OneTouch Direct Reviews

Updated July 21, 2015
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2.6
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Recommend to a friend
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Ron Benson
13 Ratings

Pros
  • If working in sales, you can make a lot of money (in 2 reviews)

  • flexible hours, and Sundays off (in 2 reviews)

Cons
  • If you were a top performer and the call center was below goal on sales, they would switch you to inbound sales to bring the sales up (in 2 reviews)

  • If you dont make sales they whine and if you make too many sales they whine and get suspicious (in 2 reviews)

More Pros and Cons

44 Employee Reviews

Sort: Popular Rating Date
  1. Technical Support Representatives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in Tampa, FL
    Former Employee - Technical Support Analyst in Tampa, FL

    I worked at OneTouch Direct full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The Company and the Co-Workers are one of the Best. Its a 24/7 call center so you can work different hour shift. You'll be supported Best Buy and Verizon Employees and Customers.

    Cons

    The only Con is that the salary is low.

    Advice to Management

    Raise the wages and $4 or $5 dollars more an hour and will reduce a lot of turnover. You are a Great Company but many can not survive with the salary. Thanks for a Great Career there


  2. More Cons than Pros.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Tampa, FL
    Current Employee - Call Center Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - The company offer flexible schedule.

    Cons

    - They fire many people without a reason. - No opportunities to grow professionally. - Pay Rate is low, and they don't provide good rises: $0.25 in over 2 years of working with this company. - They only allow 10 minutes of Break per shift.

    Advice to Management

    - Value the hard workers. - Provide fair rises.


  3. Outbound Sales Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Telesales Representative in Tampa, FL
    Current Employee - Outbound Telesales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Pay if you are willing to work hard. Can make up to $22/ hour. Unlimited overtime! Very laid back.

    Cons

    Extremely unorganized and unprofessional!! You will have to keep track of your commission earned and hours worked, otherwise you WILL loose money.


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  5. Changes in the Air

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Tampa, FL
    Current Employee - Manager in Tampa, FL

    I have been working at OneTouch Direct full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Diversity in the types of accounts supported State of the art telephony Progressive approach to telecommute Dynamic QA team Great Team Raffles and opportunities to win prizes

    Cons

    Not enough opportunities for employee growth within the organization Career path opportunities should be re-evaluated

    Advice to Management

    Invest in your employees to make it a long term commitment Project feedback to employees where the company is going more often


  6. Has its pros but then it has extreme cons.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative - T-Mobile Gen Care in Tampa, FL
    Current Employee - Customer Service Representative - T-Mobile Gen Care in Tampa, FL

    I have been working at OneTouch Direct full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits after 90 days, pay is decent (to me), work environment can be fun sometimes.

    Cons

    30 minute lunch and a (newly changed) 10 minute paid break, supervisors expect you to follow that strictly, will hound you if you use the bathroom often (because it comes out of your pay), policies always change sometimes without notice, commission structure changes literally every month, no schedule flexibility (everybody in my dept has a night shift) so schedule adherence can be impossible at times. Also parking is a pain, you may have to park at a building you don't even work at and walk across the parking lot to go into the main door. And they tell you not to use the front doors to get into the building or the one closest to the parking lot.

    Advice to Management

    Pick a formula that works for breaks, so people aren't stuck on the phone for 8 1/2 hours and worried about using the bathroom because they'll get fussed out.


  7. T-Mobile Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - T-Mobile Customer Service Representative in Tampa, FL
    Former Employee - T-Mobile Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Being able to slack off for months and not get fired. Make new friends from all different backgrounds.

    Cons

    Unprofessional atmosphere along with the serious lack of pay. This job was full of convicted criminals. Agents were drunk and high while taking calls.

    Advice to Management

    GET IT TOGETHER! You need to change the way you monitor your employees and hire those suitable for a professional job position.


  8. Love it!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Tampa, FL
    Current Employee - Sales Representative in Tampa, FL

    I have been working at OneTouch Direct

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One touch is awesome. They really treat you like family. If your going through something they really understand and try to help you out as best as possible.

    Cons

    The leads could be newer.

    Advice to Management

    I love you guys. Keep up the awesome work.


  9. Telemarker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Tampa, FL
    Current Employee - Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (More than 5 years)

    Pros

    work here for over five years the jobs has been awesone! The company work schedule is very flexible

    Cons

    The company is going through a transition

    Advice to Management

    Keep up the good work


  10. customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Helping with problem's for the customer

    Cons

    They don't have loyalty to there workers


  11. Helpful (3)

    Don't work there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at OneTouch Direct full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There were a couple of good people there but basically they were all leaving for obvious reasons.

    Cons

    No support, no acknowledgment, no internal communication, nobody knows or really cares what their job is and everybody keeps telling the others what to do. They absolutely support arrogant, bully supervisors and management members. The loudest person gets the power instead of the competent ones.

    Advice to Management

    Just stop promoting your buddies and put competent people on the right places. Also, maybe don't make the rudest, most arrogant people into higher management. ..and when someone sucks at their job stop moving them around and creating ridiculous positions, just fire them and give a rise to the worthy ones.



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