OneTouch Direct

  www.onetouchdirect.com
  www.onetouchdirect.com
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OneTouch Direct Reviews in Tampa, FL

Updated September 7, 2014
Updated September 7, 2014
28 Reviews
2.2
28 Reviews
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Ron Benson
9 Ratings

21 Employee Reviews Back to all reviews

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  1.  

    A ok place to work.

    Current Employee - Inbound Telesales Representative  in  Tampa, FL
    Current Employee - Inbound Telesales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time for less than a year

    Pros

    the environment was excellent. The floor supervisors was excellent. i have working there.

    Cons

    conversion keep changing, always get your hours wrong.

  2.  

    Worst company I have have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct full-time for more than a year

    Pros

    Being able to leave (depending on what time you are scheduled to leave) if the calls are slow in the afternoon

    Cons

    Supervisors did not want to help, pay is bad, very ghetto environment, breaks are not long enough, trainings are worthless

    Advice to ManagementAdvice

    Hire supervisors who are willing to help, increase pay atleast $2 if possible, longer breaks (atleast 15 min), stop sending people home if they don't meet quota by mid shift, you never know what may happen by the end of the day, plus this may be some people's only source of income that you are cutting into.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Horrible place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct

    Pros

    Job that pay 9 or 10 an hour with commission you will make it wirh a lot of over time

    Cons

    Too much micro management no benefits no chance to be promoted from within. High stress and no social life

    Advice to ManagementAdvice

    Company started Good then changed from bad to worst due to greedy management. Why employees don't even have right to free paid break

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Answering inbound calls for T-Mobile setting up lines and adding lines to customers accounts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - One Touch Direct  in  Tampa, FL
    Current Employee - One Touch Direct in Tampa, FL

    I have been working at OneTouch Direct full-time for less than a year

    Pros

    Full time job and you are guaranteed to have forty hours a week. $10/hr+ commission. Agents are there to help you with questions sometimes supervisors.

    Cons

    If you don't make sales you will be fired no matter how hard you try to get sales you MUST meet 20% conversion rate. Every call you take counts on you no way around it even if its a transfer call.

    Advice to ManagementAdvice

    No agent should be penalized for a call that they have no control over. Agents shouldn't be penalized even if we try our hardest to get a sale and the customers just don't agree.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Overall it is a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Tampa, FL
    Current Employee - Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time for less than a year

    Pros

    Pay and commission are okay. You have the potential to make a lot of money.

    Cons

    Supervisors can be unwilling to cooperate with you. Lots of drama at this job.

    Advice to ManagementAdvice

    Management was okay

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great pay with a revolving door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Tampa, FL
    Former Employee - Sales Representative in Tampa, FL

    I worked at OneTouch Direct full-time for less than a year

    Pros

    If working in sales, you can make a lot of money. You can make more than $500 per week easily, and much more with hard work. Usually the clients are reputable, like ATT, Verizon, or T-Mobile.

    Cons

    Miss the quota, you're fired! Plenty of break time. Tough on attendance. Once you're out, it's difficult to get rehired. Usually uneducated managers try to push numbers more than ethics. That being said, sloppy scammers get fired.

    Advice to ManagementAdvice

    Try to retain talent rather than shuffling in fresh new hires like clockwork. Perhaps promote based on talent and experience, not a personality contest.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    This company is hard to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct full-time for less than a year

    Pros

    None - company seemed to do everything not to assist the employee

    Cons

    Everything - no good benefits, office culture was anti - social

    Advice to ManagementAdvice

    Work life balance would help and taking away the micro management of 'minutes' would be a plus

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Working on the At&t Uverse program was upbeat and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at OneTouch Direct full-time for more than a year

    Pros

    Great pay and bonuses! The best award system I experience so far!

    Cons

    If your late by 5 mins occurences had up quick get three and you're out the door!

    Advice to ManagementAdvice

    New supervisors were mean in stuck up!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    One of my worst jobs ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at OneTouch Direct full-time for less than a year

    Pros

    Full time employment...will hire ANYONE

    Cons

    Poor training, lack of support, poor quality of product being pushed on to customers, basically no way to resolve ppl's problems, you just pass the buck, goaded to give customers stuff they don't need.. After day in and day out of hearing ppl have so much problems w/ this product, it became harder and harder to up sell or sign ppl up. My conscious would not let me and I had to resign

    Advice to ManagementAdvice

    Show ppl how they are supposed to sell the shoddy product you are peddling.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    They are good only if you have no experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verizon Customer Service  in  Tampa, FL
    Former Employee - Verizon Customer Service in Tampa, FL

    I worked at OneTouch Direct full-time for more than a year

    Pros

    they hire anyone and I was making about 10+ commission (12.50-13 an hour), flexible schedules

    Cons

    they fire people for no reason, i heard they hired people near 8 an hour plus commision after i left and fired a lot of good employees because they were making more money, also they constantly cheat u on ur paycheck and u have to catch them on it
    also call center work is depressing, you get yelled at all day long and its not easy by any means, even getting 13 an hour for it is being underpaid vastly

    Advice to ManagementAdvice

    stop treating your employees like slaves

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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