OpenTable

  www.opentable.com
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OpenTable Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.5 48 reviews

91% Approve of the CEO

OpenTable CEO Matthew Roberts

Matthew Roberts

(22 ratings)

67% of employees recommend this company to a friend
48 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Sales is old and out of touch

    Account Executive (Current Employee)

    Pros- Fantastic co-workers, lots of great talent across most departments
    - Decent benefits
    - Potential to travel for the job

    Cons- Culture is very stiff. This is by no means a hip tech company. They work at this though.
    - Old technology. Staff laptops for sales are cheap PCs and old iPads (no 3G/4G). Technology is pretty dated on the customer side as well, the only thing that keeps the company at the top of the market is its network of users and restaurants.
    - Constant change. Within a few months of bringing me on they essentially decided to restructure the sales org. Bonuses were slashed and the commission structure was changed for the worse.

    Advice to Senior Management- Innovate, do something new and don't take so long to roll it out.
    - Decide what you are going to do and stick to it.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    Potentially great company if you don't consider engineering management

    Engineering Lead (Former Employee) San Francisco, CA

    Pros* Location is good - close to BART
    * The stock was high - it could go there again
    * They don't seem to care if you don't work long hours
    * Most of the employees are cool and competent
    * The company has a great market niche

    Cons* The engineering VP rules by fear
    * One of the engineering directors is the most inaccurate yet condescending person you will ever meet (i.e. he is frequently wrong but talks down to you even when you are right - it's quite amazing)
    * You won't be trusted to think and do a your job without being micromanaged
    * Favoritism is frequent and out of control
    * You will be sacrificed to 'the bus' and demoted if a manager needs to lay blame on someone else (even if said manager was micromanaging you)
    * The technology is about 10 years behind current times and no one in management is in a hurry to change that

    Advice to Senior ManagementTake a serious look at your engineering management. Talk with the employees... people are unhappy and your engineering department is on a collision course with disaster. It's not too late to fix this but it's getting there. I'd suggest firing the top two (maybe three) tiers of engineering management and bringing someone in from outside that can get things done the right way. You have capable engineers and they aren't being given a chance to do great things for you.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Engineers receive no recognition or reward

    Engineer (Current Employee) San Francisco, CA

    ProsInteresting work, conveniently located. That's about where it ends.

    ConsAre you an engineer? Are you looking to use your talents to build great products, and receive recognition and reward for your hard work? Then you'd better look elsewhere. Go to Google, Facebook, or countless other technology companies which value their engineers. These
    are fundamentally technology driven companies, OpenTable is a sales/marketing driven organization. Engineers are simply cogs in the wheel, and are easily replaceable in the eyes of management.

    They just don't do performance-based compensation at all. Sure, management has received about $20 million each in stock option based compensation, but the rules are different for everyone else within the company. Even for the engineers who actually create the product that is making management so extraordinarily wealthy.

    There is no individual recognition whatsoever, unless you make a mistake which costs the company money. Then they will hold an all hands meeting to place blame on the engineer who made the mistake. If you create a product which generates millions in revenue, not a word is said. There is no bonus structure at all. Work as hard as you possibly can, still no bonus. There is absolutely no incentive at all for hard work within this organization. You work your butt off and management gets rich, that's pretty much how it works around here.

    There is no opportunity to advance within the Engineering department either. All the team leads have been there 6+ years and aren't going anywhere. Promotions and even recognition are not lacking in any other department within the company, but they are an extreme rarity within Engineering.

    I want to reiterate to any talented engineers out there -- if you want to see your talents appreciated and rewarded, you are better off looking elsewhere.

    Advice to Senior ManagementFollow the example of so many other technology companies -- ie Google, Facebook, Microsoft. Reward your top talent. Create a bonus incentive for performance. Give recognition to employees who deserve it. Stop giving the company's money away to management in the form of massive stock option grants, investors and the media are starting to take notice. It's really becoming excessive.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Turnover is thy name

    Anonymous Employee (Former Employee)

    ProsNice people, nice location, decent holidays/time-off, some decent leadership at times, some growth but not much.

    ConsLost the culture from top to bottom, this is now a marginal service for most. Bad support in UK and Europe.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    5 people found this helpful  

    Stiff, uptight people who lack creativity, but excellent compensation plan.

    Account Executive (Former Employee)

    ProsThe compensation and benefit plan for sales people is excellent. If corporate culture is not a concern and you are strictly motivated by money, this is probably a good place for you to work.

    The product is excellent. Nothing in the market compares to it.

    Sales quota and targets are achievable.

    ConsExtremely stiff & uptight people who lack imagination and creativity. If corporate culture is important to you and you value working in an environment where creativity is encouraged and appreciated, this is not the place for you.

    Sales managers pit salespeople against one another and encourage them to say negative things about each other. Be careful who you befriend, these reports go into your employee file and will likely be used against you later. Everyone out for themselves type of environment. It was like working on Celeb Apprentice every single day. Very hostile working environment.

    Very quick to fire, so hit your targets or be fired. I always hit my targets, so I wasn't fired, but I saw this happen to a lot of people.

    Advice to Senior ManagementHire more mature sales managers and do exit interviews.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Stuffy, Anti-Creative Corporate Culture

    Account Executive (Former Employee) San Francisco, CA

    ProsExcellent earning potential, great base, great commission opportunities
    Advancement opportunities, they do promote from within
    Very competitive benefits and time-off package

    ConsI was in sales as an account executive.

    This was the worst job of my life. I have worked for several tech companies (from start-ups to Fortune 500's); and with the exception of Opentable, they were all truly amazing experiences.

    OpenTable claims to hire "challengers", but the people they actually hire are just plain rude. They're motto "If you're not being thrown out of a meeting at least once a week, you're not doing it right". While this type of attitude may work in some markets, it does not work in all parts of the country, sales styles need to be adjusted to to the corresponding market and to the person or people to whom you are presenting.

    The company pits salespeople against each other. Healthy competition is a great thing in sales, but this is not what OpenTable does. They encourage sales people to say negative things about one another. This information then goes into the employee's file, to be used against them if necessary in the firing process.

    Be prepared to hit your goals or be fired within 60 days. Period. They rule by fear and as opposed to working with team members to help them reach their full potential, OpenTable is very quick to fire.

    Fortunately, I was not fired. I put in my year and got out as soon as I could.

    Advice to Senior ManagementAllow your sales team to use their creative, analytical and decision making skills to sell. You hired them because they have a proven track record of being top performers. Let them sell. And take that stick out of your butts.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    10 people found this helpful  

    Decent pay and benefits, but a very negative corporate culture makes this a very unattractive place to work.

    Engineer (Current Employee) San Francisco, CA

    ProsThis is a technology company. For engineers the work can be interesting, and there is a decent amount of opportunity to learn new technologies, though management is generally resistant to incorporating new technologies or ideas. These are not "early adopters" by any means, until about a year ago they were still using SQL Server 2000. (This was in 2010)

    ConsVery unhealthy corporate culture. Senior management recently awarded themselves a second round of stock options equivalent to five times (500%) the industry standard for executive stock option compensation for 2010. They then used those same 'industry standards' to cap all employee salary increases to 3% or less for the year. They then cashed out nearly all of those options they had just awarded themselves. They are almost all completely divested of the company at this point. One wonders if this is simply a strategy to get yet another options award to keep management incentivised.

    There is little to no formal recognition of engineers who create the products that are making these managers into multi-millionaires. There is an immense amount of anger in Engineering towards management, which may explain why we haven't seen the VP of Engineering in nearly six months.

    Advice to Senior ManagementMeritocracy. Look it up. Reward your employees who contribute disproportionately to the products which make this company money. Communicate with your staff. Stop being secretive. Stop treating the company as your own personal cash cow.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Half open table

    Something In the Creation Process (Current Employee) San Francisco, CA

    ProsIt is a fun place with. Plus you learn about the restaurants and Food is Fun.

    ConsNo forward progress. It seemed that they would rather bring in outsiders rather than promote existing.

    Advice to Senior ManagementTRUST your employees... Damit...

    No, I would not recommend this company to a friend

    3 people found this helpful  

    Interdepartmental Discord

    Anonymous Employee (Current Employee)

    ProsDining and restaurants is fun; a lot of the people are great. There is momentum towards creating a better user experience (sorely needed).

    ConsThe company is torn between competing priorities. Different departments have different objectives that are not in line with each other.

    Advice to Senior ManagementSolve the interdepartmental issues. Communicate an overarching product vision that drives the company.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    wonderful!

    Director (Former Employee) Houston, TX

    Prosfun job, get to meet some fantastic Chef's, cool people to work with. Great benefits, received stock shares based on performance, got to travel domestically and internationally.

    ConsSome sales managers can be very intense, sales quota is raised consistently to the point where it sometimes feels impossible to reach, commission retraction for lost sales, a few people on leadership team can be a bit dramatic and have chip on shoulders. There definitely is a "in" crowd with upper management so if you are not in that "in" crowd you might as well forget about growing within the company. There is one female there that is based in Colorado that is awful to work with. The company use to be a great place to work at before they went public now the culture has changed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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