One Communications Reviews

Pros

People, Manager, base salary, benefits, training

Cons

Commission payout and structure impossible to calculate and understand, Company as viewed by customers, not good.

Pros

It's a place to start and learn basics, especailly if you have been uneployed for a while.

Cons

If you are only taking care of yourself the salary is fine, but if you have to take care of a family it is impossible.

Pros

The job gave me the opportunity to gain Business to Business sales experience. This allowed me learn to overcome some of the initial anxiety associated with cold calling.

Cons

The sales office was managed by a young sales manager who had no real life experience. The office was extremely micro-managed and this was a trickle down effect from upper management.

Advice to Senior Management

Listen to your employees ideas of how to grow the market share and teach your sales force to sell to customers needs not by price.

Pros

I liked people whom I got to know and be a part of their team. They were good helpful people always
willing to give a hand, and pick up where you left when your shift was over. Also my manager is the kindest and smartest.

Cons

Too many breakdowns of client equipment. But its a NOC center, what where you expecting

Pros

nice colleagues, nice ambience, fun way to work

Cons

salary was very less... no growth

Advice to Senior Management

work not noticed

Pros

They have a wonderful vacation accrual plan that is exceptional and willing to work with employees for time off. Pay is good.

Cons

Getting promoted is very difficult to say the least. Lack of reviews and Salary increases were at the bottom of the barrel.

Advice to Senior Management

Take care of your employee's they are your greatest asset. If we were to lose some of the top engineer's, this company would have to fold.

Pros

One Comm is a relatively simple company. We do provide hi-tech solutions to mid-sized to larger companyies, so there are plenty of opportunity.

Cons

The company has spent the last 4 years trying to get out of it's own way. There seems to be no passion and/or emotional support! It's a sales company run by engineers

Advice to Senior Management

Start acting with impunity - make the decisions quickly. Trust the legarcy company's employees to make their own decisions. Encourage "happyness" mode.

Pros

- Benefits are on par with similar positions in the area.

- You will likely be working very closely with immediate members of your team, which can be a very rewarding experience under the right circumstances.

Cons

- Salary for non-managerial positions is NOT on par with similar positions in the area.

- Nepotism runs rampant at the managerial level of this company and very little attempt is made to conceal it. Your best bet for any kind of promotion is finding out early on which ego needs grooming on a regular basis and feign interest.

- You will receive little to no formal training and will likely be mocked frequently by other groups on your lack of "knowledge". Any "training" that you receive will be in the form of a link to a page on the company's intranet. Those that are hired off the street with little or no data or telecom experience are often crushed in this respect.

- There are products that only a handful of people in the entire company can troubleshoot or repair properly. New products are frequently rolled out without anyone having any training that would actually be required to repair them.

- Cheating on job performance statistics is commonplace. Management often turns a blind eye when friends, relatives or those that they are personally grooming for a promotion are involved.

- There is a large, dark cloud hanging over this company in terms of low morale. It really needs to be experienced first hand to see how deep and far reaching its effects are. I have never seen employees that had such contempt and deep distrust for the company they work for.

- Lying by management is seen as an effective and necessary tool to temporarily placate their subordinates. I've lost count of how many times I was made to feel like "I should be lucky to have a job".

- There is an inordinate number of employees that have been with One Communications (or one of the pre-merger companies) for years that still do not have a firm grasp on their job responsibilities or choose not to knowing that they will not lose their jobs (see "nepotism" above).

- Corporate and team goals change frequently and are often not aligned with other departments within the company. Weeks will sometimes go by before you realize not everyone in your group is working towards the same common goal. Different agendas by multiple mangers within the same department create confusion and are massively counter-productive.

- Lack of performance evaluations at regular intervals. In all fairness, this depends on your manager and department. Some departments receive performance evaluations monthly or quarterly, some haven't received them in almost a year. No one in my current department has had a meaningful performance evaluation for at least seven or eight months.

- Disproportionate salary levels within the same department for those having the same title, job responsibilities and similar length of service. In some cases, this can be 10% or more.

- Token quarterly bonuses are given only when mandatory unpaid work days are enforced to pay for them.

- Inter-departmental fighting over job responsibilities often cause service issues to be prolonged. Trouble tickets (both internal and external) are bounced around between groups without any clear process in place or process that changes so often that everyone is seldom on the same page. This usually stops only when management steps in, causing much grief and resentment to all involved.

- Regardless of what is conveyed in periodic corporate communications that come in the form of a fluff-filled newsletter, more emphasis is placed on financials than improving the customer experience or network reliability.

Advice to Senior Management

The way you've run this company into the ground is appalling. One Communications is a laughing stock among CLEC's and this is reflected in talking with our customers, vendors and agents on a daily basis.

Pros

PTO ... great .. very liberal...
co workers are awesome
My manager is awesome

Cons

leadeship team is incompetent
where is the money

Advice to Senior Management

please stop running us into the ground like you did Sprint and Williams Comm

Pros

Pros -
Liberal vacation policy - 4 weeks to start is nice.
Some really good people to work with.
it's a paycheck.

Cons

Where do you start?

- weak management.
- no clear business direction
- "me too" mentality about services offered.
- politically motivated layoffs - if your not from Massachusetts your not part of the "in crowd"
- When the Board of directors make architectural decisions in the IT department, you know the company is in a lot of trouble.

Advice to Senior Management

Stop lying to your employees; Stop promising bonuses when you know full well your never going to pay them out.

Sell the company; it's over. you have no business being in business!