Onyx Enterprises

  www.onyxenterprises.com
  www.onyxenterprises.com

Onyx Enterprises Reviews

Updated November 13, 2014
Updated November 13, 2014
40 Reviews
3.2
40 Reviews
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Onyx Enterprises COO Len Stavish
Len Stavish
4 Ratings

Employee Reviews

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  1.  

    Best Call Center I've Ever Worked In....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Cranbury, NJ
    Current Employee - Inside Sales Representative in Cranbury, NJ

    I have been working at Onyx Enterprises full-time (more than an year)

    Pros

    the phones ring all day. For any call center that is a major plus. The people are also really knowledgeable about cars and share information freely. Team atmosphere to assist the customer.

    Cons

    Long hours. Some shifts go 10+ hours.

    Advice to ManagementAdvice

    Lighten up and have some fun.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Lies, lies, lies, lies, and then more lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Onyx Enterprises

    Pros

    getting to leave at night

    Cons

    This place is a joke. I ignored the reviews and I am now stuck here. There are hundreds of people who ignored the reviews who are now unemployed. Don't ignore these reviews. The positive reviews are management who have run out of people to run through. This place is a joke and Parts Geek & Rock Auto owns them. Everything they tell you in the interview is false.

    Advice to ManagementAdvice

    Grow up

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Very Fun Extremely Demanding! Expectation of their work force set to Impossible levels!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sale Representative AKA Product Specialist/Advisor in Cranbury, NJ
    Former Employee - Sale Representative AKA Product Specialist/Advisor in Cranbury, NJ

    I worked at Onyx Enterprises full-time (more than an year)

    Pros

    Great Benefits such as Vision, Dental full paid PLUS!! Health Insurance very good. 401K also
    212K means you get 50% off almost everything you can get from their vendors pretty sick
    They have a Theater room / break room with a huge projector along with xbox1 and ps4 wich no one really uses cuz your working 55hrs a week plus

    Cons

    Extremely long hours with mandatory overtime! say good bye to personal life you cannot balance it out.
    They have no problem with mass layoffs I saw an Entire HR department overnight just go out the window.
    Poor very poor scheduling not once could they get this right. Their quality assurance team which in my own opinion was a waste a time for this company, did nothing but caused aggregation for all of us. The Company has no problems putting you in the spotlight in front of everyone. I was there many a time where they would call us all in for company meeting 7am in the morning with almost no notice and didnt matter if you were working or not and blast certain people over media system VERY Degrading and made me feel uncomfortable that somebody would do that not to professional in my opinion. Oh if you don't hit your sales mark you will lose all commission for the month last i was there it was sell $55k a month or think about a new job soon. Oh and the 401k they did not contribute maybe things changed though idk

    Advice to ManagementAdvice

    Management you guys are cool as people you are the type of people I could hang out side of work with. but you need to seriously evaluate your Morales. That goes for the CEO and CFO as well you guys are cool dudes but you means to an end seems to be unattainable. Also the people put in charge well weather its your Team Leader or quoted on quote supervisor they really are just your peers whom have been there longer it's almost as if managment doesn't exsist at time and you are your own person which can be cool but tends to lack in many of ways

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Onyx enterprises offered me the experience to deal with clients in a customer service role.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Advisor in Cranbury, NJ
    Former Employee - Technical Advisor in Cranbury, NJ

    I worked at Onyx Enterprises full-time (less than an year)

    Pros

    It is a very structure oriented environment.

    Cons

    Severe lack of job security.

    Advice to ManagementAdvice

    Recognize employee skills and place in positions more likely to progress the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    The days fly by...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Cranbury, NJ
    Current Employee - Customer Service in Cranbury, NJ

    I have been working at Onyx Enterprises full-time (more than an year)

    Pros

    The days fly by. The people are terrific. Nice offices. Fun contests.

    Cons

    Lots of calls in the queue (I guess that is a good and bad thing).

    Advice to ManagementAdvice

    Share more information about the business.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great place to work for PROFESSIONALS!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Cranbury, NJ
    Current Employee - Customer Care Representative in Cranbury, NJ

    I have been working at Onyx Enterprises full-time (less than an year)

    Pros

    The people here from the receptionist to the folks in the warehouse are awesome!!! Really nice office, Relaxed summer dress code, open office space, Jeep for a week program!

    Cons

    Cranbury is kind of out of the way, but so far it's worth it!

    Advice to ManagementAdvice

    You have a lot of really great employees that work really hard for you, continue to treat them well!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Empty Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Cranbury, NJ
    Current Employee - Customer Service in Cranbury, NJ

    I have been working at Onyx Enterprises full-time (more than an year)

    Pros

    Your coworkers are the ONLY pro in this company. Without them it would be a massive waste.

    Cons

    Work volume is unevenly distributed.
    Working harder gets you nothing but a small pat on the back and maybe a small bonus.
    Feels a bit communist. Whether you perform the best or the worst, you're overlooked and paid the same.
    Benefits package is a joke. You pay a ton and they have no plans to ever match for 401k.
    Perks at the office are a joke (Tiki Lounge, Nap Pod, etc.)

    Advice to ManagementAdvice

    Learn to appreciate your top performers and those who at one point actually gave a damn about the companies success. Making empty promises of promotion and advancement to keep them working hard is a shameful way to run a company. Annual reviews? HA! That was a joke.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Better think twice!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Cranbury, NJ
    Current Employee - Sales Representative in Cranbury, NJ

    I have been working at Onyx Enterprises full-time (more than 3 years)

    Pros

    That feeling of going home after a awful day at onyx ( Car iD)

    Cons

    This company lies about everything. The two good reviews were made by people inside the office not because they feel like this is the best company to work on but because they were told to say nice things. the owners think they are better than you just because they have money and can flash their expensive cars. there's no really time to use the Jeep " for a week program " because you not an employee you are a slave.
    See they can't accept that all the real reviews in this page are true and the good ones are either created by them or one of their employees that was told " YOU HAVE TO" or else...

    Advice to ManagementAdvice

    Accept it. you cant run a company and stop telling your employees to write good reviews and lie to your customers telling them that you have offices all over the states when you know you just in a little town in NJ.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    Looks good from the outside, rotten on the inside.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Cranbury, NJ
    Former Employee - Sales Representative in Cranbury, NJ

    I worked at Onyx Enterprises full-time (more than an year)

    Pros

    Coworkers are nice, for the most part.

    Cons

    Onyx/Carid is a call center. As a sales person one simply is not given the tools to succeed. The office is LOUD you sit right next to people, no dividers, big room lots of noise, I had customers complain about the background noise!

    They record Every Single call you take, and rate each one. Talk about pressure.

    Onyx/Carid does not stock 95% of what they sell, but they want you to tell customers it's in stock! This leads to all types of nightmare customer service issues. The company is very poorly led by a couple of young kids from Brooklyn.

    Parking is a joke, unless you don't mind walking a quarter mile down a busy road with no sidewalks and poor to no lighting, very unsafe management doesn't care.

    Turn over is HUGE, it is NOT A PLACE YOU WILL HAVE A LONG CAREER!

    So much is wrong with Onyx just do yourself a favor and look elsewhere!

    Advice to ManagementAdvice

    Maybe consider not flashing all the money you make by driving those ridiculously expensive cars while most of you employees don't even make enough to move out of their parents houses.

    Don't expect your employees to work as hard as you do for what you pay them. Onyx is a job not a lifestyle. For most employees their lives start when they leave work, not when they get there. To expect anything else is absurd.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Take a chance

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Cranbury, NJ
    Current Employee - Customer Service in Cranbury, NJ

    I have been working at Onyx Enterprises full-time (less than an year)

    Pros

    Great work culture and excellent coworkers. Not micromanaged. Employees are given lots of latitude with making decisions during customer interaction. Decent employee discount program.

    Cons

    Greatly mismanaged. Managers don't have the experience or proper ability to effectively manage workforce. Workforce constantly on edge because of threats and fickle firing practices. High turnaround..."guess who got fired today is constantly heard".

    Advice to ManagementAdvice

    Learn to manage more like the corporation you strive to be and less like a mob movie. Your employees are looking for careers not jobs, stop making them feel as though they are disposable.

    Recommends
    Positive Outlook
    Approves of CEO

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