Omni Hotels Reviews in Amelia Island, FL

Updated September 4, 2014
Updated September 4, 2014
213 Reviews
4.0
213 Reviews
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Omni Hotels CEO Jim Caldwell
Jim Caldwell
109 Ratings

Review Highlights

Pros
  • Omni is a financially sound company with lots of opportunity for growth and relocation (in 8 reviews)

  • Great company that practices its culture from the CEO all the way through the organization (in 10 reviews)


Cons
  • Upper management and HR ignore every issue and dont stand up for employees (in 14 reviews)

  • Long hours - but that's to be expected in the hospitality industry (in 13 reviews)

More Highlights

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    So glad to be back 'Home' with Omni Hotels & Resorts!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Finance in Amelia Island, FL
    Current Employee - Director of Finance in Amelia Island, FL

    I have been working at Omni Hotels full-time (less than an year)

    Pros

    Family feeling and committed to 'growing its garden' of talent from within. Excellent internal talent development programs for college grads as well as high-potential associates and managers within the Company. Debt-free, owned and operated business model provides stability even during tough economic times. Ownership is committed to reinvestment into the Company with robust annual capital plans across the portfolio and strategic development/acquisitions of high-quality assets in key markets.

    Cons

    Can be difficult to get into (or back into) the organization in property EC positions due to internal promotions and salary restrictions. Technology infrastructure could be improved to enhance productivity.

    Advice to ManagementAdvice

    Be careful to keep the Trilogy (Associate, Guest, Owner) in balance and not tip too far in favor of Owner (profitability) in short-term situations. Given the success of the Company, consider strengthening the retirement savings benefits with more generous 401(k) matching contributions.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Shiny on the outside, dirty on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Amelia Island, FL
    Former Employee - Server in Amelia Island, FL

    I worked at Omni Hotels full-time (more than 3 years)

    Pros

    Depending on how much your bosses conform to the ideal Omni manager, you could have a great manager. But some of them don't really follow or care about the "trilogy"

    Cons

    Omni preaches customer experience and bending the rules for customers, but most managers don't actually support this. The company needs to better integrate their culture into the management in order for it to work as intended. The company also pinches pennies in the wrong places, compromising quality for a shiny new paint job on their new 3-4 hotel and resort purchases every year

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Very positive and knowledgeable co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bellman in Amelia Island, FL
    Current Employee - Bellman in Amelia Island, FL

    I have been working at Omni Hotels full-time (less than an year)

    Pros

    Good training program for new hires. Managers are kind , knowledgeable and helpful. Enthusiastic co-workers who have been with company for several years. Overall positive environment. Company has invested many millions of dollars into refurbishing and enhancing existing resort on Amelia Island Florida. Company seems interested in providing opportunity for growth.

    Cons

    Employee premiums for health benefits are fairly high, but unfortunately this is a sign of the times.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Short, stressful and confusing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Amelia Island, FL
    Former Employee - Anonymous Employee in Amelia Island, FL

    I worked at Omni Hotels

    Pros

    This company has a lot of money behind it and will invest in a property to bring it up to a new level. It is expected that current employees be treated respectfully and their problems addressed so that corporate does not have to get involved. They have some good recognition programs and the bi-monthly employee meetings are fun and motivating.

    Cons

    Communication is very poor. NO ONE knows what is going on so rumors are rampant. Meetings are scheduled and cancelled and the standard for department meetings are monthly. A new employee can start without orientation and be lost until they are finally brought in for it. After this, training and development is focused managers. And unfortunately, the company shows preference to the promotion and selection of younger managers.

    There are a lot of policies and procedures you will sign an acknowledgement for, but good luck seeing a comprehensive employee handbook. Much of it will be shared randomly as issues arise. You will be told how to do things by the property's management team, but when corporate comes to visit, you hear something different. And rules apply to some but not others. Standards are supposedly strict, but then you will see corporate and other members of management doing something different (grooming, hanging out on property, etc.) Very confusing.

    Advice to ManagementAdvice

    If you did everything you say on paper, communicate more from the top down and laterally, and offer more useful training to all, it would be so much better.

    Doesn't Recommend

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