OpenText Reviews

Updated August 25, 2015
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OpenText President & CEO Mark J. Barrenechea
Mark J. Barrenechea
70 Ratings

Pros
  • Good work life balance with a mobile working culture (in 50 reviews)

  • Competitive salary, great work environment (in 23 reviews)

Cons
  • The senior management has completely lost the plot when it comes to what is important (in 15 reviews)

  • Even when the budget isn't frozen good luck trying to squeeze a dime out of upper management (in 13 reviews)

More Pros and Cons

96 Employee Reviews

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  1. Helpful (8)

    Horribly managed and inefficient company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburg, CA
    Former Employee - Anonymous Employee in Pittsburg, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than 5 years)

    Pros

    Some coworkers from previous companies still remained from before acquisitions, they were knowledgeable and had great work ethic. Pleasure to work with these individuals.

    Cons

    Unfortunately the employees mentioned above became few and far between due to very poorly managed layoffs and the people that had true value add were eliminated leaving only those that do not know how to make any decision about anything, don't know or care to learn their process. Everything is disconnected and convoluted, customer service is outsourced and extremely inefficient. It's a shame to have seen previously functioning teams dismantled and broken down into horrible processes and handed over to people that are not capable of performing the required tasks.

    Advice to Management

    Too many layers. Stop worrying so much about making upper management look bad by changing their bad practices and actually listen to those that have knowledge and can be true leaders and implement the process improvement practices!!! If there is anyone left that fits that description that is.


  2. Helpful (6)

    Sales (acquired company)

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Representative in San Francisco, CA
    Current Employee - Sales Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the folks who are left over from previous acquisitions actually know there stuff and can be relied on.

    Cons

    Open Text is always talking about how they want to be the "best place to work", which is actually hysterical because they do NOTHING to make it an enjoyable environment. Everyone is constantly scared for there jobs. They have egomaniacs running the place at ALL levels of management. If your smarter then your manager, WATCH OUT! You have a target on your back. The CEO must be the most insecure guy on earth because he's involved in EVERY decision. It takes weeks to get anything done/approved because of this. How can you effectively run a huge business when you can't even trust the people YOU hired to manage? They don't pay attention to what's going on in the marketplace like other, smaller companies do. We're reactive instead of proactive. Always chasing that sale that can be made by smaller, more agile, more focused competitors - at 1/2 the price! And the customers are starting to take notice that we're not the only game in town any more. Outsourcing to other countries isn't something our competition does. Huge advantage over us. Any positive reviews on here are from foreign (outsourced) country's because they actually are paid well for there areas. Everyone is out for there own selves and you can't rely on ANYONE. And if you get in there way, forget about promotions, raises, perks. You just signed your own death papers. It's really bad here nowadays. Benefits are awful too. What a nosedive in the last 3 years.

    Advice to Management

    Get rid of this CEO before he does even more irreparable damage, and the next 3 layers of management too! Morale has never been lower. And, if you have a set schedule for paying commissions, there's no excuse to miss that date. People rely on that money that you fat cats don't need. Shame on you! You forget what it's like in the field - in the trenches. All your good people are leaving so they can make money and be valued - wake up!


  3. Helpful (3)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenText full-time

    Pros

    Although there is pressure to be in the office everyday, telecommuting is possible. Work location is nice. Plenty of Starbucks, K-cups. and Soda.

    Cons

    Youth oriented culture that is heavily preached from the highest levels. Short-sited thinking that younger workers are the only employees that should be appreciated. Touts being the best place to work but work-life balance is almost non-existent.

    Advice to Management

    Stop buying companies long enough to figure out how to integrate those you have bought.


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  5. Helpful (9)

    Replace the CEO and Engineering head, and there may be hope

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Fremont, CA
    Current Employee - Anonymous in Fremont, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenText (More than a year)

    Pros

    Friendly people. Decent benefits. External recruiters have heard of it !

    Cons

    Employees are constantly made to listen to executive management BS in live events every quarter. As if hyping up things to customers is not enough. OpenText text wants to be #1 in every product they offer, but has no vision or execution strategy or the right people. CEO makes all decisions, micromanages and depends on his yes-men direct reports to execute and fail, and then layoff lower level people. CEO wants to make OpenText the *best* place to work, without any attempt to make it *better*. Growth is only by buying with smaller, cheap companies that are on the decline, milking maintenance for a short while, and then make the acquired products worse or killing them.

    Advice to Management

    Don't take employees for granted. They don't buy into BS anymore.


  6. Helpful (10)

    In the business of acquiring and killing good companies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at OpenText full-time (More than a year)

    Pros

    Benefits are OK Fairly stable employment There are still some very great people working here by some miracle. Some of which I would enjoy working with again.

    Cons

    This company deals in acquiring companies, living off the maintenance fees from their customers, then letting good technology die a slow death. There is nothing here to drive or motivate employees to better their products, improve customer experience, or anything that makes a job worthwhile.

    Advice to Management

    If this is your business model, and it is profitable, then keep up the good work. Don't expect to attract or keep quality employees. Certainly this will catch up to you in the end. Why not focus on being the best in the market at SOMETHING, then build a superior product, and earn money that way?


  7. Helpful (7)

    Hello Mark When is the next Reorg....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in San Diego, CA
    Current Employee - Sales Representative in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Already stated in previous reviews ....

    Cons

    CEO CEO CEO .. ORACLE MGT and CA Management .. do i need to say anything more ????

    Advice to Management

    With the stock $22 below its trading value .. matter of time the CEO is out .. do it now rather than later .. in any scenario the company is being readied for acquisition.


  8. Helpful (9)

    Svp

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people throughout organization who really cares about putting customers first and doing what is in best interest. There is a Canada nice attitude throughout and the products work

    Cons

    The environment is very CEO centric where the ceo isnt involved in all decisions but rather makes all decisions. So a very micromanaged environment and a slow decision making environment because everything funnels through the ceo

    Advice to Management

    As company has grown, the more centralized control there is. Advice is for the CEO to empower the teams and Trust he has hired the right people and allow them to make decisions and execute.


  9. Helpful (19)

    A rehash of IT business failure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A paycheck, yippee! There is that.

    Cons

    After the hiring freeze, limitations to internal transfers and discretionary spending, and the layoff annoucement, the climate has become much more desperate. People are already picking sides and stabbing each other in the back. Gee, they're not going to continue to lay people off in future, are they? With the new financial model, you bet they will.

    Advice to Management

    This is for Mark Barrenechea. Please don't word a 'rebalancing' (i.e. 'layoff' or 'firing') as a "Growth Opportunity". What you sent in your email to all employees is dishonest, and tries to cover up reality.


  10. Helpful (6)

    Lack of strategy, leadership skills and knowledge about Brazilian market

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Brazil, IN
    Former Employee - Account Executive in Brazil, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenText full-time (More than a year)

    Pros

    If you can work in some projects without any influence of the local board you can get some good results.

    Cons

    There is no competence to delivery what is sold. Micromanage. The actual Brazilian board is more interested in know about what the employees do than in help their team to reach its goals. Really old culture based on conflict and internal competition. There is no strategy and knowledge about Brazilian market.

    Advice to Management

    Global board need to review immediately the strategy and the board responsible for Brazil and Latin America if OT want to survive in this market.


  11. Helpful (8)

    Awful products

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I guess you could say that the products kinda function if you can get them working correctly

    Cons

    OpenText makes some of the worst document management software I've ever had the misfortune of interacting with. And the worst part is that government clients aren't intelligent enough to recognize a bad product when they see it, so OT has been ripping them off for years.

    Advice to Management

    Throw away the entire existing DM suite, and rebuild it top-to-bottom from scratch.



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