Operation Smile Reviews

Updated November 12, 2014
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3.3
12 Reviews
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Dr. Bill Magee, Jr., D.D.S., M.D
9 Ratings

Employee Reviews

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  1. A great non-profit organization to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Operation Smile full-time

    Approves of CEO
    Approves of CEO

    Pros

    Great coworkers, benefits, and new office
    International experience
    Helping children around the world

    Cons

    Limited opportunity for advancement
    Salary is OK

  2. Helpful (1)

    Needs Some Work, But Could Go Places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Volunteer in Norfolk, VA
    Former Employee - Volunteer in Norfolk, VA

    I worked at Operation Smile part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    1. Very close knit community, most people know each other
    2. Great way to help people - you do feel as if you're changing something even with a small role
    3. Plenty of events and opportunities to keep satisfied

    Cons

    1. Hierarchy similar to a mafia - founders and ALL their family members are the real ones in charge
    2. It's all political or social in the end, so if you can't handle that, may not be the place for you
    3. Hours are long for anybody

  3. Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Coordinator in Virginia Beach, VA
    Current Employee - Program Coordinator in Virginia Beach, VA

    I have been working at Operation Smile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity to travel, great people to work with and great work culture. Operation smile is a great cause that if you are dedicated to your job you can make a great impact in the world.

    Cons

    Not a lot of room for growth, empowered in the field but not the office,

    Advice to Management

    Improvement is needed in acting on feedback from experiences in the field

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  5. A great cause and fun non-profit that is good to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Program Coordinator in Norfolk, VA
    Current Employee - Senior Program Coordinator in Norfolk, VA

    I have been working at Operation Smile full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Staff is like family
    Still a mom and pop feel with such a large global reach
    Great work/life balance
    All staff is encouraged to participate on an international mission after 2 years of work regardless of their area of expertise
    Great place for new college grads to get international experience before grad/medical/law school
    Almost like the Peace Corps but with better pay
    Organization is always growing and improving

    Cons

    Room for growth is limited
    Some positions are only 2 year commitments
    The resistance for change makes
    Some positions have a very vigorous and competitive hiring process
    Work can be very emotionally engaging
    Going through growing pains

    Advice to Management

    Find ways to retain good staff and bring some people back.

  6. Helpful (1)

    Disappointing, as seems great in the beginning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA

    I have been working at Operation Smile full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Working for a great cause is why we work here! You want to help children. There is a relaxed dress code. You may be able to go on a mission in a foreign country even if you work outside the missions department. OpSmile is in a beautiful new building that is also eco-green. Great retirement plan that includes employee matching up to 6%. Full time employees receive Delta Dental and Optima health insurance.

    Cons

    Employees feel micromanaged. The work environment is very demanding, like in warehouse, finance, missions. That means lots of long hours and/or overtime regularly. The young employees in the missions department are overworked and underpaid. There is constant turnover. Every few weeks at least one employee quits--many people in different departments are unsatisfied and they are frustrated and they burnout. OpSmile fired many employees from the Education and R&O Department abruptly earlier this year due to restructuring. One great employee had worked 12 years and was given a short notice, so there is worry about job security. Problems brought to management are not addressed. If you are not an AVP or above, your input is not considered. The founders and their family members have much control over the small and big decisions in various departments, from student programs to development to missions.

    Advice to Management

    Consider the individuals that you supervise and how your decisions affect employees under you. Listen to your employees!

  7. Helpful (1)

    It should make you smile, so why am I frowning?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Operation Smile

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The Pros:

    - International Travel if you work in certain departments ( i.e. international programs)

    - Casual dress allowed ( jeans, etc..)

    - Working to improve patients' lives

    - Camaraderie among peers

    - Beautiful new building in Virginia Beach

    - Some career advancement due to high turnover of employees

    Cons

    The Cons:

    - Low salaries for lower echelon employees, which combined with a culture of long hours and sometimes international travel often leads to burnout for many within a few years or less

    - Lack of support from and for management

    - Communication failures between departments and management levels

    - Highly political environment at times

    - Lack of transparency from management

    - Little recognition for employees' efforts

    - Constructive criticism, respectful disagreement, or new ideas no longer valued

    - Job instability

    - Human Resources sometimes fails to exhibit propriety, confidentiality, or support to employees

  8. Helpful (3)

    The kind of company you dream about working for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA

    I have been working at Operation Smile full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The positive atmosphere that exists in this building is contagious! Everyone has a "can-do" attitude, even when coming up against short deadlines. The staff is warm and welcoming, and although there are about 100 people in the global headquarters, it feels like a big extended family. Together we laugh, we cry, we sweat, and we change the lives of children every single day. We are reminded on a regular basis that although we aren't the ones physically performing the surgery, each and every one of us is just as important as that surgeon, or as the CEO or COO. We are a team, and we accomplish everything that we do together. This is one of the best jobs I've ever had!

    The specifics:
    - Salaries are consistent with other non-profits of similar size
    - Benefits are amazing
    - PTO time covers sick days and vacation time
    - Management is very flexible if you need to go to an appointment or come in late every once in a while
    - HR regularly hosts "Motivating Mondays" (breakfast & a motivational speaker or video) and other fun, special events (The Operation Smile Winter Olympic Games, Halloween Dress-Up, Christmas Party)
    - Monthly Birthday Celebrations & cards for each birthday boy and girl
    - Wellness Program to promote physical and mental health

    Cons

    If you are a 9-5 kind of person, Operation Smile is probably not the organization for you.

    Everyone here works hard, and many of the team members work more than 8 hours a day (we are all salary). I put this in the "Cons" section because for some people this is a con. For most of our team, we work hard because every minute of work that goes in each day is making a difference in someone's life.

  9. A wonderful place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA

    I have been working at Operation Smile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is the most wonderful place I've worked. All of the employees and managers here are so passionate about the Operation Smile mission...and that passion overflows into our daily work. The environment is laid back, encouraging, supportive and goal-oriented. I've never been more proud of the team members that I work with or of the mission that I am working to support.

    It's a stereotype that non-profits are cheap and overwork their employees. I've found that Operation Smile puts tremendous effort into treating their employees well, paying for education/training seminars, recognizing achievements, and creating a motivated, passionate workforce. All employees are encouraged to go on a medical mission to witness the work that we do and gain a global perspective on the need for cleft care. Managers are forward thinking and open to hearing ideas for any and all employees.

    Cons

    In an effort to keep costs low, every department tries to be creative to do more by spending less. This is always a challenge.

    Advice to Management

    Keep up the good work!

  10. Incredible on every level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Operation Smile full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Develop staff
    Great cause and team
    Chance for advancement

    Cons

    Frequent upper management changes
    Pay not always the best

  11. Helpful (1)

    A mixed experience

    Former Intern - Volunteer for Mission
    Former Intern - Volunteer for Mission

    I worked at Operation Smile as an intern (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Some really great dedicated, idealists who want to change the world.
    Many surgeons who are at the cutting edge of technology
    A chance to directly help those in need
    great learning oppurtunities

    Cons

    A highly political environment..rife with favouritism and cronyism
    People who like to exploit the organization and co-workers
    As a volunteer you will sometimes be treated like a free laborer
    White americans are more powerful than non white non americans

    Advice to Management

    Treat those working for free for you with more respect and not like dispensable assets

Operation Smile Photos

So excited to be in our new Global Headquarters.
Reminds us daily that what we do matters.

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