OpenText Reviews

Updated March 27, 2015
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2.7
340 Reviews
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OpenText President & CEO Mark J. Barrenechea
Mark J. Barrenechea
167 Ratings

Pros
  • Decent work/life balance; some intelligent, hard-working colleagues (in 50 reviews)

  • Customers are always happy, which in turn creates a more positive work environment (in 23 reviews)

Cons
  • Hard to be recognized for a promotion unless you are "pals" with the right people in Senior Management (in 15 reviews)

  • Even when the budget isn't frozen good luck trying to squeeze a dime out of upper management (in 13 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Center Analyst in Cleveland, OH
    Current Employee - Data Center Analyst in Cleveland, OH

    I have been working at OpenText full-time (more than 3 years)

    Pros

    Great manager and good pay for what we do. The job isnt too stressful and it is a pretty laid back environment.

    Cons

    They need to stop acquiring new companies and focus on the ones they have already acquired and integrate them better to form a unified company. It feels a bit sectioned at times.

    Advice to ManagementAdvice

    They need to focus more on a structured training program instead of just relying on your other employees to do the training,

    Recommends
    Neutral Outlook
  2. 5 people found this helpful

    An ok place if you're not in the US

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText

    Pros

    Competitive pay
    Work from home
    Not much else

    Cons

    Health benefits much more expensive after acquisition
    Promotions go to suck ups and tenured employees with manager friends
    Evening and weekend work
    Career development falling solely on the employee
    Backend politics, most people kept in the dark
    Management employs lying to keep people, instead of fixing internal issues
    Unprofessional corporate culture - micromanagement, decisions made by concensus, bait and switch management communication
    Legacy technical environment
    Extremely poor planning overall

    Advice to ManagementAdvice

    Get a clue

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 5 people found this helpful

    Your satisfaction depends entirely on the department you work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (more than 3 years)

    Pros

    Growing by acquisition, some very good people have stayed on through acquisition.

    Cons

    Management is exceptionally cheap. Careers are not nurtured and people are not developed. Limited opportunity for advancement.

    Advice to ManagementAdvice

    Reduction in cost is necessary but trim the less productive people -not the employee benefits. You have amazing talent - grow them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful

    Canada's best place to work?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText

    Pros

    Student Benefits, reasonable salary, semi flexible working schedule, local management is on the ball

    Cons

    Almost continuous company acquisitions which result in the restructuring of the Customer Support system at least once a year. Boasts as Canada's best place to work, sending out employee reviews of the company then a week later making dramatic company wide lay-off's and citing reasons such as Consolidating of Resources as their reason yet off-shoring to the Philippines where no technical assists existed. Little to no regard to current employees, more interested in making headway and looking good at buying new companies then seriously developing non-buggy software.

    Advice to ManagementAdvice

    Focus on the people you have and the products you've got vs. rushing out not ready products and patches and buying up new companies just to make company senior management look good. Stop trying to claim your thoughtful, caring and want the best for your employees's when you reorganize the entire company yearly and choose to offshore various departments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    No structure, no consistency, success is based on luck. I would not recommend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time

    Pros

    Ability to work remote depending on position

    Cons

    Non-existent management and guidance. Same role in different region has different expectations. Performance metrics, for some positions, include a factor that is completely based on luck. This completely skews the opportunity for meeting your numbers compared to your peers. Managers, who you don't report to, can influence how your performance is viewed even though you do not report to them nor do they ever speak to you. Lastly, benefits costs increased considerably after acquisition. No attractive benefits with this company, everything from vacation to health benefits.

    Advice to ManagementAdvice

    Be aware of your actions on an HR level and how it can potentially be discriminating. Example: When an employee reaches out regarding concerns of ethical wrongdoing by their manager, address the situation. Reevaluate metrics so that they make sense and that everyone has the same opportunities to succeed. Online leads are 100% luck, yet make up a large part of the leads that contribute to individual performance. It is not even selling grounds because these leads are chance. It is not logical to include a "luck" factor into performance metrics, especially when it makes up for a large part of submitted leads. It's just not logical. There are many more ethical issues that I would not get into. But I see a lot of HR issues that could result in lawsuit.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful

    "Where good software goes to die"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText (more than 3 years)

    Pros

    A lot of friendly people in multiple offices around the world. A good stepping stone to a more organized enterprise software company.

    Cons

    Horrendously disorganized. High turnover rate from upper management all the way down. Software is always a step behind competitors. Business units are not cohesive due to acquisitions.

    Doesn't Recommend
  8. 1 person found this helpful

    This company does not care about their employees. It's all about the Executives making more money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at OpenText

    Pros

    None that I can remember.

    Cons

    Too many hours, too little pay, huge egos on the Executive Team, turning into CA, it's all about who you are buddies with and not what you contribute. Don't miss it there one bit.

    Advice to ManagementAdvice

    Move on and let others who truly care about the employees make the decisions.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful

    Okay work environment but lots of bureaucracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Consultant
    Former Employee - Senior Consultant

    I worked at OpenText full-time (more than 3 years)

    Pros

    Fairly good benefits, some managers are attentive, interesting work. Long term employees can advance upwards although there are limits based on years of service/experience.

    Cons

    Pay was towards the lower end of similar companies. Satellite offices tended to be dreary with low morale and constant downsizing. The company only seems to be capable of growth or developing new products through acquisition.

    Advice to ManagementAdvice

    Focus less on which company to acquire next and instead on how to make use of the companies you've already acquired. Stop doing reorgs every 6 months.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful

    Cool 8:30 to 5:30 job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText

    Pros

    Free cab , no work pressure and work life balance

    Cons

    Work is not at all challenging or exciting.

  11. 1 person found this helpful

    Became depressing place to work in the last few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText (more than 8 years)

    Pros

    There are still some good people working there.

    Cons

    poor internal structure
    back office often set up to fail
    They do not really show appreciation for employees outside of their main offices.

    Advice to ManagementAdvice

    Improve/replace internal systems (take the time and do it right)
    Instead of trying to make systems fit with current processes, consider that the processes should be changed
    Look at the complete process, across all departments that may be impacted by it instead of the current method of reviewing small sections in a vacuum.

    Doesn't Recommend
    Neutral Outlook

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