Omni Hotels Reviews

Updated September 19, 2014
Updated September 19, 2014
203 Reviews
4.0
203 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Omni Hotels CEO Jim Caldwell
Jim Caldwell
104 Ratings

Review Highlights

Pros
  • It's a far better working environment than found in Starwood, Marriott, Hilton, etc (in 8 reviews)

  • Great company that practices its culture from the CEO all the way through the organization (in 7 reviews)


Cons
  • Long hours during the holiday season, weekends, and the summer months (in 12 reviews)

  • Work life balance is a challenge (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Overall, a great place to work and grow your career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Omni Hotels full-time for more than 3 years

    Pros

    Great culture and values. It is nice that all of the hotels are owned by one owner and our company policies and core values are consistent throughout the brand. Awesome support from upper management. Family-like atmosphere on property all the way up to corporate.

    Cons

    Slow advancement opportunities in some cities, pay could be more competitive.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Omni Hotels full-time for more than 8 years

    Pros

    Family Environment, Growth Potential, Perks,Opportunites

    Cons

    Compensation, Training, Expensive benefits, Frugal company

    Recommends
  3.  

    Great Company to Work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at Omni Hotels full-time for more than a year

    Pros

    Omni Hotels really believes in showing associate appreciation. This type of atmosphere helps to create a positive and hard working atmosphere.

    All associates, no matter what level or department, are "empowered" to make whatever decisions necessary to please the guest.

    Cons

    Very corporate driven. Guidelines on what you can wear (everything from clothes to what color nail polish) is very strict.

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  5.  

    Great benefits, excellent place to launch or develop career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Front Office Manager  in  Fort Worth, TX
    Current Employee - Assistant Front Office Manager in Fort Worth, TX

    I have been working at Omni Hotels full-time for more than 3 years

    Pros

    One owner owns all properties and so the hotel standards are the same across the nation

    Cons

    Work-Life Balance is tipped in favor of work. Many company activities and benefits to offset that however.

    Advice to ManagementAdvice

    Keep developing your staff and promote internal promotions

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    New Employee At Omni - Happy with Decision to Join

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Omni Hotels full-time for less than a year

    Pros

    Great training, everyone has been very welcoming and was given the tools to suceed. Fast growing company with much opportunity for the future.

    Cons

    Can't say I have any cons yet. So far this has been a great change and the balance and workload has been manageable. Feel that I have the ability to positively affect change.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Truly a great place to work. A company that stands by its values and treats its employees well.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at Omni Hotels full-time for more than a year

    Pros

    This is a great atmosphere to work in. They are truly focused on excellent customer service and are willing to back it up by giving the y employees the time and the tools they need to give the guests an experience they won't forget.

    Cons

    When its busy it is busy and when it is slow it is slow. There isn't much of an in between. However as a reservation center, they don't mandate overtime or downtime which helps in both of these scenarios

    Advice to ManagementAdvice

    Don't lose sight that each property is unique and has its own challenges. One size does not always fit all.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company with a Family feel!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Omni Hotels full-time for more than 8 years

    Pros

    Omni cares about it's employees and works hard to create a culture of caring. They do a wonderful job of trying to balance employees, guests and our board. If you do a good job and are willing to work hard, the sky is the limit!~ I really enjoy the people and plan on long term employment

    Cons

    Hospitality industry is demanding no matter which company we talk about and the pay is lower than other industries without near the demands. This is true across the board.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great chance for experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PBX/Ideal Services  in  Atlanta, GA
    Current Employee - PBX/Ideal Services in Atlanta, GA

    I have been working at Omni Hotels full-time for more than a year

    Pros

    You definitely gain customer service skills. Your team is almost like a family.

    Cons

    It can get hectic quite often. Not the best with preparing for large groups as of yet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great overall, corporate to a 'T'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Omni Hotels full-time for more than 8 years

    Pros

    Promotion from within and development of individuals skills.

    Cons

    Micromanagement of leveled management staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Shiny on the outside, dirty on the inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Amelia Island, FL
    Former Employee - Server in Amelia Island, FL

    I worked at Omni Hotels full-time for more than 3 years

    Pros

    Depending on how much your bosses conform to the ideal Omni manager, you could have a great manager. But some of them don't really follow or care about the "trilogy"

    Cons

    Omni preaches customer experience and bending the rules for customers, but most managers don't actually support this. The company needs to better integrate their culture into the management in order for it to work as intended. The company also pinches pennies in the wrong places, compromising quality for a shiny new paint job on their new 3-4 hotel and resort purchases every year

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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