Orchard Supply Hardware

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Orchard Supply Hardware Reviews

Updated September 17, 2014
Updated September 17, 2014
92 Reviews
2.6
92 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Orchard Supply Hardware President Richard D. Maltsbarger
Richard D. Maltsbarger
3 Ratings

Review Highlights

Pros
  • Flexible hours and understanding of emergencies (in 5 reviews)

  • More great people around me than those who don't measure up (in 5 reviews)


Cons
  • Low pay for the amount of work that they expect you to do (in 7 reviews)

  • The pay is minimum wage unless you know someone in the corporate office, then you can get more (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience at this job has been good. Ive learned a lot

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware part-time for more than 8 years

    Pros

    The company is ok to work with. Theres not really to much to say.

    Cons

    compensation is ok. minimum wage

  2.  

    Great people who are experts in their departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware for more than a year

    Pros

    Super people in sales and customer service. They have extensive expertise to help customers with their projects.

    Cons

    Scheduling problems for employees. Under staffed on the sales floor and top heavy in management.

    Advice to ManagementAdvice

    Identify, develop, promote and appreciate your topnotch employees before you lose them. Keep staff in the areas of their expertise with some cross training to help in other areas, but keep focus on what they know best. Staff the store to meet the customers needs. If sales are down and you react by cutting back on floor staff so the customers who do come in can't get the support they need and expect you will lose them too and we all know the sad end to that story.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    not a place to make a living

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Concord, CA
    Current Employee - Sales Associate in Concord, CA

    I have been working at Orchard Supply Hardware part-time for more than 3 years

    Pros

    the company bends over backwards for there costumers to make them happy you can take the time to meet there needs 20%discount for employee

    Cons

    orchard only hires part time pay is very low raise 5 cents no matter how hard you work hours very from 4 hours in a week to 32 hours but average is 20 hours in a week no vacation the first year medical cost is more than you make very little training schedule comes out on Friday and changes week to week they want you to be happy an excited about the job but how can you when you worry about paying your bills

    Advice to ManagementAdvice

    give employees 40 hours and better pay and stop telling

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Cheap company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Moraga, CA
    Current Employee - Customer Service Representative in Moraga, CA

    I have been working at Orchard Supply Hardware full-time for less than a year

    Pros

    promoted to full time w/in a week. No problem getting hours.

    Cons

    Understaffed, Low pay for amount of work. Company does not look out for employees. Prides itself on customer service yet all they care about is signups. Company is blinded and so is management. No wonder the company got bought out. Toxic work environment and no teamwork. Cutthroat environment.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Ups and downs, overall understanding management and easy-going environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Van Nuys, CA
    Current Employee - Cashier in Van Nuys, CA

    I have been working at Orchard Supply Hardware part-time for less than a year

    Pros

    Easy-going tempo, understanding management, decent amount of hours.

    Cons

    Shady moments when it wasn't your fault but it seems to get pinned on you. High expectations sometimes for very little reward.

    Advice to ManagementAdvice

    Advancement or training within the company is not very straight forward and difficult to obtain despite motivation and requests. Make mobility or acquisition of product knowledge to be more attainable if interest is shown.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great environment but corporate personnel needs to be better trained.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Orchard Supply Hardware

    Pros

    Most associates are friendly and helpful but there's never enough help.

    Cons

    There is never enough help.

    Advice to ManagementAdvice

    Management needs to be involved more.

  8.  

    Decent entry level position to learn about the hardware business

    • Career Opportunities
    Former Employee - Sales Associate  in  Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Orchard Supply Hardware part-time for less than a year

    Pros

    Opportunity to learn about different aspects of a hardware store

    Cons

    Not enough employees to assist with the needs of the customers

    Advice to ManagementAdvice

    Like most businesses, management never seeks the opinions of employees on how to make the operation run more efficiently.

    No opinion of CEO
  9.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Fresno, CA
    Former Employee - Cashier in Fresno, CA

    I worked at Orchard Supply Hardware part-time for more than a year

    Pros

    friendly co-workers and flexible with your schedule

    Cons

    There is no opportunity growth.

    Recommends
    No opinion of CEO
  10. 1 person found this helpful  

    Decent, but varies by store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Jose, CA
    Current Employee - Customer Service Representative in San Jose, CA

    I have been working at Orchard Supply Hardware part-time for less than a year

    Pros

    The best part of working here would likely be the discount. It's better than Home Depot (as confirmed by a friend who works there) and fairly significant when you use it during sale times.
    Depending on management, it can also be fairly laid-back. But see cons on atmosphere...

    Cons

    Management can be utterly terrible. The one good manager I had at my first store ended up defecting to a different hardware brand because the store manager was so overbearing. Management at a different store was significantly better, but I've heard most aren't this good.
    Pay isn't great, and they ask you to work way more than you'd expect out of a part-time minimum wage job.

    Advice to ManagementAdvice

    Back off the Club Rewards program; if customers don't have it by now, they don't want it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    department manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Orchard Supply Hardware

    Pros

    none
    awful work environment for all
    with my whole heart
    never again
    hated vevery day

    Cons

    everything from managers to corporate are awfukl here the ystem is flawed and degrading rapidly. no growth and no one cares. this place is a mess

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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