OpenTable Reviews in San Francisco, CA

Updated August 28, 2014
Updated August 28, 2014
50 Reviews
3.9
50 Reviews
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OpenTable CEO Matthew Roberts
Matthew Roberts
23 Ratings

24 Employee Reviews Back to all reviews

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  1.  

    Great product, so it's pretty hard to mess up everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at OpenTable full-time for more than 3 years

    Pros

    -Great work-life balance
    -If you're on the right team, lots of autonomy
    -Great brand on your resume.

    Cons

    -Low pay. Left for a startup that's paying 1.5x more.
    -Internal politics.
    -Lack of talent. Not attracting the best and brightest.

    Advice to ManagementAdvice

    Fix the politics!

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Experience at OpenTable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Administrative Coordinator  in  San Francisco, CA
    Former Employee - Order Administrative Coordinator in San Francisco, CA

    I worked at OpenTable as a contractor for less than a year

    Pros

    I was working in the finance department, and basically I coordinated with operation team and sales team. The work load was heavy, and the work duties were a little bit tedious. Anyway, I feel it really depends on the work department you are in. The marketing department at the OpenTable is very good.

    Cons

    The office is very cool and a lot of entertainment space in it. The company often organized party, DIY breakfast, and happy hour.

    Advice to ManagementAdvice

    My direct manager at that time was an asian american. We barely have communication of my work, only when I have got problem with work, then we would talk.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 6 people found this helpful  

    Amazing people and company culture. Have high hopes for the future of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance  in  San Francisco, CA
    Current Employee - Finance in San Francisco, CA

    I have been working at OpenTable full-time for more than 3 years

    Pros

    Relaxed and fun work environment, great morale, work/life balance is superb. Tons of vacation time, management is always extremely understanding.

    Cons

    Benefits/compensation/perks needs to be better for a Bay Area tech company that is doing extremely well. There needs to be more transparency and structure to positions/promotions/raises and more emphasis on employee progress and career goals. Most people tend to leave due to better pay elsewhere or lack of or slow progression/promotions.

    Advice to ManagementAdvice

    Please try to retain current employees by offering competitive compensation and benefits. Internal growth also needs to be stressed so that employees feel like they have a career here and are compelled to stay.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    Great place to work and headed in a great direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time for more than 3 years

    Pros

    Company is becoming a more agile, faster moving technology company. Beautiful modern, open office space. Fun, open, collaborative culture. Big vision of rethinking the entire dining experience (not just reservations). Great work/life balance and lots of flexibility on work schedule and location.

    Cons

    Still in somewhat of a transition period from the older parts of the company to the newer, faster moving culture.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Best people I've worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time for more than 3 years

    Pros

    great people; great culture; great work/life balance; great vision for innovation in the hospitality space

    Cons

    Communication from senior management could be improved, as well as comp/benefits

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Previously resting on laurels, finally innovation is taking root

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at OpenTable full-time for more than 5 years

    Pros

    no politics, great work/life balance, awesome potential for upcoming offerings

    Cons

    everything is important so nothing takes priority

    Recommends
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Great changes this year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA

    I have been working at OpenTable full-time for more than 3 years

    Pros

    There have been a lot of changes in the last 12 months. We're changing everything about how we build software, for the better IMO. It came at the right time for me, I'm being challenged much more than I used to be.

    While not perfect, engineering concerns now take a much higher priority than before. We're moving away from a .net walled garden to a multi-platform distributed stack - some node.js, rails, also java in addition to C#. Also getting our build & deploy house in order, working towards continuous delivery.

    Cons

    Change doesn't come easy, I guess. We seem to make progress in waves, but still get held up with manual processes, particularly in ops. But it is getting better. Puppet and Chef are starting to make life easier there.

    Advice to ManagementAdvice

    Overall things are going well. I'd say they should put more consistent energy in these changes.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at OpenTable full-time for more than a year

    Pros

    Great product, fantastic people to work with, strong executive team.

    Cons

    Not competitive for comp and benefits for bay area tech company.

    Recommends
    No opinion of CEO
  10. 5 people found this helpful  

    big changes within past year have put OPEN on track to become a top-tier software employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer  in  San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA

    I have been working at OpenTable full-time for more than a year

    Pros

    Excellent upper management, brand new custom-designed workspace at marquis address (1 Montgomery), diverse workforce ( age, gender, race ), relaxed attitude towards dress and working hours, close association with restaurant industry, good parties, technology stack rapidly being modernized, good cross-section of technologies ( .net , ruby , mobile/java , some open-source mongodb, node.js, devops ), positive optimistic culture and attitude towards future, stock has potential to meet or exceed old highs, company is generally liked on Wall Street.

    Cons

    Only average middle engineering management, somewhat below average salaries in current environment, no bonus structure other than standard stock grant vest over 4 years at onset of employment, poor pre-existing technology, somewhat cramped & noisy open workspace can be distracting at times, business side overemphasized in importance and has too much power ( a lot of their ideas are obvious - no geniuses on the b-side ), long hours necessary to meet management expectations.

    Advice to ManagementAdvice

    Need to institute a real merit-based bonus-structure, need to offer new employees more opportunities for advancement, need to establish metrics to objectively rate employee performance ( Facebook style ) , too much emphasis on reviews by immediate manager, too much of prior status-quo remains, might need to further restructure middle management, techs continually told to move faster but murky as to where real issues originate.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    As an engineer, it has been great so far and we are in the midst of an exciting time of reinnovation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Automation Engineer  in  San Francisco, CA
    Current Employee - Automation Engineer in San Francisco, CA

    I have been working at OpenTable part-time for less than a year

    Pros

    Great employees and everybody here is super friendly. We are given independence and are respected

    Cons

    Teams are cliques. Need more company culture.

    Advice to ManagementAdvice

    Keep it up.

    Recommends
    Positive Outlook
    No opinion of CEO

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