OpenTech Alliance Reviews

Updated July 2, 2015
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3.3
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OpenTech Alliance President & CEO Robert A. Chiti
Robert A. Chiti
13 Ratings

21 Employee Reviews

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  1. Pays you well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a great company to work for, the pay is great and the people are friendly. Coming up on two years with the company and I will say I honestly wasn't looking to stay this long but it's been such a wonderful experience and I'm still here This is the only company I know that will work with your school schedule or your hectic home life. It is kind of hard to advance in the company but I think that if you continue to try and keep a positive attitude it will get you farther then complaining about not being able to advance.

    Cons

    The bathrooms aren't in the same building, so you have to walk outside to go use restrooms that are shared by other companies within the complex. It's a little frustrating when all the stalls are full and it's annoying that it counts against your utilization time.

    Advice to Management

    The only advice that I have is to pay closer attention to how your employees feel. You're not going to be able to make everyone happy, but paying closer attention to how we feel during the busy season is important. Also taking our breaks away when we have a call spike is really frustrating, especially when it's been four hours of back to back calls and we need to use the restroom but we get told to hold it. I wouldn't do that much more.


  2. Love My job and the environment provided

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Counselor in Phoenix, AZ
    Current Employee - Storage Counselor in Phoenix, AZ

    I have been working at OpenTech Alliance full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Flexible scheduling, great pay, friendly staff, vending machines conveniently available, I have my own desk to call home

    Cons

    not enough opportunities for promotions or special projects especially for long term employees (not referring to in-charges)

    Advice to Management

    n/a


  3. Helpful (1)

    Family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Counselor in Phoenix, AZ
    Current Employee - Storage Counselor in Phoenix, AZ

    I have been working at OpenTech Alliance full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The best part of working at OpenTech is that it does not feel like work. It feels like you are coming home to family and the Tenants are the wired aunts and uncles that are strange but always have something to say.

    Cons

    Look at Pros. That Should say it all. We deal with a lot of customers we have good ones and the bad witch even this comment is in the conns the bad ones are to ones to give you job security.

    Advice to Management

    Management does a good gob always there when you need them. They work around your schedule because there are very family orientated. They put the effort to work with you when they see you struggling


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  5. Great place to Succeed and Grow!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Counselor in Phoenix, AZ
    Current Employee - Storage Counselor in Phoenix, AZ

    I have been working at OpenTech Alliance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working here helps me feel that I'm an integral and important part of something big and, honestly, I feel like my efforts are not only understood here but recognized and rewarded. This is one of the best places I have ever had the pleasure of working for and I am excited to be with a growing and affluent young company that see's their talent as an valuable asset in many ways.

    Cons

    None that I can see. This place is great!

    Advice to Management

    Keep up the great work.


  6. It just that AWESOME!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Counselor
    Current Employee - Storage Counselor

    I have been working at OpenTech Alliance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    ​“What do you like best about working for OpenTech Alliance”

       What's not to love about this place? Seriously everyone here is AMAZING it's true what they say about Open Tech its like and family and its true they treat you like family, nice warm friendly atmosphere and everyone is there to help you achieve your best . You simply can't beat it, hands the best I have found my new home where I am excited to be everyday!

    Cons

    I don't have any that's how TRUELY amazing this company is !

    Advice to Management

    none to give


  7. Helpful (2)

    Puff The Magic Dragon

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I can pick the days and pretty much the times I want to work

    Cons

    On breaks, lunch etc. I've witnessed many employees (including leaders who I won't mention my name) outside getting high, especially in the evening. Even saw purchases happen. This is very concerning on many levels. I'm concerned for my safety. This has been raised to HR on many occasions with nothing being done to stop it. I can't stand the smell of these people when they come back into work. Having a manager smell like pot is wrong, disrespectful and illegal. Was told this practice is tolerated because upper mgt does it...not good.

    Advice to Management

    Drug Test Your Employees - especially your leaders


  8. Helpful (1)

    Best Call Center EVER

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at OpenTech Alliance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    bonuses, awesome coworkers and bosses, the managers really care, benefits for full time, PERKS everywhere!!

    Cons

    NONE! Seriously the best call center/ customer service job I have EVER had.

    Advice to Management

    Keep on keeping on, Mark is seriously the best call center manager ever, and Robert Chiti is the most amazing owner- inspirational and motivated!


  9. Company that needs lots of improving

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Storage Counselor in Phoenix, AZ
    Former Employee - Storage Counselor in Phoenix, AZ

    I worked at OpenTech Alliance

    Pros

    Good if going to school and need flexible shifts

    Cons

    Pay, management, room for growth.


  10. Storage Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Storage Counselor in Phoenix, AZ
    Former Employee - Storage Counselor in Phoenix, AZ

    I worked at OpenTech Alliance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It has a very family oriented environment and ideas are heard and considered.

    Cons

    It's hard to advance, but is understandable due to the company growing and a lot of changes going on.


  11. Great company to work for - I love my job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at OpenTech Alliance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast-paced growing company, very innovative. It promotes a family atmosphere with over 100 employees which is no small task. They are very generous. They give every employe a AAA premier membership and there is never a shortage on food. You will not go hungry working at OpenTech! They are always striving to improve and value the opinions of every employee, not just management.

    Cons

    It is very difficult to find one. My only comment would be nice office atmosphere but is in not-so-great part of town.

    Advice to Management

    The owner is a great guy but would do well to empower his management team more.



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