OpenTable Reviews

Updated March 26, 2015
34 reviews filtered by
  • San Francisco, CA Area
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4.3
34 Reviews
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OpenTable CEO Matthew Roberts
Matthew Roberts
37 Ratings

34 Employee Reviews

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  1. Featured Review

    3 people found this helpful

    Good work, good People and good times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time (more than a year)

    Pros

    The People - An intelligent and collaborative workforce that makes it enjoyable to come into work every day. Everyone does seem to respect one another professionally as well as personally; the people are genuinely nice. People also ask the right questions, and move forward on ideas accordingly (Decisions are thoughtout and most of the time are backed with data).
    The Location - Downtown San Francisco. Can't really beat where the HQ is, and the office space is welcoming.
    The Happy Hours - Creatively themed and a lot of fun. Not overproduced (nor a waste of dollars) these events typically are centered around the employees. Most notable have been Halloween, Kentucky Derby with employees riding large toy horses around the office, St. Patricks Day and then the impromptu happy hours that happen out of thin air and typically include people from various departments.
    Base salary is competitive and the RSUs add a nice touch. Happy with the benefits too.
    Seems to be a time for opportunity and growth for the business and me as an employee. I'm excited for the growth of the product.

    Cons

    At times I feel like the work hours can be a little long in comparison to my friends that work at other companies in the Bay Area but in all honesty I think this could also be a result of me not feeling the need to rush out of the office right at 5pm. (The hours are better than east coast NYC hours)
    401K match seems slightly low but the RSUs make up for it.

    Advice to ManagementAdvice

    There seems to have been a very positive shift for the company over the past year or so. This began prior to the Priceline acquisition, and has continued onward. I'm hopeful that management stays this course, and continues to create and drive innovative features for our products.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great Job, Top company in the business, just sold for 2.6 billion to Priceline.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administration - Post Install Coordinator in San Francisco, CA
    Current Employee - Administration - Post Install Coordinator in San Francisco, CA

    I have been working at OpenTable full-time (less than a year)

    Pros

    Using Salesforce software, Job security. communication and operations run smooth for 13 million reservations per month and 3o,ooo very different need active customers, hardware software and complicated systems made easy for the client. its expensive and they make a good margin.

    Cons

    its expensive and they make a good margin. they lose to cheaper competitor often.

    Advice to ManagementAdvice

    They are doin it right. Its alot to hold on to and they do a good job trying to not let issues slip thru the cracks. competent staff ,QA, and administration. Keep doin what your doin.

    Recommends
    Positive Outlook
  3. A company for foodies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable

    Pros

    Culture and environment, Work-life balance, and Location

    Cons

    Undergoing lots of restructuring internally
    Not very competitive for comp and benefits

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful

    Best Career Decision I've Made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in San Francisco, CA
    Current Employee - Marketing Specialist in San Francisco, CA

    I have been working at OpenTable full-time

    Pros

    Company is definitely on the rise and growing. Talented and personable people working for strong leadership. Individual growth of the employee is valued by the company. Very accommodating work-life balance and tons of small perks to keep every day interesting.

    Cons

    Company is only getting larger, so if big companies are not your thing this may not be the best fit.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Smart people, fun culture, awesome company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager in San Francisco, CA
    Current Employee - Senior Marketing Manager in San Francisco, CA

    I have been working at OpenTable full-time (more than a year)

    Pros

    In my view the best kind of people to work with are big brain, small ego people who like to get stuff done and have fun doing it. This is definitely the OpenTable culture. People are nice but like to go after opportunities and results. Work hard/play hard culture. Solid compensation and benefits. Meritocracy environment where ideas that get resourced and launched are based on data and testing versus hierarchical decisions. Awesome office space, location and parties.

    Cons

    Too many goals at times. Sometimes it is better to pick one high level goal for the year and nail it. Loose performance management is quickly being replaced by a much more well organized approach. Limited training and development.

    Advice to ManagementAdvice

    Although it isn't always sexy, it is often best to nail it on the fundamentals first before investing a ton of resources on product feature bells and whistles. Fundamentals include things like site structure and geography.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at OpenTable (less than a year)

    Pros

    The company had a really great culture, fun parties and events, great for foodies, free food and drinks as perks. People are smart and hardworking, encourages personal growth.

    Cons

    Big company, hard to build close relationships with people outside your team

    Advice to ManagementAdvice

    management cared about your well being and lets you explore different areas

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful

    It makes a huge difference to work with a group of people who are friendly, engaged, and ready to collaborate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time (less than a year)

    Pros

    It feels like everyone wants to work towards making the company and it's mission more effective. The people are super friendly and there is a big emphasis on making workplace culture a warm and inviting environment.

    Cons

    Some people work very long hours, and there can be the underlying expectation that you need to be available regardless of day or time.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful

    Party Party Party

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA

    I have been working at OpenTable full-time (more than a year)

    Pros

    lots of party, lots of fun stuff

    Cons

    Too much fun to concentrate the core of business? no process design, no communication channel, confusing procedure, no guideline, bias and lack of team building from management. If you figure it out how to act like them, you should be survived.

    Advice to ManagementAdvice

    find company benchmark and open up communication channel.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful

    Massive Exodus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA

    I worked at OpenTable full-time (more than 5 years)

    Pros

    We built OpenTable into what it became. We, being a team of Engineers, Designers, Product Managers, Sales, Support Staff, Office Staff, etc. We loved the company and did our best to make it successful. That was an incredible team that succeeded in a major way. We were so proud when the company went public and watched the stock soar. It was sweet.

    Cons

    Something happened a couple years ago where the old guard was summarily dismissed, or encouraged to move on by treating good people badly. Stress, bickering, and managers yelling at employees in public increased, and people fled. The new engineering regime brought over their dozen or so cronies and even set them up with their own office in Southern California, away from the mother ship in San Francisco. Rather than learn about the existing culture at OpenTable, they imposed their own set of rules, values and skewed militaristic sense of what makes a good team. The engineering team was constantly reminded that the company was moving fast, and to keep up or get left behind. Older workers were jettisoned for younger workers, a clear sign of ageism.

    Advice to ManagementAdvice

    You brought in new culture, and a new fancy office space all while destroying the old. So many loyal long time employees have left and are continuing to leave, and the feeling of pride we all had is slowly evaporating. What people tend to forget or ignore is that a dead fish rots from the head down.

    Was it worth it?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Researcher in San Francisco, CA
    Current Employee - User Experience Researcher in San Francisco, CA

    I have been working at OpenTable full-time (more than a year)

    Pros

    Company is doing lots of cool stuff

    Cons

    Not a lot of experience releasing new products

    Recommends
    Positive Outlook
    Approves of CEO

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