One Medical Group Reviews

Updated February 10, 2015
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3.7
47 Reviews
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Tom X. Lee
35 Ratings

Employee Reviews

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  1. 1 person found this helpful

    Fun place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Assistant in Washington, DC
    Former Contractor - Assistant in Washington, DC

    I worked at One Medical Group as a contractor (less than a year)

    Pros

    All good. Good work-life balance. People are nice. Customers are mostly nice. Good place to work.

    Cons

    Would like more pay, but who doesn't? Left for a career opportunity that couldn't be passed up.

    Advice to ManagementAdvice

    Pay more.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful

    Great company over all. Needs a few thoughtful adjustments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Washington, DC
    Current Employee - Administrative Assistant in Washington, DC

    I have been working at One Medical Group full-time

    Pros

    For Administrative Assistants
    -Good entry level job / company. It is a great company to have on your resume because it does have significant name recognition.
    -You are put in an environment that can lead to a lot of valuable connections for your future career.
    -Perfect for people who are considering medical / nursing school.
    -The benefits are better than most. (100% employee health care, commuter benefits, 401k matching now!)
    -The admin job has a ton of moving parts, and you are able to get involved with all sorts of projects.
    -Great opportunity to try out different departments and really figure out where you want to go with your career.
    -Your week can be very strictly 35-40 hours of work, which is really nice. You can also work over time without it being a bad thing.

    For everyone:
    -The culture of the company is fantastic. I love my co-workers!
    - In DC the district / office management is very accessible, working hard to be transparent, and supportive.
    -The company operates out of a lot cities in the US, with pretty strong possibility of moving with the company if you chose to move to another big city.
    -They do the majority of their mid-level hiring internally.
    -You work with smart, pro-active, solution-oriented people across the entire company. Which is very motivating, empowering and fun!

    Cons

    -The starting pay is laughably low compared to the performance expectations placed on the administrative staff. You are often asked to take on way larger responsibilities, with no adjustment to pay.

    -For a healthcare company with a lot of young women, the lack of structured maternity leave is absolutely shameful. The company needs to make it a priority to have a cross-company, unified maternity & paternity leave policy.

    -The company can at times feel very stuck on the idea that everything should "start in San Francisco" before it can be tried in other areas of the company. Everything from marketing materials, to extended hours, to specialty services has to start there, and it takes months, sometimes years for it to move to other areas of the company.

    -The management team had a very hard time keeping up with / anticipating the hiring needs across departments.

    -The EMR needs some serious product development TLC.

    -Higher level management seems very out of touch with daily office operations.

    Advice to ManagementAdvice

    Stop saying "we're a start-up." We operate out of 30+ offices in 6 major cities, with hundreds of employees, and tens of thousands of patients. We need to get out of "start-up" mode, and stop using it as an excuse when things go wrong.

    It often feels like corporate + higher level people are SUPER out of touch with day to day office operations, and how much their providers, admins, office managers and phlebs contribute beyond the "on paper" description of their job. When those people travel to our office, they spend all of their time behind their laptop screens, when they should take at least some time to spend with the various departments, seeing what our daily jobs are like. Why bother traveling if you just stay in a conference room all day?

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful

    Frequent thoughts of leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at One Medical Group

    Pros

    great people. really, really wonderful people. our business will thrive, we basically would have to try very hard to fail at this because our service fills a great gaping chasm in the industry.

    Cons

    pathological choice to operate just under the level of staffing and pay that would keep operations running smoothly and turnover at a minimum. turnover is very high. overwork is a constant, although much lipservice paid to work life balance. hurdling forward without taking time to plan and lay solid foundation.

    Advice to ManagementAdvice

    i have been trying not to write this review for months, but i feel it would be remiss not to voice. these are real problems. please take them seriously. wages are too low for the amount of work done and for the great people you find wanting to work for you. work load would not be so bad if there was investment in the base and we know we are growing forward instaead of dog-paddling forever.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Company headed in a great direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at One Medical Group full-time (more than a year)

    Pros

    High quality people, great place to grow and develop as a young professional. This is a young company stepping up to play in the big leagues. Major kudos to how employee centered they are--significant resources are put into learning, development, and relationships. There's a big emphasis on work-life balance and fun around the office. Great culture, feels like a family. Also, since an HR overhaul last year, people resources have improved significantly. Full health benefits, 401k matching, disability leave, holiday PTO--can't be beat.

    Cons

    One Medical is still maturing and building its foundations that will allow it to be a big company. There's some folks who have been around since One Medical's inception that are resistant to the change that must happen as this company grows. It's not a start-up anymore and we can't keep acting like it is. In addition, because One Medical is so people centered, some departments put up with some pretty significant shenanigans instead of letting people go.

    Advice to ManagementAdvice

    Keep asking the laggards if they truly want to be part of such an innovative, fast paced company. I would hate to see this small population slow the company down or impede forward progress. Keep developing your rockstars and stay true to the mission!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 6 people found this helpful

    Going through adolescent growth pains right now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at One Medical Group full-time

    Pros

    There are a lot of really smart, fun people at One Medical. The mission is great!

    Cons

    In certain groups at One Medical, there are really young, inexperienced people running the show who do not know what they are doing. I don't know if it's because there isn't enough money to hire people that know what they are doing or what the story is. Management is really poor, particularly in Operations and Marketing right now. There is extreme pressure to get stuff done, and a fear that you will be fired if you don't or if you speak up about problems. There does not seem to be a lot of employee loyalty or an "all in this together" culture.

    Advice to ManagementAdvice

    Get some new leaders in departments where leadership and emotional intelligence is lacking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Great mission and focus on innovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at One Medical Group full-time (more than a year)

    Pros

    The people are amazing and eclectic, benefits are solid and it's a great place to enter into healthcare. The company is growing at such an incredible rate so it's constantly adapting and changing. They also have great company events.

    Cons

    Lack of connection between offices and those in the corporate office, compensation is below market value and little focus on employee development (especially those that are ready for the next step).

    Neutral Outlook
    Approves of CEO
  8. 5 people found this helpful

    Great overall mission but needs to focus on having a firmer foundation before expanding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in San Francisco, CA
    Former Employee - Administrative Assistant in San Francisco, CA

    I worked at One Medical Group full-time (more than a year)

    Pros

    The people they hire are awesome and was one of the reasons why I wanted to join. It is a great place to enter into healthcare if you're interested. The company is developing some great technologies and innovations and the benefits are good as well except don't expect to have great 401k benefits.

    Cons

    If you like consistency and stability then this place is not for you! Since this is a start-up the workload is up and down. You're expected to do a lot more than your work description for the same pay and there is little support for when you actually need it. Communication and transparency is not the best here either and if you're looking for a particular answer to a problem or an issue you have expect to jump through a lot of hoops.

    Advice to ManagementAdvice

    Listen to your people! Alot of people are unhappy due to the fact that there is no job growth or training. You hired a lot of smart people who are not arrogant, use them and their talents before they are lost to you and move on to a better career.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Non-startup in startup mode

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at One Medical Group full-time

    Pros

    Lots of talent and not a lot of arrogance, great people to work with.

    Cons

    Growing pains are a constant excuse for lack of communication and process, despite the constant statement that "we are not in startup mode anymore." People are encouraged and expected to debate in an aggressive fashion, encouraging arrogance in people that don't have much. Very big skew with the ratio of Project/Product managers to product engineers.

    Advice to ManagementAdvice

    The meeting rooms are not "The Crucible" and this aggressive attitude leaves important information in the dust in favor of the guy who can argue the best. This would probably be a good idea for lawyers, but you should understand the general personality traits of your staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful

    Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in San Francisco, CA
    Current Employee - Vice President in San Francisco, CA

    I have been working at One Medical Group full-time (more than a year)

    Pros

    Dedicated team that is loaded with smart passionate employees willing to give their best. Fast-paced, entrepreneurial environment. Winning culture.

    Cons

    There are growing pains which is to be expected with such rapid growth. It's a fast-paced, high-growth company, so not everything has a process or policy.

    Advice to ManagementAdvice

    Keep hiring smart, driven employees that understand the mission. My experience thus far at this company outshines my other employers by light years!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    Going down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Assistant in San Francisco, CA
    Former Employee - Administrative Assistant in San Francisco, CA

    I worked at One Medical Group full-time (more than a year)

    Pros

    There are great, smart people who work here. I've made some friends for life! The offices are nice and everyone is hard working. There is a good work life balance, but fast paced environment (if you're into that!)

    Cons

    Crap pay, patient dissatisfaction, very high turnover rate, no growth from entry level position, rude CEO

    Advice to ManagementAdvice

    Pay the administrative staff better, this could help with the high turnover rate. At times it felt like the lower level staff were not respected - find a way to mitigate that.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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