Openreach

  www.openreach.co.uk
  www.openreach.co.uk

Openreach Reviews

Updated October 2, 2014
Updated October 2, 2014
13 Reviews
3.4
13 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Steve Robertson
7 Ratings

Employee Reviews

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  1.  

    Opportunity to broaden scope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Performance Management
    Current Employee - Performance Management

    I have been working at Openreach full-time (more than 5 years)

    Pros

    You are given a good level of engagement with your stakeholders which supports your development. The expectations are high although you are given the opportunity to be involved in areas of the business which relate to your role. You can therefore help shape the business mid to long term

    Cons

    Unions have a very strong influence across the business; changes can be prolonged due to the involvement
    A lot of legacy still within the business which does not support change easily

    Advice to ManagementAdvice

    Performance Management of yourself is as key as it is for your people

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ok for a big co in town

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Openreach

    Pros

    Lots going on in a big place

    Cons

    Complicated and difficult place to work

    Advice to ManagementAdvice

    More joined up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Very good for career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in Maidstone, England (UK)
    Current Employee - Network Engineer in Maidstone, England (UK)

    I have been working at Openreach full-time (more than 10 years)

    Pros

    Very focussed company that is now starting to focus on the customer, there are lots of opportunities to advance on the company

    Cons

    There are still a few staff members that have been in the company 30+ years that think the company owes them a living, they are lazy and continually moan about how bad things are. It can't be that bad if you are still there after 30+ years. Thankfully they are very few of these people left

    Advice to ManagementAdvice

    Less command and control would help

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good working environment with promotion opportunities available for the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Manchester, England (UK)
    Former Employee - Customer Service Advisor in Manchester, England (UK)

    I worked at Openreach as a contractor (less than an year)

    Pros

    Good starting salary, nice working environment, excellent team building company, opportunities to progress to higher level work if the right skills are demonstrated

    Cons

    Work can be monotonous on occasion

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pays the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSE in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - CSE in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Openreach full-time (more than 10 years)

    Pros

    Working outside with customer s

    Cons

    Management are stupid its the only company I know that promote s you if your rubbish at your job

    Advice to ManagementAdvice

    Why do you make it so hard for yourself

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    It was good to begin with, then all went down hill, no career progression

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in London, England (UK)
    Former Employee - Network Engineer in London, England (UK)

    I worked at Openreach full-time (more than 5 years)

    Pros

    great people working there, especially old timers/

    Cons

    change in employment structure dissatisfied me.

    Advice to ManagementAdvice

    Need to understant career progression needs of individuals/

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Constant change fosters even more change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Product Manager in London, England (UK)
    Current Employee - Senior Product Manager in London, England (UK)

    I have been working at Openreach full-time (more than 10 years)

    Pros

    Great teams, great CEO, inspiring product, everyone is getting used to embracing change and most are keen for it to succeed.

    Cons

    Governance is a shambles, change doesn't get briefed thoroughly and consistently enough, reward and promotion doesn't seem to favour the hard working; only those good at senior stakeholder management

    Advice to ManagementAdvice

    Help those who are managing change by making quick decisions and not allowing those with niggling concerns put halts to the change process.

    Recommends
    Positive Outlook
  9.  

    NO TRUST ANYWHERE IN THE COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Field Engineer in New Bridge, Wales (UK)
    Current Employee - Field Engineer in New Bridge, Wales (UK)

    I have been working at Openreach

    Pros

    All tools are supplied. Pay rate is good for the sort of place that I live and would do well to find a job to earn the same money. Good pension.

    Cons

    Very poor communication in the company no trust from upper management to the field. If you are good at doing your job you will never get promoted. Move goal posts week by week do not trust this company they will drop you like a tonne of bricks Cheap quality clothing is provided but you have to wear it

    Advice to ManagementAdvice

    Come and have a go if you think that you can do our job better I am pretty sure we will laugh. You do not have a clue what you are expecting of us. Come and try it if you could spare a minute away from your warm heated office!!!!

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Could do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager

    I worked at Openreach

    Pros

    Peer to peer relation ships

    Cons

    Some concepts of project management seem to allude senior management; not including staff labour costs within budget pricing !

    Advice to ManagementAdvice

    Move all project, programmes , wether in operations or service, under a single arm and ensure project codes and not bucket funds are used . These should be allocated to individual project managers ( and not department heads). This so that not only will costs be tracked & managed but an individual who is directly responsible can be held accountable.

    No opinion of CEO
  11.  

    An Open company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Coach in Southampton, England (UK)
    Current Employee - Customer Service Coach in Southampton, England (UK)

    I have been working at Openreach

    Pros

    The only thing I provide to come to work are socks, pants and my sandwiches. All other tools and testers as well as job specific training is given. As is a van

    Cons

    Having a tracker fitted to the van which despite it being there to allow work flow by issuing work to the closest engineer already there have been calls saying why didn't your van move until 08.10 when your start time is 08.00!

    Advice to ManagementAdvice

    Come out from the glass towers and actually look at some of the things you're asking us to do. Look at the cables in the ground and perhaps rather than punishing us for repeat faults you'll give us the money we need to spend to upgrade them

    No opinion of CEO

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