Ontario Teachers Insurance Plan Reviews

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  1. Helpful (3)

    good pay shouldn't mean poor employee relations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Waterloo, ON (Canada)
    Current Employee - Customer Service Representative in Waterloo, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ontario Teachers Insurance Plan full-time (More than 3 years)

    Pros

    -decent pay -good benefits -good rrsp and pension matching

    Cons

    -poor employee treatment from management -serious feedback falls on deaf ears -extreme micro management via computer based tracking -unrealistic service expectations given volume, tools and time constraints -too reliant on computers to manage than actual human management which leads to blanket based assumptions and blanket treatment of good workers and complacent ones -high rate of stress leaves and staff burnouts

    Advice to Management

    -consider a mixture of computer management systems with actual human management and supervision so that numbers don't deceive you -managers need to be reminded of the importance of personal observation so that they can see with their own eyes the hard work that people put into this job -managers: address the complacent employees directly instead of long, condescending blanket style emails that only serve to offend those working their tails off -allow your staff a reasonable amount of time to do their admin duties if you are going to expect CSRs to share in these tasks with the admin team Paying your staff well doesn't entitle you to treat people like machines. Hire more staff to manage call volumes because the pace is draining the life out of the current staff.


  2. Helpful (4)

    Used to be great, has declined to horrible quickly.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pension, benefits, great co-workers. The healthy living program has yoga and other exercise classes on site. Free parking close to the building.

    Cons

    Top management heavy politics. OTIP 'let go' over 50 staff last year, (on the down low) many long term dedicated employees. OTIP then turned around to re-hire same the jobs with new titles and lower pay grades, making it look like the company is growing so well. No one is safe, there is a constant fear of being next, staff are anxious and miserable. Management very secretive and lie. The cafeteria food sucks. The company's reputation is suffering. They are totally understaffed, trying to produce more with less! Goodluck with that. You'll just be paying your staff on sick leave (if you don't fire them first)! Also, for living in the technology hub of Waterloo, sadly, we have the worst archaic systems.

    Advice to Management

    The old boys club is obvious and repulsive. Take off your fancy suit and stop bragging about your nice paid for car, vacation homes and get back to caring about regular employees. We aren't robots.


  3. Helpful (1)

    Poor management and corporate culture declining

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ontario Teachers Insurance Plan full-time (More than 3 years)

    Pros

    Work-life balance and benefits are good.

    Cons

    Constant structure changes and staff/management turnover without processes and procedures in place has created impossible tasks for new employees and caused poor decisions to be made. Lack of consumer focus. Outdated technology. Toxic environment. It has been sad to see this happen, as it was a wonderful place to work just a short time ago.


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  5. Helpful (1)

    The 3+ year long slide continues, and it's picking up momentum!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Waterloo, ON (Canada)
    Current Employee - Anonymous in Waterloo, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ontario Teachers Insurance Plan full-time (More than 5 years)

    Pros

    Leave-at-work job, reasonable salary, excellent benefits, fabulous co-workers. The wellness program and work hours are excellent. A good company for employees with little enthusiasm, initiative or ambition.

    Cons

    Some departments are under staffed, senior management prefers intimidation, micromanagement and fear to rewarding performance, listening to staff, and fostering a collaborative work environment. Mediocrity, top-heavy management structure and ambivalence are how this front line staff member sees the company. They pay lip service to employee development plans. Nepotism and favoritism are evident.

    Advice to Management

    Allow employees to provide input, stop micro-managing, restructuring and causing employee stress. Read about the benefits of truly happy employees. Discover the talent that is in the company with a progressive HR strategy. Stop telling staff about our growth, success, and fabulous "numbers", and initiating cutbacks at the same time. You come across as disingenuous and lacking in credibility to staff. Employees are often better at finding efficiencies and cost savings than senior management.


  6. Helpful (2)

    Corporate culture and moral is drastically declining.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Ontario Teachers Insurance Plan full-time (More than 10 years)

    Pros

    very competitive wages and benefit packages

    Cons

    poor management. environment becoming toxic.


  7. Great benefits, great pension and up to date technology to due job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Kitchener, ON (Canada)
    Current Employee - Underwriter in Kitchener, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at Ontario Teachers Insurance Plan full-time (More than 5 years)

    Pros

    Work/life balance, active living benefits.

    Cons

    Politics of workplace advancement is always present. Not a lot of room for advancement at times.


  8. Wonderful place to work with a great culture

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant to Executive in Waterloo, ON (Canada)
    Current Employee - Assistant to Executive in Waterloo, ON (Canada)
    Recommends

    Pros

    Great people, spectacular benefits (long term disability, RRSP matching, dental vision, extended health 100%). Relaxed atmosphere. Little politics. Lots of activites and support charitable work, green initiatives. Proud to work at OTIP.

    Cons

    Too small to train people for senior positions. They tend to hire experts for technical positions and not train lower positions to reach above for advancement--although they do train for your current position very well.



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