Pros

It's a global company, leader in it's field, always looking ahead, it has recognition in the market, sometimes to the level that it is overwhelming for clients.

Cons

It's just a branch, no meaningful opportunities for professional advancement within Canada. In particular Oracle Direct, it is considered as the 'call center' of Oracle, and eventhough your senior management will be requiring you to be strategic in your work, the compensation only compensates the ones who meet the metrics (eg. average 50 calls per day, etc) If you can't deliver that on a consistent manner, you could be in serious problems.

Advice to Senior Management

The employee capitalization index is very low (in other words, if you bring creative ideas, that could make the company substantially more productive, you might be in jeopardy of loosing your job, and your immediate managers just want to keep their semi-stable jobs). On the contrary, if you are ok just following orders without questioning your managers (without being and trusted advisor to your boss), then probably you might succeed.