OneTouch Direct Reviews

Updated April 18, 2015
30 reviews filtered by
  • Tampa, FL
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2.4
30 Reviews
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Ron Benson
6 Ratings

30 Employee Reviews

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  1. Customer service representative

    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at OneTouch Direct full-time (More than a year)

    Pros

    They have several companies that they contract with allowing a variety of opportunities.

    Cons

    Benefits are not that great.

    Advice to Management

    They can certainly improve in their HR department.

  2. Worst job ever verizon telesales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Verizon Telesales in Tampa, FL
    Current Employee - Verizon Telesales in Tampa, FL

    I have been working at OneTouch Direct full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are no pros to this job except that you may get a check but it will still be the wrong amount.

    Cons

    Supervisors don't take supervisor calls and tell you to handle it. You are on a tier to take calls and either you get nonstop calls or you get none all day. They are always messing up paychecks. Don't even get 40 hours in a week. Supervisors are sleeping with employees. It's so ghetto.

    Advice to Management

    Keep your supervisors in check. Have them actually do their job and stop sleeping with employees because then there is favoritism.

  3. Performance Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at OneTouch Direct full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great sales teams and mentorship opportunities

    Cons

    Poor leadership, management, comp plan, family/life/work balance, misleading expectations

    Advice to Management

    Critical overhaul of leadership and your management-by-threat business tactics

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  5. Helpful (1)

    A job for self motivaters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales Agent in Tampa, FL
    Current Employee - Telesales Agent in Tampa, FL

    I have been working at OneTouch Direct full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay for those who know how to do sales and are self motivated. Competitive environment, great pay, no limit to overtime.

    Cons

    Some of the coworkers get obnoxious, but they usually quit within a few months. Very repetitive and not a job for the soft hearted. People answer the phone screaming and cursing all the time.

    Advice to Management

    Kind of disorganized.

  6. CSSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at OneTouch Direct full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    No pros at all worst job ever

    Cons

    Worst company ever, no seats, low pay, changes occur everyday,

    Advice to Management

    Treat your call center agents better

  7. Absolutely Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verizon Customer Service FiOS in Tampa, FL
    Former Employee - Verizon Customer Service FiOS in Tampa, FL

    I worked at OneTouch Direct

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    there are no pros to this job at all

    Cons

    this place is terrible. so much favoritism. and its so run down in there. the environment is dirty. the supervisors are never there and don't help even when they are. they make different schemes every month so they can take your commission. its a terrible place to work. don't work there.

    Advice to Management

    pay your workers what they deserve! $9 an hour for customer service/sales? that's ridiculous. get supervisors in there that know how to handle a team instead of letting everyone just do what the want. every thing about management needs to be re-evaluated and changed.

  8. Great Company.... Potential to be Alot More

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telemarketer in Tampa, FL
    Current Employee - Telemarketer in Tampa, FL

    I have been working at OneTouch Direct full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun atmosphere, plethora of supervisors and team leads to assist with issues. Ability to change from one program to the next to learn new skills.

    Cons

    Some supervisors shouldn't even be allowed to drive. Schedules are not flexible at all, if you miss hours you must make them up later in the week including on your days off. IT replaces old PCs with even older PCs so they are constantly breaking down, making it hard to find a seat during shift-change.

    Advice to Management

    Invest in your workforce and in your company. We see big fancy cars in the front lot while we work on computers and phones from 2001.

  9. sales b2b

    Current Employee - Sales Representative in Tampa, FL
    Current Employee - Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (Less than a year)

    Pros

    great hours all the over time u want

    Cons

    I don't have any cons

  10. My experience at One Touch Direct wasn't a bad one, but wasn't the greatest either.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service/Sales Representative in Tampa, FL
    Current Employee - Customer Service/Sales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I liked the sales incentives they gave us. You make a sale and get put into a drawing to win different things every week such as iPads , iPhones, Bikes, TV's, Computers, and more. You still get your commission for the sale as well as get put into a drawing.

    Cons

    Challenges are the long hours sitting in a chair with minimal breaks. sometimes the job can be stressful, and theres not enough floor support for newer agents. Also the customers can stress you out a bit more because they feel its easier to yell and curse at agents because its over the phone customer service and sales not face to face.

    Advice to Management

    My advice to management would be to hire more floor support agents and add at least two more 10 minute breaks throughout the 8-12 hour shift.

  11. Helpful (1)

    A ok place to work.

    Current Employee - Inbound Telesales Representative in Tampa, FL
    Current Employee - Inbound Telesales Representative in Tampa, FL

    I have been working at OneTouch Direct full-time (Less than a year)

    Pros

    the environment was excellent. The floor supervisors was excellent. i have working there.

    Cons

    conversion keep changing, always get your hours wrong.

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