OfficeMax

  www.officemax.com
  www.officemax.com

OfficeMax Reviews

Updated November 19, 2014
Updated November 19, 2014
1,053 Reviews
2.9
1,053 Reviews
Rating Trends

Recommend to a friend
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Roland Smith
126 Ratings

Review Highlights

Pros
  • Work-life balance and time-off policies used to be pretty fair (in 32 reviews)

  • I worked at OfficeMax to get through college so the flexible schedule of retail worked for me (in 40 reviews)


Cons
  • Currently Office Depot merger has created a big loss of jobs for many OfficeMax employees (in 44 reviews)

  • During that period the number of upper management roles continued to grow (in 39 reviews)

More Highlights

Employee Reviews

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  1.  

    great coworkers....cannot say the same for managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at OfficeMax full-time

    Pros

    Having the opportunity to meet and interact with some awesome customers.
    fun group of fellow associates
    usually a steady to fast paced flow of work, no time to be bored

    Cons

    Unreasonable managers with no consideration for others unless you are part of their small groups. Continuously put in the position of "set up to fail" never given the tools or support to succeed.

    Advice to ManagementAdvice

    Hold everyone including managers accountable to living and working with the company values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Left hand doesn't know what the right hand is doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Charlotte, NC
    Former Employee - Assistant Store Manager in Charlotte, NC

    I worked at OfficeMax full-time (more than 10 years)

    Pros

    The company had been a great place to work in the early 2000s, but for the last 5 years or so, there are no pros.

    Cons

    Constantly releasing services without proper training. Changing focus at the drop of a hat. Revising store POGs a few weeks after they had released a revision. Large scale moves without adequate payroll. No communication between company segments that leads to redundant tasks or lack of time to complete all needed tasks.

    Advice to ManagementAdvice

    Communication and organization. Let the workers know what is going on and why it's happening instead of requiring blind devotion. For instance, the staff found out about the Office Depot buyout from the news as opposed to the company. Days after it was announced and made headlines the company still hadn't acknowledged it to the employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant in Highlands Ranch, CO
    Former Employee - Sales Consultant in Highlands Ranch, CO

    I worked at OfficeMax part-time (more than an year)

    Pros

    friendly co-workers, and a laid back work place. the job itself was very easy. the hours were very flexible.

    Cons

    they hold promotions over peoples heads to make them work harder with no intent on giving it to them. the pay is horribly low. corporate has no idea what they are doing. training is none existent, and management is under so much pressure they take it out on the employees. unrealistic expectations for sales, and complete lack of competency from the top down.

    Advice to ManagementAdvice

    get your stuff together, and treat your employees with respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    I would not recommend this employer to a friend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OfficeMax part-time (more than an year)

    Pros

    There existed a good group of employees who were very social and created a small sense of enjoyment.

    Cons

    There was a lack on instruction from managment as to what projects were of priority and what projects were not. This was coupled by a overall negative work enviroment, and a lack of appreshiation.

    Advice to ManagementAdvice

    Better guidance and shows of appreshiation

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very Top Heavy Organization That Underachieved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Houston, TX
    Former Employee - Account Executive in Houston, TX

    I worked at OfficeMax full-time (more than 5 years)

    Pros

    Customer centric organization and dedicated to adding new product lines.

    Cons

    First of all legacy OfficeMax was an extremely top heavy organization, and this type of structure existed at the expense of the lower third of the company. Valuable resources and support that was needed by the "lower third" was removed over the years and several tasks were pushed back on those associates which made for a high stress and poor work/life balance situation. During that period the number of upper management roles continued to grow. For example....there was a glut of sales VPs for contract, middle market, business development, and adjacency categories. The rich only got richer and that was a shame for the aspiring lower third and also the investors. Classic example of "too many chiefs and not enough Indians". The blame for this falls squarely at the feet of Ravi Saligram, for he was the CEO as this poor practice continued. The results during his tenure were very much a letdown.

    Also there was always a question as to whether or not several of these directors and VPs were qualified leaders of people. The results often pointed to mediocrity as you had high turnover in certain regions and dissatisfaction with the overall direction of the company. Not all of the upper management engaged in this destructive type of behavior, but there was enough.

    Advice to ManagementAdvice

    Going forward I would hope that the new Office Depot runs a leaner upper management team, and dedicate resources and support to that lower third of the company. The industry is not one of growth and high margins so therefore you don't need a glut of upper management plundering the company. Strong words are being used here, but the legacy OfficeMax management should be ashamed for how they ineffectively managed that company and enriched themselves in process.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Very poor working atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative
    Former Employee - Administrative

    I worked at OfficeMax full-time (more than 8 years)

    Pros

    They pay ok; but money isn't everything

    Cons

    entire staff is micromanaged and no appreciation

    Advice to ManagementAdvice

    Listen to "associates" supervisors and managers are clueless

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    This Company Is Such A Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in DFW, TX
    Former Employee - Assistant Manager in DFW, TX

    I worked at OfficeMax full-time (more than 3 years)

    Pros

    There are not many positives about this company. But if I were forced to name one or two, it would be the opportunity to learn about new and outdated technologies, and how to become a MASTER multi-tasker.

    Cons

    Customers are rude, cheap, obnoxious, and in a hurry. And things just tend to go south when they have low quality sales associates pushing warranties and other garbage onto them. Then they have to wait in line to get checked out by a cashier that is going to be asking them 15 questions about a rewards card, warranties, pc checkup, credit card app, etc... Then finally ring the customer up on the slowest POS systems on planet earth. It's a real joke.

    The store managers in this company are not very good at all. They are average at best. I really don't think that very many of them would last a month as an ASM in a high volume big box retailer. Are you starting to realize why this company had to merge? Weak leadership kills businesses.

    The business model is one of the worst I have ever seen. They focus so much time and effort on warranties, but the fact is that a typical store averages anywhere from $40,000 - $60,000 per year in total dollar amount of warranties sold. Half of that amount is profit. So why focus so much time and attention and man hours on a category that is only earning you $20,000 - $30,000 per year? It's not worth it. Plus, all they are really doing by pushing warranties so hard is DETERRING customers from buying. Customers get so sick and tired of having warranties pushed onto them that they just go somewhere else or just buy online.

    A much better business model would be to focus on VOLUME of units sold instead of trying to push add-on's and warranties and silly services that people will never buy.

    This company also has a big problem with meaningless workplace politics and brown nosing. There are supposedly laws and employee rights that protect from being bullied or backstabbed by upper management and your peers, but I guess that this is not the case in this company. Instead of having store managers that are educated and understand how to run a great business, you have self taught individuals that spend every single day fearing for their jobs just because they have a rockstar on their team. They lack the understanding that as a leader, their job is to EMPOWER every single person under them to be BETTER than they are. Train them all to be world class employees that have the flexibility and authority to do whatever it takes to make a customer happy without having to ask for approval from management. When you keep your people on a leash, they are going to act like wild dogs. And that is exactly what is wrong with this company.

    The most valuable employee in the world is NOT the person that can do the job of 3 people. Instead the most valuable employee in the world is someone that is a Leader and understands that his/her worth is PRICELESS when they have the rare ability to TRAIN others to be ROCKSTARS. A team of 20 well trained, engaged, motivated, energized, and HAPPY employees will ALWAYS whip the pants off that one person who thinks they can move mountains by themselves.

    Advice to ManagementAdvice

    Do full day visits to your stores and really dig in and find out the root causes to all of this FAILING that has been going on for years and years. It is NOT because of a down economy or a dying office supply industry. That is all just playing the blame game and accepting mediocrity. And this merger alone will NOT fix anything. Office Depot has just as many or more problems as OMX. There needs to be a major overhaul happening with this company. The business model needs to be x-rayed and dissected and redesigned.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    On the way out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in New York, NY
    Former Employee - Senior Account Executive in New York, NY

    I worked at OfficeMax full-time (more than 3 years)

    Pros

    Meeting people
    Work flexibility
    Autonomy
    Sales trips
    CEOs jokes

    Cons

    Non-competitive pricing, Service, Management, Loyalty, Career opportunities, Pay, Leadership

    Advice to ManagementAdvice

    Leverage pricing now with merger of OfficeDepot

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Frustrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor

    I have been working at OfficeMax full-time (more than 3 years)

    Pros

    it's a job, I don't have anything else

    Cons

    horrible morale, HR does nothing when theres an issue, unknown status with merger, too much micromanagement, horrible pay, horrible hours

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Do NOT trust this company with your future!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Specialist (Key Holder)
    Former Employee - Sales Specialist (Key Holder)

    I worked at OfficeMax full-time (more than 3 years)

    Pros

    Flexible schedule, relatively average market pay.

    Cons

    EXTREMELY unrealistic expectations, such as growing sales during a down economy. Too high a variety of expectations, many of which you cannot control, and are counter to each other. Extremely thin staffing (Sometimes as few as 3 in the building, with a building that big!)

    Advice to ManagementAdvice

    Streamline the process. Alot. Maybe rate a store's MARGIN percentage higher then gross sales (laughable policy, seriously.) Don't lay off employees who were loyal for years just because they are near the top of their pay bracket.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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Officemax in Lewisville, TX. Hope this helps you find this place.
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