illusion of very little job stability that can cause much anxiety with any employee.

    If you're looking for a career opportunity in Office Depot beyond sales that doesn't deal with management, it would be better to look elsewhere, that is all they offer here.

    Advice to ManagementAdvice

    STOP cutting payroll. It's getting ridiculous. You can't expect to see the same quality of customer service / store cleanliness / organization after you reduce how many hours are going out to your employees. The ISCE system, while commendable for requiring customers to be treated the way they should be treated, gets a little over the top when it has your store team members recommending attachments just for the increased sale revenue. The customers can SEE this (and may even laugh at the associates attempt).

    Recommends
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A lot of post merger questions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot

    Pros

    Great people to work with whether it's my own associates or peers from other stores. Pay is decent and bonus structure isn't bad either. Quarterly and end of year.

    Cons

    A lot of work with limited payroll. Too many reports makes it micro-managing. Discount stinks. No advancement after store manager due to recent merger.

    Advice to ManagementAdvice

    Train everyone often or the reports and daily updating will drown u.

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  5. 1 person found this helpful  

    Overall pretty good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Boca Raton, FL
    Current Employee - Senior Manager in Boca Raton, FL

    I have been working at Office Depot full-time (more than 8 years)

    Pros

    (At corporate) There are opportunities to advance if you network properly within the company. The silos are starting to come down as more departments start working together. The office culture is okay - they offer a fair amount of amenities within the corporate campus such as the cafeteria, gym, credit union, dry cleaning, gift shop, massage therapy, etc. (though employees are charged for everything). They also try to do activities and events throughout the year like the holiday breakfast (all officers of the company put on aprons and serve a free breakfast to all associates, with games, giveaways and ugly sweater contests), tailgate lunch cookouts to start football season, family fun days to benefit the foundation, etc.

    Cons

    The merger with OfficeMax, although a positive step overall, has put a huge strain on the "lucky" remaining associates. In many cases you are doing the job of several individuals with no end in sight, countless extra meetings and updates to management (since everything post-merger must be closely monitored), and promises being made by upper management on your behalf of ridiculous goals that you are now expected to achieve in a very short time. Most of the decisions made are at a level too high to understand what makes sense, and I wouldn't be surprised if they end up losing a lot of talent due to burnout.

    Advice to ManagementAdvice

    When your associates share their concerns, don't just jot it down and set it aside. Try taking action to aleviate some of the unnecessary burdens that are being put on associates at this time. If not, you will lose good associates with whom you have invested time and training.

    Also, we know that our current CEO is a turnaround guy and that he won't be here more than a few years - but we never see him. He stopped holding corporate town hall meetings (these have been standard for years) - these are now held at a lower level by individual departments, so associates don't know what is happening outside of their departments. My advice is to bring these meetings back and make yourself visible to associates. It's hard to trust someone who's never around.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Friendly tech oriented business materials supplier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Austin, TX
    Former Employee - Sales Associate in Austin, TX

    I worked at Office Depot full-time (less than an year)

    Pros

    Supportive management that works with employees to assure manageable life work balance and also encourages promotion from within the company.

    Cons

    Mastering a wide range of popular technology. Working with customers who don't always have a clear idea of their business needs.

    Advice to ManagementAdvice

    Spend more time on the sales floor addressing customer concerns.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    AWESOME

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at Office Depot full-time (more than 3 years)

    Pros

    Very well organized store, still needs improvement tho

    Cons

    Can be VERY VERY stressful

    Advice to ManagementAdvice

    I would suggest for this particular store to have a better stocking procedure

    Approves of CEO
  8.  

    Good pay okat training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DPS Manager in Detroit, MI
    Former Employee - DPS Manager in Detroit, MI

    I worked at Office Depot full-time (more than an year)

    Pros

    The Pay, it's clean, sometimes fun.

    Cons

    I felt my training lacked at times.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Enjoyed the people and challenges of the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Office Depot full-time

    Pros

    Culture has changed with the numerous mergers (Boise, OfficeMax, Office Depot), but the overall caring and concern for the customer has stayed with the majority of the management, and associate level employees.

    Cons

    Mergers have caused challenges, lay-offs, etc., but this is par for the course when companies come together. However, a lot of knowledge has been lost and good people have been let go.

    Advice to ManagementAdvice

    Always remember--it is the employees who interact with the customers and that they can give you the most honest answer regarding service on all levels. Try to hold on to the best employees when the merger forces lay-offs in workforce personnel.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Don't expect much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Logistics Specialist in Bridgeport, CT
    Former Employee - Logistics Specialist in Bridgeport, CT

    I worked at Office Depot part-time (more than 5 years)

    Pros

    Worked with some great people over the 5 years I been there. Had a great store manager. Flexible with school and your social life.

    Cons

    If you're looking for a good paying job do not expect it here. Started off 8.25 and 5 years later had less than a dollar raise. Upper management doesn't care about its employees. Some of the department managers you have can be the worse managers you've seen but upper management doesn't always listen to store manager on deciding that. You really can't make that much more off of selling commission. If you look in the store there is just so many useless products that office depot thinks is great to sell but just is worthless. (We had a whole Hello Kitty section for years).

    Advice to ManagementAdvice

    Take care of your employees including the part time employees. Focus on what really makes you money. Selling laptops and tablets don't. Limit the amount you sell and focus on computer repairs. Do more than just diagnosis, do screen repairs and more. Give stores more payroll. If copy and print had 5 customers in line and 1 associate there don't be mad at the store manager when one of your surveys isn't 5 star and says the line is way to slow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Manager in Boca Raton, FL
    Former Employee - Merchandise Manager in Boca Raton, FL

    I worked at Office Depot full-time (more than 3 years)

    Pros

    The people at Office Depot are great. They are a group of hard working professionals who are working to provide the best products and services in a dying sector of the economy.

    Cons

    The overall retail business is struggling in the age of the internet. Office Depot needs to focus on new channels like their BSD and eCommerce channels and reduce the footprint of traditional retail.

    Advice to ManagementAdvice

    See above

    Recommends
    Neutral Outlook
    No opinion of CEO

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