OneTouch Direct

www.onetouchdirect.com

OneTouch Direct Reviews in Tampa, FL

Updated December 14, 2014
Updated December 14, 2014
35 Reviews
3.0
35 Reviews
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Ron Benson
9 Ratings

25 Employee Reviews Back to all reviews

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  1.  

    Great Company.... Potential to be Alot More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telemarketer in Tampa, FL
    Current Employee - Telemarketer in Tampa, FL

    I have been working at OneTouch Direct full-time (more than a year)

    Pros

    Fun atmosphere, plethora of supervisors and team leads to assist with issues. Ability to change from one program to the next to learn new skills.

    Cons

    Some supervisors shouldn't even be allowed to drive. Schedules are not flexible at all, if you miss hours you must make them up later in the week including on your days off. IT replaces old PCs with even older PCs so they are constantly breaking down, making it hard to find a seat during shift-change.

    Advice to ManagementAdvice

    Invest in your workforce and in your company. We see big fancy cars in the front lot while we work on computers and phones from 2001.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    sales b2b

    Current Employee - Sales Representative in Tampa, FL
    Current Employee - Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (less than a year)

    Pros

    great hours all the over time u want

    Cons

    I don't have any cons

  3.  

    Absolutely Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verizon Customer Service FiOS in Tampa, FL
    Former Employee - Verizon Customer Service FiOS in Tampa, FL

    I worked at OneTouch Direct

    Pros

    there are no pros to this job at all

    Cons

    this place is terrible. so much favoritism. and its so run down in there. the environment is dirty. the supervisors are never there and don't help even when they are. they make different schemes every month so they can take your commission. its a terrible place to work. don't work there.

    Advice to ManagementAdvice

    pay your workers what they deserve! $9 an hour for customer service/sales? that's ridiculous. get supervisors in there that know how to handle a team instead of letting everyone just do what the want. every thing about management needs to be re-evaluated and changed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    My experience at One Touch Direct wasn't a bad one, but wasn't the greatest either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Sales Representative in Tampa, FL
    Current Employee - Customer Service/Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (more than a year)

    Pros

    I liked the sales incentives they gave us. You make a sale and get put into a drawing to win different things every week such as iPads , iPhones, Bikes, TV's, Computers, and more. You still get your commission for the sale as well as get put into a drawing.

    Cons

    Challenges are the long hours sitting in a chair with minimal breaks. sometimes the job can be stressful, and theres not enough floor support for newer agents. Also the customers can stress you out a bit more because they feel its easier to yell and curse at agents because its over the phone customer service and sales not face to face.

    Advice to ManagementAdvice

    My advice to management would be to hire more floor support agents and add at least two more 10 minute breaks throughout the 8-12 hour shift.

    Recommends
    Neutral Outlook
  6.  

    A ok place to work.

    Current Employee - Inbound Telesales Representative in Tampa, FL
    Current Employee - Inbound Telesales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (less than a year)

    Pros

    the environment was excellent. The floor supervisors was excellent. i have working there.

    Cons

    conversion keep changing, always get your hours wrong.

  7.  

    Worst company I have have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct full-time (more than a year)

    Pros

    Being able to leave (depending on what time you are scheduled to leave) if the calls are slow in the afternoon

    Cons

    Supervisors did not want to help, pay is bad, very ghetto environment, breaks are not long enough, trainings are worthless

    Advice to ManagementAdvice

    Hire supervisors who are willing to help, increase pay atleast $2 if possible, longer breaks (atleast 15 min), stop sending people home if they don't meet quota by mid shift, you never know what may happen by the end of the day, plus this may be some people's only source of income that you are cutting into.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Horrible place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct

    Pros

    Job that pay 9 or 10 an hour with commission you will make it wirh a lot of over time

    Cons

    Too much micro management no benefits no chance to be promoted from within. High stress and no social life

    Advice to ManagementAdvice

    Company started Good then changed from bad to worst due to greedy management. Why employees don't even have right to free paid break

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Answering inbound calls for T-Mobile setting up lines and adding lines to customers accounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - One Touch Direct in Tampa, FL
    Current Employee - One Touch Direct in Tampa, FL

    I have been working at OneTouch Direct full-time (less than a year)

    Pros

    Full time job and you are guaranteed to have forty hours a week. $10/hr+ commission. Agents are there to help you with questions sometimes supervisors.

    Cons

    If you don't make sales you will be fired no matter how hard you try to get sales you MUST meet 20% conversion rate. Every call you take counts on you no way around it even if its a transfer call.

    Advice to ManagementAdvice

    No agent should be penalized for a call that they have no control over. Agents shouldn't be penalized even if we try our hardest to get a sale and the customers just don't agree.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    This company is hard to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct full-time (less than a year)

    Pros

    None - company seemed to do everything not to assist the employee

    Cons

    Everything - no good benefits, office culture was anti - social

    Advice to ManagementAdvice

    Work life balance would help and taking away the micro management of 'minutes' would be a plus

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Overall it is a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Tampa, FL
    Current Employee - Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (less than a year)

    Pros

    Pay and commission are okay. You have the potential to make a lot of money.

    Cons

    Supervisors can be unwilling to cooperate with you. Lots of drama at this job.

    Advice to ManagementAdvice

    Management was okay

    Recommends
    Neutral Outlook
    Approves of CEO

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