OpenTable Reviews

Updated October 24, 2014
Updated October 24, 2014
52 Reviews
3.8
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
OpenTable CEO Matthew Roberts
Matthew Roberts
25 Ratings

Review Highlights

Pros
  • no politics, great work/life balance, awesome potential for upcoming offerings (in 6 reviews)

  • Public company, stock options, opportunity for growth, great people (in 6 reviews)


Cons
  • Not competitive for comp and benefits for bay area tech company (in 3 reviews)

  • Old technology base, undergoing lots of restructuring (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Researcher in San Francisco, CA
    Current Employee - User Experience Researcher in San Francisco, CA

    I have been working at OpenTable full-time (more than an year)

    Pros

    Company is doing lots of cool stuff

    Cons

    Not a lot of experience releasing new products

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Massive Exodus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA

    I worked at OpenTable full-time (more than 5 years)

    Pros

    We built OpenTable into what it became. We, being a team of Engineers, Designers, Product Managers, Sales, Support Staff, Office Staff, etc. We loved the company and did our best to make it successful. That was an incredible team that succeeded in a major way. We were so proud when the company went public and watched the stock soar. It was sweet.

    Cons

    Something happened a couple years ago where the old guard was summarily dismissed, or encouraged to move on by treating good people badly. Stress, bickering, and managers yelling at employees in public increased, and people fled. The new engineering regime brought over their dozen or so cronies and even set them up with their own office in Southern California, away from the mother ship in San Francisco. Rather than learn about the existing culture at OpenTable, they imposed their own set of rules, values and skewed militaristic sense of what makes a good team. The engineering team was constantly reminded that the company was moving fast, and to keep up or get left behind. Older workers were jettisoned for younger workers, a clear sign of ageism.

    Advice to ManagementAdvice

    You brought in new culture, and a new fancy office space all while destroying the old. So many loyal long time employees have left and are continuing to leave, and the feeling of pride we all had is slowly evaporating. What people tend to forget or ignore is that a dead fish rots from the head down.

    Was it worth it?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Experience at OpenTable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Administrative Coordinator in San Francisco, CA
    Former Employee - Order Administrative Coordinator in San Francisco, CA

    I worked at OpenTable as a contractor (less than an year)

    Pros

    I was working in the finance department, and basically I coordinated with operation team and sales team. The work load was heavy, and the work duties were a little bit tedious. Anyway, I feel it really depends on the work department you are in. The marketing department at the OpenTable is very good.

    Cons

    The office is very cool and a lot of entertainment space in it. The company often organized party, DIY breakfast, and happy hour.

    Advice to ManagementAdvice

    My direct manager at that time was an asian american. We barely have communication of my work, only when I have got problem with work, then we would talk.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Fantastic culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    Really great culture at the company, with a nice overlap between working hard to bring wonderful products to the world of dining and also having fun, with lots of free food and drinks and fun times together.

    Cons

    Recently bought by Priceline, so wondering what that will mean for the company. But all seems great so far. I think Priceline understands the value of the Opentable culture and will let it continue to flourish.

    Advice to ManagementAdvice

    Continue to focus on developing peoples careers.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Junior

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenTable

    Pros

    Public company, stock options, opportunity for growth, great people

    Cons

    Base pay too low

    Advice to ManagementAdvice

    Increase base pay to meet the cost of living in SF

  7.  

    Great product, so it's pretty hard to mess up everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at OpenTable full-time (more than 3 years)

    Pros

    -Great work-life balance
    -If you're on the right team, lots of autonomy
    -Great brand on your resume.

    Cons

    -Low pay. Left for a startup that's paying 1.5x more.
    -Internal politics.
    -Lack of talent. Not attracting the best and brightest.

    Advice to ManagementAdvice

    Fix the politics!

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Turnover is thy name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenTable

    Pros

    Nice people, nice location, decent holidays/time-off, some decent leadership at times, some growth but not much.

    Cons

    Lost the culture from top to bottom, this is now a marginal service for most. Bad support in UK and Europe.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    Stiff, uptight people who lack creativity, but excellent compensation plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at OpenTable full-time (more than an year)

    Pros

    The compensation and benefit plan for sales people is excellent. If corporate culture is not a concern and you are strictly motivated by money, this is probably a good place for you to work.

    The product is excellent. Nothing in the market compares to it.

    Sales quota and targets are achievable.

    Cons

    Extremely stiff & uptight people who lack imagination and creativity. If corporate culture is important to you and you value working in an environment where creativity is encouraged and appreciated, this is not the place for you.

    Sales managers pit salespeople against one another and encourage them to say negative things about each other. Be careful who you befriend, these reports go into your employee file and will likely be used against you later. Everyone out for themselves type of environment. It was like working on Celeb Apprentice every single day. Very hostile working environment.

    Very quick to fire, so hit your targets or be fired. I always hit my targets, so I wasn't fired, but I saw this happen to a lot of people.

    Advice to ManagementAdvice

    Hire more mature sales managers and do exit interviews.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    Amazing people and company culture. Have high hopes for the future of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in San Francisco, CA
    Current Employee - Finance in San Francisco, CA

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    Relaxed and fun work environment, great morale, work/life balance is superb. Tons of vacation time, management is always extremely understanding.

    Cons

    Benefits/compensation/perks needs to be better for a Bay Area tech company that is doing extremely well. There needs to be more transparency and structure to positions/promotions/raises and more emphasis on employee progress and career goals. Most people tend to leave due to better pay elsewhere or lack of or slow progression/promotions.

    Advice to ManagementAdvice

    Please try to retain current employees by offering competitive compensation and benefits. Internal growth also needs to be stressed so that employees feel like they have a career here and are compelled to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Great place to work and headed in a great direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    Company is becoming a more agile, faster moving technology company. Beautiful modern, open office space. Fun, open, collaborative culture. Big vision of rethinking the entire dining experience (not just reservations). Great work/life balance and lots of flexibility on work schedule and location.

    Cons

    Still in somewhat of a transition period from the older parts of the company to the newer, faster moving culture.

    Recommends
    Positive Outlook
    Approves of CEO

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