OpenTable

  www.opentable.com
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OpenTable Reviews

Updated July 30, 2014
Updated July 30, 2014
50 Reviews

3.8
50 Reviews
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OpenTable CEO Matthew Roberts
Matthew Roberts
23 Ratings

Employee Reviews

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  1. 3 people found this helpful  

    Sales is old and out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    Pros

    - Fantastic co-workers, lots of great talent across most departments
    - Decent benefits
    - Potential to travel for the job

    Cons

    - Culture is very stiff. This is by no means a hip tech company. They work at this though.
    - Old technology. Staff laptops for sales are cheap PCs and old iPads (no 3G/4G). Technology is pretty dated on the customer side as well, the only thing that keeps the company at the top of the market is its network of users and restaurants.
    - Constant change. Within a few months of bringing me on they essentially decided to restructure the sales org. Bonuses were slashed and the commission structure was changed for the worse.

    Advice to ManagementAdvice

    - Innovate, do something new and don't take so long to roll it out.
    - Decide what you are going to do and stick to it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Potentially great company if you don't consider engineering management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Engineering Lead  in  San Francisco, CA
    Former Employee - Engineering Lead in San Francisco, CA

    Pros

    * Location is good - close to BART
    * The stock was high - it could go there again
    * They don't seem to care if you don't work long hours
    * Most of the employees are cool and competent
    * The company has a great market niche

    Cons

    * The engineering VP rules by fear
    * One of the engineering directors is the most inaccurate yet condescending person you will ever meet (i.e. he is frequently wrong but talks down to you even when you are right - it's quite amazing)
    * You won't be trusted to think and do a your job without being micromanaged
    * Favoritism is frequent and out of control
    * You will be sacrificed to 'the bus' and demoted if a manager needs to lay blame on someone else (even if said manager was micromanaging you)
    * The technology is about 10 years behind current times and no one in management is in a hurry to change that

    Advice to ManagementAdvice

    Take a serious look at your engineering management. Talk with the employees... people are unhappy and your engineering department is on a collision course with disaster. It's not too late to fix this but it's getting there. I'd suggest firing the top two (maybe three) tiers of engineering management and bringing someone in from outside that can get things done the right way. You have capable engineers and they aren't being given a chance to do great things for you.

    Doesn't Recommend
    No opinion of CEO
  3. 6 people found this helpful  

    Engineers receive no recognition or reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer  in  San Francisco, CA
    Current Employee - Engineer in San Francisco, CA

    Pros

    Interesting work, conveniently located. That's about where it ends.

    Cons

    Are you an engineer? Are you looking to use your talents to build great products, and receive recognition and reward for your hard work? Then you'd better look elsewhere. Go to Google, Facebook, or countless other technology companies which value their engineers. These
    are fundamentally technology driven companies, OpenTable is a sales/marketing driven organization. Engineers are simply cogs in the wheel, and are easily replaceable in the eyes of management.

    They just don't do performance-based compensation at all. Sure, management has received about $20 million each in stock option based compensation, but the rules are different for everyone else within the company. Even for the engineers who actually create the product that is making management so extraordinarily wealthy.

    There is no individual recognition whatsoever, unless you make a mistake which costs the company money. Then they will hold an all hands meeting to place blame on the engineer who made the mistake. If you create a product which generates millions in revenue, not a word is said. There is no bonus structure at all. Work as hard as you possibly can, still no bonus. There is absolutely no incentive at all for hard work within this organization. You work your butt off and management gets rich, that's pretty much how it works around here.

    There is no opportunity to advance within the Engineering department either. All the team leads have been there 6+ years and aren't going anywhere. Promotions and even recognition are not lacking in any other department within the company, but they are an extreme rarity within Engineering.

    I want to reiterate to any talented engineers out there -- if you want to see your talents appreciated and rewarded, you are better off looking elsewhere.

    Advice to ManagementAdvice

    Follow the example of so many other technology companies -- ie Google, Facebook, Microsoft. Reward your top talent. Create a bonus incentive for performance. Give recognition to employees who deserve it. Stop giving the company's money away to management in the form of massive stock option grants, investors and the media are starting to take notice. It's really becoming excessive.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Turnover is thy name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people, nice location, decent holidays/time-off, some decent leadership at times, some growth but not much.

    Cons

    Lost the culture from top to bottom, this is now a marginal service for most. Bad support in UK and Europe.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Stiff, uptight people who lack creativity, but excellent compensation plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    Pros

    The compensation and benefit plan for sales people is excellent. If corporate culture is not a concern and you are strictly motivated by money, this is probably a good place for you to work.

    The product is excellent. Nothing in the market compares to it.

    Sales quota and targets are achievable.

    Cons

    Extremely stiff & uptight people who lack imagination and creativity. If corporate culture is important to you and you value working in an environment where creativity is encouraged and appreciated, this is not the place for you.

    Sales managers pit salespeople against one another and encourage them to say negative things about each other. Be careful who you befriend, these reports go into your employee file and will likely be used against you later. Everyone out for themselves type of environment. It was like working on Celeb Apprentice every single day. Very hostile working environment.

    Very quick to fire, so hit your targets or be fired. I always hit my targets, so I wasn't fired, but I saw this happen to a lot of people.

    Advice to ManagementAdvice

    Hire more mature sales managers and do exit interviews.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Stuffy, Anti-Creative Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    Pros

    Excellent earning potential, great base, great commission opportunities
    Advancement opportunities, they do promote from within
    Very competitive benefits and time-off package

    Cons

    I was in sales as an account executive.

    This was the worst job of my life. I have worked for several tech companies (from start-ups to Fortune 500's); and with the exception of Opentable, they were all truly amazing experiences.

    OpenTable claims to hire "challengers", but the people they actually hire are just plain rude. They're motto "If you're not being thrown out of a meeting at least once a week, you're not doing it right". While this type of attitude may work in some markets, it does not work in all parts of the country, sales styles need to be adjusted to to the corresponding market and to the person or people to whom you are presenting.

    The company pits salespeople against each other. Healthy competition is a great thing in sales, but this is not what OpenTable does. They encourage sales people to say negative things about one another. This information then goes into the employee's file, to be used against them if necessary in the firing process.

    Be prepared to hit your goals or be fired within 60 days. Period. They rule by fear and as opposed to working with team members to help them reach their full potential, OpenTable is very quick to fire.

    Fortunately, I was not fired. I put in my year and got out as soon as I could.

    Advice to ManagementAdvice

    Allow your sales team to use their creative, analytical and decision making skills to sell. You hired them because they have a proven track record of being top performers. Let them sell. And take that stick out of your butts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 10 people found this helpful  

    Decent pay and benefits, but a very negative corporate culture makes this a very unattractive place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer  in  San Francisco, CA
    Current Employee - Engineer in San Francisco, CA

    Pros

    This is a technology company. For engineers the work can be interesting, and there is a decent amount of opportunity to learn new technologies, though management is generally resistant to incorporating new technologies or ideas. These are not "early adopters" by any means, until about a year ago they were still using SQL Server 2000. (This was in 2010)

    Cons

    Very unhealthy corporate culture. Senior management recently awarded themselves a second round of stock options equivalent to five times (500%) the industry standard for executive stock option compensation for 2010. They then used those same 'industry standards' to cap all employee salary increases to 3% or less for the year. They then cashed out nearly all of those options they had just awarded themselves. They are almost all completely divested of the company at this point. One wonders if this is simply a strategy to get yet another options award to keep management incentivised.

    There is little to no formal recognition of engineers who create the products that are making these managers into multi-millionaires. There is an immense amount of anger in Engineering towards management, which may explain why we haven't seen the VP of Engineering in nearly six months.

    Advice to ManagementAdvice

    Meritocracy. Look it up. Reward your employees who contribute disproportionately to the products which make this company money. Communicate with your staff. Stop being secretive. Stop treating the company as your own personal cash cow.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Half open table

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Something In the Creation Process  in  San Francisco, CA
    Current Employee - Something In the Creation Process in San Francisco, CA

    Pros

    It is a fun place with. Plus you learn about the restaurants and Food is Fun.

    Cons

    No forward progress. It seemed that they would rather bring in outsiders rather than promote existing.

    Advice to ManagementAdvice

    TRUST your employees... Damit...

    Doesn't Recommend
  10. 3 people found this helpful  

    Interdepartmental Discord

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Dining and restaurants is fun; a lot of the people are great. There is momentum towards creating a better user experience (sorely needed).

    Cons

    The company is torn between competing priorities. Different departments have different objectives that are not in line with each other.

    Advice to ManagementAdvice

    Solve the interdepartmental issues. Communicate an overarching product vision that drives the company.

  11.  

    wonderful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Houston, TX
    Former Employee - Director in Houston, TX

    Pros

    fun job, get to meet some fantastic Chef's, cool people to work with. Great benefits, received stock shares based on performance, got to travel domestically and internationally.

    Cons

    Some sales managers can be very intense, sales quota is raised consistently to the point where it sometimes feels impossible to reach, commission retraction for lost sales, a few people on leadership team can be a bit dramatic and have chip on shoulders. There definitely is a "in" crowd with upper management so if you are not in that "in" crowd you might as well forget about growing within the company. There is one female there that is based in Colorado that is awful to work with. The company use to be a great place to work at before they went public now the culture has changed.

    Recommends
    Positive Outlook
    Disapproves of CEO

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