OpenTable Reviews

Current Employee – been working at OpenTable full-time for more than 7 years

Pros – OpenTable offers a great work/life balance. The company also hires wonderful people who are a joy to work with. I've never felt so valued as I have at this company.

Cons – They are a bit behind on pay however that has been improving over the past year or two. The company also tends to move more slowly than what is needed to keep up with their competition. Hopefully that will improve as well.

Advice to Senior Management – Spend the money to take care of our existing customers as well as to create cloud-based technology that blows away the competition.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at OpenTable full-time for less than a year

Pros – Nice environment and nice people. At the time I was there all of the management was accessible. Compensation was fair and they were continuing to grow.

Cons – It didn't seem like there was much of an opportunity for upward mobility because of the size of the company. They may have already addressed this but there also didn't seem to be a clear direction on marketing and account management.

Yes, I would recommend this company to a friend

Former Employee – worked at OpenTable full-time for more than a year

Pros – Excellent earning potential, great base, great commission opportunities
Advancement opportunities, they do promote from within
Very competitive benefits and time-off package

Cons – I was in sales as an account executive.

This was the worst job of my life. I have worked for several tech companies (from start-ups to Fortune 500's); and with the exception of Opentable, they were all truly amazing experiences.

OpenTable claims to hire "challengers", but the people they actually hire are just plain rude. They're motto "If you're not being thrown out of a meeting at least once a week, you're not doing it right". While this type of attitude may work in some markets, it does not work in all parts of the country, sales styles need to be adjusted to to the corresponding market and to the person or people to whom you are presenting.

The company pits salespeople against each other. Healthy competition is a great thing in sales, but this is not what OpenTable does. They encourage sales people to say negative things about one another. This information then goes into the employee's file, to be used against them if necessary in the firing process.

Be prepared to hit your goals or be fired within 60 days. Period. They rule by fear and as opposed to working with team members to help them reach their full potential, OpenTable is very quick to fire.

Fortunately, I was not fired. I put in my year and got out as soon as I could.

Advice to Senior Management – Allow your sales team to use their creative, analytical and decision making skills to sell. You hired them because they have a proven track record of being top performers. Let them sell. And take that stick out of your butts.

No, I would not recommend this company to a friend

Current Employee – been working at OpenTable full-time for less than a year

Pros – - Fantastic co-workers, lots of great talent across most departments
- Decent benefits
- Potential to travel for the job

Cons – - Culture is very stiff. This is by no means a hip tech company. They work at this though.
- Old technology. Staff laptops for sales are cheap PCs and old iPads (no 3G/4G). Technology is pretty dated on the customer side as well, the only thing that keeps the company at the top of the market is its network of users and restaurants.
- Constant change. Within a few months of bringing me on they essentially decided to restructure the sales org. Bonuses were slashed and the commission structure was changed for the worse.

Advice to Senior Management – - Innovate, do something new and don't take so long to roll it out.
- Decide what you are going to do and stick to it.

No, I would not recommend this company to a friend

Former Employee – worked at OpenTable full-time for more than a year

Pros – Good salary and location. Company I growing fast and stock is recovering back.

Cons – All the managers and directors have been there for almost 8-10 years and have not updated their technology skill set. They don't let their employees think on their own, but they influence how to get the task done and micromanage them, line-by-line code review.

There is no recognition or encouragement for the hard work or for the innovation. The foody awards are only given to sales and marketing people and very rarely given to engineering team.

The CTO is trying to build his own empire by firing current employees who disagrees with him and bringing his own people from his ex-company, so on one wants to propose any changes or disagrees with him.

Advice to Senior Management – Change the middle management in Engineering. There are lot of people mentioned about Micromanagement, but you have not taken any action, please listen to your current employees and understand their issues.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at OpenTable full-time for more than 3 years

Pros – Till now the company was built on old fashioned tech...., never gave good incentives to Engineering. With new CTO things are changing quickly....trying new technology and building new team.

Cons – Tolerance of under performed employees is very high.....it gives bad impression to the people who work hard.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at OpenTable full-time for more than a year

Pros – The benefits are good as well as the salary.
Rewarding career if you can by pass the drama/negative environment.
Young company and well known.

Cons – Training is poor and unorganized.
Management is lacking in supporting their employees. Never available.
Rules/Procedures are made up as we go and are ever changing.

Advice to Senior Management – Create a productive and health environment for their employees. Include in depth HR training such as sexual harassment, ethics and sensitivity.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Current Employee – been working at OpenTable as an intern for less than a year

Pros – Convenient downtown location, good benefits

Cons – Old technology base, undergoing lots of restructuring

Advice to Senior Management – Be proactive, not reactive within the market

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Former Employee – worked at OpenTable

Pros – - Very bright and competent people
- Competitive benefits package
- High degree of professionalism
- Open communication from management

Cons – Company culture is a bit stiff. OpenTable is trying to be a fun Silicon Valley company, but this isn't felt across all departments and at times feels like it's forced.

Advice to Senior Management – Management across the board could have offered a greater degree of support and guidance, especially for new hires in the first few months.

Yes, I would recommend this company to a friend

Current Employee – been working at OpenTable

Pros – Strong growth opportunity with a company that delivers a great product and service. The company is very customer centric and customer retention is extremely high.

Cons – Company going so quickly and changes are made on a frequent basis

Yes, I would recommend this company to a friend