Omni Hotels

  www.omnihotels.com
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Omni Hotels Reviews

Updated August 19, 2014
Updated August 19, 2014
191 Reviews

4.1
191 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Omni Hotels CEO Jim Caldwell
Jim Caldwell
99 Ratings

Review Highlights

Pros
  • It's a far better working environment than found in Starwood, Marriott, Hilton, etc (in 8 reviews)

  • Great company that practices its culture from the CEO all the way through the organization (in 7 reviews)


Cons
  • Long hours during the holiday season, weekends, and the summer months (in 12 reviews)

  • Work life balance is a challenge (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I am a PM Utility associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PM Utility/Housekeeping  in  Atlanta, GA
    Current Employee - PM Utility/Housekeeping in Atlanta, GA

    Pros

    Really great benefits and perks. Nice convenient location downtown. Some people are nice.

    Cons

    Lots of standing walking and lifting. Not much pay even with experience. lousy system when it comes to scheduling. lot of favoritism.

    Advice to ManagementAdvice

    Try to add some stability and organization when It comes to the people who work for you. When the employees are taken care of then you can assure your company will run better.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Wonderful hospitality company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources/Assistant Hotel Manager  in  New Orleans, LA
    Former Employee - Human Resources/Assistant Hotel Manager in New Orleans, LA

    Pros

    Company is privately owned, so you don't feel like just another number. Senior level leadership is open and friendly, and extremely proficient. Really feels like a small family, and they definitely take care of their employees with development plans and training programs. Beautiful hotels wherever you go!

    Cons

    As with any hotel business, properties never close, so problems with shifts and schedules can sometimes be a hassle. Hours can be long, as situations may require you to stay much longer than intended. Therefore, sometimes low work/life balance.

    Advice to ManagementAdvice

    None that comes to mind. Wonderful company to work for.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Culture of Excellence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    Pros

    This is a great, quirky, fun, close knit community of professionals dedicated to the customer experience. The leadership here starts with the empowerment of the individual and feels transparent all the way to the top. Great place for hard work to get recognized, rewarded and promoted. Not your typical "Corporate Culture". Omni leadership does a great job connecting to the staff and making each person feel accountable and recognized.

    Cons

    A lot going on all the time with lean resources which makes for a heavy workload. You should never get bored or run out of things to do. Compensation and benefits could be stronger to assure retaining top talent.

    Advice to ManagementAdvice

    Continue to embrace the philosophy of developing, promoting and retaining talented individuals. Your people are what make your brand of service compelling.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great, I will recommend it to friends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Housekeeping  in  Austin, TX
    Current Employee - Director of Housekeeping in Austin, TX

    Pros

    Great company culture, focuses in the associates to feel recognized and to grow.

    Cons

    Money is fine, but when you transfer to another location is a fixed percentage and sometimes doesn't make sense. Some hotels are too old and they want you to shine.

    Advice to ManagementAdvice

    Guest surveys -Medallia are unfair at times when you working in an older property.

    Approves of CEO
  6.  

    Power of One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Massage Therapist  in  Rancho Mirage, CA
    Current Employee - Massage Therapist in Rancho Mirage, CA

    Pros

    My favorite part of working for Omni so far is that they have started updating our spa which is long overdue. The quality of our staff surpasses the quality of our spa tenfold!
    I also really appreciate their values as a company; effective and easy for me to stand by because I believe in them.

    Cons

    They are a large company and there is a long chain of command that any request goes through for approval (i.e. for improvements, addressing technical difficulties, for time off, or even just getting notified of any changes). They take a while.
    The treatment rooms are dated and have no decor. Carpet, drapes, linen (throws), cabinets - nothing matches.
    There is no break room and everyone gathers by the computer, which doesn't work because it's a spa and it needs to be quiet.
    When we clock-in it's still a quarter mile from the spa, which is extremely inconvenient for parking and clocking out for a 30-min lunch.
    Lastly, the parking lot; no one can see the original lines painted for the spots and therefore valuable parking spaces are lost because everyone is just guessing where the lines are. A simple repainting would do the trick!!!

    Advice to ManagementAdvice

    Take some of the steps to allow in-house management to have a little more leverage. It feels like a bureaucratic process to get approval on the simplest of things.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place, great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Coordinator  in  Dallas, TX
    Current Employee - Project Coordinator in Dallas, TX

    Pros

    Since the day I first started, I new I had become a part of a big family. Everyone is always willing to help you with what they can, no matter what department they are in. They also told me from the start that they promote career growth from within, and that is something that is very important to me. They offer great benefits. All in all, there is never a dull moment working for Omni!

    Cons

    One of the programs we use can get very slow when you're trying to get something done - and that can be quite frustrating! Other than that, I can't really think of anything negative.

    Advice to ManagementAdvice

    You're doing great, thanks for doing all you can to keep us happy! :)

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It is a pleasure to work for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Omni loves to hire from within and take pride in training employees to excel.

    Cons

    The only con is that Omni need to be in more locations.

  9.  

    Too Busy Expanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great People, Great Company Reputation, Lots of Opportunity for Horizontal Job Moves, Decent Sales Training

    Cons

    Work-Life Balance, Out-Dated Management Style, Unrealistic Sales Goals, Corporate Disconnect from Day-to-Day Hotel Operations

    Advice to ManagementAdvice

    Stop buying/building hotels and focus on the ones you have.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    No breaks, 10 hour work days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Steward
    Former Employee - Steward

    Pros

    You can use the gym.

    Cons

    No breaks. Very unfair treatment. Do not try to work your schedule with your life outside of work AT ALL.

    Advice to ManagementAdvice

    You don't pay enough for the work you give. Treat your employees fairly they give you their work, in exchange you should listen to them more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    There's no place like home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor  in  Indianapolis, IN
    Former Employee - Night Auditor in Indianapolis, IN

    Pros

    Omni is phenomenal at taking candidates of all ages, backgrounds, and experiences and giving each person their best chance to excel. POWER OF ONE, allows even the newest hired of bellman or front desk agents to make decisive decisions regarding the hotels guests needs, using common sense and discretion without needing management approval. As in the world we live in, its better to make your own mistakes and attempt to fix them or learn how to fix them, than rely entirely on a superior to clean it up. Great at promoting from within, as i was several times during my time with Omni. They prepare associates from the start to be not just a team member, but a collection of leaders.

    Cons

    As guest tensions increase and tempers get hot, some employees find it more difficult to keep themselves or others around them cool and collected. It is important to keep associates content if not cordial in the working environment, and sometimes management turned a blind eye to associates needing resolution. Being that the guest comes first, its important to remember those who work well together, can provide better service for the guest. One coming into work with a happy attitude about who they work with, can drastically change the impressions left of numerous guests each day.

    Advice to ManagementAdvice

    Continue to promote from within and reward your associates on their performance. A company that goes out of its way for an associate hired a year ago, will maintain that associate longer than if hiring someone "interested in hospitality" with a minor degree. Power of One is unlike any perk provided within a company I have heard of, and is the first stone to a great construction- Independent and competent staff provide an efficient, smoother flow of company procedures.

    Recommends
    Neutral Outlook
    Approves of CEO

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