Omni Hotels

  www.omnihotels.com
  www.omnihotels.com

Omni Hotels Reviews in Indianapolis, IN

Updated July 22, 2014
Updated July 22, 2014
220 Reviews
4.0
220 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Omni Hotels CEO Jim Caldwell
Jim Caldwell
116 Ratings

Review Highlights

Pros
  • Omni is a financially sound company with lots of opportunity for growth and relocation (in 8 reviews)

  • Great company that practices its culture from the CEO all the way through the organization (in 11 reviews)


Cons
  • Upper management and HR ignore every issue and dont stand up for employees (in 14 reviews)

  • Long hours - but that's to be expected in the hospitality industry (in 13 reviews)

More Highlights

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    There's no place like home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor in Indianapolis, IN
    Former Employee - Night Auditor in Indianapolis, IN

    I worked at Omni Hotels full-time (more than an year)

    Pros

    Omni is phenomenal at taking candidates of all ages, backgrounds, and experiences and giving each person their best chance to excel. POWER OF ONE, allows even the newest hired of bellman or front desk agents to make decisive decisions regarding the hotels guests needs, using common sense and discretion without needing management approval. As in the world we live in, its better to make your own mistakes and attempt to fix them or learn how to fix them, than rely entirely on a superior to clean it up. Great at promoting from within, as i was several times during my time with Omni. They prepare associates from the start to be not just a team member, but a collection of leaders.

    Cons

    As guest tensions increase and tempers get hot, some employees find it more difficult to keep themselves or others around them cool and collected. It is important to keep associates content if not cordial in the working environment, and sometimes management turned a blind eye to associates needing resolution. Being that the guest comes first, its important to remember those who work well together, can provide better service for the guest. One coming into work with a happy attitude about who they work with, can drastically change the impressions left of numerous guests each day.

    Advice to ManagementAdvice

    Continue to promote from within and reward your associates on their performance. A company that goes out of its way for an associate hired a year ago, will maintain that associate longer than if hiring someone "interested in hospitality" with a minor degree. Power of One is unlike any perk provided within a company I have heard of, and is the first stone to a great construction- Independent and competent staff provide an efficient, smoother flow of company procedures.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Kinda like being back in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Omni Hotels full-time (more than 8 years)

    Pros

    Good benefits, free lunch, great co workers

    Cons

    Too many bosses that don't do anything, pay as little as possible, tiny tiny 3% (less than a dollar) raise yearly, and DRAMA DRAMA DRAMA. they have rules in the handbook but it doesn't matter if you break them. No room for job advancement, lots of back stabbing

    Advice to ManagementAdvice

    Listen to your pawns and take there ideas into consideration. Stop trying to be friends with everyone and wanting people to kiss up to you

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Used to be a great company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Indianapolis, IN
    Former Employee - Manager in Indianapolis, IN

    I worked at Omni Hotels full-time

    Pros

    Great culture. Free lunch. Career growth if you kiss up to the right people.
    There are a few managers that are really great and are really good to the employees.

    Cons

    Politics and back-stabbing, no support from senior managers, poor behavior is allowed as long as you get good guest service scores.
    There are managers that are aggressively trying to get rid of employees who've been at the hotel for many years. If you disagree with a certain manager you may as well write your resignation letter because she can make lives miserable.
    Managers are required to work at least 50 hours a week but most often work 60 or more.

    Advice to ManagementAdvice

    Live the culture and treat people well and hold everyone to same standards.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Acts like a high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Ambassador in Indianapolis, IN
    Current Employee - Guest Ambassador in Indianapolis, IN

    I have been working at Omni Hotels full-time (more than an year)

    Pros

    The employees that had been there since the hotel's opening were absolutely wonderful.

    Cons

    The employees that had been there less than two years, not so much. The rooms division quickly became a large clique, pushing out anyone who didn't see eye to eye with them. Furthermore, internal personal relationships ruined a hotel with great potential.

    Advice to ManagementAdvice

    Keep a closer eye on what goes on on a daily basis. When something does happen, be sure to get the opinion of all involved instead of just a few.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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