OpenTech Alliance Reviews

Updated April 2, 2015
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2.8
15 Reviews
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OpenTech Alliance President & CEO Robert A. Chiti
Robert A. Chiti
10 Ratings

Employee Reviews

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  1. Best Call Center EVER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at OpenTech Alliance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    bonuses, awesome coworkers and bosses, the managers really care, benefits for full time, PERKS everywhere!!

    Cons

    NONE! Seriously the best call center/ customer service job I have EVER had.

    Advice to Management

    Keep on keeping on, Mark is seriously the best call center manager ever, and Robert Chiti is the most amazing owner- inspirational and motivated!

  2. Best experience of my life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Expert/Sales Expert
    Current Employee - Brand Expert/Sales Expert

    I have been working at OpenTech Alliance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the atmosphere of positive vibes. Working at a call center can be stressful. However at Open Tech Alliance it's not like that. It gets busy and it's back to back calls but great management and an amazing CEO make it easier. I Love my job!

    Cons

    I wouldn't say the job itself has any challenges. My biggest challenge is wanting to do more for the customer and not being able to.

    Advice to Management

    There is no advice that I can give. You all do such an amazing job!

  3. Company that needs lots of improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storage Counselor in Phoenix, AZ
    Former Employee - Storage Counselor in Phoenix, AZ

    I worked at OpenTech Alliance

    Pros

    Good if going to school and need flexible shifts

    Cons

    Pay, management, room for growth.

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  5. Storage Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Storage Counselor in Phoenix, AZ
    Former Employee - Storage Counselor in Phoenix, AZ

    I worked at OpenTech Alliance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It has a very family oriented environment and ideas are heard and considered.

    Cons

    It's hard to advance, but is understandable due to the company growing and a lot of changes going on.

  6. A Fantastic Place to call home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Storage Counselor in Phoenix, AZ
    Current Employee - Storage Counselor in Phoenix, AZ

    I have been working at OpenTech Alliance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    OpenTech promotes a family oriented culture. They have very flexible work schedules (they work around my constantly changing school schedule). The people are great, and care about each other. There is no shortage of help when you need it, and training is on-going. The leadership team, from top to bottom is the best. They put their money where their mouth is and do what they say. Best job I've had - and I've had some interesting ones.

    Cons

    Can't really think of any cons. I truly love working here.

    Advice to Management

    Keep up the great things you are doing. I love how we can make suggestions, you listen, and drive the change that helps all of us grow. Thank you!!

  7. Helpful (1)

    I love what I do, I just hate doing it here. Love some of the people, a lot of managers are ARROGANT!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working here is fun, and I personally like what I do. The call center managers are flexible and positive and work with my hours and schedule better than other call centers. Some people complain about schedules, but they have never worked in other call centers obviously! I also like the bonuses. Our team leaders are great too. I have to say we get A LOT of feedback and that makes it easy for me to know what I need to do.

    Cons

    The managers for the call center are great but the other people are super-arrogant. They don't seem to know what is ever happening and they stand behind you and make you nervous and ask stupid questions.they are also too loud, they yell and swear and stomp around and it is impossible to talk to your customer on the phone. I guess you could say don't respect you. Somebody said they don't know how to run a call center but I think the problem is that's all they know how to do. The call center is actually the best one I seen, but it's the rest of the stuff that's the problem. I like the people I work with and I think the managers "fight" for us. I don't think I make enough money based on what other call centers pay but like I said I like my job. but I do think too many people leave too fast and if my team leaders or Nate leave I don't think I will like it here.

    Advice to Management

    I don't think the call center should be a part of the company, they should make it separate and move it somewhere else so the agents don't have to put up with the stress of the other managers. There are also people who don't do anything most of the day and it's frustrating having to work when there are people around you who just play around. There's is one guy who walks around all the time like he is a God, but I have never actually seen him do any work! I know he is not in the call center though. The owner seems like he just makes waves, he does talk to people, but I think they usually wish he didn't and we he asks us questions it feels like he just wants to get "dirt" about somebody. I mean, he's the owner so he can do whatever he wants, I just don't get it, but other than tha he seems okay.

  8. Helpful (1)

    Lots of opportunities, great atmosphere

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I was clear in telling senior management where i saw myself in the company in the future. Under 2 years I am doing my dream job. Comunicate to sr. management what you want to do and they will get you there. Finally a company where the CEO knows my name and actually stops to chat with me quite often.

    Cons

    Small company that is constanly growing. So that means not a lot of money to throw around for raises and salarys. But if you make clear what you want with them they wont leave you unhappy.

  9. Helpful (1)

    The really unique thing about this company is they don't exist to make money.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    When I first started working for Opentech it seemed like a great place, the people were fun and seemed to like their jobs. The company wasn't too big, and everybody kind of knew one another. There's a big focus on personal relationships and getting to know the president and other managers. The president really wants you to spend a lot time with him and get to know him and so he can get to know you. He really wants people to be part of the Opentech family.

    Cons

    Well like I said, it was nice at first, but the honeymoon didn't last long. That family thing gets pretty annoying fast, and then you realize it's like working for a cult, or a church or something. Making money isn't the focus, so long as you make the president happy. I'm sure a lot of people won't understand this, but working here is more like going to church than work.

    Advice to Management

    If it's a charity, or a church or something, run it like that, but if it's a business, focus on making money and running the place like a business. It's not personal, it's not "family," and there's nothing there worth worshipping.

  10. Helpful (2)

    Working here is just "okay." It's a job, but if you want a "career," look elsewhere

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Storage Counselor in Phoenix, AZ
    Current Employee - Storage Counselor in Phoenix, AZ

    I have been working at OpenTech Alliance

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The other agents are a lot of fun and we get along great. I like the managers in the call center part. It's nice to have a break room with vending machines (where I worked before you had to walk to 7-11 if you wanted anything like that) and they have filtered water which is great because I don't drink the tap water here. They give you coffee and stuff like that. I don't really like the part of town, but it's pretty convenient and you don't have to fight for parking or anything like that. The job is also fun most of the time. I mean, a call center is a call center, but this one is not like any other call center where I worked before. They are a lot more relaxed, but most of the time it's really insanely busy and you don't even get a break.

    Cons

    Some people were talking about this site and I was reading it before. I wasn't going to put anything on here, but then something happened and it's just not right. There's no way to get a promotion here, and that's why I said if you are looking for a "career" you won't get it here. The thing that happened is they had a new job and they moved a guy who is one of the managers brothers and they never even let anybody interview for it. The guy used to be an agent like the rest of us but they just keep promoting him and we never even get to apply for the jobs. That's not fair and it really makes me not want to be here anymore. They talk about how it's such a great place and there's so much opportunity, but you never get any opportunity.

    Advice to Management

    You should treat everybody fairly and let them apply for jobs. It looks bad for you when you have your family there and you promote them instead of everybody else. And you need to think about how your people are feeling or else they will leave because you can get a $10 and hour job in about 100 places right now and that's what they will do if you don't treat them right.

  11. Helpful (2)

    If you're looking for opportunities in technology, or a call center job, there are better options out there.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Most of the rank-and-file and pleasant and easy to work with. Some managers really go the extra mile to help their employees (even with personal issues) and you just can't get that in a big company. it's pretty easy to get to the office from buses. Right now they are giving people CASH to make reservations. I worked where they went out of business, and couldn't pay people, and eventually layed off everybody. I don't think they have ever layed off anybody here, at least not that I seen.

    Cons

    Okay, what people said about the chairs is true, they are not good and they fall apart. It's kind of a dangerous place to work and if you have to work in the downstairs office its really bad. I get it if they don't have money to buy good chairs, but I don't believe that, and what I really don't like is they don't seem to care. I know one manager gave us his office chair because we didn't have ones to sit on to take calls. That was cool but I don't think most people care about the employees. Also the bathrooms are far away and really gross. I also noticed that women don't get promoted that much, and people are never allowed to apply for jobs they just move people around without telling anybody. You pretty much have to be a family member or something to get a promotion, even if you're a hard worker and are qualified, etc. They don't even give you a chance and I don't think that's fair. The other thing is that some of the managers are just rude. When you ask them a question they get mad sometimes.

    Advice to Management

    I don't think you know how to run a call center at all. I have seen some people who know what they are doing but they seem really frustrated and have even said, "Well, it should be like that, but we aren't allowed to do it that way." As soon as I get another job I'm going to leave and I know lots of other people are like that too because it's just not worth it to say there. I notice it's like that all the time and they are hiring more and more people instead of keeping the ones they have. I don't understand that because it takes a long time to train new people and then they are not as good as the ones who have been here for a long time.

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Worldwide Head Quarters
"Doing It Right"
INSOMNIAC Live! Call Center

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