OneNeck Reviews

Updated October 1, 2014
Updated October 1, 2014
15 Reviews
2.3
15 Reviews
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Recommend to a friend
Approve of CEO
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Charles A. Vermillion
7 Ratings

Employee Reviews

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  1.  

    Best company I've worked for ... yes, bumps in the road ... but where exactly don't those happen?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Resource  in  Scottsdale, AZ
    Current Employee - Senior Technical Resource in Scottsdale, AZ

    I have been working at OneNeck full-time for more than 8 years

    Pros

    From the dawn of my tenure at OneNeck IT Solutions (then OneNeck IT Services), the people and management of OneNeck have almost universally been the best I've ever worked with. The benefits have always been better than average and compensation is as equally competitive. Other than the very thinnest of years (recession years), OneNeck has always given the typical 3-6% raises, depending on goal-achievement and other success factors. While not structured, nor formal policy, OneNeck has consistently paid bonuses to the technical teams based on overall Operations performance and other undisclosed success factors.

    Cons

    It is true that planning can sometimes seem to be lacking. OneNeck has always been a very agile company. Many customers come to OneNeck due to our flexibility and responsiveness to new customer transitions, customer projects and customer break/fix issues. As OneNeck has continued to grow, this agility is still a cornerstone; however, the growing pains of a fast-growing customer-base have made the road a bit bumpy ... but I've rode these waves with OneNeck before...and OneNeck will continue to use its agility to make adjustments and continue on the path of positive growth and evolution.

    I also see comments here about OneNeck being an "IT sweat shop." Having been with the company for nearly a decade, I can honestly say that 90% or more of my work weeks have come-in under 43 hours. Perhaps this varies from discipline to discipline; however, I believe middle-management is receptive to, "No." when one needs to balance their personal and professional lives.

    Advice to ManagementAdvice

    Make top talent retention a high priority.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    So far I really enjoy it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Administrator  in  Scottsdale, AZ
    Current Employee - Windows Administrator in Scottsdale, AZ

    I have been working at OneNeck full-time for less than a year

    Pros

    The team I work with is a fantastic group of very knowledgeable people and are very willing to share their experience. The benefits are fantastic, and options to telecommute and flexible schedule is terrific.

    Cons

    The work is very intense and can be quite overwhelming. The company is in the middle of a transition and several managers and senior resources have left and the positions have not been filled. This can be a problem as there is a lack of resources when you need cooperation from other teams.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    You can be whatever you want to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OneNeck full-time for more than 3 years

    Pros

    Lots of technology solutions and product offerings to learn.
    Good pay and opportunities for professional growth

    Cons

    Recent acquisitions/mergers leaves confusion as to what/where the other teams fit and what roles they will play.

    Outlook for the future is unknown. It will be more of the same for the next 4 - 6 months.

    Advice to ManagementAdvice

    Needs to be some communication regarding what the future of the organization will be....other than ReliaCloud.

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    No room to grow, too many abusive customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Windows Administrator III  in  Scottsdale, AZ
    Current Employee - Windows Administrator III in Scottsdale, AZ

    I have been working at OneNeck full-time

    Pros

    Reasonable pay, decent benefits, some flexibility for comp time/flexible work hours for appointments and telecommuting

    Cons

    Management abuses their employees to the point of burn out. Terrible work/life balance and management could not care less about employee morale or turnover. They are getting close to losing customers due to this inefficiency, but doing virtually nothing to curb it. For more senior level IT engineering positions, there is no room to grow, no room to learn anything new, no room to do anything other than work tickets out of a queue and get abused by customers who think they own you because they pay your company.

    Advice to ManagementAdvice

    With the current structure of your senior level operations staff, you are just going to keep churning people out left and right. There is absolutely no incentive to stay once you hit a level 3 or 4 Operations position as you'll never get the opportunity to grow or take on new responsibilities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Managed transitions projects for new customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Scottsdale, AZ
    Current Employee - Project Manager in Scottsdale, AZ

    I have been working at OneNeck full-time for more than a year

    Pros

    New technology, datacenters, location, ERP experience

    Cons

    No training, company very cheap on travel except executives, no PMO and methodologies not used. Never met customers face to face that created a lot of frustration among the customers. The schedule provided to implement the solution was completely unrealistic. Engineers do very lousy job due to enormous workloads and lack of knowledge and training.

    Advice to ManagementAdvice

    create PMO and start doing what your competitors are doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Good Insurance poor Vision by Executive Staff on How to run a Business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at OneNeck full-time for more than 3 years

    Pros

    Great Insurance good Benefits for new It works wanting to learn IT industry standards

    Cons

    Long hours with on call which is not paid out to users for time. Poor Merit increases even if your performance was great. If you worked on a really good project and got it done on site no bonus or time off. Communication is poor by management. Wrong staff hired for jobs and this company is headed down due Management choices from Midwest. Insane on call and abusive 24 X 7 support by the Support Center calling for silly things waking staff up for no reason.

    Advice to ManagementAdvice

    Until Upper Management needs to gets on track. The same song will be sang. Delays in Major projects is due to Upper Management placing the wrong people and hiring the wrong staff to try to get a big project done. Senior staff are leaving due to Merit not being given out for performance. Again the wrong staff are on the bus right now and until something changes at the CIO desk you will see the same results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    The company was great until TDS came along!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at OneNeck full-time for more than 5 years

    Pros

    There are none. If there were, all the talented employees may have stayed.

    Cons

    Upper management are too power hungry and cannot stop counting their bonus checks. Mass amounts of work is being piled on and there is no incentive for the rest of the employees.

    Advice to ManagementAdvice

    Get out of the company and let real people manage it!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Poor Management, Poor Transition Plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at OneNeck full-time for more than 3 years

    Pros

    This used to be an amazing place to work, good people who cared about the customers.
    The only current PRO is benefits, our parent company does provide decent benefits

    Cons

    Sacrifices in Customer Service
    Employee Moral
    Poor Planning with the merger
    Loss of Humanity in SR. Management

    Advice to ManagementAdvice

    While bottom line is important, if you do not have customers or employees you will not have a bottom line anymore. Perspective.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great People, Poor Planning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations  in  Scottsdale, AZ
    Current Employee - Operations in Scottsdale, AZ

    I have been working at OneNeck full-time for more than 5 years

    Pros

    There are some very talented people at OneNeck with a wide variety of skills sets that each employee can benefit from. Very structured organization, almost military-like, with check and balances to protect the company and the employee.

    Cons

    The biggest flaw at OneNeck is planning with communication being a close second. Employees tend to just "work" here instead of making it a career which in turn results in a higher turnover rate than is beneficial for growth.

    Advice to ManagementAdvice

    CMT team needs to plan more and work with the operational resources closer. Management needs to do a better job at hearing employees concerns and communicating changes that could help bolster employee allegiance and participation.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    On track to be a major outsourcing company (Think CGI)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UNIX Administrator  in  Scottsdale, AZ
    Current Employee - UNIX Administrator in Scottsdale, AZ

    I have been working at OneNeck full-time for more than 5 years

    Pros

    Benefits are great, lots of vacation time and sick time, 401K match is decent. Management is flexible on work hours.

    Cons

    Not a lot of opportunities with the latest and greatest technology although that may change, understandably everything is tied to a budget. Top heavy on senior resources combined with certain projects only being performed by a small handful of resources leaves some individuals twiddling their thumbs looking for something to do.

    Advice to ManagementAdvice

    Re-evaluate your project management approach. You have the same people working on multiple projects and then turn around and say we need more employees because those guys are working 60+ hours a week. Instead trying splitting the plate more evenly!

    Recommends
    Positive Outlook
    No opinion of CEO

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