Pros

Had a few good coworkers, but other than that... I can't say much positive about this cess pool. I was fortunate enough to have a supervisor that realized my potential and tried repeteadly to move me to another area of the company where my skills would be better utilized. However, since the chain of command is an absolute debacle, she wasn't able to assist me in an adequate fashion... even though I know the effort was there.

Cons

- Micromanagement - It's all a numbers game. Unfortunately, even with all the statistics and employee performance criteria, exceptional performance results in no reward and poor employee performance is only greeted with performance plans to scare you into performance. However, no rewards are in place for performing above expectation so there's no reason for employees to work hard. Poor employees are treated the same as excellent employees. There's no positive reinforcement. The company almost seems to prefer to keep bad employees around and simply replace good employees instead of rewarding them appropriately
- Horrible Middle Management - Most of the managers are friends with one another or related. In other words, they don't belong in management... they simply have the benefit of knowing someone else within the company. No one here gives a damn about their employees. They only care about numbers. You are basically treated like a child and even if you perform exceptionally well, you are rarely rewarded or praised for good work. But the second you do something wrong, they're quick to blast you in front of coworkers to make a point. Completely unprofessional at all times.
- Upper Management - Liars... all of them. In order to keep employees around, they set up lies months in advance with a series of empty promises that are always revoked right before the day they would begin. They say flexible work hours... you apply for them... you can't get them. They promise salary increases and raises and then retract them after months go by with no word. They say the company is doing well when it isn't. They all should try politics.
- Work Environment - Absolutely horrendous. Low cube walls... loud environment... impossible to concentrate.
- Stressful Atmosphere - Layoffs on a regular basis... which only leads to more work for employees who assume they're lucky enough to keep their jobs. They continuously cut benefits, salaries, etc... then pile on additional work and mandatory overtime (which can't possibly be legal) to compensate for less employees. Since teams consist of team leads, supervisors, and managers (usually all friends), there is someone harassing you at all times.
Communication/Training/Systems - I've never worked for a company this chaotic. Nothing is recorded, nothing is written down, there's very little documentation, and teams do not communicate. I have no idea how this company has customers. Orders will often take months to complete and I even went years before someone mentioned that I was doing something wrong. I'm not even sure anyone knows the proper way to use most of the software, etc. With all the mergers, the company has customers in multiple systems. It's an absolute mess. Nothing is organized properly and instead of proper training, they throw new employees into the furnace and watch them burn.

Advice to Senior Management

Start treating your employees with respect. You can't scare people into performing by holding the paycheck carrot over their head. Yeah, they may continue working, but they won't take pride in their work and go above the call of duty to help your company succeed. Many good employees have already left because of your inability to treat them properly. If skating by is all you want to accomplish, then you're venturing down the right path. However, if you want to be a succesful telecom company, then I suggest taking a good look at the measures you have in place and the management style that seems very prevalent. It's currently very difficult to have the desire to help the company succeed when you are constantly treated like a child, lied to, and not rewarded for your efforts. And there are employees like me that have a sour taste in our mouths from our mistreatment at your company. Every chance I get, I tell people to stay away from One Com as an employee and a customer. It's simply bad PR... but at this point it doesn't seem like you really care.