Online Resources

  www.orcc.com
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Online Resources Reviews

Updated Feb 25, 2014
All Employees Current Employees Only

2.8 26 reviews

22% Approve of the CEO

Online Resources President, CEO, and Director Joseph L. (Joe) Cowan

Joseph L. (Joe) Cowan

(9 ratings)

33% of employees recommend this company to a friend
26 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    dedicated staff

    Anonymous Employee (Current Employee)

    Prosteamwork is great in many departments

    Conslack of communication regarding strategy

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    Deplorable company

    Customer Service Representative (Former Employee)

    ProsThere are none. This company was perhaps the worst that I have ever worked for.

    ConsAs outside service provider employees are forced to lie to customers about the company's relationship to customer's financial institution.
    The company frequently, and without advance notice, changed the parameters of the job with little to no training in new duties.
    Employees forced to spent nights at hotel during blizzard so they could be available to work.
    Employees are viewed as completely disposable and treated as such.
    Employees are encouraged to "guide" customers into signing up for extra services for a fee and are coached to lie to the customers about costs involved.

    Advice to Senior ManagementBe less despicable.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Good company to work

    Senior Software Engineer (Former Employee) Pleasanton, CA

    ProsGreat work life balance.
    Great people to work with.
    Reasonable bosses.
    Good PTO

    ConsCompensation is kind of low.

    Advice to Senior ManagementCompany got sold :(

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was just a job. Level of engagement was low.

    Anonymous Employee (Former Employee) Princeton, NJ

    ProsThe company was flexible in regards to work life balance.

    ConsOverall training did not provide enough information to do the job successfully.

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

     

    Great Client Services Team

    Client Services Team (Former Employee)

    ProsTeamwork, Customer Centric/Partner approach, Before founder left ORCC operated much like a small company giving team members great latitude for success.

    ConsOnce the founder left they had no direction and upper management made many rash decisions.

    Advice to Senior ManagementEvaluate, in-depth, what is working rather than making changes based on performance and feedback from a small group that is competing for power rather than working for the customers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Thankfully, the company no longer exists.

    Payment Inquiry Representative (Former Employee) Chantilly, VA

    ProsIt was close to home and I did make some friends. The schedule I had was good and that's about it.

    ConsThe upper management micromanage (among other things) and boy do they make false promises. To get promoted? Well, let's just say you're more likely to get oil from a water spout. It is like high school all over again and if you are not in the "in club" then you can forget about moving forward.

    Advice to Senior ManagementIf management were to see this then they need to really look hard at their employees and truly listen to what they say. They may actually learn something.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Changing Culture affecting Growth Potential

    Anonymous Employee (Former Employee) Chantilly, VA

    ProsClose to home, smart people, well-designed products

    ConsI came onboard after the company's first layoff and pay reduction, which greatly impacted my employemnt. Leadership at this 25+ year-old company changed during the second year leading to a new vision and shifts in the support of their product line. Unfortunately, the remaining products being sold are still an unknown to many, as they were part of an acquisition during the company's growth period, and the clients were often frustrated by the lack of product knowledge.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Full of Opportunities if you want them...

    Account Manager (Current Employee) Princeton, NJ

    ProsCurrently in a transition period which presents great opportunities for those employees who wish to excel. Rapid advancement if you apply yourself, great work location, fun work environment

    ConsLack some organization and direction although that appears to be getting better, still some buddy buddy relationships and close door deals

    Advice to Senior ManagementCreate consistency, focus on advance technology and innovate

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    2 people found this helpful  

    OK place to work - but not for fast-tracking

    Client Manager (Former Employee) Princeton, NJ

    ProsLots of communication from management
    Flexible work environment
    Some managers were/are a mile above others.

    ConsEarlier management was not honest about layoffs which hurt morale
    Management changed directions so many times it was hard to keep track of priorities

    Advice to Senior ManagementResearch your plan and stick with it.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Excellent Work-Life Balance, Good Pay, Friendly Management

    Sr. Mgr. (Current Employee) Chantilly, VA

    ProsORCC has excellent benefits, competitive pay, and is very flexible with vacation schedules, unpaid leave, and working hours. Established employees are permitted to have flex-schedules, work from home (at times), and in limited cases - work remotely if they move out of the state. IT support is competent and ORCC keeps technology and internal tools current. Expense reimbursements are flexible and ORCC works around your schedule for business travel. ORCC has a structured annual review process so performance feedback is standardized and constructive. HR support is top-notch.

    ConsThere are a few great execs and directors - but there are a few mediocre leaders too. Most of the worst execs and directors were released from the company in 2010.

    Prior to 2010, promotions were mostly based mostly on politics and relationships, not performance so there were quite a few unqualified Directors/VPs. Since 2010, the company had made effort to correct this problem.

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