Online Resources

www.orcc.com
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Online Resources Reviews

Updated September 11, 2014
Updated September 11, 2014
27 Reviews
3.0
27 Reviews
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Online Resources President, CEO, and Director Joseph L. (Joe) Cowan
Joseph L. (Joe) Cowan
10 Ratings

Employee Reviews

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  1.  

    Great company, unfortunate outcome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President Software Development in Chantilly, VA
    Former Employee - Vice President Software Development in Chantilly, VA

    I worked at Online Resources full-time (more than 10 years)

    Pros

    Well run company, most talented group of developers and technology management professionals I've ever had the pleasure of working with. CEO was a true visionary and passionate leader, would do it all over again.

    Cons

    Unfortunate series of financial events and economic downturn lead to demise. Those who aspire to great challenges must take risks, without the absolute economic collapse and recession, who knows where the company would be now.

    Advice to ManagementAdvice

    Nice run while it lasted! The technology platform is amazing, advice to new management, don't waste it, open source it so it could live on.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Deplorable company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Online Resources full-time (more than a year)

    Pros

    There are none. This company was perhaps the worst that I have ever worked for.

    Cons

    As outside service provider employees are forced to lie to customers about the company's relationship to customer's financial institution.
    The company frequently, and without advance notice, changed the parameters of the job with little to no training in new duties.
    Employees forced to spent nights at hotel during blizzard so they could be available to work.
    Employees are viewed as completely disposable and treated as such.
    Employees are encouraged to "guide" customers into signing up for extra services for a fee and are coached to lie to the customers about costs involved.

    Advice to ManagementAdvice

    Be less despicable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    dedicated staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Online Resources

    Pros

    teamwork is great in many departments

    Cons

    lack of communication regarding strategy

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Pleasanton, CA
    Former Employee - Senior Software Engineer in Pleasanton, CA

    I worked at Online Resources full-time (more than 3 years)

    Pros

    Great work life balance.
    Great people to work with.
    Reasonable bosses.
    Good PTO

    Cons

    Compensation is kind of low.

    Advice to ManagementAdvice

    Company got sold :(

    Doesn't Recommend
    No opinion of CEO
  6.  

    It was just a job. Level of engagement was low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Princeton, NJ
    Former Employee - Anonymous Employee in Princeton, NJ

    I worked at Online Resources full-time

    Pros

    The company was flexible in regards to work life balance.

    Cons

    Overall training did not provide enough information to do the job successfully.

    No opinion of CEO
  7.  

    Great Client Services Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Team
    Former Employee - Client Services Team

    I worked at Online Resources full-time (more than 3 years)

    Pros

    Teamwork, Customer Centric/Partner approach, Before founder left ORCC operated much like a small company giving team members great latitude for success.

    Cons

    Once the founder left they had no direction and upper management made many rash decisions.

    Advice to ManagementAdvice

    Evaluate, in-depth, what is working rather than making changes based on performance and feedback from a small group that is competing for power rather than working for the customers.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Thankfully, the company no longer exists.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payment Inquiry Representative in Chantilly, VA
    Former Employee - Payment Inquiry Representative in Chantilly, VA

    I worked at Online Resources full-time (more than 5 years)

    Pros

    It was close to home and I did make some friends. The schedule I had was good and that's about it.

    Cons

    The upper management micromanage (among other things) and boy do they make false promises. To get promoted? Well, let's just say you're more likely to get oil from a water spout. It is like high school all over again and if you are not in the "in club" then you can forget about moving forward.

    Advice to ManagementAdvice

    If management were to see this then they need to really look hard at their employees and truly listen to what they say. They may actually learn something.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Changing Culture affecting Growth Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chantilly, VA
    Former Employee - Anonymous Employee in Chantilly, VA

    I worked at Online Resources full-time (more than 3 years)

    Pros

    Close to home, smart people, well-designed products

    Cons

    I came onboard after the company's first layoff and pay reduction, which greatly impacted my employemnt. Leadership at this 25+ year-old company changed during the second year leading to a new vision and shifts in the support of their product line. Unfortunately, the remaining products being sold are still an unknown to many, as they were part of an acquisition during the company's growth period, and the clients were often frustrated by the lack of product knowledge.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Full of Opportunities if you want them...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Princeton, NJ
    Current Employee - Account Manager in Princeton, NJ

    I have been working at Online Resources full-time (more than 3 years)

    Pros

    Currently in a transition period which presents great opportunities for those employees who wish to excel. Rapid advancement if you apply yourself, great work location, fun work environment

    Cons

    Lack some organization and direction although that appears to be getting better, still some buddy buddy relationships and close door deals

    Advice to ManagementAdvice

    Create consistency, focus on advance technology and innovate

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    OK place to work - but not for fast-tracking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Manager in Princeton, NJ
    Former Employee - Client Manager in Princeton, NJ

    I worked at Online Resources

    Pros

    Lots of communication from management
    Flexible work environment
    Some managers were/are a mile above others.

    Cons

    Earlier management was not honest about layoffs which hurt morale
    Management changed directions so many times it was hard to keep track of priorities

    Advice to ManagementAdvice

    Research your plan and stick with it.

    No opinion of CEO

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