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33% of the CEO
Pros – Full time job and you are guaranteed to have forty hours a week. $10/hr+ commission. Agents are there to help you with questions sometimes supervisors.
Cons – If you don't make sales you will be fired no matter how hard you try to get sales you MUST meet 20% conversion rate. Every call you take counts on you no way around it even if its a transfer call.
Advice to Senior Management – No agent should be penalized for a call that they have no control over. Agents shouldn't be penalized even if we try our hardest to get a sale and the customers just don't agree.
No, I would not recommend this company to a friend
Pros – None - company seemed to do everything not to assist the employee
Cons – Everything - no good benefits, office culture was anti - social
Advice to Senior Management – Work life balance would help and taking away the micro management of 'minutes' would be a plus
No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – Pay and commission are okay. You have the potential to make a lot of money.
Cons – Supervisors can be unwilling to cooperate with you. Lots of drama at this job.
Advice to Senior Management – Management was okay
Yes, I would recommend this company to a friend
Pros – If working in sales, you can make a lot of money. You can make more than $500 per week easily, and much more with hard work. Usually the clients are reputable, like ATT, Verizon, or T-Mobile.
Cons – Miss the quota, you're fired! Plenty of break time. Tough on attendance. Once you're out, it's difficult to get rehired. Usually uneducated managers try to push numbers more than ethics. That being said, sloppy scammers get fired.
Advice to Senior Management – Try to retain talent rather than shuffling in fresh new hires like clockwork. Perhaps promote based on talent and experience, not a personality contest.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
Pros – Full time employment...will hire ANYONE
Cons – Poor training, lack of support, poor quality of product being pushed on to customers, basically no way to resolve ppl's problems, you just pass the buck, goaded to give customers stuff they don't need.. After day in and day out of hearing ppl have so much problems w/ this product, it became harder and harder to up sell or sign ppl up. My conscious would not let me and I had to resign
Advice to Senior Management – Show ppl how they are supposed to sell the shoddy product you are peddling.
Pros – Great pay and bonuses! The best award system I experience so far!
Cons – If your late by 5 mins occurences had up quick get three and you're out the door!
Advice to Senior Management – New supervisors were mean in stuck up!
Yes, I would recommend this company to a friend
Pros – they hire anyone and I was making about 10+ commission (12.50-13 an hour), flexible schedules
Cons – they fire people for no reason, i heard they hired people near 8 an hour plus commision after i left and fired a lot of good employees because they were making more money, also they constantly cheat u on ur paycheck and u have to catch them on it
also call center work is depressing, you get yelled at all day long and its not easy by any means, even getting 13 an hour for it is being underpaid vastly
Advice to Senior Management – stop treating your employees like slaves
Pros – You have a few different accounts to choose from to work on.
Cons – Paychecks are rarely ever right. Revolving door not a place for a career. You never know when a client will pull their contract because of a bad employee or management.
Pros – You can be a complete idiot and still be promoted to a performance manager as long as you listen
Cons – zero job security, programs fold and your out of a job. upper management is an old boys club, no chance for a woman to advance.
Advice to Senior Management – Try taking less and giving more
Pros – A paycheck... flexible hours, and Sundays off...
Cons – LOTS of favoritism, Supervisors will give you great leads if you are cool with them. Several of the supervisors use drugs, and I am not saying this because I am mad, because I am not. Some of employee's are allowed to come in for work, and leave for a few hours, and come back on the clock. Some of the top selling employees steal leads from other employees and management knows this, other employees have CLEARLY broken rules of AT&T, and I would hate to see what would happen if corporate found out. Your employees ARE NOT TREATED FAIRLY!!!!!!!!!!!!
Advice to Senior Management – Advice... You are clearly hiring employee's off the street that have bad habits, and background checks are overlooked. You getting stolen from, and I would look into the activity of who is actually working...You are getting robbed, I have never ever EVER worked for a company more naive to their employees habits. Get more feedback from your employees who actually work, and care about their jobs. When you promote, and hire supervisors, keep an eye on them, because they are letting things get worse. Some of them are known to have drug habits. I dare you to do random drug tests, and see how many supervisors you have left. You are losing money, and I am not lying. I hope that your company is still in business in a few years...Because if not, you can only blame yourself.
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No thanks –