OpenTable

  www.opentable.com
  www.opentable.com

OpenTable Reviews

Updated December 11, 2014
Updated December 11, 2014
54 Reviews
3.8
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
OpenTable CEO Matthew Roberts
Matthew Roberts
27 Ratings

Review Highlights

Pros
  • no politics, great work/life balance, awesome potential for upcoming offerings (in 6 reviews)

  • Public company, stock options, opportunity for growth, great people (in 5 reviews)


Cons
  • Old technology base, undergoing lots of restructuring (in 3 reviews)

  • Not competitive for comp and benefits for bay area tech company (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Amazing people and company culture. Have high hopes for the future of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in San Francisco, CA
    Current Employee - Finance in San Francisco, CA

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    Relaxed and fun work environment, great morale, work/life balance is superb. Tons of vacation time, management is always extremely understanding.

    Cons

    Benefits/compensation/perks needs to be better for a Bay Area tech company that is doing extremely well. There needs to be more transparency and structure to positions/promotions/raises and more emphasis on employee progress and career goals. Most people tend to leave due to better pay elsewhere or lack of or slow progression/promotions.

    Advice to ManagementAdvice

    Please try to retain current employees by offering competitive compensation and benefits. Internal growth also needs to be stressed so that employees feel like they have a career here and are compelled to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 7 people found this helpful  

    Stiff, uptight people who lack creativity, but excellent compensation plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at OpenTable full-time (more than an year)

    Pros

    The compensation and benefit plan for sales people is excellent. If corporate culture is not a concern and you are strictly motivated by money, this is probably a good place for you to work.

    The product is excellent. Nothing in the market compares to it.

    Sales quota and targets are achievable.

    Cons

    Extremely stiff & uptight people who lack imagination and creativity. If corporate culture is important to you and you value working in an environment where creativity is encouraged and appreciated, this is not the place for you.

    Sales managers pit salespeople against one another and encourage them to say negative things about each other. Be careful who you befriend, these reports go into your employee file and will likely be used against you later. Everyone out for themselves type of environment. It was like working on Celeb Apprentice every single day. Very hostile working environment.

    Very quick to fire, so hit your targets or be fired. I always hit my targets, so I wasn't fired, but I saw this happen to a lot of people.

    Advice to ManagementAdvice

    Hire more mature sales managers and do exit interviews.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Great place to work and headed in a great direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    Company is becoming a more agile, faster moving technology company. Beautiful modern, open office space. Fun, open, collaborative culture. Big vision of rethinking the entire dining experience (not just reservations). Great work/life balance and lots of flexibility on work schedule and location.

    Cons

    Still in somewhat of a transition period from the older parts of the company to the newer, faster moving culture.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Best people I've worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    great people; great culture; great work/life balance; great vision for innovation in the hospitality space

    Cons

    Communication from senior management could be improved, as well as comp/benefits

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    The best place I have ever worked !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenTable

    Pros

    Amazing company culture. They care about their employees. They care about their customers. What else could you ask for?

    Cons

    I can't think of one thing to complain about. I left the company for personal reasons.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Very positive experience during my 3+ years there. Cares deeply about their employees, product, and clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance
    Former Employee - Finance

    I worked at OpenTable full-time (more than 3 years)

    Pros

    I thoroughly enjoyed my time at OT. A lot of great people to work with. I feel very strongly about the stability of OpenTable. Beautiful office in a great location for arriving, leaving, eating, drinking, and dining.

    Cons

    I can't name many cons. Compensation could be better, but I thought it was fair. There could be a little more transparent between departments.

    Advice to ManagementAdvice

    Keep it up.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Interdepartmental Discord

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenTable

    Pros

    Dining and restaurants is fun; a lot of the people are great. There is momentum towards creating a better user experience (sorely needed).

    Cons

    The company is torn between competing priorities. Different departments have different objectives that are not in line with each other.

    Advice to ManagementAdvice

    Solve the interdepartmental issues. Communicate an overarching product vision that drives the company.

  9. 3 people found this helpful  

    Company on the way up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at OpenTable full-time

    Pros

    Great people, tons of improvements. getting better each quarter

    Cons

    Not a lot of room for upward growth. Will hopefully change as company grows.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Previously resting on laurels, finally innovation is taking root

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time (more than 5 years)

    Pros

    no politics, great work/life balance, awesome potential for upcoming offerings

    Cons

    everything is important so nothing takes priority

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Great changes this year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA

    I have been working at OpenTable full-time (more than 3 years)

    Pros

    There have been a lot of changes in the last 12 months. We're changing everything about how we build software, for the better IMO. It came at the right time for me, I'm being challenged much more than I used to be.

    While not perfect, engineering concerns now take a much higher priority than before. We're moving away from a .net walled garden to a multi-platform distributed stack - some node.js, rails, also java in addition to C#. Also getting our build & deploy house in order, working towards continuous delivery.

    Cons

    Change doesn't come easy, I guess. We seem to make progress in waves, but still get held up with manual processes, particularly in ops. But it is getting better. Puppet and Chef are starting to make life easier there.

    Advice to ManagementAdvice

    Overall things are going well. I'd say they should put more consistent energy in these changes.

    Recommends
    Positive Outlook
    Approves of CEO

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