Operation Homefront Reviews

Updated March 23, 2015
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2.4
13 Reviews
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Jim Knotts
6 Ratings

Employee Reviews

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  1. Good Intentions, but managers need to grow or the company will fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative in San Antonio, TX
    Former Contractor - Customer Service Representative in San Antonio, TX

    I worked at Operation Homefront as a contractor (more than a year)

    Pros

    - Assists wounded veterans and currently deployed as long as they joined up after 09/11/2001 with grants from Wounded Warrior and Home Depot
    -Assists caregivers of wounded veterans with grants from Hearts of Valor.
    -Will always try and assist all veterans from any war with food as long as they show need; using their own money.
    - Once you are an employee you are in.
    - Do what you are asked and there is always room to grow in the company.

    Cons

    - Operation Homefront is a non-profit and salaries are a little lower than other companies.
    - Only 20 Percent of the employees volunteer for any functions and they are not requested to since they work hard at a lower wage.
    - Most officers and directors have experience from other non-profits and are content with the status quo.
    - Most middle and upper management have been around for a long time to advancement is usually when one leaves the company due to retirement.

    Advice to ManagementAdvice

    I found that the staff and management were very caring and concerned for individual growth as long as no body caused waves. Once there was a problem it was seen as a bad situation and they usually have to be escorted out by HR or have a security guard for three days after the employee is removed. This looks bad to fellow employees as well as causes concern for one's health with an armed security guard watching out for the person that was ejected. There needs to be more human understanding about individual psychological states and the only way to do that is to have your middle and upper management trained in management techniques.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful

    It's all Smoke and Mirrors!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Former Employee in San Antonio, TX
    Former Employee - Former Employee in San Antonio, TX

    I worked at Operation Homefront full-time (more than 3 years)

    Pros

    Some of the people were decent and kind and truly want to help military families.

    Cons

    Where to start? This place is an ever revolving door of fired and hired employees. While I worked there, people came and went, probably a 50+% staff change. Like another poster stated, employees fired just disappeared, no communication from management. It's run more like a military group than a non-profit, strange that's it's supposed to be a social services agency to help military families, but it locks all it's doors to keep people who need help out! Families are directed to go on their website to apply for help, sometimes the families didn't have internet or even a cell phone, so how could they? The calls that came begging and asking if they could come in were always told no. Most times the assistance help for families was weeks or a month after they applied because everything is virtual. The CEO doesn't even work at the Main Headquarters, his office is in another state and he is rarely seen or heard from except assumably if you're in executive management. There's no encouragement to do well, just a constant of more upper management being hired and policies always changing. Some supervisors were nice, but no one is willing to step up for anyone, or take responsibility. The COO is some former military commander type guy that no one likes and had no experience in non-profit social services, but always made sure everyone knew what he "used to be" when he was in the military. This place is truly toxic and full of more people that will stab you in the back to keep their job. The nice ones just keep their head down and try not to make waves so they don't get fired. All the accolades are not deserving, if the public knew how employees were treated and how messed up tracking, programs and assistance was, they'd think twice about giving anything to them.

    Advice to ManagementAdvice

    Replace the entire executive management and have a heart, be honest with your board and your agency employees, you don't do well just because you say you do, you do well when you have 100% commitment and belief in what you do from everyone, to do what is a noble service, because ITS THE RIGHT THING TO DO, it should never be about the public fame and acknowledgement, it's about the saving a military family from certain financial failure that would make them homeless, and it's their thanks and their future success that should be enough. Everything else is just exploiting the ones you say you serve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful

    Decent entry job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Operation Homefront full-time

    Pros

    Comfortable work place, laid back environment, great opportunity to help military families. Great entry level job to get your feet wet, and to get a glimpse into a major non profit. Growing company and still trying to find a balance between services and policy. Freedom to work in a manner that is more comfortable to you not much micro management.

    Cons

    Inconsistent, ethics are highly questionable, management very secretive and deceptive. They have gone through CEO's like shoes, people vanish without any mention if they cross the wrong member in management. Upper management consist of a married couple??? Which would be less alarming at a larger company. High turnover-for a reason, individuals that have worked for the company for more than 5 years are almost non-existent, which demonstrates that this is a pit stop company not one you want to get to comfortable with. No real formal training, more of a sink or swim situation.

    Advice to ManagementAdvice

    Honesty, Transparency, Ethics, Consistency-I think with time the company will be able to adapt and be a place where people want to work for the long haul.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5. Fun and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Operation Homefront

    Pros

    Wonderful coworkers, very supportive supervisors. Helping military and veteran families to improve their quality of life. Not the typical burned out group of non-profit staff that I have experienced in other places I have worked. Everyone is striving to do their best. Never have to look at your watch and wonder when you are getting out of work because it keeps you busy, but in a good way.

    Cons

    A lot of work to be done, have to accept you can't help everyone you want to help. Have to walk out the door at the end of the day without checking off all the to-do's you have- getting used to that can be challenging for people who like to finish their work load before they leave.

    Advice to ManagementAdvice

    Continue to build camaraderie between departments.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Give me a break

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in San Antonio, TX
    Former Employee - Anonymous in San Antonio, TX

    I worked at Operation Homefront full-time (more than 5 years)

    Pros

    NONE! This is a joke

    Cons

    This is a toxic place to work. They will not support you as a employee.

    Advice to ManagementAdvice

    Close the doors

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Hectic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chapter President
    Former Employee - Chapter President

    I worked at Operation Homefront full-time (more than 3 years)

    Pros

    They genuinely help military families and wounded soldiers.

    Cons

    There is always more that can be done.

    Advice to ManagementAdvice

    Tell the truth, always!

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful

    If you value your professionalism, don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Operation Homefront

    Pros

    Great mission but in the last 10 years there have been so many military charities popping up locally and regionally giving a personal touch to their service, that Operation Homefront is falling behind in its services to help families.

    Cons

    Leadership consists of CEO who had no non-profit or CEO experience prior to taking the job and the organization and staff suffer for it. His senior staff is composed of cronies including even a married couple in senior positions, causing the ranks of employees to consider the CEO to be unethical and bias. He surrounds himself with 'yes men/women' who will not cross him instead of bright talented experienced non-profit executives who actually know how to run a non-profit. The ranks feel unsupportive and undervalued and have constant fear of watching over their shoulders to see what possible misstep is going to cause them to be fired. The work in fear rather than inspiration. Organization chart is constantly changing and the hire/fire causes a revolving door that's hard to keep up with. They interview with a chart to check-off rather than really discussing the job with the applicant and seeing if its a match that will work within the organization so it can move forward and the applicant can thrive in the job.

    Advice to ManagementAdvice

    Advice to the board - clean house of the executive management and bring in a proven nonprofit CEO and team that knows how to run an organization and manage a team of professionals; or merge Operation Homefront into Wounded Warriors and save money in order to help more military families.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. OH - a Great Place to Work! Supporting Military Families and a Pay Check! Who could ask for more?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Operation Homefront

    Pros

    They do great work serving military families. A great place to work! They are building a better HR department and doing a better job orienting and communicating with employees. They are continually expanding their benefits to better meet the needs of their families.

    Cons

    They grew too fast and had some HR things to catch up on but that has greatly improved since the strategic plan was put in place.

    Advice to ManagementAdvice

    Continue to add structure to the organization including the chapters.

    Recommends
  10. 1 person found this helpful

    These folks have issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Operation Homefront

    Pros

    Decent pay. Casual work enviroment.

    Cons

    Wow. If you see these folks you need to run away. It may look like good money but you will be worked at least 60+ a week .The management will want timely responses to their ridiculous questions on Sat Sun Evenings etc. You will not be performing tasks on your job description. You will be doing many jobs that have nothing to do with your title. These people use and use and then throw away. They have a very very high turn over for a reason. Beware folks.

    Advice to ManagementAdvice

    Resign! It would be the most professional and honest thing you could do.

    Doesn't Recommend
  11. 1 person found this helpful

    Lots of Skeletons in this Agency's Closet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Operation Homefront

    Pros

    Assists military families and has a variety of feel-good programs. Tries to enhance quality of life for troops and their families.

    Cons

    Where to begin? This place is ravaged with problems, swept under the carpet in the guise of doing good work. Incompetent top mgt. Promotion of equally incompetent managers at state sites. Poor communication. Very bad infrastructure. Just google various chapters and see the gems that you find.

    Advice to ManagementAdvice

    Yikes! Start over again from the beginning and do it with integrity.

    Doesn't Recommend

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